JUNE 2019 • Vol. 24 • No.

06

THE FOUR
PILLARS OF
WELL-BEING
Distributing your
time and energy
- Michael Zhuang

08
The “No Problem” Problem
12
How To Succeed At
15
Begin Your Journaling
20
Stop Small Leaks From
- Roger Wolkoff Your Job Practice On Vacation Creating Bigger Messes
Personal Excellence presented by HR.com JUNE 2019 1 Submit Your Articles
- Andrew L. Oliver - Sue Hawkes - Nate Butki
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INDEX Personal Excellence
JUNE 2019 Vol.24 No.06

On the Cover Articles

05 The Four Pillars Of Well-Being 10 4 Essential Traits of
Distributing your time and energy - Michael Zhuang Exceptionally Successful
Entrepreneurs
Leverage your strengths
and keep doing what you’re
already good at
- Noah St. John

14 Ruling The Routine

Determine what really matters
and make it a routine part of
your life
- Jim Stovall

18 If We Fail To Learn, We Fail

To Grow
Features With learning comes

08
self-fulfillment
The “No Problem” Problem - John Tschohl
What’s the problem with “no problem?”
- Roger Wolkoff
22 Life Is Not A Dress Rehearsal

12
Each day is the first and
How To Succeed At Your Job
Long term strategies for surviving the corporate last act of the personal
treadmill - Andrew L. Oliver performance of our lives
- Tim Connor

Begin Your Journaling Practice On Vacation

3 reasons to do that - Sue Hawkes
15 24 Business Lessons From Henry
David Thoreau
Tips to take your business to

20
Stop Small Leaks From Creating higher levels of success
Bigger Messes - Ken Lizotte
Here’s how to do that - Nate Butki
EDITOR’S NOTE
Do you think there is a problem Do you have the habit of
with “no problem?” According to journaling on vacation? Beginning
Roger Wolkoff, it’s an inherently your journal practice during
negative response and, to certain vacation will help you maximize
people, off-putting. Instead, offer your clarity, identify opportunities
up a polite and courteous, “you’re and weaknesses, and create
welcome.” Whether you agree or momentum so that the habit
disagree with “no problem” and sticks upon returning home to
when it’s appropriate to use it, the office and stress, feels Sue
you are always safe with “you’re Hawkes. Her article, Begin Your
welcome.” Would you want to Journaling Practice On Vacation,
try it? offers three reasons to journal on
your next vacation.
In today’s challenging job market,
no single set of rules can be This is just a sneak peek into
followed to ensure that you will the exciting content we have
be successful or not lose your gathered for you in this issue of
job because of a merger, a layoff, Personal Excellence. We hope you

E veryone wishes to lead a

happy life. What do you need
to lead a happy and satisfied
outsourcing, or automation.
Furthermore, if you do lose your
find the content insightful and
informative, and look forward to
job, Andrew L.Oliver offers some hearing from you!
life? Personal and career growth?
suggestions that can greatly
Good relationships? Well, it is a
increase your odds of finding a Happy Reading!
combination of everything.
new job in less time and with less
financial and personal stress.
Michael Zhuang in his article, Have a say?
Read his article, How To Succeed
The Four Pillars Of Well-Being, Write to the Editor.
At Your Job, for more insights.
talks more about this topic. His
four pillars of well-being helps
you find a source of happiness
that complements your success Debbie Mcgrath Babitha Balakrishnan
Publisher, HR.com Editor, Personal Excellence
in business and expands your
definition of “wealth.”

Editorial Purpose: Our mission is to promote personal and professional development based on
constructive values, sound ethics, and timeless principles.

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 COVER ARTICLE

The Four Pillars Of

Well-Being
Distributing your time and energy

By Michael Zhuang

T his article was adapted from

the book Entrepreneur Wealth
Management Made Easy by
growth, (3) relationships to
loved ones, and (4) giving back
to the community. Underlying
of life. I think my four pillars are
a much better way of thinking
about how to distribute your time
Michael Zhuang. these pillars, of course, is the and energy.
foundation of health.
Over the years, I’ve developed Each pillar carries meaning and
what I call my four pillars of People talk a lot about finding a purpose as a component of the
well-being. They are very simple: “work-life balance,” but I do not whole structure, and each should
(1) personal growth, (2) business like that term because it implies be both a result and a cause of
that work is somehow not a part your happiness.

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 The Four Pillars Of Well-Being

required a great deal of creativity

on my part, as well as initiative,
perseverance, persistence, and
consistency. All these traits
exercised together have resulted
in enormous satisfaction, not to
mention provided abundantly for
my family and me.

Once again, I do not like the term

“work-life balance.” The growth of
my business is not separate from
my life; it is an enhancement to
my life.

Relationships to Loved
Ones
The next pillar of well-being is
formed by the relationships
you have with your core family
members, including your spouse,
children, parents, siblings, and
extended relations. I need not
Personal Growth go on stage, make up English explain how important these
I do not consider personal songs, perform reasonably well relationships are in shaping one’s
growth as a “nice to have” for for an audience, and receive happiness and providing meaning
the entrepreneur. Indeed, I think applause? I am keenly aware that to one’s efforts.
your personal growth is directly my improv and storytelling have
related to your business growth. not just improved my English If I don’t have a good relationship
And of course, as an entrepreneur but directly worked to improve at home, it doesn’t matter how
myself, I know that if your my rapport with clients and my well my business runs. I won’t
business is not growing, you will ability to present my ideas in a be very happy, and my well-being
be unhappy for sure. compelling and comfortable way. will suffer.

