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Number Opened Short Description Caller Priority State Category

This document appears to be a list of support tickets from various customers requesting assistance with issues ranging from accessing applications and software to hardware malfunctions to general inquiries. It includes details about the ticket number, date opened, description of the issue, caller information, assigned priority and current status of the ticket. There are a variety of technical problems addressed across different departments and systems.

Uploaded by

Akash Panigrahi
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as XLSX, PDF, TXT or read online on Scribd
0% found this document useful (0 votes)
23 views2 pages

Number Opened Short Description Caller Priority State Category

This document appears to be a list of support tickets from various customers requesting assistance with issues ranging from accessing applications and software to hardware malfunctions to general inquiries. It includes details about the ticket number, date opened, description of the issue, caller information, assigned priority and current status of the ticket. There are a variety of technical problems addressed across different departments and systems.

Uploaded by

Akash Panigrahi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Number Opened Short description Caller Priority State Category

INC001001 2019-02-18 09:27:29 hi Abel Tuter 5- New Inquiry /


1
INC001001 2019-02-18 09:12:00 hi Abel Tuter Planning
5- New Help
Inquiry /
0
INC001000 2019-02-18 08:35:43 hi Abel Tuter Planning
5- New Help
Inquiry /
9
INC001000 2019-02-18 06:35:07 hi Planning
5- In Progress Help
Inquiry /
8
INC001000 2019-01-20 23:47:16 ak Abel Tuter Planning
5- New Help
Inquiry /
3
INC001000 2019-01-20 21:22:32 , Adela Planning
5- New Help
Inquiry /
2
INC001000 2019-01-20 21:21:41 zhz Cervantsz
Abel Tuter Planning
5- New Help
Inquiry /
1
INC000005 2016-08-10 09:14:29 Unable to access Rick Berzle Planning
3- New Help
Inquiry /
9
INC000005 2016-08-10 09:37:45 team file share
Performance Bow Moderate
5- New Help
Inquiry /
8
INC000005 2016-08-10 09:14:59 problems
Performance with email Ruggeri
Bertie Luby Planning
5- New Help
Inquiry /
7
INC000005 2018-10-21 21:47:23 problems
SAP Saleswith appwifi
is Carol Planning
1 - Critical In Progress Help
5
INC000005 not accessible
2015-11-02 12:49:08 SAP Materials Coughlin
Christen 1 - Critical On Hold Software
4
INC000005 2018-10-21 13:48:46 Management
The SAP HR is Mitchell
Margaret 1 - Critical In Progress Inquiry /
3
INC000005 2018-10-21 13:48:40 application
SAP Financial is not Grey
Bud 1 - Critical In Progress Help
Software
2
INC000005 2018-10-21 13:48:32 Accounting
Manager can't Richman
Joe 1 - Critical In Progress Software
1
INC000005 2018-10-21 14:58:24 access SAP
Can't access Employee
Jerrod 1 - Critical In Progress Hardware
0
INC000004 Exchange
2018-10-21 14:56:37 Network storageserver - Bennett
Beth Anglin 2 - High In Progress Network
9
INC000004 2015-11-02 14:05:36 unavailable
Having problems Luke 4 - Low On Hold
8
INC000004 2018-10-21 13:53:18 with
IssueSales Tools
with email Wilson
Joe 3- In Progress Inquiry /
7
INC000004 2018-10-21 15:04:15 Can't access SFA Employee
Bud Moderate
3- New Help
Software
6
INC000004 2018-08-13 17:47:08 software
Can't log into SAP Richman
Joe Moderate
2 - High In Progress
4
INC000004 2018-08-13 17:44:53 from my laptop
