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Field Service Management PDF

This document discusses field service management solutions provided by Quest Informatics. It outlines common pain points for industries like assigning the right resources, prioritizing calls, tracking progress updates, and monitoring SLAs. Quest's field service management (FSM) solution helps companies address these issues by appropriately scheduling tasks, monitoring progress, managing parts inventory, and improving communication. It integrates field service processes to enhance customer satisfaction through faster resolution times. The FSM solution allows centralized control across locations while syncing field and office operations.

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Valan In-My Veins
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305 views2 pages

Field Service Management PDF

This document discusses field service management solutions provided by Quest Informatics. It outlines common pain points for industries like assigning the right resources, prioritizing calls, tracking progress updates, and monitoring SLAs. Quest's field service management (FSM) solution helps companies address these issues by appropriately scheduling tasks, monitoring progress, managing parts inventory, and improving communication. It integrates field service processes to enhance customer satisfaction through faster resolution times. The FSM solution allows centralized control across locations while syncing field and office operations.

Uploaded by

Valan In-My Veins
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Industries

we cater to . . . Field Service Management

Professional. Reliable. Experienced.


Quest Informatics Private Limited
#960, II Main, IV Block,Rajajinagar, Bangalore - 560010, Karnataka, India.
Email : [email protected]
Telephone : +91 - 80 -65791453/ 23206669/ 65961735
TeleFax : +91 - 80-2320 6670

www.questinformatics.com Professional. Reliable. Experienced.


World class aftermarket products and services

Industry pain areas Benefits


• Assigning right resources with right tools at right time. • Boosts company pro itability.
Swift
• Prioritization of calls based on SLA and other considerations. response to • Right resource at right time for right job.
• Progress updates from on field technicians. customer calls • Reduction of operational & travel cost.
• Updates to customers on job schedule, status and service • Effective utilization of resources.
feedback. • Mobile coordination & user friendly.
• Monitoring SLA, Response time, Resolution time, Machine uptime and Regular SMS
• Complementary customer portal.
Break down time. and Email • Customer service and response.
• Monitoring and tracking machine service history and re-work. updates • Improved tracking and visibility.
• Information of service engineers’ efficiency on operation level. • Business rules lexibility.
• Tracking travel expenses and parts availability. • Centralized control of all locations.
• Generating customized reports on ad hoc basis. Improves
Resolution
time

What FSM does?


Other offerings
FSM not only allows companies to appropriately schedule based on task &
resource availability, it also helps them to monitor progress and manage Other products available: Services
parts inventory effectively. It helps companies to integrate field service • Support Desk System • Engineering Services
process, improve communication across all levels of organization and • Remanufacturing Management System
streamline work process ensuring faster resolution time to enhance • After Market ERP
customer satisfaction and loyalty. FSM enables companies to sync field and • Float Management System
office operations. • Rental and Re-marketing System
• Warranty Management System
• CSA (Customer Service Agreement)
• CRM (Customer Relationship Management)
• Vendor Management

www.questinformatics.com

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