Personal growth means that as a That is huge for me. What would Relationships always require
person, you are becoming more be huge for you? mental energy and genuine effort.
mature, acquiring new skills, You will find no shortcuts or ways
expanding your horizons, and Business Growth to delegate this effort. I am a
broadening your abilities. The next pillar is business growth, busy man, but I always stop my
which explains itself. work when my kids want to play
I actively attempt to achieve Horse, that is, riding on my back.
some personal growth every year. Like you, perhaps, I started my We also play improv games. I
For example, I know I grow every own business from scratch. never fail to find time to put them
time I go to San Francisco, take My language skills were still to sleep, telling them bedtime
a musical improv class, and then wanting. Over time, however, I’ve stories. I also set specific times
perform. Who would have thought grown my business enormously. aside for my parents, taking them
that someone from China could That growth and the effort to for doctor visits and shopping
overcome many obstacles

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 The Four Pillars Of Well-Being

trips, even though I dislike both Indeed, this couple has found We may be seeing something of
waiting rooms and supermarkets. meaning on two levels. One, they the same arc in the astoundingly
are elevating many farmers out wealthy and once famously
No one can substitute for me in of poverty. Second, this man and cynical Mark Zuckerberg (see the
these endeavors. No one. his wife are devout Christians, movie The Social Network), who
and they also see their work as seems to be mellowing since his
Giving Back to Community part of their evangelical drive. marriage. His horizons seem to
The final pillar of well-being They live a harder life, but are they be opening up, and he does seem
involves your effort to give back happier? Yes, because despite to be seeing more to the world
to your community, and surely the difficulties, they ultimately than making money or outdoing
this provides the highest order have a higher level of overall his competitors. Along the way, I
of happiness. well-being in Africa. They are hope he finds happiness.
doing something consistent with
Martin Seligman’s books teach their belief as opposed to what You may, at first, find it hard to
that whatever we do to achieve they called “wasting time” in believe that giving back to the
the highest level of well-being, northern Virginia. community is not merely charity
it must be meaningful and or an obligation but a vital part
purposeful; however, at some Another client, who hails from of your own well-being. I can only
point, that purpose must go Iran, told me of the many Iranian encourage you to try it and find
above and beyond ourselves. girls in the countryside who out for yourself.
Business and career goals, don’t get a good education.
and even relationships with In retirement, he and his By incorporating these four
loved ones, ultimately focus wife are going to set up a pillars of well-being into your life,
on ourselves. Giving back to non-profit to help those girls get you’ll find a source of happiness
the community offers a clearly proper schooling. that complements your success
higher purpose without any direct in business and expands your
personal benefit. Without this Bill Gates devoted the first half definition of “wealth.”
highest level of meaning, we miss of his life building Microsoft
a vital piece of our lives. and becoming, for many years,
literally the wealthiest person
For many, the opportunity to give on the planet. In those years, he
back comes during retirement. was obsessed with his business,
and at the zenith of Microsoft,
I know an entrepreneur who people often criticized Gates for
successfully sold his business not giving to charity. During those
and retired very comfortably years, he was actually famous for
his lack of philanthropy. Michael Zhuang is founder and
in his early sixties. Then an
principal of MZ Capital Management,
opportunity arose, and he moved
which he has run for the past
himself and his wife to Africa In the second half of his life, fourteen years. He holds dual
to start a business providing however, Gates has devoted master’s degrees in mathematics and
low-cost seeds to farmers in himself to giving away his quantitative finance from Carnegie
Kenya. Life in northern Virginia money. He has focused on Mellon University. He is also a
eradicating diseases, particularly bestselling author and acclaimed
was much more comfortable
speaker.
than in the countryside of in Africa. And he has said many
Kenya, but they sacrificed those times that this work has a
comforts in favor of something deeper meaning and gives him
more meaningful. even more satisfaction than Would you like to comment?
building Microsoft.

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 FEATURE

The “No Problem”

Problem
What’s the problem with “no problem?”

By Roger Wolkoff

I walk into the hotel, wheeling my luggage and

briefcase behind me. I am taken aback by the
spacious and open modern lobby. I approach the
And there it is. Hanging like a lead balloon. No
problem.

front desk, and Carlos greets me with a smile. We What’s the problem with “no problem?” It’s an
have a friendly exchange – how are you doing, did inherently negative response and, to certain
you have a good flight, how do you like our city – that people, off-putting. It has the potential to stagnate
kind of thing. I ask for a restaurant recommendation the conversation. Instead, offer up a polite and
for dinner, and he tells me about a fascinating off-the- courteous, “you’re welcome.”
beaten-path bistro that has excellent reviews. I thank
him, and he says, “No problem.”

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 The “No Problem” Problem

Here’s the problem with “no problem.” It assumes Bill thinks so. He says there are times when it’s
that I have a problem to begin with. That I come to permissible to use “no problem.” I agree. When there’s
you with something I need to have solved. That you a problem.
are the answer to, well, my problem. Let’s make sure
we’re on the same page. I didn’t come to you with Whether you agree or disagree with “no problem” and
a problem. I don’t have a problem. Until we have a when it’s appropriate to use it, you are always safe
problem, save “no problem” for when we do have a with “you’re welcome.” “You’re welcome” is right in
problem. We have a problem when the toilet in my any situation that requires a response to “thank you.”
hotel bathroom doesn’t work. We have a problem If you’re interested in changing your “no problem”
when a $23 mini-bar charge for a beer and a candy habit, put a rubber band around your wrist. Every time
bar shows up on my checkout bill, and I never you think about saying or say, “no problem,” snap the
partook of said goodies. We have a problem when rubber band.
you accidentally serve my dinner in my lap. When
you resolve these issues, you may say “no problem,” Still not convinced? Use “no problem” for a week.
however a “you’re welcome,” accompanied by a smile The next week, say “thank you” exclusively. Compare
will do nicely. your customer’s and client’s reactions. I’d love to
hear you’re your experiences and observations.
Your customers don’t go through their days with You’re welcome.
service problems they need to have solved. The
social construct we engage in is one of service, not © 2019, Roger Wolkoff.
problem-solving. Service is not a problem.

When I hear “no problem,” my mind goes to the

negative. The word problem, used in a service Roger Wolkoff is a professional
context, sullies the exchange between us. One might speaker, author and owner at All
About Authenticity. Roger is an
go so far as to say that it creates an unnecessary
expert who helps you and your
power exchange. When you say “no problem” that organization visualize change, improve
puts you in a superior position to me, if you will. It’s communications and culture, and
as if you’ve swooped in to save the day by removing develop leadership. He will help you
“a problem” from my life (mind you, a problem that discover how emotional intelligence
doesn’t exist). Congratulations, you have elevated paired with authenticity improves
communication, ups productivity, and
yourself to “hero” status.
positively influences culture.

I visit my favorite coffee shop and order a plain cup

of coffee. “Room for cream?” the young barista asks.
“Yes, thank you,” I reply. “No problem!” No, there is no
Would you like to comment?
problem. All I want is a simple cup of coffee. It’s not
a problem that I want coffee. It’s not a problem that
I want room for cream. When I say, “thank you,” say
“you’re welcome.”

