Amul Project Report
Amul Project Report
Amul Project Report
SUBMITTED BY
1
Student’s Declaration
I hereby declare that this Summer Internship Project (SIP/WIP) report titled (project
title), based on the work undertaken by me at (name of organization) during (month &
year) under the guidance of my Project Guide (name) is an original work prepared by me
under the guidance of Prof. (Faculty Guide’s name), and is submitted in partial fulfillment
of the requirements for a Certificate under the two-year full-time Post-Graduate Program
in Management conducted by Unitedworld School of Business, Kolkata, and that this has
not been submitted anywhere else for award of any other degree/ diploma or for any other
commercial purpose whatsoever.
I certify that this SIP/WIP was undertaken under my guidance and that I find the
report satisfactory for award of Certificate under the PGPM of UWSB.
2
ACKNOWLEDGEMENT
This project could not have been completed without able guidance and support of the
officers and staffs of the Marketing Department, GUJARAT COOPERATIVE MILK
MARKETING FEDERATION LIMITED (AMUL), KOLKATA.
I would like to offer my special thanks to project guide Kaushik Chakraborty and
Shekhar Basu project in charge AMUL(GCMMFL), KOLKATA to guide me as
organizational guide. Without their kind and enthusiastic support, this project would
complete on time.
I take this opportunity to express my gratitude toward A.A. SAFI sir, professor,
Unitedworld school of Business, Kolkata. I am thankful to him for guiding me through,
as an institutional guide for the project.
I am also thankful to our seniors at UWSB for their valuable suggestions for the
preparation of this project.
Finally, I would like once again to express gratitude towards Marketing Development
GCMMFL (AMUL), KOLKATA for giving me the opportunity to do my summer
internship project under esteemed organization.
3
Preface
4
Contents
1. EXECUTIVE SUMMARY ................................................................................................. 6
2.1 Introduction ........................................................................................................................ 7
2.1.2 Introduction of industry ............................................................................................. 8
2.1.3 Introduction of company ........................................................................................ 9
3. Analysis and finding ........................................................................................................... 26
4.1 Limitations of project....................................................................................................... 32
4.2 Recommendations ....................................................................................................... 33
4.3 Conclusion ................................................................................................................. 34
5.Questionnaires ..................................................................................................................... 35
6.Bibliography ........................................................................................................................ 36
7. Annexures ........................................................................................................................... 37
Graphs of growth rate........................................................................................................ 47
Sales turnover ................................................................................................................. 48
5
1. EXECUTIVE SUMMARY
6
2.1 Introduction
7
2.1.2 Introduction of industry
Fast moving consumer goods (FMCG) is the 4th largest sector in the
Indian economy. There are three main segments in the sector – food
and beverages which accounts for 19 per cent of the sector, healthcare
which accounts for 31 per cent and household and personal care which
accounts for the remaining 50 per cent. The FMCG sector has grown
from US$ 31.6 billion in 2011 to US$ 52.75 billion in 2017-18. The
sector is further expected to grow at a Compound Annual Growth Rate
(CAGR) of 27.86 per cent to reach US$ 103.7 billion by 2020.FMCG
revenue grew 14.8 per cent during October-December 2017. FMCG
sector is expected to register net revenue growth of 11.8 per cent in Q4
March 2018.In 2018, Dabur registered sales of worth US$ 120.2 million
growing at a CAGR of 8.25 per cent over FY11-18.Accounting for a
revenue share of around 45 per cent, rural segment is a large
contributor to the overall revenue generated by the FMCG sector in
India. Demand for quality goods and services have been going up in
rural areas of India, on the back of improve. Distribution channels of
manufacturing and FMCG companies. Urban segment
Accounted for a revenue share of 55 per cent in the overall revenues
8
2.1.3 Introduction of company
Anand Milk Union Limited (Amul) is an Indian cooperative dairy company, based
at Anand in the state of Gujarat.
Formed in 1948, it is a cooperative brand managed by a cooperative body, the Gujarat
Co-operative Milk Marketing Federation Ltd. (GCMMF), which today is jointly owned
by 3.6 million milk producers in Gujarat.
Amul spurred India's White Revolution, which made the country the world's largest
producer of milk and milk products.
White revolution was spearheaded by Tribhuvandas Patel under the guidance of Sardar
Patel. As a result, Kaira District Milk Union Limited was born in 1946. Tribhuvandas
became the founding chairman of the organization and led it until his death. He
hired Dr. Verghese Kurien three years after the white revolution. He convinced Dr.
