CHAPTER III

CONCEPT OF EMPLOYEE MORALE

3.1 INTRODUCTION

This chapter presents a complete picture of employee morale

in the context of the textile industry. It deals with conceptual

explanations of Employee morale, Nature of morale, Characteristics

of morale, Features of morale, Approaches to morale, Assumptions

in the understanding of morale, Individual and group morale, Types

of morale, Importance of morale, Factors influencing employee

morale, Measurement of morale, and Effects of morale. As such this

chapter is purely descriptive in nature.

3.2 EMPLOYEE MORALE

Human resource is considered to be the most valuable asset

of any organization. It is the sum of inherent abilities, acquired

knowledge and skills represented by the talents and aptitudes of

the employed persons who comprise of executives, supervisors, and

employees. It may be noted here that human resources should be

utilized to the maximum possible extent in order to achieve

individual and organizational goals.

The attitudes, feelings and emotions of employees play a vital

role to determine their performance and behaviour. These in turn

determine the success and growth of the organization. It is for this

reason that personnel experts as well as line managers now keen

attention to the issues of motivation and morale in industry.

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 Morale is a very widely used term. It generally refers to

esprit de corps, a feeling of enthusiasm, zeal, confidence in

individuals or groups that they will be able to cope with the tasks

assigned to them. A person‟s enthusiasm for his job reflects his

attitude of mind to work, environment and to his employer, and his

willingness to strive for the goals set for him by the organization in

which he is employed. Morale is a synthesis of superiors, his

organization, his fellow-employees, his pay and so on. Feelings,

emotions, sentiments, attitudes, and motives-all these combine and

lead to a particular type of behaviour on the part of an individual or

his group; and this is what is referred to as employee morale. It

represents the attitudes of individuals and groups in an

organisation towards their work environment and towards

voluntary cooperation to the full extent of their capabilities for the

fulfillment of organisational goals.

3.3 APPROACHES TO MORALE

Morale is generally referred to as “willingness to work”. Job

satisfaction and dissatisfaction create the problem of low morale

among the employees. Good motivation leads to high morale. It

being a psychological concept, it is not easy to define it precisely.

Different authorities have variously defined morale. Different

definitions of morale can be classified into three major approaches.

1. Classical Approach

2. Psychological Approach

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 3. Social Approach.

3.3.1 CLASSICAL APPROACH

Robert M. Guion defined morale as the extent to which

individual needs are satisfied and the extent to which an individual

perceives that satisfaction stemming from total job satisfaction.

According to this approach, the satisfaction of basic needs is the

symbols of morale. If the basic needs of the employees are satisfied

their morale will be high.

3.3.2 PSYCHOLOGICAL APPROACH

In the words of Jucious and Slender, “morale is a state of

mind and emotions affecting willingness to work which in turn

affects individual and organisational objectives”. According to this

approach, morale is a psychological concept i.e., a state of mind.

Emotions are affect the willingness to work which in turn affect

individual and organisational objectives. Accordingly the attitudes

and willingness to work is morale. Morale is a mental condition or

attitude of individuals and groups which determine their

willingness to cooperate.

3.3.3 SOCIAL APPROACH

Morale is a social phenomenon which enables the men to live

in a society or group in pursuit of a common goal. According to

Blackmanship, morale is the feeling of togetherness. There is a

sense of identification with and interest in the elements of one‟s

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job, working conditions, fellow employees, supervisor, employer and

the company. Broadly speaking, morale is;

1. a stimulation of the feeling of togetherness

2. an identification of group interest and that of the interest

of the enterprise, fellow employees and the requirement of the job;

and

3. the creation of an atmosphere in the organisation

conducive to the achievement of the enterprise.

Morale is an indicator of the attitude of employees towards

their jobs, superiors and the organization‟s environment. It is a

collection of employees‟ attitudes, feelings and sentiments towards

these variables. Morale is a by-product of the group relationships

in the organisation. It is a mental process, which, once started,

permeates to the entire group creating a mood which results in the

formation of a common attitude.

3.4 NATURE OF MORALE

Generally, the term „morale‟ is used to describe an overall

climate prevailing among the members of a group. It is not an

absolute concept which can convey a specific meaning. Like the

word „health‟, the word „morale‟ by itself does not convey any

favourable or unfavourable meaning. Morale is an elusive thing. It

is not easy to define, control or measure. But it exercises a potent

influence on the human relations climate in an organization. It has

to be qualified with a degree, as high morale or low morale. Thus,

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morale is the degree of enthusiasm and willingness with which the

members contribute their efforts towards the organisational goals.

