GARTNER EXP CIO TOOLKIT:

THE FIRST 100 DAYS

Executive Summary
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IT leaders worldwide. Members benefits from the

convenience of a single source of knowledge and

insight focused on CIO-level challenges, dedicated

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GARTNER EXP CIO TOOLKIT: The First 100 Days

The first 100 days constitute an expected “honeymoon”, or transition
period in business and government. The president of the United States
gets 100 days; so do you. This toolkit provides many tools, checklists,
scorecards and illustrations to help you to develop a 100-day plan.

The tools in this workbook are divided into modules (or sections) that
examine how to prepare, assess, plan, act, measure and communicate
during this transition period. At the highest level, the first 100 days can
be divided into the following general segments:

• Minus Day 10—The interview period, a theoretic time of reflection:

spotting the problem indicators and deciding what to do about them.
• Day 0—The day you start; when you officially hit the restart button.
• 15-day chunks—Approximate two-week periods when activities begin
to overlap. Some assessment is taking place while planning begins;
actions occur while others are still being planned; measurements
begin for early actions while other actions are still being taken that
may provide only cursory data by 100 days’ end.
• Throughout—Communication is critical! Some CIOs in change
situations report that they spend between 50% and 80% of their time
communicating what IT is going through, and why. Communication
must occur throughout the entire 100-day period.

GARTNER EXP CIO TOOLKIT: The First 100 Days

TABLE OF CONTENTS

6 The Gartner EXP CIO Toolkit: The First 100 Days

7 Taking a Step Back: Using This Toolkit
8 A Quantum Leap in Performance
9 Prepare, Assess, Plan, Act, Measure/Communicate
11 Perception vs. Reality
13 The Four Dimensions of the Balanced Scorecard Model
15 “What Should I Focus on and How Do I Plan My Actions?”
17 “Based Upon My Planning, What Do I Do Next?”
19 Quantify Your Current Impact
21 “What Do I Say, and to Whom Do I Say It?”

This document contains excerpts from the full 120-page toolkit that is available to Gartner EXP members.
The complete table of contents is included below to illustrate content available in the full toolkit.

INTRODUCTION PLAN COMMUNICATE

The Gartner EXP CIO Toolkit: The First 100 Days “What Should I Focus on and How Do I “What Do I Say, and to Whom Do I Say It?”
Taking a Step Back: Using This Toolkit Plan My Actions?” The Communication Map
A Quantum Leap in Performance Use the IT Governance Effectiveness Scorecard Documenting Your Results
Is This a Turnaround Situation? In vs. on the Business Operations: Key Metrics
Prepare, Assess, Plan, Act, Measure/Communicate IS “Lite” Key Metrics for Building Strong Relationships
The IS Competency Spectrum Key Metrics for Leadership of the IS Organization
PREPARE Building Business Priorities Enterprise Contributions: Personal Scorecard
Building Management Priorities
Perception vs. Reality
Setting Technology Priorities
Top 15 CIO Interview Questions
Revisiting the Power Map
10 Questions the CEO Should Ask the CIO
Exercise: Record Your Answers to This Module’s
Sample CIO Job Description
Key Questions
Exercise: Write Your Job Description
The CIO Reporting Matrix
What Is Your CIO Agenda?
ACT
CIO Leadership Assessment “Based Upon My Planning, What Do I Do Next?”
“Can I Actually Accomplish This Job?” Tactical Governance
Cover Your Bases Designing a Five-Step Compliance Plan
Exercise: Record Your Answers to This Module’s “Hire” and Develop a Team
Key Questions Developing the Team
Adopt Elements of IS Lite
ASSESS Audit the Application Portfolio: Systems Audit
Analysis
The Four Dimensions of the Balanced Scorecard
Exercise: Develop Your Own Systems Audit Analysis
Model
Build a Project Management Office (PMO)
“How Do I Find Out What Is Really Going on Here?”
Relationship Management
IS Performance Assessment
Build Business Process Capabilities
IT Strategy Health Check
Fixing the IS Scorecard
IT Spending Data Check
Exercise: Record Your Answers to This Module’s
IT Data Spending Check by Industry
Key Questions
Sourcing Performance Assessment
The 20 Key Competencies of Emotional Intelligence
Interview Your IT Staff Through the “Lens”
MEASURE
of Emotional Intelligence Quantify Your Current Impact
Determine the IS Structural Organization Model IS Performance Gains
Does the IT Application Portfolio Meet What Is Enterprise Agility?
Business Needs? Articulating Shareholder Value
Know Your Four IT Infrastructure Views How Are You Articulating Shareholder Value?
Creating a Power Map: An “Influence Plan” Identifying Shareholder Value
Exercise: Diagram Your Own Power Map Dashboards Provide Business Context for
Assess the Current IS Scorecard IS Activities
Using a Compliance Checklist Exercise: Record Your Answers to This Module’s
Exercise: Record Your Answers to This Module’s Key Questions
Key Questions