Bill Flanagan of MTV fame, shared his opinion about

“no problem” on CBS Sunday Morning back in 2013.
(You can watch what Bill has to say). He observes
that people born before 1980 use “no problem” to say,
“you’re welcome.” Is this a generational thing?

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4 Essential Traits
of Exceptionally
Successful Entrepreneurs
Leverage your strengths and keep doing
what you’re already good at

By Noah St. John

W e’ve all heard the stories

about successful women
entrepreneurs who started with
For example, when you’re
pursuing your own business
venture, your integrity can help
Then one night in October 1997,
I attended a seminar and had
a life-changing epiphany. That
nothing but an idea. They might you win over valuable allies and single action led to launching
have worked out of their parents’ lifelong loyalty. my company SuccessClinic.
garage or created their enterprise com in my college dorm room,
from nothing but a strong However, if you’re less than and has since enabled me to
work ethic. scrupulous in your business touch hundreds of thousands of
dealings, influential people lives and help my clients make
However, some people point will tend to steer clear of you. hundreds of millions of dollars.
to these examples as if they’re Of course, that should be a
something anyone can do. secondary reason for always Yes, there’s a lot to be said for
behaving ethically, but it is a trusting your gut instincts.
Yet the truth is that there are good reason.
some crucial traits you must have Everyone has intuition; yet many
in order to be an exceptionally As Warren Buffet famously said, women entrepreneurs overlook
successful network marketer. “It takes 20 years to build a their gut instinct and rely on
reputation and five minutes to statistics or other evidence. Pay
Trait #1: Integrity ruin it. If you think about that, heed to what your instincts tell
We’ve all heard the stories about you’ll do things differently.” you and add that information into
entrepreneurs who are cutthroat the decision-making process.
and awful (cough, Steve Jobs, Trait #2: Intuition
cough). And yes, those qualities In 1995, I could have gone to Trait #3: Love of Learning
do make for great drama, if not any Ivy League college, yet To be a successful women
always a success. I decided to attend a small entrepreneur, you’ll need many
liberal arts college in Amherst, different skill sets. That’s why
Yet contrary to that stereotype, a Massachusetts. For a while, I exceptionally successful women
lack of integrity may be the most questioned my decision. entrepreneurs are lifelong
detrimental quality to you as a learners.
women entrepreneur.

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 What Message Do You Send Without Saying A Word?

For example, business is who are also brilliant at what

constantly evolving, which means they do.
you must keep learning in order
for your business to blossom No one does it alone. When you
and evolve. look at most big things that get
done in the world, they’re not
If you don’t love to grow done by one person, so you’re Noah St. John helps entrepreneurs
make money: Since 1997, his
intellectually, if you see your going to need to build a team.
coaching clients have added more
career path as having a finite You’re going to need people that
than $2 billion dollars in sales.
destination, entrepreneurship have complementary skills. No Noah is the only author in history
might not be for you. That’s matter how talented you are, to have works published by Hay
because true success comes there are just going to be things House, HarperCollins, Simon &
from setting goals, reaching them, that you don’t bring to the table. Schuster, Mindvalley, Nightin-
gale-Conant, and the Chicken
and then setting loftier goals.
Soup for the Soul publisher. His
I’ll bet that you already possess 14 books have been published in
Trait #4: Partnership and several of these traits already, or 17 languages. A highly in-demand
Team Building you wouldn’t be reading this keynote speaker, Noah is famous for
Even if you were the best at every right now. inventing AFFORMATIONS® - a new
single area, you couldn’t complete technology of the mind – and helping
people get rid of their head trash so
all of the work it takes to run a Therefore, leverage your
they make more money. Get Noah’s
successful network marketing strengths and keep doing what new book FREE at
business on your own. you’re already good at. Then keep
improving the traits that might
That’s why exceptionally need a little polishing, and use
successful women entrepreneurs them as building blocks for your Would you like to comment?
know that they need to delegate own entrepreneurial success
and partner with other people story!

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 FEATURE

How To Succeed At
Your Job
Long term strategies for surviving the corporate treadmill

By Andrew L. Oliver

I n today’s challenging job market, no single set of

rules can be followed to ensure that you will be
successful or not lose your job because of a merger, a
layoff, outsourcing, or automation. You can, however,
use certain skills to enhance the odds of having
career success and reduce the odds of becoming
marginalized or unemployed. Furthermore, if you do
lose your job, taking the following suggestions can
greatly increase your odds of finding a new job in less
time and with less financial and personal stress.

If I could sum up the secrets to succeeding in your

job in two rules, the first would be to work smart and
the second would be to work hard at working smart.
To me, working smart is about having a plan to reach
your goal and then working hard every day in the
execution of that plan. True winners plan for success.
The hard work is in the planning and the execution of
your plan. This is where most fail, because they fail
to plan. Furthermore, if they do plan, they don’t put
enough effort into the execution of the plan. In this
chapter, you will learn the fundamentals of planning a
successful career and some techniques for executing
and refining your plan along the way.

1. Know the key deliverables of your job that create

Create Your Hundred-Day Plan
the most value.
Congratulations! You have just been offered a job,
2. Develop a clear and consistent communication
and now you are beginning a new journey. A good
plan so that your key stakeholders know what you are
question to ask your new boss is what he or she
doing and the value that you are producing.
would like to see accomplished in the first hundred
3. Build and cultivate strong relationships within your
days. Whatever targets your boss suggests, spend
team, department, and beyond your group.
time developing a plan to accomplish them. Your
4. Continually develop your interpersonal skills and
hundred-day plan should be composed of four parts:
your job skills.

