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Assessment Task 4 Instructions

Jamie is a learning and development officer who has been asked to develop a new health and safety manual. Jamie submitted the first chapter for review, but the writing style was confusing. As Jamie's supervisor, you must meet with Jamie to provide feedback using the STAR model, give tips to improve writing style, and discuss expectations. Six months later, it is time for Jamie's performance review. You must send an email scheduling the review, conduct the 30-minute review using the template, discuss Jamie's performance and development opportunities, document the review in the template, and send the completed template to Jamie.

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Vanessa May Sandoval
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305 views

Assessment Task 4 Instructions

Jamie is a learning and development officer who has been asked to develop a new health and safety manual. Jamie submitted the first chapter for review, but the writing style was confusing. As Jamie's supervisor, you must meet with Jamie to provide feedback using the STAR model, give tips to improve writing style, and discuss expectations. Six months later, it is time for Jamie's performance review. You must send an email scheduling the review, conduct the 30-minute review using the template, discuss Jamie's performance and development opportunities, document the review in the template, and send the completed template to Jamie.

Uploaded by

Vanessa May Sandoval
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Assessment Task 4 Instructions

Complete the following activities:

Role-play A:
Jamie is the learning and development officer at Boutique Build Australia. Jamie has been with the
company for two months and so far, has shown that she is hard working and responsible. Up until this
point, Jamie has mainly been delivering training and education to staff, as well as organising
professional development. Jamie has recently been allocated a task to develop a new health and
safety manual for staff. Jamie has developed the first chapter of the manual and has provided it to you
for review. The content seems okay, but Jamie‟s writing style is confused and difficult to understand.

As Jamie‟s supervisor, you need to meet with her to provide feedback on her work, expected performance,
and provide some coaching.

Complete the following activities:

1. Prepare for the meeting with Jamie

To prepare for the meeting with Jamie you are required to:

 Research the STAR model of giving feedback and develop and practice a script that you can
use at the meeting with Jamie. Your script should also include positive comments on Jamie‟s
performance to date. You will not be required to submit your script and you should talk without
referring to the script at the assessment.
 Research ways of improving writing style and make notes on at least five tips to talk through
at the meeting with Jamie.

2. Meet with Jamie (your assessor)

At the meeting with Jamie, provide positive feedback on Jamie‟s performance to date and then using
the STAR model of feedback to outline the areas where improvement is required as per the script you
have developed.

Talk through the five tips you have identified to improve writing style.

During the meeting, you are required to demonstrate effective communication skills including:

 Speaking clearly and concisely


 Using non-verbal communication to assist with understanding
 Asking questions to identify required information
 Responding to questions as required
 Using active listening techniques to confirm understanding
Role play B:

It is now six months later, and it is time for Jamie‟s performance review,

Conduct a performance review with Jamie as set out below:

 Send an email to Jamie informing of her of the date and time of the performance review and
explaining that the performance review template that will be used. Attach a copy to the email.
 Conduct the performance review in a maximum time of 30 minutes.
 Use effective communication skills for performance management.

Your assessor will roleplay Jamie during the performance review.

3. Prepare for the meeting with Jamie

To prepare for the meeting with Jamie you are required to:

 Review the Performance Review Guidance and Performance Agreement Template so that
you are able to go through each aspect of Jamie‟s performance according to these.
 Research potential learning and development opportunities for Jamie based on the
performance assessment information provided to you. You will discuss these at the
performance review.
 Develop and practice a script to use at the performance review meeting with Jamie. Ensure
you review all the information that you will need to cover at the meeting so that you can
prepare your script accordingly.

4. Send an email to Jamie (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should introduce and summarise the contents of the attachment and give them the place, date, time
and expected duration of the meeting.

Attach the Performance Agreement Template to the email.

5. Conduct the meeting with Jamie

At the performance review you will be required to:

 Explain the purpose of the performance review.


 Discuss your rating of Jamie‟s work against each item in the checklist.
 Ensure you emphasise areas where Jamie has done well and others where improvement is
required.
 Respond to any questions.

In consultation with Jamie, agree on areas of improvement and indicate that a learning and
development plan will be documented. Make notes for inclusion in the performance review template.

During the performance review, use the effective communication skills for performance management
that you identified in Assessment Task 3.

6. Document the performance review agreement

Following the performance review, document the performance review in the performance review
template.

Save this document as Completed Performance Agreement


7. Send an email to Jamie (your assessor).

The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.

It should introduce and summarise the contents of the attachment and indicate that this is the
documented version of their performance review.

Attach your Completed Performance Agreement to the email.

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