Troubleshooting
Troubleshooting
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- gsh create_ue_trace -id 624017509354190 -type imsi -ref 121155151515 -ifl all
-iflm all -ip NULL
-then you check config
- gsh check_config
-then activate
- gsh activate_config_pending (first list_config_pending to be sure you are the
only one working on the node)
-then now *uetracer_parser.pl -i 624017509354190
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"Missing or unknown APN" indicates e.g. when the GGSN does not support the Access
Point Name.
"Unknown PDP address or PDP type" indicates when the GGSN does not support the PDP
type or the PDP address.
"User authentication failed" indicates that the external packet network has
rejected the service requested by the user e.g. the authentication check in the
RADIUS server failed.
"PDP context without TFT already activated" indicates that a PDP context has
already been activated without a TFT for that MS.
"Context not found" indicates that a Create PDP Request for a subsequent PDP
context has been received, but the PDP context associated with the request, which
the SGSN believes to be active does not exist on the GGSN.
"APN access denied � no subscription" indicates that the GGSN has denied the user
access to an APN because a subscription is required, but the subscriber does not
have the necessary subscription.
"New PDP type due to network preference" indicates that the GGSN has selected a PDP
type different from the one sent by the MS.
"New PDP type due to single address bearer only" indicates that the MS has
requested PDP type IPv4v6 and both IPv4 and IPv6 addressing is possible in the PDN
but the Dual Address Bearer Flag bit of the Common Flags IE is set to 0 or the
Common Flags IE is absent, or only single IP version addressing is possible in the
PDN.
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PDP Activation Failed due to Core
Cause value
Cause
192
Non-existent
193
194
195
MS is GPRS Detached
196
197
MS Refuses
198
199
No resources available
200
201
Mandatory IE incorrect
202
Mandatory IE missing
203
Optional IE incorrect
204
System failure
205
Roaming restriction
206
207
208
Authentication failure
209
210
211
212
No memory is available
213
Relocation failure
214
Unknown mandatory extension header
215
216
217
218
219
220
221
222
223
224
225
Invalid Correlation-ID
226
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Cause value
Cause
25
LLC or SNDCP Failure
26
Insufficient Resources
27
28
29
30
31
32
33
34
35
36
Regular Deactivation
37
38
Network Failure
39
Reactivation Required
40
41
42
43
44
45
46
81
95
96
97
98
99
100
Conditional IE Error
101
112
Below are the common issue behind all the root cause.
Meaning
The action failed because RNC is not able to provide requested deciphering keys.
The action was not performed due to that the requested security mode configuration
was in conflict with the already existing security mode configuration.
The action was not performed due to condition violation for guaranteed bit rate.
The action was not performed due to condition violation for SDU parameters.
The action was not performed due to condition violation for traffic handling
priority.
The action failed because RNC is not able to successfully deliver the requested
dedicated assistance data to the UE.
Directed Retry
The incoming relocation cannot be accepted by the target RNC because of the
PUESBINE feature.
Interaction With Other Procedure
Invalid RAB ID
Iu UP Failure
No remaining RAB
RAB Pre-empted
Relocation Cancelled
Relocation failed because relocation was not supported in target RNC or target
system.
Relocation Triggered
Request Superseded
The action failed because there was a second request on the same RAB.
The UTRAN or the UE is unable to support the requested ciphering and/or integrity
protection algorithms.
The action failed because requested guaranteed bit rate for DL is not available.
The action failed because requested guaranteed bit rate for UL is not available.
The action failed because requested guaranteed bit rate is not available.
The action failed because requested maximum bit rate for DL is not available.
The action failed because requested maximum bit rate for UL is not available.
The action failed because requested maximum bit rate is not available.
The RNC is not supporting the requested location request type either because it
doesn�t support the requested event or it doesn�t support the requested report
area.
The action was not performed due to an inability to support location reporting
caused by overload.
Requested Traffic Class Not Available
Successful Relocation
Relocation is requested for time critical reason i.e. this cause value is reserved
to represent all critical cases where the connection is likely to be dropped if
relocation is not performed.
TQUEUING Expiry
TRELOCalloc Expiry
TRELOCcomplete Expiry
TRELOCoverall Expiry
TRELOCprep Expiry
Relocation rejected because the target RNC is not known to the CN.
User Inactivity
The action is requested due to user inactivity on one or several non real time RABs
e.g. in order to optimise radio resource.
RNC couldn�t establish all RAB subflow combinations indicated within the RAB
Parameters IE.
Traffic Load In The Target Cell Higher Than In The Source Cell
Relocation to reduce load in the source cell is rejected, as the target cell�s
traffic load is higher than that in the source cell.