Kurien to stay and help with the mission.
Kurien, founder-chairman of the GCMMF for more than 30 years (1973–2006), is
credited with the success of Amul's marketing. Amul has ventured into markets
overseas.
9
Type Company
Industry Dairy/fast-moving
consumer good (FMCG)
Founded 1946; 73 years ago
Founder Tribhuvandas Patel
Headquarters
Anand, Gujarat, India
Area served worldwide
Key people Rupinder Singh Sodhi
Revenue Rupinder Singh
Sodhi
Number of employees 752 (Marketing Arm)
3.6 million (milk producing
members)
Website www.amul.com
10
2.2 Methodology
Survey was conducted on the basis of questionnaire, in which list of questions are
asked to fill the questionnaire to retailers or asked orally and to analyze
consumer behavior, taste and preferences of customer.
To survey daily consumption of amul milk and competitors milk by consumer.
Data collection in market, by distributor point.
Primary and secondary data has been collected from various source.
11
2.3 Sampling Design and Sample size
Sample frame is the list of elements from which the sample from which sample is drawn.
Sampling frame is nothing but the correct list of population.
1 Mahishbathan market 12
3 Dumdum park,shyamnagar 50
7 Mall road 15
8 Teghoria 48
9 Kaikhali 51
12
Probability sampling :
Probability sampling was used as a sampling technique.
Stratified random sample is used under probability sampling for making
sample size in project. In this types of sampling technique sub-samples
are drawn from within different strata.
Probability sampling was the best technique which is used in this project. Sampling is
taken market wise sequence wise in all the market.
Amul Taaza
13
Packing Poly Pack - 500ml, 1000ml, 200ml, 5 Ltr *
* In selected markets only
Products Specification:
Nutr
ition Nutritional Information*
al
Info
rma
tion
Serving Size 200 ml
Energy 58 kcal
Total FAT 3g
14
Saturated FAT 1.9 g
Cholesterol 8 mg
Added Sugar 0g
Protein 3.1 g
Calcium 150 mg
Phosphorus 130 mg
Sodium 50 mg
*Approx. values
Shelf Life 48 Hours from the date of packing if kept under refrigeration below
8°C
Storage condition Under Refrigeration (Below 8°C)
14
Amul Gold
Description Pasteurised milk Amul milk meets the PFA standards for the respective
type
of milk.
15
Composition FAT(%) 6.0 min
SNF (%)* 9.0 min
Nutritional Information
Nutritional Information*
Energy 87 kcal
Total FAT 6g
16
Specification:
Cholesterol 16 mg
Added Sugar 0g
Protein 3.3 g
Calcium 150 mg
Phosphorus 130 mg
Sodium 50 mg
Thiamine 42 mcg
*Approx. values
Shelf Life 48 Hours from the date of packing if kept under
refrigeration below
8°C
Storage condition Under Refrigeration (Below 8°C)
17
Amul Shakti:
18
Specifications:
Total
Energy, kcal 71.3 4.7
Carbohydrate
,g
Shelf Life 48 Hours from the date of packing if kept under refrigeration
below 8°C
Storage condition Under Refrigeration (Below 8°C)
19
Amul Lassi
20
Amul Masti Dahi-
Specifications:
Composition
Nutritional Information
Nutritional Information*
Energy 62 kcal
Cholesterol 8 mg
21
Total Carbohydrate, g 4.4 g
Added Sugar 0g
Protein 4.1 g
Calcium 183 mg
Phosphorus 158 mg
Sodium 61 mg
*Approx. values
Shelf Life Poly Pack - 7 Days from the date of packaging PP Cup - 15 Days
Storage condition Under Refrigeration (Below 8C)
22
Amul Paneer:
23
Composition Milk Solids, Citric acid
Nutritional
Informatio Nutritional Information*
n
Total FAT, g 25
Saturated FAT, g 15
Cholesterol, mg 66
Carbohydrate, g 2
Added Sugar, g 0
Protein, g 14
Calcium, mg 480
24
Area of Operation:
The areas of operation were the research was done are as follows:
Mall road
Kumarpara dumdum
Kaikhali
Teghoria
Kestopur
Dumdum park
Shayam nagar
Mahishbathan
Market work:
To enhance sales.
Order booking.
25
3. Analysis and finding
S DISTRIBUTOR LOCATION
NO.
