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    DoA Letter

    Uploaded by

    Nandkumar Chinai
    This letter declares a laptop as Dead on Arrival (DOA) with the model HP Laptop 15-da0327TU and serial number CND8443RHV. It provides instructions for the customer to return the faulty unit within 14 days for replacement. The letter specifies that the replacement unit will be provided promptly if the model is regularly stocked, or within 6 weeks for special configurations. It thanks the customer and assures the best service.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    DoA Letter

    Uploaded by

    Nandkumar Chinai
    4K views1 page
    This letter declares a laptop as Dead on Arrival (DOA) with the model HP Laptop 15-da0327TU and serial number CND8443RHV. It provides instructions for the customer to return the faulty unit within 14 days for replacement. The letter specifies that the replacement unit will be provided promptly if the model is regularly stocked, or within 6 weeks for special configurations. It thanks the customer and assures the best service.

    Original Description:

    Dead on Arrival for HP laptops

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    This letter declares a laptop as Dead on Arrival (DOA) with the model HP Laptop 15-da0327TU and serial number CND8443RHV. It provides instructions for the customer to return the faulty unit within 14 days for replacement. The letter specifies that the replacement unit will be provided promptly if the model is regularly stocked, or within 6 weeks for special configurations. It thanks the customer and assures the best service.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    4K views1 page

    DoA Letter

    Uploaded by

    Nandkumar Chinai
    This letter declares a laptop as Dead on Arrival (DOA) with the model HP Laptop 15-da0327TU and serial number CND8443RHV. It provides instructions for the customer to return the faulty unit within 14 days for replacement. The letter specifies that the replacement unit will be provided promptly if the model is regularly stocked, or within 6 weeks for special configurations. It thanks the customer and assures the best service.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    HP India Sales Pvt.

    Ltd
    24 Salarpuria Arena,
    Hosur Main Road, Adugodi
    Bangalore, 560030.
    Karnataka.
    www.hp.com

    March 23, 2019

    Dear NANDKUMAR CHINAI,


    Daria Mahal, J P. Road, Versova,,
    Mumbai, Maharashtra, Pin - 400061

    Sub: DOA Declaration Notebook of Ref Case ID 5028889469

    With reference to the above subject, we wish to inform your good-self that the HP product, as per details in the
    below-mentioned table, is being declared as a DOA since this is a brand-new unit. We appreciate you highlighting
    the concern as encountered.

    HP Model : HP Laptop 15-da0327TU


    Serial Number : CND8443RHV
    Product Number : 5AY25PA
    Identified Issue : Wifi Not Detected

    Special Instructions to ensure smoother delivery of DOA Services:


    A. Please ensure that the DOA unit is sealed with all accessories in the packing box carton as received during
    purchase. In the event of original packing carton/accessories not being available or defective during the
    exchange, HP reserves right to refuse the DOA sales return/exchange.
    B. Please ensure that your critical data, upgraded accessories, and software have been removed before the
    DOA unit is sealed.
    C. In the absence of proper seal stickers in place or the seal stickers being found tampered, the reseller will
    refuse acceptance of this DOA box/sales return.
    D. Please do ensure to carry the original purchase invoice along with the copy of this letter. This is required
    to be produced at the location of replacement fulfillment.

    Terms & Conditions (for Customers Only):

    A. Please visit the Reseller/Distributor office (Croma) for the replacement unit and submit faulty Unit along
    with the DOA letter to the reseller/distributor office within 14 Days from Date of Issue of this Letter.
    B. Replacement would be provided on priority if it is a run rate model and if stocks are available. For special
    configuration and stock unavailability cases the replacement fulfillment time will vary from case to case [
    approximate 6 weeks of duration].
    C. Please ensure the new unit issued should be in original sealed packing and with all accessories.

    Please feel free to get in touch with us for any clarification, thanking you and assuring you of our Best Services at
    all times.

    Yours faithfully

    Beenu Laad
    (PS Service Delivery Manager)

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