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 How To Succeed At Your Job

Become More Valuable between being a flash in the pan and being a
In business, nothing happens until something is sold. stellar performer. Working hard and becoming a top
If there are no sales, there is no business. Therefore, performer at your company will pay dividends when
you should take any opportunity to sell your times are bad. Managers will try to protect you if
company’s products. Sales is the best way to learn they can because they realize you are an asset to the
about your company, its products, and the customers company.
who purchase your company’s goods and services.
It is no accident that most corporate CEOs come up Here are the Seven Success Points that will help you
through the ranks in sales. thrive and succeed for the long-term in your career:
1. Ensure that assigned goals are realistic and
Although not everyone in a company can be in attainable during frequent one-on-one meetings with
sales, every employee can be a salesperson for the your superior.
company’s products. For example, if you work in 2. Be proactive in suggesting improvement actions
information technology for an insurance company rather than having them laid in your lap with no input
and you have friends who need insurance, you you.
should try to sell them on your company’s goods 3. Let your light shine. Take advantage of the myriad
and services. Put your friends in contact with a of opportunities to be visible, creative, and proactive.
sales representative from your company. The sales 4. Having a mentor keeps you from reinventing the
rep will thank you, and you may even get a referral wheel in your journey to the top. The right type of
commission if the sale is made. You need to know mentor can be of great benefit to you in learning
not only your own job—be it accounting, finance, the inside scoop on how things are done in your
information technology, or human resources—but company.
also your company’s goods and services. You must 5. Be a team player and strive to be the go-to guy that
be willing to explain and sell these products to others look to for help and advice.
anyone, anytime, and anywhere. This type of attitude 6. Know your company’s product and users, and
transforms you from an employee into a partner, and take every opportunity to expose users to company
partners make the difference in a company.  products. Sell your company.
7. Increase your worth to the company by enhancing
Consistently Exceed Expectations your knowledge of the company, how it functions,
The importance of having an evaluation in the and how it makes money.
top 20 percent of your company’s performance-
management system cannot be overestimated.
High-performance scores not only ensure that your
Andrew Lee Oliver is a business
raises will be above average (in most cases) but also
architect and helps businesses become
put you line for promotions when opportunities arise. more profitable through the use of
Most importantly, performance scores give you some automation, mergers and acquisitions
degree of immunity in workforce-reduction situations. (M&A), and the outsourcing of work
I emphasize the word many because I have seen both domestically and abroad. He is
a number of cases in which entire divisions were the author of When Corporate Sh*t
Happens.
released, entire locations closed down, and all
workers let go. Clearly, even if you rank first in your
division, you could still get the You must consistently
exceed expectations, which means you must to do so Would you like to comment?
for several years in a row. This is difficult to do. 

Working to get to the top and then staying there is

arduous, no matter what your field. It is the difference

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Ruling The Routine
Determine what really matters and make
it a routine part of your life

By Jim Stovall

A mong my other roles,

I consider myself a
motivational speaker, author,
your personal or professional life,
motivation may get you started,
but routine and discipline will get
a routine, and you won’t even
have to think about it.  In fact,
once it becomes a routine, if you
and columnist.  Motivation is a you to the finish line.  have to miss a day due to illness,
powerful tool that can elevate injury, or a scheduling conflict,
our performance to higher All of us want to win the prize, you will actually feel strange or
levels.  Motivation allows us to earn the bonus, or achieve our out-of-sorts because you’re out of
see ourselves in better ways goals.  We are motivated toward your normal routine.
and make positive long-term the end result, not the steps we
commitments; however, know that it will take to get there.  To succeed, we must be
motivation without discipline and When you see a great entertainer, motivated to generate discipline,
routine is very hollow.  Motivation athlete, or anyone who performs and we must have the discipline
is much like fuel in that if it at a high level, they exhibit to form a routine.
is put to a positive use, it can passion and excellence.  There
move us toward our goals, but if is no doubt they are motivated, As you go through your day today,
motivation is not acted upon, it but the skill you are witnessing determine what really matters and
evaporates quickly.  comes from many thousands of make it a routine part of your life.
hours of disciplined routine. 
If I were to write a book or column Today’s the day!
or even give a speech about the Motivation primes the pump. 
importance of brushing your Discipline and routine keep
teeth, the logic and motivation it flowing. 
would encourage you to brush
your teeth, but the reason you and If you have not jogged in
I and everybody we know bushed many years, and you decide to
their teeth today is that they have begin a new workout regimen
applied discipline in their lives commencing every morning at
toward brushing their teeth, and 6:00 a.m., the first few days or Jim Stovall is the president of
they have created a routine.  Narrative Television Network as well
even weeks it will take a lot of
as a published author of many books
motivation to get you out of bed
including The Ultimate Gift. He is
There was a time our parents and get you moving.  Then after also a columnist and motivational
had to motivate or encourage this initial phase, discipline will speaker.
us to brush our teeth, but it kick in, and you will continue to
becomes a lifelong reality when perform because you’re keeping
the motivation becomes a routine.  your commitment.  If you persist
Whether it’s exercising, studying, long enough, eventually jogging Would you like to comment?
or having better relationships in and daily exercise will become

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 FEATURE

Begin Your Journaling

Practice On Vacation
3 reasons to do that

By Sue Hawkes

I f you’re a leader in today’s world, chances are you’re

aware of the benefits of journaling. You know it’s
a key practice for many of the most successful
business - it will allow you to get all your new ideas
and creativity out on paper so that you can then
relax. Often leaders don’t fully relax until it’s almost
entrepreneurs and business leaders, and you know the end of the trip, and then it’s time to ramp back up
it’s something you should do. Getting started, again! Unplug more quickly by using your journal to
however, can sometimes feel like a daunting task help you transition your brain both to vacation mode
that just adds to your to-do list. That’s why the best and back to work-mode as your time off comes to
time to begin your journaling practice is on vacation, an end.
where you have more mental space and unscheduled
time than usual. Beginning your journal practice Take Advantage of the Clarity You Have
during vacation will help you maximize your clarity, Many of us experience our best clarity when we’re
identify opportunities and weaknesses, and create away from work and our brains can have a break.
momentum so that the habit sticks upon returning You’ll have creative ideas, get a bigger-picture view
home to the office and stress. Read below for three of your business and identify opportunities you didn’t
reasons to journal on your next vacation. see when your head was focused on the day-to-day.
Take advantage of this clarity and write it all down.
It Will Help You Unplug Faster Taking just 10-15 minutes to get the ideas out of your
For busy leaders who are used to constantly working, head will relieve you of the task of remembering them
turning work “off” and unplugging can be difficult. once you get back to the office (which is unlikely),
Many business owners don’t feel the need to take a and also help you capture everything on paper so you
vacation because they love what they do; they are don’t need to think about it the rest of the trip. Take
fuelled by their work and have nothing to escape advice from the best, Sir Richard Branson, founder
from. Julie Cole, founder of Mabel’s Labels, echoes of the Virgin Group. He shares, “I make sure that I
this, saying, “It is definitely difficult for entrepreneurs disconnect by leaving my smartphone at home or
to ‘check out’ for holidays, and mostly it’s because in the hotel room for as long as possible — days,
we don’t want to.” Taking a break, however, is crucial if I can — and bringing a notepad and pen with me
to maintaining effectiveness and leading well. instead. Freed from the daily stresses of my working
Journaling can help make the transition from work life, I find that I am more likely to have new insights
to vacation happen more quickly. Taking the time into old problems and other flashes of inspiration.
to get all of your to-dos, ideas and plans out on When this happens, it’s important that I jot everything
paper will help your mind relax so you can truly be down on a piece of paper.” Writing down the thoughts
present during your time off. Journaling will create that come up during your mental clarity will help you
mental space while also giving you the bridge to your maximize your ideas upon returning to the office.