1 Teghoria 95 18 20 22
2 Kaikhali 178.5 20 27 25
3 Baguihati 120 25 19 22
crates
crate crate crates
s s
4 Saltlake 20 15 20 15
sector 5 ctate
crate crates Crates
s
s
26
s.no Market amul itc redcow others
1. Teghoria market:
14%
13% Amul
Itc
12% 61%
redcow
other
By above pie chart we can find that amul milk have 61% sales in the teghoria market.
Followed by redcow 13%, itc have sales 12% then others have 14% sales in the market.
There for amul is the market leader in this market as amul sales volume is largest in teghoria market.
27
2. Kaikhali market :
sales of kaikhali
10%
11%
Amul
8%
Itc
71% redcow
other
If we look at the sales of kaikhali market then amul have 71% of sales in the market. ITC have
8% sales in the market, redcow have 11% sales in the market and others have 10% sales in the
market.
3. Baguihati market:
other
redcow 12%
10%
Itc
13% Amul
65%
28
In baguihati market amul have 65% sales in the market, itc have 13% sales in market, redcow
have 10% sales in market and
other Amul
21% 29% Amul
Itc
redcow Itc
29% redcow
21%
other
We know that salt lake sector 5 is called as IT hub and majority of IT Company, BPO company,
colleges are in salt lake sector 5. There is more than 50 tea stalls in salt lake sector 5. Milk
quantity used for making tea by Amul milk is 29%,
29% of redcow
29
5. Kumarpara market
Chart Title
10% Amul
Itc
25%
redcow
62%
3% other
In kumarpara market
Observations:
It is observed that redcow, and itc is trying to compete with amul in some market.
30
Observations:
S no Company Retailer
margin on
500ml milk
packet(Rs)
1 Amul 0.69
2 Itc 1
3 Redcow 1
4 Merto 1.80
By above price margin to the retailers the Amul gives least margin to the retailers.
For example itc is providing 1 packet of milk free in every crates to the distributors. And
Mother dairy were providing RS 5 bourbon biscuit free to the customers. These are the
strategies to attract customers and to enhance sale.
Competitors are trying to supply product in the market before amul supplies.
31
4.1 Limitations of project
Area were larger to cover within limited period by walking. It is difficult to cover
all the market.
The some shopkeepers were uncomfortable to share correct usage pattern and
disclosing purchase channel.
Location barriers.
Disputes between distributor and retailers due to treating inequality due large and
small shop.
32
4.2 Recommendations
Availability of distributor point should increase in market like salt lake sector 5, chandiberia,
etc. so that product can reach to the market in time by 6 am.
Distributors should increase their delivery boy so that product can reach on time in the
market before competitor’s product.
Amul Company should increase profit margins for retailers and distributors. My
recommendation is Rs 1 margin to retailers for 500 ml milk packet.
Company should improve packaging so that there must not be leakage complaints from
retailers and distributors.
Price margin should be provided to all the retailers in the market so that distributors cannot
charge more that given price by company.
There should be regular inspection in the market and to check amul board, hording, umbrella
requirement.
Company must produce product as per the given order, so that there must not be less supply
of product in the market.
Amul company should provide some motivation to the retailers by give some rewards to those
who has sold extra quantity of amul products.
Amul company should improve their quality in milk as there was complaint for amul taza 500
ml.
33
4.3 Conclusion
In conclusive part, it can be concluded that Amul is market leader in majority of the
markets. Customers are 100% satisfied with the amul products. But in some area there
is lack of proper distributors point and marketing.
Some distributers play monopolistic market where they charger more than given price
by company. This should be stopped and there should be regular inspection by
marketers.
Amul has good reputation and brand image because of exixting in the market since
1946 and providing full satisfaction and provide value to the customer.
It was good experience working with Amul and doing market work like survey, Order
booking, to open new outlet, enhance sale, to find new dealer for Amul fresh products.
It has helped me to know about pattern of distribution and supply chain management,
product line, product length and depth of amul products and business structure of
Amul products.
34
5.Questionnaires
www.amul.com
www.wikipedia.com
36
7. Annexures
Amul past and present MILK order
KESTOPUR,CHANDIBERIA,GHOSHPARA
SN SHOP AREA PAS PRES COMPTIT LAS DA Contacts REMAR
O. T ENT ORS SI HI KS
AM AMUL milk
UL
milk
1 Mitra ghoshpar 1c 1c Redcow- 30p 30 8013185 Low
stationar a 2c p 145 margin
y Metro-5
lt.