If the enthusiasm and willingness to work of a group are high, we

will say the morale is high and vice versa. Therefore, morale has

to be qualified like the word „health‟. Just as good health is

essential for any individual, high morale is necessary for any

organisation. Managers cannot establish high morale once and

then forget about it for several years. High morale is to be built

and maintained by continuous efforts.

Morale is multi-dimensional in nature in the sense that it is

a complex mixture of several elements. It recognizes the influence

of job situation on attitudes of individuals and also includes the

role of human needs as motivational forces. Morale is mostly

regarded as a long-term phenomenon. Raising morale to a high

level and maintaining it is a long-term measure such as gimmicks,

contests or one-shot actions.

3.5 CHARACTERISTICS OF MORALE

Morale is a feeling, somewhat related to esprit de corps,

enthusiasm or zeal. For a group of employees morale, according to

a popular usage of the word, refers to the over-all tone climate or

atmosphere of work, perhaps vaguely sensed by the members. If

employees appear to feel enthusiastic and optimistic about group

activities, if they have a sense of mission about their job, if they are

friendly with each other, they are described as having a good or

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high morale. If they seem to be dissatisfied, irritated, cranky,

critical, rustled and pessimistic, they are described as possessing a

poor or low morale. It is a mental condition or attitude of

individuals or groups which determines their willingness to co-

operate. Good morale is evidenced by employee enthusiasm,

voluntary conformance with regulations and orders, and

willingness to co-operate with others in the accomplishment of an

organization‟s objective. Poor morale is evidenced by surliness,

insubordination, a feeling of discouragement and dislike of the job,

company and associates. Morale is a group concept with five

components:

(a) A feeling of togetherness, i.e., of belonging to a group and

not being isolated

(b) A clear goal which will be the target of production set

before them

(c) There must be an observed or perceived progress towards

the attainment of the goal, i.e., expectation of success

(d) Within the group each member feels that he has a

meaningful task to perform and

(e) A supportive or stimulating leadership.

3.6 FEATURES OF MORALE

 Morale is a state of mind. It reflects mental health.

 It is the aggregate of attitudes, feelings, emotions, sentiments,

etc.

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  Morale is of two types.

o Individual morale-which means a persons attitudes

towards life, and

o Group morale, which implies the collective attitudes of

a group of persons.

 Morale is a relative term. It may be high or low.

 Morale influences human behaviour and performance.

 Morale is a psychological feeling.

 Morale is intangible. It cannot be increased directly.

 Morale is a contagious phenomenon. Individuals transmit

their attitudes to each other.

3.7 ASSUMPTIONS IN THE UNDERSTANDING OF MORALE

The following basic assumptions about people are significant

because they are tied up closely with an understanding of what

morale is:

(i) There are psychological uniformities which obtain among

all tribes, nations and races.

(ii) Each psychological uniformity has a range through which

it varies. Some variants are characteristic of particular

groups of people and form a part of their culture.

(iii) Everyone is disturbed by the following general stresses: (a)

Threats to life; (b) Discomfort arising from pain, heat, cold,

fatigue and poor diet; (c) Loss of the means of subsistence,

whether in the form of money, job, business or property;

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 (d) Deprivation of sexual satisfaction; (e) Enforced idleness;

(f) Isolation; (g) Threats to children and other members of

the family and to friends; (h) Restrictions on movement; (i)

Dislike and ridicule to which one may be exposed, and

rejection by other people; and (j) Capricious and

unpredictable behaviour on the part of those in authority

on whom one‟s welfare depends.

Personnel management carefully analyses these different

items of morale because employees vary greatly in their ability to

face a situation of stress, and because it is capable of determining

the impact which good or bad morale will have on the attainment of

organizational objectives. By taking the necessary steps in time, it

may improve the attitudes and morale of its employees.

3.8 INDIVIDUAL AND GROUP MORALE

Morale may be concerned with an individual. An

individual‟s morale is related with knowing one‟s own expectations

and living up to them. If one is clear of one‟s own needs and how

to satisfy them, one‟s morale is high. Whereas an individual‟s

morale is a single person‟s attitude toward life, group morale

reflects the general esprit de corps of a collective group of

personalities. Group morale is everyone‟s concern and it must be

practiced continually, for it is never ultimately achieved and is

constantly changing.

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 Group morale and the morale of the individual are

interrelated but not necessarily identical. They have an effect on

each other. It is conceivable that an individual‟s own personal

perception of existing conditions as they relate to himself may be

high, and the group‟ perception of conditions may be low, or vice

versa, but more usually the two share common feelings.

