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    Terms & Conditions Document Terms Conditions

    Uploaded by

    Rakesh Jain
    1. The document outlines various terms and conditions for product repairs, including requiring customers to provide original proof of purchase and signed acknowledgement forms, accepting liability for data loss, and approving any repair estimates that exceed initial assessments. 2. Customers are responsible for backing up their own data, and replaced parts will not be returned. Loaner devices are subject to additional terms and conditions. 3. Technicians have 7 days to complete repairs but this may be extended for complicated issues or lack of parts. Customers must approve any non-warranty repairs and charges.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Terms & Conditions Document Terms Conditions

    Uploaded by

    Rakesh Jain
    64 views2 pages
    1. The document outlines various terms and conditions for product repairs, including requiring customers to provide original proof of purchase and signed acknowledgement forms, accepting liability for data loss, and approving any repair estimates that exceed initial assessments. 2. Customers are responsible for backing up their own data, and replaced parts will not be returned. Loaner devices are subject to additional terms and conditions. 3. Technicians have 7 days to complete repairs but this may be extended for complicated issues or lack of parts. Customers must approve any non-warranty repairs and charges.

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    1. The document outlines various terms and conditions for product repairs, including requiring customers to provide original proof of purchase and signed acknowledgement forms, accepting liability for data loss, and approving any repair estimates that exceed initial assessments. 2. Customers are responsible for backing up their own data, and replaced parts will not be returned. Loaner devices are subject to additional terms and conditions. 3. Technicians have 7 days to complete repairs but this may be extended for complicated issues or lack of parts. Customers must approve any non-warranty repairs and charges.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    64 views2 pages

    Terms & Conditions Document Terms Conditions

    Uploaded by

    Rakesh Jain
    1. The document outlines various terms and conditions for product repairs, including requiring customers to provide original proof of purchase and signed acknowledgement forms, accepting liability for data loss, and approving any repair estimates that exceed initial assessments. 2. Customers are responsible for backing up their own data, and replaced parts will not be returned. Loaner devices are subject to additional terms and conditions. 3. Technicians have 7 days to complete repairs but this may be extended for complicated issues or lack of parts. Customers must approve any non-warranty repairs and charges.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Terms & Conditions Document

    Terms Conditions
    1. The Customer should receive the CAF (Customer Acknowledgement Form) when the
    product is handed over to field service technician (FST) and the contents of the CAF must be
    verified by the Customer.
    2. The Customer should provide the original Proof of Purchase (POP) or purchase invoice to
    claim the warranty. In case POP is not provided FST will not be able to collect the device and
    hence service will be declined.
    3. The Customer should produce the original CAF (Customer Acknowledgement Form) at the
    time of final product delivery. B2X Field Service Technician (FST) reserves the right to refuse
    delivery in case the original CAF is not provided.
    4. In case of device fails to switch on, bootup or is damaged, the display is blank, touch is not
    responding; FST won't be able to perform the factory data reset in such cases, hence
    customer will approve the pickup and repair by accepting the liability of data loss etc.
    5. Data Backup is solely customers' responsibility and FST can only help with instructions to
    take backup. In case of any data loss FST cannot be held responsible by customer
    6. In case the product is found to be physically damaged, liquid damaged or tampered, same
    will be treated as out of warranty repair and the Customer will be required to pay charges as
    provided by B2X
    7. The defective parts replaced during Warranty repair of the product will not be returned to
    the Customer. Also, during pick-up/repair by the Service center if any screen guard is found
    on screen, the same would be removed from the device & FST will not be liable to return it.
    8. The repair estimation given at the time of acceptance of the product to repairs are
    provisional and may vary after detailed inspection. In case the final estimated charges are
    more than the initial estimate, the service center will proceed with all necessary repairs once
    customer approves the repair estimate.
    9. The service charges (INR 909 + 18% GST) as well as part price used for non-warranty
    repairs shall be applicable as per OOW policy document. Estimate will be shared to the
    customer and the repair will be processed only if customer approves the charges via mail.
    In case, a customer denies chargeable repair then minimum charges to cover inspection &
    logistics would be applicable.
    10. In the event an estimate is shared and if not approved by the customer within 3 days, the
    product will be returned, and the B2X Field Service Technician will not be responsible for the
    same. Customer is requested to check his email and contact details with the technician when
    he comes for visit.
    11. The FST shall make all efforts to ensure that the product is delivered within 7 working
    days (applicable to all Metro cities) from the receipt of faulty product. At times however, due
    to non-availability/shortage of critical spare parts or complicated fault, the repair turnaround
    time may be longer than the estimated time shared while accepting the device for repair.
    12. The Loaner Device is subject to availability. It is recommended to read all the terms &
    conditions for Loaner device on agreement. Customer is requested to remove his account,
    customer data, user information and date from the loaner device before return. B2X will not
    be liable or responsible for customer data if the same is not removed from Loaner device.
    13. FST is not liable for any delays, nonperformance, failure or non-delivery of the product
    due to contingencies arising any force measure, act of God, storm, earthquake, accident,
    strikes, lockout, industrial dispute, labor trouble, transportation embargo, imminence or the
    existence of any state emergency, war, civil commotion right, approval or imposition of
    sanctions or any measure taken by government which renders it impossible or impractical for
    B2X to perform supply, service or deliver the Product to the Customer.
    14. In case the device is Dead/has no display and if cause is internal damage, then the same
    will not be covered under warranty. Internal damage will be ascertained by the service
    factory and relevant images will be shared with the customer.
    15. A device with cracked display will get more damaged during dis-assembly process for
    diagnostics. In such case it will not be possible to return the device in 'original damaged'
    condition at time of pick up.
    Under such circumstances B2X will not be liable to return the device as per the original
    damage condition.
    16.The quotation shared by the service factory after thoroughly inspecting the device will be
    considered final and the price indicated in the OOW price document (with the field
    technician) is just an indicator of the potential repair cost. If multiple parts need to be
    changed in the device, then the final quotation might change from the one shared by the
    field technician.
    17. In case if estimation is rejected by user at pre-repair stage, device condition may not be
    the same or may be different than actual received, especially if there is external cosmetic
    damage to the device. The customer should check the OOW pricing sheet and ascertain the
    potential repair price before submitting the device
    18. Part replaced during repair are genuine and warranty on replaced parts is valid for a
    period of 30 days.
    19. Please contact our Google customer support on 1800-419-0655 for any queries related to
    your service request. Please write to [email protected] along with your B2X
    ticket number and query if you wish to escalate further
    20. IMEI and SN of the device will be captured along with the test results from the diagnostic
    app. No other personal user information of the customer will be captured
    21. Customer can track his repair on "Track your Repair" link tab shared on your registered
    email id, captured at the time of call creation.
    By accepting the Customer Acknowledgement Form, it is deemed that the Customer agrees
    to all the terms and conditions mentioned in the Customer Acknowledgement Form.

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