GARTNER EXP CIO TOOLKIT: The First 100 Days

TABLE OF FIGURES

8 Figure 1: Who Should Use The Gartner EXP CIO Toolkit?

9 Figure 3: Timeline of Key Activities

This document contains excerpts from the full 120-page toolkit that is available to Gartner EXP members.
The complete list of figures is included below to illustrate content available in the full toolkit.

Figure 1: Who Should Use the Gartner EXP CIO Toolkit? Figure 45: Measuring Enterprise Agility Tool
Figure 2: Turnaround Assessment Scorecard Figure 46: Articulating Shareholder Value
Figure 3: Timeline of Key Activities Figure 47: Measuring Shareholder Value
Figure 4: Top 15 Interview Questions Figure 48: Shareholder Value Dashboards
Figure 5: 10 Questions the CEO Should Ask the CIO Figure 49: Examining Personal Performance
Figure 6: CIO Reporting Matrix Figure 50: Operations Key Metrics
Figure 7: Working “in” the Business Figure 51: Relationships Key Metrics
Figure 8: Working “on” the Business Figure 52: IS Leadership Key Metrics
Figure 9: What Is Your CIO Agenda? Figure 53: Enterprise Contributions Key Metrics
Figure 10: CIO Leadership Assessment Scorecard
Figure 11: “Is This Job Doable” Checklist
Figure 12: Job Offer Analysis Chart
Figure 13: IS Performance Assessment Tool
Figure 14: IT Strategy Health Check Analysis Tool
Figure 15: IT Spending Data Chart
Figure 16: IT Spending by Industry
Figure 17: Sourcing Performance Scorecard
Figure 18: Emotional Intelligence: 20 Core Competencies
Figure 19: IT Staff Interview Assessment Tool
Figure 20: IT Structural Organizational Model
Figure 21: Mapping the IT Portfolio’s Business Goals
Figure 22: The Four IT Infrastructure Views
Figure 23: Power Map Example
Figure 24: IS Performance Scorecard
Figure 25: Sarbanes-Oxley IT Compliance Checklist
Figure 26: Maximizing IT Governance Effectiveness Scorecard
Figure 27: “In” vs. “on” the Business Assessment Tool
Figure 28: The Five Core Competencies of IS Lite
Figure 29: Graphing the IS Competency Spectrum
Figure 30: Building Business Priorities Example
Figure 31: Building Management Priorities Example
Figure 32: Setting Technology Priorities Example
Figure 33: Additional Uses of the Power Map
Figure 34: Instituting Tactical Governance Example
Figure 35: Steps in Designing Compliance
Figure 36: IS Team Structure Example
Figure 37: Tool for “Hiring” and Developing a Team
Figure 38: Adopting Elements of IS Lite
Figure 39: Conducting a Systems Audit Analysis
Figure 40: Tool for Building a PMO
Figure 41: Putting Relationship Management in Place
Figure 42: Building Process Capabilities Example
Figure 43: Diagnostics Tool: Fixing the IS Scorecard
Figure 44: Measuring IS Performance Gains Tool

GARTNER EXP CIO TOOLKIT: The First 100 Days

EXECUTIVE SUMMARY: INTRODUCTION

THE GARTNER EXP CIO TOOLKIT: The First 100 Days

The first 30 days involve getting a clear picture before setting business
expectations. The next 70 days involve intensive planning, taking actions
and measuring results.
New CIOs formulate an assessment by:
• Building an inventory of current IT projects and business requests. Quantify
the demands for IT services and qualify the gaps between what IT is doing
vs. what the business expects from IT.
• Getting to know key personnel in the IS organization. Understand their
roles, current performance and future potential.
• Clarifying IT technical and service-level performance, to separate the
perception of what is going on from the reality of what is actually taking
place. Consolidating IT budgets and costs to gain a full picture of what
support resources are available for IT change, and where those resources
are currently being deployed.
This information builds a total view of the current situation so you can start
formulating a short-term tactical plan: the 100-day plan.
In some situations, current IT performance is increasing the potential for major
IS changes. If this is the case, then CIOs must reset their view in light of
changing business expectations, the business’ perception of IT performance
or actual IT performance. Taking a step back and gathering this information
can bring a fresh perspective to the current situation, and an awareness of
how to move forward.