3.9 TYPES OF MORALE

High morale exists when the employee‟s attitude is favourable

to the total situation of a group and to the attainment of its

objectives. It is represented by the use of such terms like, spirit,

zest, enthusiasm, loyalty, honesty, dependability, resistance to

frustration etc.

Possible effects of high morale:

1. Higher performance

2. Better quality of work

3. Job satisfaction

4. Cheaper goods and services

5. Lower cost

6. Higher profits

7. Better wages

8. Employment stability

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 9. Low absenteeism

10. Low labour turnover

11. Employees‟ initiative, regularity and punctuality.

12. Good discipline

13. Fewer industrial accidents

14. Stability and growth of the organisation

15. Sound industrial relation

3.9.2 Low morale / Poor morale

Low morale exists when attitudes inhibit the willingness

and ability of an organisation to attain its objectives. If employees

seem to be dissatisfied, irritated, cranky, critical, restless, and

pessimistic they are described as having poor or low morale. Effects

of low morale are:

1. Apathy and non-involvement

2. Fatigue and monotony

3. High labour turnover

4. Work stoppages

5. High rate of Absenteeism

6. Disciplinary problem

7. Restriction of output

8. Increased grievances

9. Labour unrest

10. Strike

11. Wastage and spoilage

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3.10 IMPORTANCE OF MORALE

Morale is a vital ingredient of organisational success because

it reflects the attitudes and sentiments of organisational members

towards the organisation, its objectives and policies. These

attitudes and sentiments largely affect productivity and the

satisfaction of individuals. Morale is the total satisfaction a person

derives from his job, his work-group, his boss, his organisation and

his environment.

According to Napolean, “In war, morale conditions make up

three–quarters of the game, the relative balance of manpower

accounts for the remaining quarter”. Morale is equally important

in management. High morale means willing cooperation and

loyalty to the organisation. Employees with high morale take

greater interest in the job, feel a sense of identity with the

organisation and take pride in it. High morale is an index of sound

industrial relations. It helps the management in overcoming

labour-turnover, absenteeism, indiscipline, grievances and other

labour problems.

High morale exists when employees‟ attitudes are favourable

towards their jobs, their company and their fellow employees-

favourable to the total situation of the group and to the inhibits the

willingness and ability of the group to attain the company‟s

objective. Thus, the morale of employees should be high to achieve

the organisational objectives efficiently and effectively. A high

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morale reduces absenteeism, labour-turnover, wastes and

disharmony.

Employees with high morale like their jobs and co-operate

fully with the management towards the achievement of the goals of

the organisation. It results from job satisfaction and generates job

enthusiasm; high morale indicates a manifestation of the

employees‟ strength, dependability, pride confidence and devotion.

All these qualities of mind and characters taken together create

high morale among the employees.

Low morale indicates the presence of mental unrest. Mental

unrest not only hampers production but also leads to the ill health

of the employees; low morale exists when doubt and suspicion are

common and when individuals are depressed and discouraged, i.e.,

there is a lot of mental tension.

Signs of low morale are generally not noticed till it is

obviously low or when something has gone amiss. By the time the

management recognizes the fact that morale has deteriorated, it is

faced with one crises or another. Perceptive managers are,

therefore, constantly on the lookout for clues to any deterioration in

the morale of the employees.

3.11 FACTORS INFLUENCING EMPLOYEE MORALE

Employee morale is a very complex phenomenon and is

influenced by many factors on the shop floor. For example, the job,

the supervisor, the company and the working conditions obtaining

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in it as well as its policies; the group and inter-personal relations

prevailing in that group; salary and other benefits; the employee‟s

family and home life; his social and community life; the policies

and attitudes of the top management to its employees and trade

unions-all these influence employee morale to a certain extent.

Factors influencing employee morale can well be divided into two

groups namely organisational factors and personal factors.

3.11.1 ORGANISATIONAL FACTORS

1. THE ORGANISATION

The goals of the organisation influence the attitudes of

employees greatly. If the goals set by the management are

worthwhile, useful and acceptable, then employees develop a

positive feeling towards the job and the organisation. Likewise, a

clear structure with well-defined duties and responsibilities

encourages people to work with confidence. The reputation of the

company is another important factor worth mentioning here.

Persons working in a reputed organisation experience feelings of

pride and a spirit of loyalty.

2. OBJECTIVES OF THE ORGANISATION

Employees are highly motivated and their morale is higher if

their individual goals and objectives are in tune with organisational

goals and objectives. The commonness of purpose will result in

high morale. Employees want to be a part of the organisation which

has a worthwhile purpose in which they can believe.