The request for the Multicase Service list of one UE was not fulfilled because the
UE does not have any active multicast service.
MBMS - Unknown UE ID
The request for the Multicase Service list of one UE was not fulfilled because the
CN does not know the UE.
The MBMS Session Start procedure was successfully performed, but the RNC does not
have any interested UE.
The MBMS Session Start procedure was rejected because of successful operation
towards another CN node.
The UE linking failed, because the UE has already been linked to the given
Multicast service.
The UE de-linking failed, because the UE had not been linked to the given Multicast
service.
TMGI Unknown
The requested MBMS action failed because the indicated TMGI is unknown.
Meaning
The MBMS registration failed because the IP Multicast Address and APN are not
valid.
The RNC no longer have any UEs interested in the MBMS data bearer.
No UE position estimate was available when the periodic report was triggered.
The RNC initiates RAB Release Request procedure with this error cause value if it
received a GTP-U error indication.
The RNC has an MBMS Session up and running with that TMGI, a parallel MBMS session
with the same TMGI in another overlapping MBMS Service Area is not allowed.
The RNC does not have any cell of the indicated MBMS Service Area.
No Iu CS UP relocation
The relocation is triggered by CS call and the source RNC has no Iu CS user plane.
CS Fallback triggered
The relocation was triggered for CS Fallback reason at the source side.
Invalid CSG Id
Meaning
The action failed because the Iu Transport Network Layer connection could not be
established.
NAS cause
Meaning
Normal Release
The action is due to the UE becoming a non-member of the currently used CSG.
Abstract Syntax Error (Reject): The received message included an abstract syntax
error and the concerning criticality indicated "reject".
Abstract Syntax Error (Ignore And Notify): The received message included an
abstract syntax error and the concerning criticality indicated "ignore and notify".
Abstract Syntax Error (Falsely Constructed Message): The received message contained
IEs or IE groups in wrong order or with too many occurrences.
Message Not Compatible With Receiver State: The received message was not compatible
with the receiver state.
Semantic Error: The received message included a semantic error.
Transfer Syntax Error: The received message included a transfer syntax error.
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Never to be sent, but can be received from a R97/R98 network at PDP context
activation
This cause code is used by the network or the MS to indicate that there is one or
more syntactical errors in packet filter(s) of the TFT included in a secondary PDP
context activation request or an MS-initiated PDP context modification or a network
requested secondary PDP context activation.
Cause value = 112 APN restriction value incompatible with active PDP context.
This cause code is used by the network to indicate that the PDP context(s) or MBMS
context(s) have an APN restriction value that is not allowed in combination with a
currently active PDP context. Restriction values are defined in 3GPP TS 23.060
[74], subclause 15.4.
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****************88
3GPP spesific cause value for mobility management (packet)
In here are all the PDP reject response message. I'm just take the Packet portion
since that is the world that i'm currently in.
NOTE: If cause #12 is sent to a roaming subscriber the subscriber is denied service
even if other PLMNs are available on which registration was possible.
NOTE: Cause #15 and cause #12 differ in the fact that cause #12 does not trigger
the MS to search for another allowed location area on the same PLMN.
NOTE: The MS not supporting CSG will not receive cause# 25, as such a MS is not
supposed to try to access a CSG cell.
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***************888
This is just extension from 3GPP specific cause value for mobility management
(packet) . They seems connected somehow.
H.6.3 Cause No. 98 "message type not compatible with protocol state"
This cause indicates that the equipment sending this cause has received a message
not compatible with the protocol state (subclause 8.4).
H.6.6 Cause No. 101 "message not compatible with protocol state"
This cause indicates that a message has been received which is incompatible with
the protocol state or that a STATUS message has been received indicating an
incompatible call state.
Reference:
Mobile radio interface Layer 3 specification(3GPP TS 24.008)
*********************To drill down Session and Mobility Event cause codes use the
log files descrived below**********
EBM log, EPG persistent logs, MS tools, SGSN extended UE trace as well
U have to read traces or logs as I said earlier. Didn�t u see this message ?
And add mm/sm/event/auth logs
MME, EPG, Smartcare Back End DB.
Case handled.
Recommendation:
In case APN is not present on HLR, DON�T Request to activate any other APN,
particularly while the PDPCP parameter is already present. Otherwise, this will
lead to new inconsistencies on HLR and issue as noticeable.
PS : PDPCP-1 is for prepaid (same as APN 28), and PDPCP-2 is for postpaid (same as
APN 25).
Kindly inform widely the customers relations about this as, we are receiving lot of
these requests on our side.
@Vanessa, kindly monitor the traffic of all these numbers, and close the ticket
accordingly.
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