 GARTNER EXP CIO TOOLKIT: The First 100 Days

Taking a Step Back: Using this ToolKIT
What does it mean to “take a step back”? If you’re being recruited, you must
do your own due diligence on the company recruiting you. You’ll need to know
what you’re getting into.
The Prepare and Assess sections are meant to help you identify the pressing
areas in need of fixing. Using the tools within these sections to focus your
Plan and Act phases will provide measurable improvements.
Review the IS Performance Assessment questions available in the full version
of this report. If you’re interviewing for a CIO position—either internally or
externally—you’ll find the “Top 15 CIO Interview Questions” available in the
full version of this report helpful in preparing for an interview.
Remember that executive recruiting is a two-way interview process. You will
want to make sure the fit is right from your perspective, just as the hiring
company is looking for a good fit from their perspective. If there are some red
flags raised in answering these first-step questions, you will want to focus on
the tools in the Prepare section, as they provide more insight into what may
be going on.
These tools provide you with a way to evaluate any type of prospective
situation, all the way up to one with potential for a full-blown IS turnaround.
Whether you are new to a company as a CIO or you have been promoted
internally (in essence, rehired by your company), this toolkit will help you launch
a 100-day plan that restarts your IT organization, and focuses it on addressing
the reasons you were hired.
At one extreme, you may want to use these tools to totally reorganize the
IT department. At the other, you may want to use this toolkit to create a new
energy in the IS organization, and to focus on increasing business contribution
and operational performance. Whatever your goal, it is not our expectation
that you will be able to boil the ocean and solve all of IT’s performance (and
perception) problems in the first 100 days of your job.

GARTNER EXP CIO TOOLKIT: The First 100 Days 

EXECUTIVE SUMMARY: INTRODUCTION

A Quantum Leap in Performance

We say that a quantum leap in performance is an ideal outcome, but what
does that mean? If you’ve been hired, the enterprise—the business—expects
that they hired the right person. At the end of the first 100 days, you will have
taken focused, measured steps to prove them right (with quantifiable key metrics).
Remember that communicating this fact throughout the entire period is also a
crucial part of the plan.

INTRODUCTION

WHO SHOULD USE THE GARTNER EXP CIO TOOLKIT?

A CIO who is new to the role.

A CIO who is new to a company.
Someone who is about to become a CIO, or who is being recruited for a CIO role.

BOTTOM-LINE EXPECTED OUTCOME: A QUANTUM LEAP IN PERFORMANCE.

Figure 1: Who Should Use The Gartner EXP CIO Toolkit?

 GARTNER EXP CIO TOOLKIT: The First 100 Days

Prepare, Assess, Plan, Act, Measure/Communicate
Each activity in this toolkit has its own purpose, meant to bring an increasing
focus to bear on critical issues. For example, the assessments will lead to
planning activities with a more narrow focus. Planning activities will bring further
focus to bear on actions to be taken. The qualifiable and quantifiable outcomes
of actions will then yield concise and measurable gains.
No 100-day plan would be complete or effective without strategic communications.
Each 15-day period contains recommendations as to what you should be
communicating, how and to whom. The communication map, available in the
full version of this report, provides a particularly detailed set of questions to
help you remain focused on communication.

TIMELINE: KEY ACTIVITIES

(WHAT YOU SHOULD DO AND WHEN)

Communicate

Measure

Act

Plan

Assess

Prepare

Days

-10 0 15 30 45 60 75 90-100

Figure 3: Timeline of Key Activities

GARTNER EXP CIO TOOLKIT: The First 100 Days 

EXECUTIVE SUMMARY: PREPARE

PREPARE
Other topics discussed in this section of the full 120-page toolkit that is
available to Gartner EXP members include:

Perception vs. Reality

Top 15 CIO Interview Questions

10 Questions the CEO Should Ask the CIO

Sample CIO Job Description

Exercise: Write Your Job Description

The CIO Reporting Matrix

Who will you report to and why?

What Is Your CIO Agenda?

Working “In” vs. “On” the Business

CIO Leadership Assessment

“Can I Actually Accomplish This Job?”

Cover Your Bases

What you need to know—what are your non-negotiables?

Exercise: Record Your Answers to This Module’s Key Questions

10 GARTNER EXP CIO TOOLKIT: The First 100 Days

 PREPARE
Outcome: Go/No-Go on Accepting CIO Role

• Prepare for the interview.

Communicate
• Use the interview to fully
understand your job
Measure description.
• Understand who you will
Act
report to and why.