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3. ORGANISATIONAL DESIGN

Organisational structure has an impact on the quality of

labour relations, particularly on the level of morale. Large

organizations tend to lengthen their channels of vertical

communication and to increase the difficulty of upward

communication. Therefore the morale tends to be lower. Against

this, a flat structure increases the level of morale.

4. THE NATURE OF WORK

A meaningful and satisfying job helps to improve employee

morale. In such a job each member of the group understands

clearly how his specific task contributes to the attainment of group

goals. Morale tends to be low when the job provides no challenge

and satisfaction and job standards are considered too high. Many

jobs of a routine or specialized nature make for the boredom of the

employee, for obsessive thinking and alienation. Dull, monotonous,

repetitive work affects employee morale adversely. On the other

hand if an employee is asked to do something interesting and

challenging, his morale may be high.

5. WORK ENVIRONMENT

The building and its appearance, the condition of machine

tools available at work place, provisions for safety, medical aid and

repair to machinery, etc. have an impact on employees morale.

Morale is a direct function of the conditions in the workplace.

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Clean, safe, comfortable and pleasant work conditions are morale

boosters.

6. WORKING CONDITIONS

Physical work environment, job security, wages and other

allied factors exercise a significant influence on employee morale.

When the wages are fair, job is secure and there are opportunities

for promotion, job satisfaction and morale are likely to be high.

7. REWARDS

Employees expect adequate compensation for their services

rendered to the organisation. A good system of wages, salaries,

promotions and other incentives keeps the morale of the employees

high. One of the requirements of high morale is the possibility and

opportunity of progress in any concern. All employees should be

given an opportunity to progress and to earn high wages without

any discrimination.

8. LEADERSHIP

The actions of the management exercise a tremendous

influence on the morale of employees. High rates of turn over, for

example, indicate that the leadership is ineffective. Competent,

dependable and fair-minded leadership can build and maintain

high morale. Such a leadership can win the confidence of

employees through sympathetic and friendly behaviour. Lines of

authority and responsibility are clear and communication system is

effective.

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 The actions of managers exert a strong influence over the

morale of the workforce. Fair treatment, equitable rewards and

recognition for good work affect morale greatly. Employees feel

comfortable when they work under a sympathetic, caring leader in

place of one who is authoritarian, dictatorial and domineering.

Negativism, inconsiderateness and apathy are not conducive to the

development of a good work climate.

9. SUPERVISION

The nature of supervision can better tell the attitudes of

employees because a supervisor is in direct contact with the

employees and can have better influence on the activities of the

employees. There should be an impartial, helpful, and capable

team of supervisors and managers and their sympathetic attitude

towards their subordinates.

10. FELLOW EMPLOYEES

Man, being a social animal, finds his work more satisfying

if he feels that he has the acceptance and companionship of his

fellows. If he has confidence in his fellow employees and faith in

their loyalty, his morale will be high. Poor attitude of co-employees

influences others. Imagine working with a person who talks about

the negative points of an organisation all day long. Such a person

can make each workday an unpleasant experience for others. He

can cause co-employees to think negatively and even if they don‟t,

such an attitude is certainly not a morale booster. The confidence

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of an employee in fellow employees influences morale. When an

employee is confident that his co- employees are loyal to him and

will provide advice and assistance whenever necessary his morale

is likely to be good. A feeling of togetherness (group cohesiveness)

and common goals tend to raise employee morale.

11. CONCEPT OF SELF

How employees perceive themselves influences their attitudes

to the organizational environment. For example, the morale of

individuals who lack self-confidence or who suffer from poor

physical or mental health is generally low.

How the employee looks at himself (the self-concept) also

influences morale greatly. For example, individuals who lack self-

confidence or who suffer from poor physical or mental health

frequently develop morale problems. Further, how the employees‟

personal needs are satisfied can significantly influence their

morale. Salary, fringe benefits, DA rates, allowances, may affect

employee morale in a positive or negative manner, when they

compare themselves with others doing similar jobs. Employees can

become disgruntled when they feel that their pay and benefits are

not in line with the current industry rates or are not keeping up

with rising prices.

12. THE LEVEL OF SATISFACTION

The satisfaction which an individual obtains in his job is

largely the result of the extent to which different aspects of his

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work situations are relevant to his job-related value systems-such

as opportunity to learn a job, steadiness of employment,

supervision, pay, co-cooperativeness or otherwise of the co-

employees, working conditions, cleanliness, working hours,

communication, recognition; individual adjustment and group

relationship outside the job. If the job factors and the satisfaction

they bring are perceived to be favourable to the employees, morale

will tend to be higher than if the factors seem unfavourable. If the

job gives an employee opportunity to prove his talents, and develop

his personality, he will certainly like it and he will have high

morale.

