Number Opened Short Description Caller Priority State Category
This document appears to be a list of support tickets from various customers requesting assistance with issues ranging from accessing applications and software to hardware malfunctions to general inquiries. It includes details about the ticket number, date opened, description of the issue, caller information, assigned priority and current status of the ticket. There are a variety of technical problems addressed across different departments and systems.
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
0 ratings0% found this document useful (0 votes)
23 views2 pages
Number Opened Short Description Caller Priority State Category
This document appears to be a list of support tickets from various customers requesting assistance with issues ranging from accessing applications and software to hardware malfunctions to general inquiries. It includes details about the ticket number, date opened, description of the issue, caller information, assigned priority and current status of the ticket. There are a variety of technical problems addressed across different departments and systems.
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
You are on page 1/ 2
Number Opened Short description Caller Priority State Category
INC001001 2019-02-18 09:27:29 hi Abel Tuter 5- New Inquiry /
1 INC001001 2019-02-18 09:12:00 hi Abel Tuter Planning 5- New Help Inquiry / 0 INC001000 2019-02-18 08:35:43 hi Abel Tuter Planning 5- New Help Inquiry / 9 INC001000 2019-02-18 06:35:07 hi Planning 5- In Progress Help Inquiry / 8 INC001000 2019-01-20 23:47:16 ak Abel Tuter Planning 5- New Help Inquiry / 3 INC001000 2019-01-20 21:22:32 , Adela Planning 5- New Help Inquiry / 2 INC001000 2019-01-20 21:21:41 zhz Cervantsz Abel Tuter Planning 5- New Help Inquiry / 1 INC000005 2016-08-10 09:14:29 Unable to access Rick Berzle Planning 3- New Help Inquiry / 9 INC000005 2016-08-10 09:37:45 team file share Performance Bow Moderate 5- New Help Inquiry / 8 INC000005 2016-08-10 09:14:59 problems Performance with email Ruggeri Bertie Luby Planning 5- New Help Inquiry / 7 INC000005 2018-10-21 21:47:23 problems SAP Saleswith appwifi is Carol Planning 1 - Critical In Progress Help 5 INC000005 not accessible 2015-11-02 12:49:08 SAP Materials Coughlin Christen 1 - Critical On Hold Software 4 INC000005 2018-10-21 13:48:46 Management The SAP HR is Mitchell Margaret 1 - Critical In Progress Inquiry / 3 INC000005 2018-10-21 13:48:40 application SAP Financial is not Grey Bud 1 - Critical In Progress Help Software 2 INC000005 2018-10-21 13:48:32 Accounting Manager can't Richman Joe 1 - Critical In Progress Software 1 INC000005 2018-10-21 14:58:24 access SAP Can't access Employee Jerrod 1 - Critical In Progress Hardware 0 INC000004 Exchange 2018-10-21 14:56:37 Network storageserver - Bennett Beth Anglin 2 - High In Progress Network 9 INC000004 2015-11-02 14:05:36 unavailable Having problems Luke 4 - Low On Hold 8 INC000004 2018-10-21 13:53:18 with IssueSales Tools with email Wilson Joe 3- In Progress Inquiry / 7 INC000004 2018-10-21 15:04:15 Can't access SFA Employee Bud Moderate 3- New Help Software 6 INC000004 2018-08-13 17:47:08 software Can't log into SAP Richman Joe Moderate 2 - High In Progress 4 INC000004 2018-08-13 17:44:53 from my laptop My desk phone Employee Bow 