Plan • Does the job match your

CIO agenda?
Assess • Do your CIO leadership
skills match the job?
Prepare • Is this job doable based
upon both your skills and
Days the enterprise’s readiness
for change?
-10 0 15 30 45 60 75 90–100 • To be successful, what
must be in place?

Figure: Prepare Activities Sequence

Perception vS. Reality

In most situations, what people believe is going on often differs from what is
really going on—what is actually taking place. It is imperative that you find out
if the existing perception of the IS organization is indeed reality.
Without exception, your new peers will expect flawless delivery of IT services.
Beyond that, they also will want to see that you actually are contributing to the
business. To help you determine peer perception, answer the following questions:
• Is there a problem with IT today?
• Is IT in need of a massive turnaround?
• If so, then why am I being hired?
• Why will I succeed where my predecessor failed?
• Can I do this?
• Do I have a clear and realistic understanding of my job description?
• Am I the right person for this job?
• Is this job even doable?
• How do I cover my bases?

GARTNER EXP CIO TOOLKIT: The First 100 Days 11

EXECUTIVE SUMMARY: ASSESS

ASSESS
Other topics discussed in this section of the full 120-page toolkit that is
available to Gartner EXP members include:

The Four Dimensions of the Balanced Scorecard Model

“How Do I Find Out What Is Really Going on Here?”

IS Performance Assessment

IT Strategy Health Check

IT Spending Data Check

IT Data Spending Check by Industry

Sourcing Performance Assessment

The 20 Key Competencies of Emotional Intelligence

Interview your IT Staff Through the “Lens” of Emotional Intelligence

Determine the IS Structural Organization Model

Does the IT Application Portfolio Meet Business Needs?

Know Your Four IT Infrastructure Views

Creating a Power Map: An “Influence Plan”

Exercise: Diagram Your Own Power Map

Assess the Current IS Scorecard

Using a Compliance Checklist

Exercise: Record Your Answers to This Module’s Key Questions

12 GARTNER EXP CIO TOOLKIT: The First 100 Days

 ASSESS
Outcome: A Documentation of the Tactical and Strategic
Current State

• How solid is the IT strategy?

Communicate • Is your spending in line with

market and industry norms?
Measure • What is the state of
sourcing performance?
Act • Do you have the right
people in the right roles?
Plan • Is IT organized optimally?

• Does IT have a clear view

Assess of the business goals?

• What is the state of the

Prepare
infrastructure?

Days • Do your metrics tell the

business anything
meaningful?
-10 0 15 30 45 60 75 90-100
• Do you know your
stakeholders?

• What is the state of

compliance?

Figure: Assess Activities Sequence

THE FOUR DIMENSIONS OF THE BALANCED SCORECARD MODEL

Many of the assessment tools in this toolkit are divided into four key dimensions, Note: A “dimension” and a “focus
which we will call “focus areas.” These four dimensions generate particular area” are often the same thing for
questions specific to their location within the overall plan. The four focus areas the purposes of this toolkit.
(dimensions) are as follows:
• People
• Customers
• Service
• Finance
These four dimensions are the same as those found in the Turnaround
Assessment Scorecard, and the four dimensions of a balanced scorecard.
Most CIOs are familiar with the balanced scorecard model, as it is widely used
in enterprise situations, so there is no need to reinvent the scorecard metaphor.

GARTNER EXP CIO TOOLKIT: The First 100 Days 13

EXECUTIVE SUMMARY: PLAN

PLAN
Other topics discussed in this section of the full 120-page toolkit that is
available to Gartner EXP members include:

“What Should I Focus on and How Do I Plan My Actions?”

Use the IT Governance Effectiveness Scorecard

In vs. on the Business

IS “Lite”

The IS Competency Spectrum

Building Business Priorities

Building Management Priorities

Setting Technology Priorities

Revisiting the Power Map

Exercise: Record Your Answers to This Module’s Key Questions

14 GARTNER EXP CIO TOOLKIT: The First 100 Days

 PLAN
Outcome: A Focused Plan of Action Aligned With Business Priorities

• Maximize governance
effectiveness.
Communicate
• Work “in” and “on” the
business.
Measure
• Consider elements of IS Lite
to enhance effectiveness.
Act
• Make sure you will have
the right competencies to
Plan execute.
• Prioritize for business
Assess contribution.
• Build your management
Prepare priorities in line with
contribution priorities.
Days
• Ensure technology priorities
support items 5 and 6.
-10 0 15 30 45 60 75 90-100
• Exploit the Power Map.

Figure: Plan Activities Sequence

“What should I focus on and how do I plan my actions?”