13. FUTURE OPPORTUNITIES FOR REWARDS

If the employee looks to the future and perceives

opportunities for satisfaction and for attainment in the rewards and

conditions that lie ahead, morale will tend to be high. If, on the

other hand, the rewards and opportunities for the future appear to

be bleak, morale will tend to be dampened.

3.11.2 PERSONAL FACTORS

The sex, age, education, intelligence of the employees,

occupational level, family life of an employee, monthly income,

marital status etc., determine his morale. An employee‟s self

concept, habits and family relations exercise a significant influence

on his morale. For some people, it appears most jobs will be

dissatisfying irrespective of the organisation condition involved,

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whereas for others, most jobs will be satisfying. Personal variables

like age, educational level, sex, etc. are responsible for this

difference.

1. THE EMPLOYEE’S AGE

Till recently it was believed that there was a “U” shaped

relationship between age and morale. Morale was thought to be

highest when people started on their job, but subsequently

declined until people reached their twenties. Then morale began to

rise again. But today‟s belief is that age and morale are directly

related and that, other things being equal, older employees seem to

have higher morale, because perhaps younger employees are more

dissatisfied. They are a “new breed” with higher expectations than

their elders. Studies have reported that employers, therefore, hire

employees of somewhat higher age, for they perceive in them these

qualities: (i) stability that comes with maturity; (ii) a serious

attitude towards job; (iii) more reliability, less absenteeism, and

proven steady work habits; (iv) a sense of responsibility and loyalty

and (v) less tendency to be distracted by outside interests or

influences.

2. EDUCATIONAL LEVEL

An inverse relationship has been found between educational

level and employee morale. In other words, the higher the

educational level of an employee, the lower his morale because he

compares his own attainments with those of others. The higher he

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thinks should be the high morale he is. With occupational level

held constant there is a negative relationship between the

educational level and morale. The higher the education, the higher

the reference group which the individual looks to for guidance to

evaluate his job rewards.

3. SEX

There is as yet no consistent evidence as to whether women

are more satisfied with their jobs than men, holding such factors as

job and occupational level constant. One might predict this case,

considering the generally lower occupational aspirations of women.

4. MARITAL STATUS

The general impression is that married employees and

employees who have more dependents tend to be more dissatisfied

with greater responsibilities. But such employees may be more

satisfied because they value their jobs more than unmarried

employees.

5. OCCUPATIONAL LEVEL

The occupational level of the employee also influences his

level of morale. For example, executives are on the whole more

satisfied than managers; managers are more satisfied than

subordinates; and so forth.

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6. EXPERIENCE

Morale tends to increase with increasing years of experience.

But it may decrease after twenty years of experience particularly

among people who have not realized their job expectation.

3.13 THE EFFECTS OF MORALE

Since morale manifests itself in the attitudes of employees, it

is important to find the results of high morale and low morale. The

effects of morale are given below:

MORALE AND PRODUCTIVITY

One of the most unpredictable effects of the level of morale is

its impact upon employees‟ productivity. The reviews of the

research studies do not show a direct relationship between morale

and productivity. Productivity sometimes is high with high morale,

but at other times may be low even when morale is high, and vice

versa. There can be four combinations of morale and productivity.

High Productivity

High morale Low morale

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1. High morale–High productivity

High morale reflects a predisposition to be more productive

if proper leadership is provided. This situation is likely to occur

when employees are motivated to achieve high performance

standards through financial and non-financial rewards.

2. High morale–Low productivity

The situation arises when employees spend their time and

energy in satisfying their personal objectives unrelated to the

company‟s goals. Faulty machinery, lack of training, ineffective

supervision and restrictive norms of informal groups can also lead

to low productivity on the part of employees with high morale.

3. Low morale–High productivity

Low morale cannot result in high productivity for a long

period. However, this situation can occur for a temporary period

due to fear of loss of job, exceptionally good supervision and

machine paced work in which only a part of employees‟ capabilities

are used.

4. Low morale – Low productivity

This is a normal relationship. In the long run low morale is

likely to result in low productivity.

Thus, there is a complex relationship between morale and

productivity. This is because morale is only one of the factors

influencing productivity.

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3.10 SUMMARY

This chapter explains the various aspects regarding employee

morale, nature of morale, characteristics of morale, features of

morale, approaches of morale, assumptions in the understanding

of morale, individual and group morale, types of morale,

importance of morale, factors influencing employee morale,

measurement of morale and the effects of morale.

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