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 Begin Your Journaling Practice On Vacation

at the beginning, so get your first writings out of the

way while you’re unencumbered with the demands of
your usual life.

Vacation is a natural break between work and life.

It’s like a comma in between the two; a pause and
a way to see what’s ahead of you differently. Time
away rejuvenates you and helps you come back to
work with clarity and a new way of seeing things.
Take advantage of this time away by beginning
your journal practice during vacation. You’ll unplug
faster, find it easier to start, and keep record of the
insights and clarity you have. Continuing your journal
practice upon your return will make you even more
effective and mitigate stress as you enter back to the
demands of daily life. So, book your vacation now;
the benefits are waiting!

More than just a bestselling author, Sue

Hawkes is a keynote speaker,
Certified EOS Implementer, Certified
Business Coach, WPO Chapter Chair,
award-winning and globally recognized
seminar leader, and an entrepreneur.
Start When It’s Easy She is the CEO and Founder of YESS! –
Any habit takes time to build and doing so when Your Extraordinary Success Strategies,
you have more time than usual will increase your and brings over 25 years of experience
to her clients and has designed and
chances of staying consistent. There’s no better
delivered dynamic, transformational
time to begin your journaling habit than when you’re programs for thousands of people.
on vacation; write while gazing at the beach or Hawkes has received numerous awards
ocean, or perhaps journal at the top of a mountain including the Dream Keeper award
peak after you’ve hiked. Journaling is also easier on recognized by the Governor’s Council
vacation because you’re naturally more reflective. for her leadership program, the Regional
U.S. Small Business Administration
Whether you’re writing about the personal clarity
Women in Business Champion of the
you’ve found or simply marvelling at the beauty and Year award, the Exemplary Woman of
peace around you, there will be no shortage of things the Community award, Women Venture’s
to write about. Habits are also easier to start when Unsung Hero award, Women Who Lead
you’re removed from your usual cues and triggers. from Minnesota Business Magazine, and
“Changing a habit on a vacation is one of the proven NAWBO Minnesota’s Achieve! Vision
Award, in addition to being named a
most-successful ways to do it,” shares New York
2018 Enterprising Woman of the Year.
Times business writer Charles Duhigg. “You’re in an
environment that’s totally different than the one you
have at home, so you have this ability to form a new
pattern and hopefully be able to carry it over into your Would you like to comment?
life.” Having a few days or weeks of journaling under
your belt will also help you continue the practice once
you return to work. Things are always most difficult

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If We Fail To Learn,
We Fail To Grow
With learning comes self-fulfillment

By John Tschohl

“ If you are not willing to

learn no one can help
you. If you are determined
money since 1979, learning
about everything related to
customer service. The result has
inevitable leap to move ahead
with confidence.

to learn no one can stop you.” led me to position myself as the Mark Cuban is the epitome of
~ Zig Ziglar leading service strategist and this principle. In his early 20s,
expert in the world. I have been he bought a $99 computer and
I believe that learning is a given endless opportunities to taught himself how to program
fundamental activity in a learn and I realize that the more by reading every manual he could
successful and purposeful life. difficult the situation, the more find. The result? A thorough
I have spent much time and likely I am to learn and take that understanding of the technology

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 If We Fail To Learn, We Fail To Grow

he was selling and the insight to I take great pride in learning look at it differently than the ones
make it better. from some really great people in that choose to give up. Starbucks
my life. First is my mother. She has experienced its share of
Mark Cuban has the kind of passed in 2003 at the age of 102. failures and setbacks. When the
wealth that every startup and She gave me the self-confidence economic downturn caused the
entrepreneur dreams of. He’s also and self-worth to reach my goals. coffee house industry to implode,
earned every cent of it himself. Starbucks was ill-equipped to
Listed on Wikipedia as an Other influencing people I have survive in a world where caffeine
American businessman, investor, been blessed to share time with aficionados could no longer
film producer, author, television are the late Paul Meyer, leader of afford to drop $5 on a cup of
personality, and philanthropist, the Success Motivation Institute. java. Despite the odds, the brand
the self-made mogul and star He taught me how to set goals, managed to refine its business
of Shark Tank founded his use visualization, affirmation model and adapt to changing
first company at age 25 and is and make money. He also gives economic circumstances.
currently estimated to be worth credit to his mother. He states
in the region of $3+ billion. Driven “My mother planted the belief in In a sense, every day you either
and determined, he knows what me that the riches of all creation grow or die mentally. Learn about
he wants and has the self-belief belonged to me if I wanted them your company, learn about your
and ambition to make it happen. and claimed them.” products, and learn about your
customers.
Jeff Bezos and Steve Jobs were Vernon Hill, is an American
raised by adoptive parents and businessman, the founder and
Nelson Mandela changed the chairman of Metro Bank, a UK
world from a jail cell. retail bank with 66 stores, and
assets $28.6b. He taught me
Live as if you were to die to never give up and to do what
tomorrow. Learn as if you were to others wouldn’t even think of
live forever. ~ Mahatma Gandhi doing. And, he’s a good friend.

