QUESTIONNAIRE FOR MEASURING THE LEVEL OF EMPOWERMENT

OF EMPLOYEES IN PUBLIC SECTORS-A RESEARCH STUDY

The following survey is designed to find out the level of empowerment prevailing in your
organization. There are no right or wrong responses; the best response is the one that most
accurately describes your organization. The survey is primarily for research purposes; your
identity will not be attached to your comments.

BACKGROUND FACTORS:
1 Name of the Organization

2 Designation (Optional)

3 Work Experience Years Months

4 Age

The following statements are to be rated on five point rating scale as

5 - Always 4 - Often 3 - Sometimes 2 - Rarely 1 - Never

1. The effort of the management is to utilize the services 5 4 3 2 1

of all employees for the development of die organization

2. The management is making smcere effort to develop 5 4 3 2 1

the organization m all respects

3. Each and every employee is given a chance to suggest 5 4 3 2 1

his opinion on how to develop the organization

4. hi our organization we are given a chance to present our 5 4

ideas and the same is given due weightage m decision-makmg

5. We have a say in the path the management 5 4 3 2 1

decides for organizational growth

6. The management m our organization calls for active 5 4 3 2 1

participation of the employees m the day-to-day functioning
of the organization

7. Our organization tries to make the job more challenging 5 4 3 2 1

which prevents us from getting bored on the job

8. My organization is flexible to adopt any change quickly 5 4 3 2 1

Rating
5 Always 4 Often 3 Sometimes 2 Rarely 1 Never
 Ratine:
5 - Always 4 - Often 3 - Sometimes 2 Rarely

9. The organization facilitates and provides opportunities 5 4

for individual creative work

10. As leaders managers think that the best rewards for people 5 4
are more money, more tune off and more status

11. Our higher authorities here, work with employees m such a 5 4

way that, they become more powerful and successful

12. All in all I am satisfied with my boss 5 4

13. Our organization facilitates self-improvement of its employees 5 4

14. We are willing to devote our free time to work 5 4

15. Here people care about the growth of the organization 5 4

16. People here are willing to put m a great deal of effort to 5 4

achieve organizational gods

17. People here get an opportunity to develop their skills further 5 4

to do then job

18. Top management treat people as a vital resource for gaining 5 4

competitive advantage

19. There is team spnt m this organization 5 4

20. All m all I am satisfied with my environment 5 4

21. Our managers give much importance to the development 5 4

of the subordmates

22. As leaders, our managers dways try to inspire others and set 5 4
an example

23. Our managers work collaboratively with all the employees 5 4

24. As leaders, our managers dways try to be out m front of their 5 4

subordmates and know more about the job so that they can
lead the employees

25. In order to control the organization, managers help 5 4

subordinates build self-control and establish higher levels of
responsibility m the organization

Rating
5 Always 4 Often 3 Sometimes 2 Rarely
 Rating:
5-Always 4-Often 3-Sometimes 2-Rarefy - Never

26. To get a work accomplished, our managers tell us what to do one 5 4 3 2 1

step at a time, then tell us how much time we have to take for
each step

27. When our managers motivate us they look for the kmd of 5 4 3 2 1
work and setting m which we can perform best

28. When the managers try to motivate the employees, they 5 4 3 2 1

give them rewards and punishment as appropriate

29. Leaders as managers act as if the best rewards for employees 5 4 3 2 1

are recognition and satisfaction form doing a good job

30. My boss asks for my views before taking any decision 5 4 3 2 1

about my work

31. My manager/immediate boss encourages innovation 5 4 3 2 1

32. Managers, as leaders show that we know where we aregomg 5 4 3 2 1

and have strength and confidence m our own opinions

33. Our managers help us to work as a team 5 4 3 2 1

34. When an employee does not perform well, managers usually 5 4 3 2 1

counsel the person rather than taking further corrective action
or terminate that person

35. Managers here sit down with the concerned employees and 5 4 3 2,1
try to determine how well the employees can do their job

36. Managers, as leaders keep checking out what are the areas of 5 4 3 2 1
improvement for the employees

37. In this organization we solve our work related problems with 5 4 3 2 1

mutual discussions with our immediate managers

38. Our managers are mterested m the welfare of the employees 5 4 3 2 1

39. As leaders, our managers care about the growth of the

Employees 5 4 3 2 1

40. Bosses here remain cool even under high pressure of work 5 4 3 2 1

41. Delegation of authority to subordinates is quite common 5 4 3 2 1

m our organization

Rating
5 Always 4 Often 3 Sometimes 2 Rarely 1 Never
 Rating:
5 - Always 4 - Often 3 - Sometimes 2 - Rarely .