Itc-5 lt
2 Supriya ghoshpar 3c 8c Redcow- 1c 1c - -
tea house a 9c
Itc-1c
3 Ganesh ghoshpar 2c 12p Redcow- - - 9748190 Worker
bhandar a 1c 928 proble
Itc-1c m
4 a.n.enter ghoshpar 10- 11c Redcow- 2c 2c 8583858 Selling
prise a 15c 20c 314 Compet
Itc-5c (Amul itor
Board Milk
require
ment)
5 Bapi chandibe 7 lt 5 lt Redcow- - 20 8961410 Summe
strore ria 18 lt p 409 r
(Board proble
required m
)
6 Ghosh purvapar 10p 10p redcow 1c 10 8017183 Margin,
variety a kg 255 Milk
store Board cutting
required
7 Abhijit chandibe - 5lt Redcow 5p 5p 9038862 No
naskar ria motherda 059 supplier
iry
8 Dilip chandibe - 2lt Redcow- Board -
naskar ria 1c required
9 Sri hari chandibe 5lt 5lt Redcow- - - 8961178 -
bhandar ria 10lt 519
37
11 Mondal chandibe 2lt 2lt Redcow- - - 7003270 -
grocery ria 4lt 530
12 Tapos chandibe - 10lt Redcow- - - 8910757 -
naskar ria 5lt 235
13 Kamal chandibe - 12lt Redcow- - 5p 8697879 Milk
bhandar ria 18lt 366 cutting
9088870
247
14 Bijoy chandibe 5lt 5lt Redcow- - - 8777344 -
siddhart ria 10lt 894
h Board
required
15 Bhoj chandibe 10 5 lt Redcow- 6p - Compet
variety ria lt 5lt itor
shop
16 Bina chandibe 10lt 6-10lt Redcow- 15p 12 7003371 margin
stores ria 2lt p 069
Board
required
17 Jai maa chandibe 8lt 8lt Redcow- 6p 10 8296918 -
santoshi ria 6lt p 371
bhandar Board
required
18 Shajal chandibe 15lt 10lt Redcow- 1c 12 8250889 -
biswas ria 5lt p 588
19 Maa chandibe - - Redcow- - 10 - Not
monsa ria 5lt p selling
bhandar amul
milk,qu
ality
proble
m
38
mazumd
ar
23 Apu chandibe - 3lt Redcow- 4p 9064020 Redcow
store ria 7lt 496 milk
sale
24 balram baroitala 4c 2c Redcow- 10p 8017673 margin
2c 443
25 Dipali purvopar 5lt 1c Redcow-1 1c 1c 9163146 -
stores a c 105
Board
required
26 rajesh barborita - 1.5c Redcow- 1c 1c - -
la 1c
27 Kautav chirtanpa 15p 1c - 9432599 Late
stores ra 893 delivery
28 Radha Siddhart 2c 1c Redcow- 9007584 Summe
Krishna on agar 10lt 095 r
mahadev Itc-1c Board proble
das required m
29 Anand barbarita 3c 3c Redcow- 9374378 margin
kumar la 10lt 376
gupta Itc-10lt
30 Siddesh Milan 3c
weri bazar
bhandar
31 Ghosh Sholo 2c 1c Redcow- 10p 8017799
tea stall foot 2c 375
32 Shayama Sholo 3c 2c Metro-6p 9748088 Milk
l paan foot motherda 596 cutting
shop iry
33 Dipak majherpa 1c 12p Redcow- 8420612 Less
paan ra 1c 226 supply
bhandar of dahi
34 Rp 3 no. 1c 8709318
gupta kestopur 837
(new
outlet)
35 Jairam hannapar 16 16lt Metro- 9883927 Selling
variety a lt 15p 510 competi
Redcow- tor milk
15p
36 Bharat hannapar 1.5c 1.5c - 9007817 ok
paan a 880
shop
39
37 Nandi jorakhan 3c 2c Metro-1c 10p 9330555 Selling
stores a 433 competi
tor milk
38 Payal jorakhan 3c 2c Redcow- 10p 8017333 Selling
variety a 1c 057 competi
Stores Metro-1c tors
Mother milk
dairy-1c
Haringha
ta-0.5c
40
46 Sri guru praffulak 6c 5c Summe
bhandar anan r reason
47 Sri praffulak 5c 3c Redcow- 9163093 Summe
Krishna anan 5c 631 r reason
stores Metro-5c
48 New prafullak 1c 1c - - Ok
gupta anan
49 Sri rabindra 5c 5c - 9435551 Ok
shayam pally 878
