HOUSEKEEPER

Job Summary and Performance Criteria

(See full job description for physical demands)
Department Assigned: Environmental Services Supervisor Title: Housekeeping/Laundry Supervisor

Purpose of Your Job Position

The primary purpose of your job position is to perform the day-to-day activities of the Housekeeping Department in accordance with
current federal, state, and local standards, guidelines and regulations governing our facility and as may be directed by the Director of
Environmental Services or Housekeeping/Laundry Supervisor, to assure that our facility is maintained in a clean, safe and comfortable
manner.

Delegation of Authority
As the Housekeeper, you are delegated the administrative authority, responsibility and accountability necessary for carrying out your
assigned duties.

Job Functions
Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are
the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the
position if the work is similar, related or is an essential function of the position.
Competency Comments
Miscellaneous Information Evaluation

Risk Exposure Potential to Blood

performing function (√ = YES)

Information explaining the Essential Functions, and the Competency
Evaluation columns, as well as the Risk Exposure Category legend is

Does not perform function

Satisfactorily (√ = YES)
Exceeds Expectations in
provided in the “Job Position Analysis Information” section located on the

satisfactorily.(√=YES)
last pages of this job description. (Note: The number assigned to each
and/or Body Fluids.

individual column corresponds to that same number in the “Analysis” Performs Function
section).

Duties and Responsibilities

Administrative Functions
(1) (2) (3) (4)

Ensure that work/cleaning schedules are followed as closely as practical. 3

Complete any required records or documentation of work performed. 3
Report all accidents/incidents to your supervisor on the shift they occur. 3
Report to work as scheduled. Notify your supervisor per policy if you will 3
be late/absent for your scheduled shift.

Personnel Functions
Attend departmental and staff meetings as directed. 3
Develop and maintain a good working relationship with housekeeping 3
staff, as well as with other departments to assure that housekeeping can be
properly maintained to meet the needs of the residents.
Create and maintain an atmosphere of warmth, personal interest and 3
positive emphasis, as well as a calm environment throughout the
department.

Staff Development
Attend and participate in required in-service education classes. 3

Safety and Sanitation

Follow established safety procedures and precautions when performing 3
tasks and when using equipment and supplies.

09/2001
 Competency Evaluation Comments

HOUSEKEEPER– Page 2

Risk Exposure Potential to

Blood and/or Body Fluids.

Satisfactorily (√ = YES)

Exceeds Expectations in
Duties and Responsibilities (continued)

function satisfactorily
performing function
Performs Function

Does not perform

(√ = YES)

(√=YES)
Safety and Sanitation
(1) (2) (3) (4)

Ensure that assigned work areas are maintained in a clean, safe, and 3
sanitary manner.
Keep work areas free of hazardous objects such as protruding mop/broom 3
handles, unnecessary equipment, supplies, etc.
Follow proper techniques, including using appropriate personal protective 3
equipment (PPE), when mixing chemicals, disinfectants and solutions
used for cleaning. Refer to manufacturer’s instructions for mixing and
required PPE.
Report hazardous conditions or equipment to your supervisor. 3
Ensure that established infection control and universal precautions 3
practices are followed when performing housekeeping procedures.
Participate in appropriate in-service training programs before performing 3
tasks that involve potential exposure to blood, body fluids, or hazardous
chemicals.
Report missing or improperly labeled containers of chemicals to your 3
supervisor.
Use appropriate personal protective equipment and supplies when 3
handling infectious materials and/or hazardous wastes or chemicals.
Follow established hand-washing procedures. 3
Dispose of refuse daily in accordance with the established sanitation 2
procedures.
Follow established policies governing the use/disposal of personal 2
protective equipment and disposal of infectious wastes.
Make certain chemicals are kept in locked cabinets and closets and 3
cleaning carts are locked when unattended.
Clean up spills on floors as soon as possible. 2
Have appropriate signs in place warning of wet floors. 3

Equipment and Supply Functions

Keep supervisor informed of supply needs. 3
Assist others in lifting heavy equipment, supplies, etc., as directed or 3
requested.
Ensure that equipment is cleaned and properly stored at the end of the 3
shift.
Follow cost-control procedures that ensure housekeeping supplies and 3
time are used in an efficient manner to avoid waste.

Housekeeping Functions
Perform day-to-day housekeeping functions as assigned. 2
Clean/polish furnishings, fixtures, ledges, room heating/cooling units, etc., 3
in resident rooms, commons areas, etc., daily as instructed.
Clean, wash, sanitize and polish bathroom fixtures. 2

09/2001
 Competency Evaluation Comments

HOUSEKEEPER – Page 3

Risk Exposure Potential to

Blood and/or Body Fluids.

