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Call Center Script 3

The customer called because their recent payment was not reflected on their phone bill. The agent verified the customer's account and payment details, explaining that the bill was generated before the payment was made. They assured the customer that their account has a zero balance and the new bill can be disregarded. The agent suggested checking the website for a more updated bill in the future to avoid similar issues caused by delays in courier services.

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7K views1 page

Call Center Script 3

The customer called because their recent payment was not reflected on their phone bill. The agent verified the customer's account and payment details, explaining that the bill was generated before the payment was made. They assured the customer that their account has a zero balance and the new bill can be disregarded. The agent suggested checking the website for a more updated bill in the future to avoid similar issues caused by delays in courier services.

Uploaded by

api-247871582
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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CALL CENTER CONVERSERTION SCRIPT 2a

Agent: Thank you for calling ABC Company. My name is Daniel. How may I
help you today?

Customer: I am calling because I received a wrong bill. I just paid my phone bill
two days ago and my payment is not reflected in the bill.

Agent: Sorry for the inconvenience madam. May I have your Account
Number, please.

Customer: 5340036548

Agent: For verification purposes mam, Can I get your name and birthdate?,
please.

Customer: Maegan Simpson, July 23, 1974 and the account is under my name.

Agent: Thank you for that information mam. Per our system’s data, you did
pay your last bill last Aug. 12 which was two days ago in one of our
affiliated payment centers and you currently have 0 balance. However,
the bill that you received was generated a week before you made the
payment that’s why your latest payment had not been reflected. You can
simply disregard the amount indicated in the bill and continue enjoying
our services.

Customer: Thank you.

Agent: Delays in the bill is usually caused by delays in our courier services.
For a more up dated bill of your account, you can visit our website and
log in to your account. This bill is more updated.

Customer: Ok I will.

Agent: Will there be anything else that you need madam?

Customer: No thanks.

Agent: Thank you for calling. We are glad to assist you.

Customer: Ok bye.

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