John Tschohl is a professional

Invest in your success. In my Also, Minnesota congressman, speaker, trainer, and consultant. He is
book, Moving Up, I constantly the late Bill Frenzel was on the President and founder of Service
remind readers that it’s about the House Ways and Means Quality Institute (the global leader in
your life, it’s about succeeding in Committee. His gifts to me were customer service) with operations
whatever you choose to do. It can priceless. He showed me the in over 40 countries. John is a
self-made millionaire traveling and
be anything you can dream of. benefits of being a good listener
speaking more than 50 times each
It’s about taking chances, being and he was humble. And was one year. He is considered to be one of
proactive and ready. Great things of the most influential members the foremost authorities on service
are not going to happen for you of congress. strategy, success, empowerment
unless you believe it, see it in your and customer service in the world.
mind and focus on that goal. Learn from your mistakes. The John’s monthly strategic newsletter
is available online at no charge.
process of learning from our
“Unless you try to do mistakes is truly invaluable, and
something beyond what is something we need to run
you have already mastered, toward, not run away from. Would you like to comment?
you will never grow.
~ Ralph Waldo Emerson Every successful company has
ups and downs but the good ones

Personal Excellence presented by HR.com JUNE 2019 19 Submit Your Articles

 FEATURE

Stop Small Leaks From

Creating Bigger Messes
Here’s how to do that

By Nate Butki

A s someone who has rehabbed a number of old

houses, I felt completely in control when a toilet
in an older bathroom broke. Sure, it had been a while,
What Went Wrong
What’s the take away? The ways that I screwed up
during this “simple” toilet issue are all really obvious
and maybe my DIY home improvement game was when you step back and look.
a little rusty, but I knew I was more than capable
of handling the repair. I could have called my best Misstep #1: Not Looking at the Whole
friend since kindergarten who runs the local, amazing I changed the entire infrastructure of the toilet and
plumbing company—but I didn’t want to bother at first glance, all seemed great. I bragged to my
him with such a simple problem. I already knew the wife that it all worked, didn’t cost much, and was
valve in the tank was shot. It’s an easy fix. I got the done fast! But I made a crucial error: I didn’t check
necessary parts, took out the components from the surrounding pieces and connections. I focused
inside the tank and put in the new pieces. Bam. Done! on the part that needed direct attention and gave
it direct attention. When I was finished—or better
I even took a minute to check my work. No leaks! The yet, when I started—I should have looked closely at
toilet was working as it should, and I celebrated my the related pieces and included them in the project.
success with a beer. I was so confident and proud But nope, I didn’t actively check or inspect anything
that I didn’t give that toilet another thought. I left for beyond the direct problem at hand.
a weeklong business trip the next morning.
Misstep #2: Not Leveraging an
I came home to a kid who said, “Hey Dad, how Experienced Expert
‘bout those plumbing skills? Have you looked in I felt so confident and capable—even though my
the bathroom?” expertise is in the business world, not the plumbing
world—I didn’t ask for help or a second opinion.
Of course, I went immediately to the bathroom to Despite the fact that I’m fortunate enough to have
check out the issue. The pieces in the tank I had access to a true expert (my best friend), I didn’t even
replaced were in perfect shape. However, the pieces consider taking five minutes to call him for advice or
that were connected to the new valve had become insights on common mistakes.
stressed when I made the repair. One fitting had
come ever so slightly loose, which caused a slow drip Misstep #3: No Follow-Up
to form. The water dripped. And dripped. And dripped. After I completed the fix, I moved on and headed out
This 24-hour drip over the past five days was enough the next day. If I had circled back to check on things
to saturate the floor—buckling the wood, ruining the the next morning before I left, I would have noticed
baseboard trim, and soaking the drywall in the area. a small drip and come up with a solution—all while
it was still just a small drip and before it completely
destroyed the floor.

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 Stop Small Leaks From Creating Bigger Messes

What Might Organizational Change results in paying the price in rework, sub-optimized
and DIY Home Improvement Have in change, or outright failure. No one wants to deal with
Common? those outcomes.
Because I made these errors, my $42, 60-minute
repair now requires nearly two, full days of work and P.S. If you’re looking for a silver lining, I have one! I’m
will cost exponentially more. This experience made using this mistake as an opportunity to go big. Since
me think about all the times I may have made similar we have to rip up floors and break into walls, we’ve
mistakes at work while either leading change or decided we might as well rehab the bathroom—
participating in change. Even faster than I screwed up replacing the wall, vanity, floor trim, and paint. It’s
the bathroom, I came up with a list of how this could going way over my initial $42 repair but should
have gone right instead of wrong—it’s simple and be pretty sweet when it’s done. I’ve learned a few
strikingly relevant to leading organizational change. lessons, and you can bet the new bathroom won’t
suffer the same demise as its predecessor. And I’m
Think holistically. Pay attention to the most visible anticipating that my next post will be about
aspects of the change, but then also look closely scope creep.
at the impact on others around the change. Assess
what can go right and wrong for all areas and create
an end-to-end plan.
Nate Butki is the Managing Director at
Root Inc. He is an experienced HR leader
Ask for input. Involve experts and others with with expertise in strategy execution,
experience who will surely have insights and workplace culture transformation and
watch-outs to share. organizational performance. Nate
champions our learning, media and
Inspect and check-in before moving on. Just because technology teams at Root.

you’re ready to move on doesn’t mean the change

has taken root. It only takes a minute to check and
reinforce the change.
Would you like to comment?

Don’t Let Your Change Project Get a Leak

Whether fixing a broken tank valve or developing a
change initiative at work, moving too quickly often

Personal Excellence presented by HR.com JUNE 2019 21 Submit Your Articles

Life Is Not A
Dress Rehearsal
Each day is the first and last act of the
personal performance of our lives

By Tim Connor

E ach of us is born, spend

all our days searching for
peace, success, love, happiness,
on the world while others have a
negative one.
to serve if we were blessed
enough to see another sunrise.

freedom, pleasure and then we Why the difference? I can’t Life is not a dress rehearsal for
die. Some people leave a positive answer that question in something later or better. Each
legacy behind while others leave 200 words. day is the first and last act of
a destructive one. Some people the personal performance of our
contribute to the lives of their What I can say is, that each of us lives. Some people seem to live
fellow man while others only has the gift of a new day, a new with the illusion that life will be
take from society. And some chance and a new responsibility better when they are older, wiser,
people have a positive impact

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 Life Is Not A Dress Rehearsal

So keep in mind - everyone

who excels in any area of life,
including professional actors,
athletes, teachers, parents and
administrative folks etc. practice,
study, learn and keep getting
better and growing with purpose
every day. They read, they attend
programs, they listen and they
gain new skills and let go of ones
that are no longer relevant or
useful. So, I’ll leave you with a
simple question - what is your life
routine or daily or weekly process
for getting better every day? What
was the last book you read?  The
last CD you listened to? The last
seminar you attended?  None of
these - then don’t be surprised
that if at the end of your journey -
it was filled with disappointment,
frustration or regret.

