Scribd
Upload
18 views2 pages

Operation Management: Managing For Results

This 3-day operation management training covers topics such as managing for results, a practical approach to operations, desired results, organizational performance, quality across the organization, technology across the value chain, process effectiveness, process quality, project definition for results, project planning, project control, and individual effectiveness. Techniques for each topic are also discussed to help participants identify sources of competitive advantage, conduct environmental analysis, use the balanced scorecard, apply quality function deployment, and more.

Uploaded by

Kurnia
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
18 views2 pages

Operation Management: Managing For Results

This 3-day operation management training covers topics such as managing for results, a practical approach to operations, desired results, organizational performance, quality across the organization, technology across the value chain, process effectiveness, process quality, project definition for results, project planning, project control, and individual effectiveness. Techniques for each topic are also discussed to help participants identify sources of competitive advantage, conduct environmental analysis, use the balanced scorecard, apply quality function deployment, and more.

Uploaded by

Kurnia
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

Operation Management

Duration: 3 days

Managing for Results


 Operations as a Transformation Function
 Operations as a Competitive Advantage
 Technique: Identifying Sources of
 Competitive Advantage

A Practical Approach to Operations


 Systems Thinking
 Business Research Framework
 Technique: Environmental Analysis

Desired Results
 Measurement Theory
 Operational Decision Making
 Technique: The Balanced Scorecard

Organizational Performance
 Product and Service Design and Development
 Categories of Services
 Technique: Quality Function Deployment

Quality Across the Organization


 Definitions of Quality
 The Quality Movement in Businesses
 Six Sigma
 Lean Production
 Technique: Quality Management Tools

Technology Across the Value Chain


 Roles of Technology
 Technology Impact
 Applications of Technology Across and Beyond the
 Organization
 Technique: Capability Maturity Models
Process Effectiveness
 Value Chain Perspective of Processes
 Process Design
 Ongoing Process Management
 Technique: Flowcharting

Process Quality
 Theoretical Foundation
 Control Charts
 Process Capability
 Technique: Creating and Interpreting Control Charts

Project Definition for Results


 The Project Management Body of Knowledge
 Project Management Foundations
 Project Success Factors
 Project Definition
 Technique: Developing a Statement of Work

Project Planning
 Work Breakdown Structure
 Project Scheduling
 Technique: Critical Path Method

Project Control
 Project Control
 Project Closings
 Effective Project Teams
 Technique: Conducting Effective Meetings

Individual Effectiveness
 You as an Operational System
 Individual Performance
 Your Individualized Scorecard

You might also like