My desk phone Employee
Bow 3- In Progress Hardware
1
INC000004 does not
2018-08-13 17:42:45 JavaScript work
error on Ruggeri
Bud Moderate
3- On Hold Inquiry /
0
INC000003 hiring page
2018-08-13 17:41:01 Trouble getting of to Richman
Bud Moderate
5- New Help
Network
9
INC000003 2018-08-13 17:34:56 Request for aserver
Oregon mail new Richman
Sam Planning
3- In Progress Inquiry /
7
INC000003 service
2018-07-16 17:18:03 Need help with Sorokin
Joe Moderate
1 - Critical In Progress Help
Inquiry /
1
INC000002 2018-08-11 17:00:44 Remedy.
I can't getCan my we Employee
Charlie 5- In Progress Help
Inquiry /
9
INC000002 2018-08-09 16:55:55 weather report the
Please remove Whitherspo
Fred Luddy Planning
2 - High In Progress Help
Software
7
INC000002 2018-07-21 16:53:46 Need to addfrom
latest hotfix moremy Don 1 - Critical In Progress Hardware
5
INC000002 2018-08-10 16:51:35 memory
I need a to laptop Goodliffe
Fred Luddy 5- In Progress Inquiry /
0
INC000001 2018-07-31 16:44:39 replacement
Can't launch 64-bit Fred Luddy Planning
2 - High In Progress Help
Software
9
INC000001 Windows
2018-07-29 16:42:46 Sales 7 virtual
forecast Taylor 1 - Critical In Progress
8
INC000001 spreadsheet
2015-08-12 16:41:00 How do I create is a Vreeland
Joe 1 - Critical On Hold Inquiry /
7
INC000001 2018-07-23 16:40:23 sub-folder
Rain is leaking on Employee
Bow 1 - Critical In Progress Help
Hardware
6
INC000001 2018-07-28 16:38:46 main
I can'tDNS
launchServer
my Ruggeri
Fred Luddy 1 - Critical In Progress Software
5
INC000000 VPN client
2015-08-12 16:08:24 Need access since
to the Joe 1 - Critical On Hold Database
7
INC000000 2018-08-12 16:07:30 sales DB access
Wireless for the is Employee
Joe 1 - Critical In Progress Network
3
INC000000 2018-08-05 16:07:12 down
Network in my
file area
shares Employee
Fred Luddy 1 - Critical On Hold Network
2 access issue
Assignment group Assigned to Updated Updated by
2019-02-18 09:27:46 admin
2019-02-18 09:12:16 admin
2019-02-18 08:36:01 admin
Abel Tuter 2019-02-18 06:35:07 system
2019-01-20 23:47:53 admin
2019-01-20 21:25:04 admin
2019-01-20 21:24:01 admin
2016-08-10 09:14:29 admin
2016-08-10 09:37:45 admin
2016-08-10 09:14:59 admin
Service Desk Beth Anglin 2018-11-04 15:08:31 admin
Service Desk 2015-11-24 07:47:36 admin
Software Beth Anglin 2018-11-11 11:42:25 admin
Software Fred Luddy 2018-11-04 13:50:24 system
Software Don 2018-11-11 11:40:45 admin
Hardware Goodliffe
Beth Anglin 2018-11-11 11:49:40 admin
Hardware Don 2018-11-11 11:52:34 admin
Goodliffe
ITIL User 2015-11-24 07:46:20 admin
Software Beth Anglin 2018-11-11 11:51:52 admin
Software 2018-10-20 15:37:27 glide.maint
Fred Luddy 2018-11-11 11:52:03 admin
ITIL User 2018-11-11 11:52:15 admin
ITIL User 2018-11-11 11:46:30 admin
Network 2018-11-11 11:39:15 admin
Service Desk Howard 2018-11-11 11:51:40 admin
Johnson
David Loo 2018-11-11 11:44:20 admin
Service Desk Don 2018-11-11 11:50:57 admin
Goodliffe
ITIL User 2018-11-11 11:52:24 admin
ITIL User 2018-11-11 11:44:35 admin
ITIL User 2018-11-11 11:45:32 admin
Bud 2018-11-11 11:46:13 admin
Richman
ITIL User 2018-11-11 11:37:49 admin
Service Desk Fred Luddy 2015-11-24 07:47:36 admin
Hardware ITIL User 2018-11-11 11:51:23 admin
Software Don 2018-11-11 11:50:33 admin
Goodliffe
David Loo 2015-11-24 07:47:36 admin
Network Beth Anglin 2018-11-11 11:51:14 admin
Network Howard 2018-11-11 11:51:11 admin
Johnson

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