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    IT Support Resume Template PDF

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    feezy11

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    IT Support Resume Template PDF

    Uploaded by

    feezy11
    49 views2 pages

    Original Title

    IT_support_resume_template.pdf

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    49 views2 pages

    IT Support Resume Template PDF

    Uploaded by

    feezy11

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    GARETH CROOKS IT SUPPORT RESUME

    Key skills
    KNOWLEDGE OF

    Career Summary  IT maintenance  Logging faults


    An enthusiastic and knowledgeable young person who is able to  Hardware faults  Replacing parts
    provide front line support as part of any IT Service Operation.  Network support  IT infrastructure
    Gareth is a logical thinker who is handle 1st/2nd line support calls,  Safety legislation  Troubleshooting
    analyse and investigate problems, implement fixes, escalate
    support calls to 2nd/3rd Level and work closely with the service KEY COMPETENCIES
    desk team. He is flexible, resourceful and willing to take full
    ownership of user problems until they are fully resolved. He is  Identifying and remedying performance
    hungry to learn IT from the ground up, and is currently looking for bottlenecks in complex systems.
     Repairing IT equipment and replacing parts.
    a suitable position with an forward thinking company.
     Prioritising in a fast moving environment.
     Ability to grasp technical concepts quickly and
    easily.
    Academic Qualifications  Giving sound advice on technical matters.
     Accurately following diagrams and written
    Coventry North College 2011 - 2012
    instructions to repair a fault or set up a system.
    Diploma in IT Systems Pass
     Clean driving license and access to own transport.
    Birmingham South High School  Strong system and IT experience.
    Maths 2008 - 2011  Flexible to overtime requests.
    English Pass  Maintaining records of software licenses.
    Geography Pass
    Physics Pass PERSONAL SKILLS
    Business Studies Pass
    Physical Education Pass  Proactively working as a member of a team.
     Active questioning & listening skills.
     Maintaining individual performance targets.
     Ability to work under pressure.
    IT Support skills acquired whilst studying  Excellent problem resolution skills.
     Good communicator at all levels.
     Providing first level technical support to customers.
     Work well as a member of a team & in isolation.
     Ability to convey technical solutions in a clear and concise
     Open to different ideas, working practices and
    manner.
    cultures.
     Installing and configuring computer hardware systems and IT
    software.
     Undertaking analysis, diagnosis and resolution of client REFERENCES
    problems via phone, e-mail & face to face contact.
    Richard Jones Hilary Matthews
     Quickly responding to customer enquiries and concerns.
    Headmaster Project Coordinator
     Escalating unresolved problems to other support staff.
    Dayjob College Dayjob Charity
     Taking ownership of problems and tracking them to a 120 Vyse Street 120 Vyse Street
    successful conclusion. Birmingham Birmingham
     Raising & maintaining incident tickets and problem records. B18 6NF B18 6NF
     Continuously reviewing performance against Service Level [email protected] [email protected]
    Agreements. 0044 121 638 0026 0044 121 638 0026
     Analysing call logs to spot trends and underlying issues.
     Producing documentation and reports to a high standard.
    CONTACT DETAILS
     Testing and evaluating new technology.
    Gareth Crooks
     Setting up new users' accounts and profiles and dealing with
    password issues. Dayjob Ltd, 120 Vyse Stree Birmingham B18 6NF
     Monitoring IT network to ensure availability to all users. T: 0044 121 638 0026 - E: [email protected]
    Copyright information - Please read

    © This entry level IT support resume template is the copyright of Dayjob Ltd 2012. Jobseekers may download and use
    this example for their own personal use to help them create their own unique student resume. You are most welcome
    to link to any page on our site www.dayjob.com. However this sample must not be distributed or made available on
    other websites without our prior permission. For any questions relating to the use of this resume template please
    email: [email protected].

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