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A copy of this itinerary is required at check-in with a valid photo ID for all passengers.For detailed terms and conditions, log on to www.goindigo.in.
Terminal Information: For international flights, IndiGo will operate from the following terminals airports: New Delhi- Terminal 1D, IGIA; Mumbai-
International Terminal, CSIA; Dubai- Terminal 1, Dubai International Airport; Bangkok- Suvarnabhumi Airport; and Singapore- Terminal 2, Changi Airport.
Customers w ho hav e paid for their bookings using credit cards are additionally required to present the credit card or a photocopy of the credit card at
the time of check-in.
Terms and Conditions Flight Delays, Reschedule or Cancellations
1. We recommend you check-in AT LEAST 2 Hours prior to departure for At any time after a Booking has been made, we may change our schedules
domestic sectors and AT LEAST 3 Hours prior to departure for international and/or cancel, terminate, divert, postpone, reschedule or delay any flight
sectors. where we reasonably consider this to be justified by circumstances beyond our
2. Check-in at www.goindigo.in is available.This option is for cabin baggage control, or for reasons of safety, or for commercial reasons. Circumstances
only. Not available for customers with infants or groups. beyond IndiGo’s control can include, without limitation, weather, air traffic
3. Failure to check-in 45 minutes prior to the scheduled departure time will control, mechanical failures, acts of terrorism, acts of nature, force majeure,
result in your booking being cancelled and the fares and surcharges retained. strikes, riots, wars, hostilities, disturbances, governmental regulations, orders,
4. Boarding gates close 30 minutes prior to the scheduled time of departure demands or requirements, shortages of critical manpower, parts or materials,
for domestic sectors and 45 minutes prior to the scheduled time for labour unrest etc. If an IndiGo flight is cancelled, rescheduled or delayed for
international sectors. Please report at your departure gate at the indicated more than three hours (depending on the length of the journey), a Customer
boarding time. Any passenger failing to report in time, may be refused shall have to right to choose a refund; or a credit for future travel on IndiGo;
boarding privileges. or re-booking onto an alternative IndiGo flight at no additional cost (subject to
5. Changes/cancellations permitted more than two (2) hours prior to availability); subject to the requirements under the local laws of the country in
scheduled departure (eight (8) hours for international sectors) with payment of which the flight has been cancelled, rescheduled or delayed. In the special
change/cancellation fee and difference in fare if applicable. case in which a subsequent portion of an IndiGo flight is cancelled while a
6. A security search is compulsory. Customer is already in transit, such Customer shall have the right to choose to
7. Name changes are not permitted on your booking. remain at the transit station and to be re-booked onto an alternative IndiGo
8. If booked through a Travel Partner, a non-refundable transaction fee will flight to the final destination at no additional cost subject to availability; or to
be collected directly by the Travel Partner. remain at the transit station and accept a partial refund for the portion of the
9. Free baggage allowance 20kg checked baggage and 8 kg (total max dim flight not completed; or to return to the point of origin and receive a refund;
115cms) cabin baggage. This allowance does not apply to infants. No piece or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo
system applies. flight at no additional cost subject to availability. We strongly recommend all
10. This booking is governed by IndiGo's Fare rules and conditions of carriage Customers to provide correct phone and email address, to enable us to inform
that are available from Airport counters, IndiGo Shops or www.goindigo.in of flight delays or cancellations in unforeseen cases. Customers who have not
Flight schedules are subject to change and approval by authorities. provided valid contact inf ormation at the time of Booking may not be entitled