bhandar
50 Madhu rabindra 12c 12c Itc-2c Milk
paul pally Metro-2c cutting,
milk Redcow- summer
center 7c reson,
Mother quality
dairy-1c proble
m
51 Balram rabindra 10c 1c Redcow- Financi
pal pally 1c al
proble
m
52 Maa rabindra 40lt 35lt Redcow- 9163295 Summe
monsa pally 10lt 072 r reason
bhandar
53 Rahul majerpar 1c 1c Redcow- 8210768 Ok
paan a 2c 972
bhandar
54 Laxmi sholofoot 13c 9c Metro 9143070 Selling
bhandar Redcow- 283 competi
2c tor milk
55 Kundu Sholo 1c Itc-1c margin
stores foot Redcow-
1c
56 annapur sholofoot 1c margin
na
57 Santosh samarpal 2c Ok
shaw ly
58 Life samrpall 6lt 6lt - 9051767 Ok
devines y 246
59 Das Beside 2c 2c
varity dey
store enterpris
e
41
SN SHOP AREA PAS PRES COMPETI LAS DA CONTAC REMAR
T ENT TORS SI HI TS KS
AM AMUL
UL
60 Kathi 206, 5lt 5lt - 10c
junction footbridg
e
61 Kundu milanbaz 1c 1c - 8420037 Late
stores ar 513 delivery
62 Anand barbarita 3c Motherd 10p 9674378 Late
stores la airy-3c 376 delivery
63 Ranjit barbarita 3c Itc-10c
bhojoula la
l
64 Dilkhush ghoshpar 10p 9831907
paan a 845
shop
(new
outlet)
42
Amul milk order past order and present order
SN SHOP AREA PAST(A Present(Am competitors contact remarks
O. MUL) ul)
1 Rice narayant 40 pc 30 pc Itc- 20pc 891075693 ok
center ala 6
2 Sitla narantala 1 carat 1 carat Itc-1.5 - Margin
bhand carat problem
ar Redcow-
30p
3 Gri narantala 25pc Redcow- 801768188 Margin
hastli 30p 7 problem
bhand
ar
4 Suresh Dum 10-15 pc - - ok
paan dum
bhand park
ar bazar
5 Maa Dum 80-90 pc 80 pc Itc – 1 988333573 ok
gauri dum carat 1
bhand park
ar bazar
6 Tulsi Dum 50-60 pc 48 pc Redcow- 905199730 Distribution
store dum 72pc 2 ,margin
park problem
bazar
7 Sri Dum - 30 pc Redcow 980441155 ok
laxmi dum Itc 4
bhand park metro
ar
8 Matri Dum - 15 pc metro - -
bhand dum
ar park
9 Sadhn narayant 40-50 pc 40 pc Redcow- 905176653 Margin
a ala 20p 3 problem
variety Itc-50p
10 Jay Dum - 15 pc Red cow 810085497 -
maa dum metro 0
gauri park
43
bhand
ar
44
23 Maa shamnag 1 carat 10- carat Metro - -
santi ar Itc
store redcow
24 Riya 367,dum 10-12 10 liter Itc- 5 liter Shortage of
genera dum liter supply
l store park
25 Loken Dum - 24 pc Redcow-15 Known to
ath dum pc company
variety park Itc- 1 carat
26 Om sai 139, dum - - - - -
bhand du park
ar
27 Jay Dum 4 carat 3 carat Itc- 1 carat - -
bangla dum
park
28 Bijoy Dum - 1 carat Itc – 1 891096390 Distribution
shop dum carat 7 and
park Margin
problem
29 Soya 51, - 20 pc Metro - -
bari shayamn itc
agar ,
road
30 Fresh Dum - 7 liter - 912381425 No supply of
bazar dum 1 lassi
park
bazar
31 M Prafullak 2 carat 1 carat Red cow- 916362491 Low
mart anun 1carat 3 demand of
Itc- 2 carat milk of
customer
32 Mahab Shayamn 25-30 pc 40 pc Red cow 877282080 ok
ir store agar road 0
33 Aropit Prafullak 1 carat 1 carat Red cow- 983678535 Late
a store anun 10 pc 0 delivery of
milk
45
36 Sharma narayantala 2 carat Itc-2 8619941868 margin
Stores carat
46
Graphs of growth rate
Source: internet
47
Sales turnover
Years
Source: internet
48
49