richer, more famous, happier, way, but there are no guarantees

busier, better looking, retired, or a they will work or we will be able to
million other reasons. Not so. Life enjoy or benefit from them.
is either good or not good, now
regardless of your circumstances. So bask in the sunshine or the
Yes, you may be richer later, but shade, whichever you prefer, now,
who is to say you will need or be happy now, have fun now, love
even want the wealth later? Yes, now, work now, spend money
Tim Connor is a global speaker,
you may be wiser later in life now, save for a rainy day now, and
trainer and bestselling author
but who is to say you were not feel gratitude for the life you have, (over 80 books).During his career.
wise now? Yes, you may be more now it’s all that is guaranteed! Tim has helped millions of people
famous later but what does real and hundreds of organizations
fame mean? It doesn’t really get better (and around the world improve their
this depends on how each of us sales, management and leadership
effectiveness, employee performance
So many people chase the chooses to define better) later,
and life success.
illusions of life with a rigorous just different. If you are not happy
zeal hoping that somehow life will where you are now - it’s unlikely
be better “when or if”. Sorry folks. you will be even happier where
Life is now. This is not a dress you aren’t - yet or will be. Life is Would you like to comment?
rehearsal for your next life. not about tomorrow or yesterday.
It is about now. So don’t worry if
Yes, we can change, learn, grow you forget your lines, misplace
and improve to help make what’s your costume - today is not the
next in our life better in some dress rehearsal it’s - SHOWTIME! 

Personal Excellence presented by HR.com JUNE 2019 23 Submit Your Articles

Business Lessons From
Henry David Thoreau
Tips to take your business to higher levels of success

By Ken Lizotte

M any of life’s major arenas and how we approach

or practice them, such as environmentalism,
writing, travel, war and peace, politics and rebellion,
scientists and other naturalists gather every year to
survey the effects of climate change on plant life.
And Thoreau’s 1849 essay on civil disobedience has
philosophy and introspection, are steeped within the influenced millions over the course of more than a
life and legend of Henry David Thoreau. century and a half since he first penned it, including
the likes of Gandhi, Martin Luther King, Frank Serpico,
Thoreau’s studies of nature for example, conducted Emma Goldman and the anti-war protesters of
without the slightest aid of today’s body of science the 1960s.
or available technology, continue to serve as the
underpinning for such events as the annual spring But despite all this notoriety in so many significant
nature census at Walden Pond where environmental life categories, one segment of Thoreau’s

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 Business Lessons From Henry David Thoreau

contributions that has been little explored is his assume that such an academic focus afforded him
impact on business. As an uber-independent little or nor preparation for a career in the family
personality who spent so much of his adult live business. But just the opposite proved true.
indulging in his curiosity and passions to the
exclusion of a trade or career, Thoreau’s business Pencil manufacturing in the US at the time was
contributions have been passed over by historians extremely competitive, with many pencil “products”
and wide-eyed Thoreauvians alike, to the point of lacking the reliably fine-point consistency we are
provoking chuckles today at the mere suggestion. accustomed to today. So inspired to uncover a
Many scoffs at even the notion of the b-word solution to this, Henry took himself back to Harvard
belonging in the same sentence with Henry’s name. for a week to engage in an MBA-like “independent
study” project, specifically aimed at how to fashion a
But there is indeed a case to be made in terms of “recipe” for pencil lead that would transform Thoreau
business milestones achieved by Henry Thoreau pencils into an efficient product that everyone could
in his lifetime. As a result, a number of lessons his use and love.
insights offer us are worth paying attention to as we
strive to attain our own business goals. Here are four Drawing on his Harvard-acquired study and research
worth contemplating: skills, he soon located a solution that in fact had
already been put into practice in Europe. It was
1. When founding a business or embarking on a well-known that pencil factories had found a way to
profession, envision what you want, believe in it, regularly churn out high-quality pencils composed of
then go after it. In our modern era, companies are a precise formula of graphite and clay that facilitated
continually told to formulate a “vision” or mission writing and drawing characterized by predictable
statement in order to know where you’re going. neatness and legibility. The discovery elevated
But too often the path to such a vision/mission Thoreau pencils to the top of its industry. Over time,
is traveled in a backwards direction by trying too American pencil-makers as a whole were able to join
hard to be practical, reasonable or careful. In a those in Europe in transforming this utensil into an
dog-eat-dog world, hard-nosed pragmatism is the instrument of communication that solidly left the
only sensible approach, they insist. inkwell and quill far behind.

Yet leading thinkers disagree, particularly those who 3. Measure what you can by keeping records. Another
have upset previously long-assumed apple carts widespread misconception of Henry David Thoreau
to create such astonishing breakthrough business is that his naturalism bent was so anathema to
models as Amazon, Starbucks, Apple, Google and materialism that the mere mention of numbers and
Uber. They adhere to Jim Collins’ landmark advice bookkeeping would send him sauntering quickly back
to set “big hairy, audacious goals” as well as to into the woods. Yet when visitors to Walden Pond
Thoreau’s own dictum “If you have built castles in pass by a replica of the one-room cabin he had built
the air, your work need not be lost; that is where there in the mid-19th Century, they also encounter a
they should be,” adding, “now put the foundations plaque commemorating the painstaking accounting
under them. he made of each and every cost involved in his little
building project. To whit:
2. When confronted with a problem, research your
way to a solution. Henry Thoreau acclimated to ●● Board’s: $8.03 1/2, mostly shanty boards
business at an early age, growing up amid his father’s ●● Refuse shingles for roof and sides: $4.00
pencil factory. Studying at Harvard however he had ●● Laths: $1.25
chiefly immersed himself in the classical literature ●● Two second-hand windows with glass: $2.43
as well as Greek, Latin, Italian and other languages. ●● One thousand old brick: $4.00
So upon returning home after graduation, one might ●● Two casts of lime: $2.40. That was high.

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 Business Lessons From Henry David Thoreau

school was based in such humanistic principles as

building character, encouraging innovative thinking,
and instilling a love for life-long learning.

