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Help Desk - Brochure

Quest Informatics provides a support desk system to help companies manage customer support across multiple locations. The support desk system acts as a single point of contact for users and enables companies to track customer service levels, resolve issues, and generate reports. It helps companies streamline their service offering and improve customer satisfaction by facilitating communication across support teams. Quest Informatics is based in Bangalore, India and also offers other aftermarket products and services for industries.

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Valan In-My Veins
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160 views2 pages

Help Desk - Brochure

Quest Informatics provides a support desk system to help companies manage customer support across multiple locations. The support desk system acts as a single point of contact for users and enables companies to track customer service levels, resolve issues, and generate reports. It helps companies streamline their service offering and improve customer satisfaction by facilitating communication across support teams. Quest Informatics is based in Bangalore, India and also offers other aftermarket products and services for industries.

Uploaded by

Valan In-My Veins
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Industries

we cater to . . . Support Desk System

Professional. Reliable. Experienced.


Quest Informatics Private Limited
#960, II Main, IV Block,Rajajinagar, Bangalore - 560010, Karnataka, India.
Email : [email protected]
Telephone : +91 - 80 -65791453/ 23206669/ 65961735
TeleFax : +91 - 80-2320 6670

www.questinformatics.com Professional. Reliable. Experienced.


World class aftermarket products and services
World class aftermarket products and services

Industry pain areas Benefits

• Comprehensive After Market Support Management. • Maximize customer satisfaction.


Builds quick
• Assigning customer calls across departments in multiple and respond • Comprehensive support management.
locations. agile • Minimizes variation across response lead time.
organization
• Managing Multiple Branches. • Automate resolution process.
• Escalation of complaints based on complexity & criticality. • Provides centralized supervision of enterprise
• Customer & Product Data Management. support activity.
Deepens
• Monitoring SLA, Response time, Resolution time on each customer • Improves coordination of all stakeholders.
customer basis. engagement • Real-time tracking of customer support.
• Generating customized reports on ad hoc basis. • Improves resource utilization.
• Identifying repeated and related complaints across various • Ef iciently manage entire support network.
department & product line. Streamlines
• Knowledge Management. service
offering

What SUPPORT DESK does? Other offerings

Support Desk System is an integrated system that has distinctive features Other products available: Services
which facilitate you to manage customer grievances and provide • Remanufacturing Management System • Engineering Services
customer delight. This system acts as a single point of contact for users to • Field Service Management System
gain assistance in troubleshooting issues. It enables to identify hitch in • After Market ERP
product support system and gives immense scope for improvement, • Float Management System
thereby helping to effectively improve communication, coordination and • Rental and Re-marketing System
management of all stakeholders.
• Warranty Management System
• CSA (Customer Service Agreement)
• CRM (Customer Relationship Management)
• Vendor Management

www.questinformatics.com

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