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    Unit of Competency: Module Title: Module Descriptor

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    notche21
    This document outlines competency modules for two units: Participate in Workplace Communication and Work in a Team Environment. For each unit, it defines learning outcomes, assessment criteria, content, conditions, methodologies and assessment methods for trainees to effectively communicate in the workplace, participate in meetings and discussions, complete work documents, understand team roles and responsibilities, and work as an effective team member. The goal is to develop the skills, knowledge and attitudes required for collaborative communication and teamwork.

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    Unit of Competency: Module Title: Module Descriptor

    Uploaded by

    notche21
    21 views7 pages
    This document outlines competency modules for two units: Participate in Workplace Communication and Work in a Team Environment. For each unit, it defines learning outcomes, assessment criteria, content, conditions, methodologies and assessment methods for trainees to effectively communicate in the workplace, participate in meetings and discussions, complete work documents, understand team roles and responsibilities, and work as an effective team member. The goal is to develop the skills, knowledge and attitudes required for collaborative communication and teamwork.

    Original Description:

    CBC Computer System Servicing

    Original Title

    Cbc (Cssncii)

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    This document outlines competency modules for two units: Participate in Workplace Communication and Work in a Team Environment. For each unit, it defines learning outcomes, assessment criteria, content, conditions, methodologies and assessment methods for trainees to effectively communicate in the workplace, participate in meetings and discussions, complete work documents, understand team roles and responsibilities, and work as an effective team member. The goal is to develop the skills, knowledge and attitudes required for collaborative communication and teamwork.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    21 views7 pages

    Unit of Competency: Module Title: Module Descriptor

    Uploaded by

    notche21
    This document outlines competency modules for two units: Participate in Workplace Communication and Work in a Team Environment. For each unit, it defines learning outcomes, assessment criteria, content, conditions, methodologies and assessment methods for trainees to effectively communicate in the workplace, participate in meetings and discussions, complete work documents, understand team roles and responsibilities, and work as an effective team member. The goal is to develop the skills, knowledge and attitudes required for collaborative communication and teamwork.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 7

    UNIT OF COMPETENCY: PARTICIPATE IN WORKPLACE COMMUNICATION

    MODULE TITLE : PARTICIPATING IN WORKPLACE COMMUNICATION

    MODULE DESCRIPTOR: This module covers the knowledge, skills and attitudes required
    to gather, interpret and convey information in response to
    workplace requirements.

    NOMINAL DURATION:

    SUMMARY OF LEARNING OUTCOMES:

    Upon completion of this module the students/ trainees will be able to:

    LO1. Obtain and convey workplace information

    LO2. Participate in workplace meetings and discussions

    LO3. Complete relevant work related documents


    LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION

    ASSESSMENT CRITERIA:

    1. Specific and relevant information is accessed from appropriate sources


    2. Effective questioning, active listening and speaking skills are used to gather and convey
    information
    3. Appropriate medium is used to transfer information and ideas
    4. Appropriate non-verbal communication is used
    5. Appropriate lines of communication with supervisors and colleagues are identified and
    followed
    6. Defined workplace procedures for the location and storage of information are used
    7. Personal interaction is carried out clearly and concisely

    CONTENTS:

    1. Effective communication
    2. Different modes of communication
    3. Written communication
    4. Organizational policies
    5. Communication procedures and systems
    6. Technology relevant to the enterprise and the individual’s work responsibilities

    CONDITIONS:

    The students/ trainees may be provided with the following:

    1. Fax machine
    2. Telephone
    3. Writing materials
    4. Internet

    METHODOLOGIES:

    1. Group discussion
    2. Interaction

    ASSESSMENT METHOD:

    1. Demonstration
    2. Observation
    3. Interviews/ Questioning
    LO2. PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS

    ASSESSMENT CRITERIA:

    1. Team meetings are attended on time


    2. Own opinions are clearly expressed and those of others are listened to without
    interruption
    3. Meeting inputs are consistent with the meeting purpose and established protocols
    4. Workplace interactions are conducted in a courteous manner
    5. Questions about simple routine workplace procedures and matter concerning working
    conditions of employments are asked and responded to
    6. Meeting outcomes are interpreted and implemented

    CONTENTS:

    1. Effective communication
    2. Different modes of communication
    3. Written communication
    4. Organizational policies
    5. Communication procedures and systems
    6. Technology relevant to the enterprise and the individual’s work responsibilities

    CONDITIONS:

    The students/ trainees may be provided with the following:

    1. Fax machine
    2. Telephone
    3. Writing materials
    4. Internet

    METHODOLOGIES:

    1. Group discussion
    2. Interaction

    ASSESSMENT METHOD:

    1. Demonstration
    2. Observation
    3. Interviews/ Questioning
    LO3. COMPLETE RELEVANT WORK RELATED DOCUMENTS

    ASSESSMENT CRITERIA:

    1. Range of forms relating to conditions of employment are completed accurately and


    legibly
    2. Workplace data is recorded on standard workplace forms and documents
    3. Basic mathematical processes are used for routine calculations
    4. Errors in recording information on forms/ documents are identified and properly acted
    upon
    5. Reporting requirements to supervisor are completed according to organizational
    guidelines

    CONTENTS:

    1. Effective communication
    2. Different modes of communication
    3. Written communication
    4. Organizational policies
    5. Communication procedures and systems
    6. Technology relevant to the enterprise and the individual’s work responsibilities

    CONDITIONS:

    The students/ trainees may be provided with the following:

    1. Fax machine
    2. Telephone
    3. Writing materials
    4. Internet

    METHODOLOGIES:

    1. Group discussion
    2. Interaction

    ASSESSMENT METHOD:

    1. Demonstration
    2. Observation
    3. Interviews/ Questioning
    UNIT OF COMPETENCY: WORK IN A TEAM ENVIRONMENT

    MODULE TITLE : WORKING IN A TEAM ENVIRONMENT

    MODULE DESCRIPTOR: This unit covers the skills, knowledge and attitudes to identify role
    and responsibility as a member of a team.

    NOMINAL DURATION:

    SUMMARY OF LEARNING OUTCOMES:

    Upon completion of this module the students/ trainees will be able to:

    LO1. Describe team role and scope

    LO2. Identify own role and responsibility within team

    LO3. Work as a team member


    LO1. DESCRIBE TEAM ROLE AND SCOPE

    ASSESSMENT CRITERIA:

    1. The role and objective of the team is identified from available sources of information
    2. Team parameters, reporting relationships and responsibilities are identified from team
    discussions and appropriate external sources

    CONTENTS:

    1. Communication process
    2. Team structure
    3. Team roles
    4. Group planning and decision making

    CONDITIONS:

    The students/ trainees may be provided with the following:

    METHODOLOGIES:

    1. Group discussion
    2. Interaction

    ASSESSMENT METHOD:

    1. Demonstration
    2. Observation
    3. Interviews/ Questioning

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