Though the Thoreau School thrived for many years, it

ran out of steam ultimately and closed down. Some
have attributed its death knell to its unorthodox
approach but if this was the case, the founders
apparently had no regrets. To force themselves
to upend their values for the sake only of profit
and solvency would have undoubtedly left them
unfulfilled. Yet over one hundred fifty years later,
their notions for running their business are now the
accepted norm. We thus owe a debt of gratitude to
Henry and John Thoreau for doing it their way or not
at all.

The world of business can therefore be

justifiably added to the long menu of so many
life endeavors influenced by the ideas of Henry
David Thoreau. By recognizing this reality, we
can place his independently arrived-at concepts
under a microscope and benefit here too from this
iconoclast’s perspective. Doing so will surely enable
many of us in business to guide our own business
lives to ever higher levels of success in terms of
●● Hair: $0.31. More than I needed prosperity and fulfillment.
●● Mantle-tree iron: $0.15
●● Nails: $3.90
●● Hinges and screws: $0.14
●● Latch: $0.10 Ken Lizotte CMC is President of the
Board of Trustees at Thoreau Farm, the
●● Chalk: $0.01
birthplace of Henry David Thoreau, as
●● Transportation: $1.40. I carried a good part on well as Chief imaginative Officer (CIO)
my back. and founder of emerson consulting
●● In all: $28.12 ½ group inc., which transforms business
experts into published thought leaders.
Thoreau ends with this notation: These are all the
materials excepting the timber, stones and sand,
which I claimed by squatter’s right.
Would you like to comment?
4. When running a business do it your way --- even at
the cost of failure! A “Thoreau School” in Thoreau’s
hometown of Concord, Massachusetts, founded and
managed by Henry and his brother John, defied many
of standard education principles of that time. Rote
memorization, for example, was out as was corporal
punishment. Instead, the vision of the brothers’

Personal Excellence presented by HR.com JUNE 2019 26 Submit Your Articles

 Publications

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- David Cunningham - Rob Salafia
- Jeremy Eskenazi - Jim O'Malley - Steven Starks

January 2019 • Vol.07 • No.01 JANUARY 2019 • Vol.06 • No.01 JANUARY 2019 • Vol.7 • No.01 JANUARY 2019 • Vol.06 • No.01

Employee Engagement

ToP FIve
PReDIcTIoNs FoR
WORKFORCE THe FuTuRe oF
5 Life insurance PREDICTIONS FOR WoRK IN 2019 AND
WhAT KnOWLEdGE
Game chanGers 2019 - THE YEAR BeyoND
WORKERS nEEd TO
To BenefiT OF EMPLOYEE KnOW FOR 2019
From AI to augmented reality,
consumers in 2019 EXPERIENCE here’s what workers should The impact of digital
prepare for transformation
How to secure better deals Top 5 trends - Ross Sedgewick
- Chris O’Neal
- Brian Greenberg
- Alex Shubat

17 23 30 37 11
EUREKA! How To Master
19
5 Ways To Improve
26
29 Data-Driven Ways You
33
Employees Would Give
14
Revolutionizing HR
17
What Knowledge
23
Three HR Resolutions
32
Ask The Industry: HR
11
Workforce Predictions For
17
Gig Economy Temporary
23
Leveraging AI-Powered
28
Can An Employee’s Change
can an ineligible employee serve This, not That… recreational cannabis 12 Quick health Tips With Automated Digital Workers Need To Know For 2019 Predictions For 2019 2019 - The Year Of Employee Staffing With Smartphone Technologies For In Schedule Lead To
Internal Communication Employee Engagement Can Improve Employee Up A Quarter Of Their
Get fmLa Leave? - Tracy Stuckrath use in The Workplace for employees Lifetime Income Assistants In 2019 - Lee-Martin Seymour - Meisha Bochicchio Experience Applications Workforce Modernization Retaliation Claim?
Once And For All In 2019 Morale Right Now
- Janette Levey Frisch - Paula Allen - Teri Dreher For This 1 Thing - Chris O’Neal - Raj Narayanaswamy - Janette Levey Frisch
- Stephanie Benfield - Rob Wilson - Meredith Wood - Lori Muszynski - Alex Shubat - Kevin D. Zwetsch
- Scott Mautz

JAN 2019 • Vol.6 • No.01 FEBRUARY 2019 • Vol.6 • No.02 JANUARY 2019 • Vol.07 • No.01 MAY 2019 • Vol.1 • No.01

LAUNCH
EDITION

CELEBRATING
VALENTINE’S DAY
AT WORK IN THE
ERA OF #METOO A CRITICAL ROLE
Here’s how to maximize FOR HR IN THE
positive feelings and
minimize legal risk
IF YOU DO HR ADMIN MIDDLE EAST,
6 NEW YEAR - Todd Wulffson ON PAPER, THEN YOU AFRICA AND
RESOLUTIONS FOR ARE A LIABILITY SOUTH EAST ASIA
L&D PROFESSIONALS HR and lawsuits – a love-hate Is HR ready?
relationship since 1930
Setting a competitive edge to their - John R Childress

training offering - Sat Sindhar

- Amit Gautam

11 17
Gamify eLearning
23 30 13
Are Transgender
20 26 31 11 17 25 31 11 18 25 35
Using Neuroscience To 4 Ways Computer-Based Improving How To Ensure Compliance What The New Wave Of Impact Of Recreational Workforce Predictions Employers Must Protect Revolutionizing HR Why Small Businesses HR Priorities In The Middle What Will Career 3.0 And 5 Reasons The Middle East Dealing With
Experience Through Employees Entitled
Increase The Effectiveness Training Benefits Your Underperforming With Temporary Staffing Sexual Harassment Laws Cannabis Usage In The For 2019 - The Year Of Employees’ Identities, With Automated Digital Need HR Jobs 3.0 Be Like? & Asia Pacific Need LMS Organizational Politics?
Popular Themes and To Reasonable Accommodations East And Asia Pacific
Of L&D Company Employees - Kevin D. Zwetsch Mean To HR Workplace Personal Data Assistants
Fantasies Under ADA? Employee Experience - Dennis O’Keefe - Angela White - Abhijit Bhaduri - Amit Gautam - Aparna Sharma
- Alistair Schofield - Andrew Hughes - Brian Anderson - Tammy Tyler - Paula Allen
- Anubha Goal - Lindsey Conrad Kennedy - Alex Shubat - Ammon Curtis - Lori Muszynski

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 Personal Excellence
June 2019

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