3- In Progress Hardware 1 INC000004 does not 2018-08-13 17:42:45 JavaScript work error on Ruggeri Bud Moderate 3- On Hold Inquiry / 0 INC000003 hiring page 2018-08-13 17:41:01 Trouble getting of to Richman Bud Moderate 5- New Help Network 9 INC000003 2018-08-13 17:34:56 Request for aserver Oregon mail new Richman Sam Planning 3- In Progress Inquiry / 7 INC000003 service 2018-07-16 17:18:03 Need help with Sorokin Joe Moderate 1 - Critical In Progress Help Inquiry / 1 INC000002 2018-08-11 17:00:44 Remedy. I can't getCan my we Employee Charlie 5- In Progress Help Inquiry / 9 INC000002 2018-08-09 16:55:55 weather report the Please remove Whitherspo Fred Luddy Planning 2 - High In Progress Help Software 7 INC000002 2018-07-21 16:53:46 Need to addfrom latest hotfix moremy Don 1 - Critical In Progress Hardware 5 INC000002 2018-08-10 16:51:35 memory I need a to laptop Goodliffe Fred Luddy 5- In Progress Inquiry / 0 INC000001 2018-07-31 16:44:39 replacement Can't launch 64-bit Fred Luddy Planning 2 - High In Progress Help Software 9 INC000001 Windows 2018-07-29 16:42:46 Sales 7 virtual forecast Taylor 1 - Critical In Progress 8 INC000001 spreadsheet 2015-08-12 16:41:00 How do I create is a Vreeland Joe 1 - Critical On Hold Inquiry / 7 INC000001 2018-07-23 16:40:23 sub-folder Rain is leaking on Employee Bow 1 - Critical In Progress Help Hardware 6 INC000001 2018-07-28 16:38:46 main I can'tDNS launchServer my Ruggeri Fred Luddy 1 - Critical In Progress Software 5 INC000000 VPN client 2015-08-12 16:08:24 Need access since to the Joe 1 - Critical On Hold Database 7 INC000000 2018-08-12 16:07:30 sales DB access Wireless for the is Employee Joe 1 - Critical In Progress Network 3 INC000000 2018-08-05 16:07:12 down Network in my file area shares Employee Fred Luddy 1 - Critical On Hold Network 2 access issue Assignment group Assigned to Updated Updated by 2019-02-18 09:27:46 admin 2019-02-18 09:12:16 admin 2019-02-18 08:36:01 admin Abel Tuter 2019-02-18 06:35:07 system 2019-01-20 23:47:53 admin 2019-01-20 21:25:04 admin 2019-01-20 21:24:01 admin 2016-08-10 09:14:29 admin 2016-08-10 09:37:45 admin 2016-08-10 09:14:59 admin Service Desk Beth Anglin 2018-11-04 15:08:31 admin Service Desk 2015-11-24 07:47:36 admin Software Beth Anglin 2018-11-11 11:42:25 admin Software Fred Luddy 2018-11-04 13:50:24 system Software Don 2018-11-11 11:40:45 admin Hardware Goodliffe Beth Anglin 2018-11-11 11:49:40 admin Hardware Don 2018-11-11 11:52:34 admin Goodliffe ITIL User 2015-11-24 07:46:20 admin Software Beth Anglin 2018-11-11 11:51:52 admin Software 2018-10-20 15:37:27 glide.maint Fred Luddy 2018-11-11 11:52:03 admin ITIL User 2018-11-11 11:52:15 admin ITIL User 2018-11-11 11:46:30 admin Network 2018-11-11 11:39:15 admin Service Desk Howard 2018-11-11 11:51:40 admin Johnson David Loo 2018-11-11 11:44:20 admin Service Desk Don 2018-11-11 11:50:57 admin Goodliffe ITIL User 2018-11-11 11:52:24 admin ITIL User 2018-11-11 11:44:35 admin ITIL User 2018-11-11 11:45:32 admin Bud 2018-11-11 11:46:13 admin Richman ITIL User 2018-11-11 11:37:49 admin Service Desk Fred Luddy 2015-11-24 07:47:36 admin Hardware ITIL User 2018-11-11 11:51:23 admin Software Don 2018-11-11 11:50:33 admin Goodliffe David Loo 2015-11-24 07:47:36 admin Network Beth Anglin 2018-11-11 11:51:14 admin Network Howard 2018-11-11 11:51:11 admin Johnson