Satisfactorily (√ = YES)

Exceeds Expectations in
Duties and Responsibilities (continued)

function satisfactorily
performing function
Performs Function

Does not perform

(√ = YES)

(√=YES)
Housekeeping Functions (continued)
(1) (2) (3) (4)

Clean windows/mirrors in resident rooms, commons areas, bathrooms, and 3

entranceways.
Clean floors, to include sweeping, dusting, damp/wet mopping, stripping, 3
finishing, disinfecting, etc. (NOTE: Ensure appropriate caution/safety
signs are properly set up prior to performing such duties).
Clean carpets, to include vacuuming, shampooing, deodorizing, and 3
disinfecting.
Clean walls and ceilings by washing, wiping, dusting, spot cleaning, 3
disinfecting, deodorizing, etc.
Remove dirt, dust, grease, etc., from surfaces using proper 3
cleaning/disinfecting solutions.
Clean hallways, stairways and elevators. 3
Discard waste/trash into proper containers and reline trash receptacle with 2
plastic liner.
Report maintenance needs observed to your supervisor. 3
Clean vacant rooms as assigned. 3
Ensure that work/assignment areas are clean and equipment, tools, 2
supplies, etc. are properly stored before leaving for breaks, meals and at
the end of the workday.
Discard infectious wastes into appropriate containers. 1

Resident Rights
Maintain the confidentiality of resident information. 3
Treat residents with kindness, dignity and respect. 3
Knock before entering a resident’s room. 3
Report complaints made by residents to your supervisor. 3
Inform resident when it is necessary to move his or her personal 3
possessions during cleaning procedures.
Report allegations of resident abuse or neglect or misappropriation of 3
resident property to your supervisor.

Miscellaneous
Turn in all found articles to your supervisor. 3
Assist in resident moves and facility function set-ups. 3

09/2001
 HOUSEKEEPER
WORKING CONDITIONS – Page 4

Works in all areas of the facility.

Moves intermittently during working hours.
Is subject to frequent interruptions and may need to reschedule cleaning activities.
Is involved with residents, staff, visitors, government agencies/personnel, etc., under all conditions and circumstances.
Is subject to emotionally upset residents, family members, staff and visitors.
Communicates with housekeeping staff and other department staff.
Works beyond normal working hours, on weekends and holidays when necessary, as well as in other positions as needed.
Is subject to callback during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
Attends and participates in continuing educational programs.
Is subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as to reactions from
dust, disinfectants, tobacco smoke, and other air contaminants.
Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and hepatitis B viruses.
May be subject to the handling of and exposure to hazardous chemicals.

EDUCATION
Desired - High school diploma or equivalent.

EXPERIENCE

Desired - Housekeeping experience in the healthcare setting.

SPECIFIC REQUIREMENTS

Must be able to read, write, speak and understand the English language.
Must possess the ability to make independent decisions when circumstances warrant such action.
Must possess the ability to deal tactfully with staff, residents, family members, visitors, government agencies/personnel
and the general public.
Must maintain the care and use of supplies, equipment, the appearance of work areas, and perform regular inspections for
sanitation, order, safety and proper performance of assigned duties.
Must be willing to work harmoniously with other staff as well as be willing to handle residents based on whatever
maturity level at which they are currently functioning.
Must be able to follow written and oral instructions concerning the mixing of cleaning compounds, liquids, disinfecting
solutions, etc.
Must not pose a direct threat to the health or safety of other individuals in the workplace.

PHYSICAL AND SENSORY REQUIREMENTS

(With or Without the Aid of Mechanical Devices)

Must be able to move intermittently throughout the workday.

Must be able to speak and write the English language in an understandable manner.
Must be able to cope with the mental and emotional stress of the position.
Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the
requirements of this position can be fully met.
Must function independently, have flexibility, personal integrity and the ability to work effectively with the residents, staff
and support agencies.
Must meet the general health requirements set forth by the policies of this facility that may include a medical and physical
examination.
Must be able to relate to and work with ill, disabled, elderly, emotionally upset people within the facility.
Certain tasks in this job description may require you to push, pull, move, and/or lift up to 50 pounds to a minimum height
of 3 feet and be able to push, pull, move and/or carry such weight a minimum distance of 10 feet.
May be necessary to assist in the evacuation of residents during emergency situations.

09/2001
 JOB POSITION ANALYSIS INFORMATION- Page 5

The tasks in this job description have been determined to be the essential functions of the job.

1. Risk Exposure to Blood/Body Fluids Column:

Numbers entered into this column indicate the risk potential of your exposure to blood or body fluids. Established
procedures identify the appropriate personal protective equipment that you should use when performing this task. The
following numbers indicate your risk potential:

1 = It is highly likely that while performing functions assigned to this task you will be exposed to blood or
body fluids.
2 = This task does not involve contact with blood and/or body fluids but while performing this task it may
be necessary for you to perform a Category 1 task.
3 = This task does not involve any risk of exposure to blood or body fluids.

Competency Evaluation:

2. A √ mark in this column indicates that you perform this function satisfactorily and in accordance with the facility’s policies
and procedures.

3. A √ mark in this column indicates that you perform function task in a manner that exceeds expectation.

4. A √ mark in this column indicates that you do not perform this function satisfactorily and in accordance with the facility’s
policies and procedures.

09/2001