Form III Survey For Feedback From Auto Rickshaw Drivers: I - General/ Personal Information

Contact Information
Form III
Survey for feedback from Auto Rickshaw Drivers
PART I – GENERAL/ PERSONAL INFORMATION
First Name: _______________________________________________________________
Last Name: _______________________________________________________________
Email ID: _________________________________________________________________
Phone number: +91 _________________________
Gender: Male Female Other _______________________
Age: 18-25 yrs. 25-35 yrs. 35-50 yrs. >50 yrs.
Driver Type: Owner-driver Renter-driver Owner-under-EMI

Permit-under-contract
Monthly Income: Rs._________________
If Owner, no of vehicles owned: _________
If Renter, vehicle rent: Rs ______________/day
If Owner-under-EMI, loan amount: Rs ______________ ; EMI amount: Rs _____________

Loan from: National Bank Cooperative Bank Financier
If driving with Permit-under-contract, what is the annual rent you pay for the permit?
Rs: ___________/year
City: Mumbai Thane Navi Mumbai Pune Nashik

Nagpur Aurngabad Kolhapur Solapur Amravati
Kalyan-Dombivali-Ulhasnagar-Ambernath Cities other than above
Do you own a bank account. Yes No
PART II – OPERATING CHARACTERISTICS
1. How many days on average in a week do you drive?

_______________________________ days
2. How many hours on average in a day do you drive?

_______________________________ hours
3. During which shift do you normally drive?
___________ am/pm to ____________ am/pm
4. How many hours in a working day on average do you spend idle? (Idle time)
____________________________________ hours
5. How much distance (in km) did you cover in the last week?
____________________________________ km
6. How much of that distance (in km) did you travel empty? (Dead km)
____________________________________ km
7. How much money do you spend on fuel in a week?

Rs ____________________________________
8. How much money do you spend on other items in a week?

Rs ____________________________________
9. How much money do you spend on maintenance/ servicing in a month?

Rs. ____________________________________
10. Are you on any aggregator platform?

Yes No
11. Has the entry of aggregators affected the auto-rickshaw business?

Yes No Can’t say
If yes, how have they affected the business _________________________________
____________________________________________________________________
____________________________________________________________________
____________________________________________________________________
PART III – QUESTIONNAIRE

12. According to you what should be the first stage distance for Auto Rickshaw in Municipal
Corporations / MMR and other areas (Includes Municipal Council and Rural area)?
(Please indicate your choice separately for Municipal Corporations/ MMR areas and
other areas)
1.0 Km 1.5 Km 2.0 Km

Municipal Corporation
areas/ MMR
Municipal Councils and
Rural areas
13. What should be the maximum fare for Auto Rickshaw for first stage as compared to city
transport services like BEST, PMT, TMT, MSRTC etc. ( such as 1.5 times, 2 times etc.)
Less than more than

1.5 times of 2.0 times of
1.5 times of 2.0 times of
Bus fare for Bus fare for
Bus fare for Bus fare for
first stage first stage
first stage first stage
Municipal Corporation
areas/MMR
Municipal Councils
and Rural areas
14. A) What should be the late night surcharge on Auto Rickshaw fare (Extra charge in %
terms, viz.,
10%,15%, 20%., 25% etc.)
10% 15% 20% 25%
B) What should be the timing for charging night fare (from ….hours to ……hours)
12 am – 5 am 12 am – 6 am 11 pm – 5 am 11 pm – 6 am
15. A) Would you consider offering a discount for lean hours, say, from 11 am – 4 pm;
or 11:30 am – 4:30 pm or 12 pm to 5 pm ?
Yes No Maybe
B) If yes, how much should be the discount on standard fare that you offer
10% 15% 20% 25%
16. A) Do you think the number of auto-rickshaws operating in your city/area is adequate
for demand?
Yes, they are adequate No, they need to be increased
B) If No, please indicate the additional number of auto-rickshaw permits required:

__________________________________________________________________
17. The Hakim Committee had earlier considered the following parameters for arriving at per
Km cost of operation in respect of Auto Rickshaws: - 1. Cost of vehicle, 2. Fuel and Oil
cost, 3. Maintenance cost, 4. Idle run, 5. Taxes and Insurance premium, 6. Consumer
price index for the city / district as the criteria for deciding per Km fare.
Is the formula adopted by Hakim Committee for revision of Taxi fare a

correct/adequate method of compensation or does it over-compensate/ under-
compensate the Taxi driver? (Please briefly state the reason)
Adequately Compensates Over-compensates Under-compensates
Reasons:_______________________________________________________________
___________________________________________________________________
___________________________________________________________________
18. (A) Do you think the fare per km should reduce as the distance increases ?
Yes No can’t say
B) If yes, at what distance it should reduce and by what percentage?
After kms and by %
19. Presently, Hakim Committee has recommended fare revision to be done on the 1st of
May of every year (i.e. for fare to be revised annually).
A) What do you think should be the ideal periodicity for fare revision?
6 months 1 year 1.5 years 2 years 2.5 years
B) Should there be any exceptions to this periodicity in case there is steep rise or fall
in the fuel price?
Yes No can’t say
20. Do you feel electronic meters are a good way of displaying the fare reading?
Yes No Can’t Say
21. What kind of fare meter would you prefer?

Electronic Meter Mechanical Meter GPS enabled Meter
GPS enabled Mobile app
22. Would you be willing to adapt to non-cash modes of payment of fare viz. App-based e-
payment, swipe card etc.?
Yes No If given incentives
If certain number of daily trips are guaranteed
23. What mode(s) of payment would you be willing to accept?
Cash Only Cash and/or Transfer via mobile app
RFID swipe via Debit Card All of the above
24. In view of emerging alternate models, viz. Taxi aggregators, what improvement /
innovation would you suggest in Auto Rickshaw services to retain or improve the
commuter's confidence and acceptability?
Government run mobile platform Union run mobile platform
Other (Specify)______________________________________________________
_____________________________________________________________________
_____________________________________________________________________
25. Would you like your Union or a Federation of Auto Rickshaw Unions to act as an
Aggregator in order to improve demand – supply matching and capacity utilization and
face the competition from new market forces? Give your suggestions.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
26. Would you like your Union to facilitate non-owner drivers to own their auto-rickshaw
within a reasonable time? Give your suggestions.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
27. Do you have any suggestions on the December 2016 Report of the Committee
constituted by Government of India to propose Taxi Policy Guidelines to promote Urban
mobility? Give your suggestions.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
28. Any other suggestions/ feedback you consider useful.
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________
_____________________________________________________________________

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Contact Information

First Name: _______________________________________________________________

Last Name: _______________________________________________________________

Email ID: _________________________________________________________________

Phone number: +91 _________________________

Gender: Male Female Other _______________________

Age: 18-25 yrs. 25-35 yrs. 35-50 yrs. >50 yrs.

Driver Type: Owner-driver Renter-driver Owner-under-EMI

Monthly Income: Rs._________________

If Owner, no of vehicles owned: _________

If Renter, vehicle rent: Rs ______________/day

If Owner-under-EMI, loan amount: Rs ______________ ; EMI amount: Rs _____________

City: Mumbai Thane Navi Mumbai Pune Nashik

Do you own a bank account. Yes No

PART II – OPERATING CHARACTERISTICS

1. How many days on average in a week do you drive?

2. How many hours on average in a day do you drive?

7. How much money do you spend on fuel in a week?

8. How much money do you spend on other items in a week?

9. How much money do you spend on maintenance/ servicing in a month?

10. Are you on any aggregator platform?

11. Has the entry of aggregators affected the auto-rickshaw business?

PART III – QUESTIONNAIRE

1.0 Km 1.5 Km 2.0 Km

Less than more than

B) If No, please indicate the additional number of auto-rickshaw permits required:

Is the formula adopted by Hakim Committee for revision of Taxi fare a

Adequately Compensates Over-compensates Under-compensates

Yes No can’t say

B) If yes, at what distance it should reduce and by what percentage?

After kms and by %

6 months 1 year 1.5 years 2 years 2.5 years

Yes No can’t say

Yes No Can’t Say

21. What kind of fare meter would you prefer?

Government run mobile platform Union run mobile platform

28. Any other suggestions/ feedback you consider useful.

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If Owner-under-EMI, loan amount: Rs __ ; EMI amount: Rs _