P Q R S T U
P Q R S T U
Employee Commitment
Partnership with dealers, distributors and retailers
Appropriate performance metrics
Overcoming mistrust
Consistent with startegic goals
Benchmarking
Variables
P Employee Commitment
Q Partnership with dealers, distributors and retailers
R Appropriate performance metrics
S Overcoming mistrust
T Consistent with startegic goals
U Benchmarking
The SSIM is transformed into a binary matrix, called the initial reachability matrix by su
1) If the (i, j) entry in the SSIM is V, then the (i, j) entry in the reachability matrix becom
2) If the (i, j) entry in the SSIM is A, then the (i, j) entry in the reachability matrix becom
3) If the (i, j) entry in the SSIM is X, then the (i, j) entry in the reachability matrix becom
4) If the (i, j) entry in the SSIM is O, then the (i, j) entry in the reachability matrix becom
Employee Partnership with dealers, distributors and
Commitment retailers
1 A
1
P Q
ed the initial reachability matrix by substituting V, A, X, O by 1 and 0 as per the case. The rules for the subs
entry in the reachability matrix becomes 1 and the ( j, i ) entry becomes 0.
entry in the reachability matrix becomes 0 and the ( j, i ) entry becomes 1.
entry in the reachability matrix becomes 1 and the ( j, i ) entry also becomes 1.
entry in the reachability matrix becomes 0 and the ( j, i ) entry also becomes 0.
Appropriate performance Overcoming Consistent with startegic
metrics mistrust goals
V A A
V X A
1 A A
1 A
1
R S T
as per the case. The rules for the substitution of 1’s and 0’s are the following:
s 0.
es 1.
ecomes 1.
ecomes 0.
Benchmarking
A
A
A
A
A
1
Benchmarking
0
0
0
0
0
1
Relations
P-R
Q-P-R Q-R
R-NOTHING
S-P-R S-Q-R
T-P-R T-Q-R
U-P-R U-Q-R
Employee
Variables Commitment
1 Employee Commitment 1
2 Partnership with dealers, distributors an 1
3 Appropriate performance metrics 0
4 Overcoming mistrust 1
5 Consistent with startegic goals 1
6 Benchmarking 1
Sum-Dependence Power 5
Appropriate
performance
metrics
Appropriate performance metrics 1
Employee Commitment 1
Partnership with dealers, distributors an 1*
Overcoming mistrust 1*
Consistent with startegic goals 1*
Benchmarking 1*
Relations
Q-S
S-R
T-R T-S-R
U-R U-S-R
2 3
4 5
Levels
II
III
I
III
IV
V
Benchmarking
0
0
0
0
0
1
MICMAC ANALYSIS
7
Benchmar
6 king Consistent
with
5 startegic
Driver
Power
2 Employee commit
Dependence Power
1 Appr
perfo
0 metri5
0 1 2 3 4
MICMAC ANALYSIS
Appropriate
performance
metrics
3 4 5 6 7
5
4
6
4
2
1
7
2
4
1
4
5
6