42. When evaluating subordinates, managers normally share 5 4

evaluations and give subordinates a chance to respond

43. When evaluating subordinates, managers normally fill out the 5 &
proper form and send a copy to Personnel, but try not to make
a big deal of it

44. The organization gives much importance for evaluations for the 5 4
raise m salary and promotions

45. When there is pressure, there is always delay m taking 5 4

any decision or wrong decision by the managers

46. When an employee needs to be disciplined, managers try to 5 4

discuss the problem and look for longer-term solutions before
punishment is given

47. There is too much of gossip m the workplace, which leads to 5 4

low performance of the employees

48. People m this organization manipulate the information, and 5 4

cause trouble to others

49. A subordinate here has to attend to orders issued by more than 5 4

one person at a time

50. When seniors delegate authority, juniors use it as an 5 4

opportunity for development

51. As employees of this organization, we participate m decision 5 4

Making on the adoption of new policies and programmes

52. When our seniors delegate tasks, they also provide the 5 4
resources required, in order to accomplish the tasks

53. My group shares all information about important events 5 4

and situations

54. Delegation of authority is strictly followed in this organization 5 4

55. In our job we have the power and resources to handle 5 4

cnsis situations

56. Everyone has a chance to express opinions on how to do things 5 4

57. I have the ability to influence others during our discussions. 5 4

Rating
5 Always 4 Often 3 Sometimes 2 Rarely 1
 Rating:
5 - Always 4 - Often 3 - Sometimes 2 - Rarely 1 - Never

58. My colleagues and people around me, consult and depend on 5 4 3 2 1

me for any particular situation

59. I have a good personality and expert m my field 5 4 3 2 1

to control the behaviour of others

60. I use my knowledge and skill to win over a point with others 5 4 3 2 1

61. Employees returning from training programme are given 5 4 3 2 1

opportunities for trying out what they have learnt

62. The training programme of our organization help us to know 5 4 3 2 1

our hidden talents and thus let us know our
capabilities and potentials

63. The efforts' to implement the effects of conclusions of training 5 4 3 2 1

programmes m our work situation is supported and encouraged
by our organization

64. The training programmes formulated b> our organization are 5 4 3 2 1

accordmg to the needs and requirements of employees/
organization

65. The top and middle management tries to let the training sessions 5 4 3 2 1
be a breeding ground for narrowing the gap between the
management and the employees

66. The training programmes are such that they help us to give 5 4 3 2 1
Some information and at the same time receive solution for
our problems

67. The training programmes are finalized m such a way 5 4 3 2 1

that we get an opportunity to present our problems before the
trainers and thus try to solve our misunderstanding or difficulties

68. People m this organization manipulate the information, and 5 4 3 2 1

cause trouble to others

69. The framing provided to us is generally decided by the top 5 4 3 2 1

management

70. In this organization, training programmes are conducted 5 4 3 2 1

occasionally

71. The facilities provided for the training programmes are good 5 4 3 2 1

Ratinp
5 Always^ 4 Often 3 Sometimes 2 Rarely 1 Never
 Rating:
5-Always 4-Often 3-Sometimes 2- Rarely

72. Employees are sponsored for training on the basis of genuine 5 4

training needs

73. Suggestions are asked from the employees before sending them 5 4
for training programmes

74. If someone is not improving m his or her job managers usually 5 4

are not bothered

75. Too much of cost is involved m the training programmes 5 4

76. Our trainers are highly knowledgeable and 5 4

technically skilled

77. Formulation and planning of the training programmes 5 4

are done m consultation with the employees selected for
the training programmes

78. In order to ensure highest quality of goods and services,

our organization follows the total quality management program 5 4

79. Our induction programmes are conducted on tune 5 4

80. We are able to improve our job, by attending the training 5 4

programmes.

81. There is a sense of belongingness m our organization 5 4

82. In managing people, our organization normally supervise 5 4

carefully and allow us to do only the work we are sure that
we can handle

83. When pressure is on for a fast decision, managers m this 5 4

organization immediately make a decision and take
responsibility for it

84. I discuss my work freely with people I work with so that they 5 4
might be able to assist me or that I might be able to help them

85. The organization gives as many people as possible access to 5 4

non-confidential information

86. If someone is not growing m his or her job .managers try to 5 4

understand the problem and do whatever they can to help

Rating
5 Always 4 Often 3 Sometimes 2 Rarely
 Rating:
5 - Always 4 - Often 3 - Sometimes 2 - Rarely 1 - Never

87. When communicating, with the subordmates, management 5 4 3 2 1

provides only the information that is absolutely needed to
do thejob

88. People give constructive suggestions m our organization 5 4 3 2 1

89. The problems between departments are resolved through mutal 5 4 3 2 1

effort and understanding

90. Communication m this organization is very transparent 5 4 3 2 1

91. We are satisfied with our career progress 5 4 3 2 1

92. Here people are able to do their job without much help 5 4 3 2 1
from them supervisors

93. In general employees are satisfied 5 4 3 2 1

94. Organizational polices support to speed up the employees work 5 4 3 2 1

95. It is easy to ask for advice form anyone m my organization 5 4 3 2 1

96. People generally stand by their commitment 5 4 3 2 1

97. Celebrations and achievements are common in our organization 5 4 3 2 1

98. Both internal and external customers appreciate our efforts 5 4 3 2 1

to provide service to them

99. I am satisfied with the workload I get m a day 5 4 3 2 1

100. Our people actively participate in all the events and give 5 4 3 2 1
suitable suggestions for any decision to be taken

Rating
5 Always 4 Often 3 Sometimes 2 Rarely 1 Never