Around Day 15 (Day 45 at the latest), you must create a targeted plan of action.
Since hopefully, you have indeed found that not everything in IT is broken, and
you’ll be focusing your efforts on what is truly broken at the moment, you must
answer the following focus-area questions.
People
• Who do I have to move around into new roles, and what roles must I create?
• Who has to go?
• How can IT be organized for maximum effectiveness?
Customers
• How am I going to engage my peers and other business leaders,
and on what issues?
Service
• What can we do to stabilize and increase IT services’ performance?
• What is the best way to ensure that the application portfolio meets the
business’ needs?
Finance
• How am I going to bring spending on both operations and new business
services in line with my peer groups?
• How can spending be more in line with the business’ goals?
• What am I going to do about my vendors, and what are my current
contractual commitments?
Your assessment phase should have revealed four issues to address immediately
and two that may lag behind those. Use a subset of these tools to plan your actions.

GARTNER EXP CIO TOOLKIT: The First 100 Days 15

EXECUTIVE SUMMARY: ACT

ACT
Other topics discussed in this section of the full 120-page toolkit that is
available to Gartner EXP members include:

“Based Upon My Planning, What Do I Do Next?”

Tactical Governance

Designing a Five-Step Compliance Plan

“Hire” and Develop a Team

Developing the Team

Adopt Elements of IS Lite

Audit the Application Portfolio: Systems Audit Analysis

Exercise: Develop Your Own Systems Audit Analysis

Build a Project Management Office (PMO)

Relationship Management

Build Business Process Capabilities

Fixing the IS Scorecard

Exercise: Record Your Answers to This Module’s Key Questions

16 GARTNER EXP CIO TOOLKIT: The First 100 Days

 ACT
Outcome: A Focused Set of 4 – 5 Actions Against Assessment
and Planning

• Institute tactical governance.

Communicate
• Fix lapses in compliance.

Measure • “Hire” and develop your

team.

Act • Adopt elements of IS Lite.

• Conduct a systems audit

Plan analysis.
• Build the appropriate
Assess form of PMO.
• Install relationship
Prepare management functions.
• Build a business process
Days
focus.

-10 0 15 30 45 60 75 90-100 • Fix the IS Scorecard to help

engage the business.

Figure: Act Activities Sequence

“Based upon my planning, what do I do next?”

At or around Day 30 (by Day 75 at the latest), you must take action. Focus
your efforts on what will fix that which is truly broken. At this time, you must
answer the focus-area questions below.
People
• What leadership actions will I take with my people?
• What actions will I take for IT to be organized for maximum effectiveness?
Customers
• What actions will I take with my peers and other business leaders,
and on what issues?
Service
• What will I do to stabilize and/or increase IT services’ performance?
• What will I do about the application portfolio meeting the business’ needs?
Finance
• What actions will I take to bring spending on both operations and new
business services in line with my peer groups?
• What actions will I take to bring spending more in line with the business’
goals?
• What actions am I going to take with my vendors and my current contract
commitments?

GARTNER EXP CIO TOOLKIT: The First 100 Days 17

EXECUTIVE SUMMARY: MEASURE

MEASURE
Other topics discussed in this section of the full 120-page toolkit that is
available to Gartner EXP members include:

Quantify Your Current Impact

IS Performance Gains

What Is Enterprise Agility?

Articulating Shareholder Value

How Are You Articulating Shareholder Value

Identifying Shareholder Value

Example: Identifying Shareholder Value

Dashboards Provide Business Context for IS Activities

Exercise: Record Your Answers to This Module’s Key Questions

18 GARTNER EXP CIO TOOLKIT: The First 100 Days

 MEASURE
Outcome: A Concise Set of Measures Relevant to Business Goals

• IS performance gain
Communicate measures.
• Enterprise agility.
Measure
• IT’s contribution to
shareholder value.
Act

Plan

Assess

Prepare

Days

-10 0 15 30 45 60 75 90-100

Figure: Measure Activities Sequence

Quantify your Current Impact

At approximately Day 60 (Day 90 at the latest), you must qualify and quantify
the impact you have had and expect to have. At this time, you must answer
the following focus-area questions:
People
• Are my people more effective?
• Is my IT organization more effective?
Customers
• What impact have I had on my peers and other business leaders,
and on what issues?
Service
• Have I stabilized and/or increased IT services’ performance?
• Is my application portfolio meeting the business’ needs?
Finance
• How am I bringing spending on both operations and new business services
in line with my peer groups?
• How have I brought spending more in line with the business’ goals?
• How have we benefited from actions taken with vendors and current
contract commitments?

GARTNER EXP CIO TOOLKIT: The First 100 Days 19

EXECUTIVE SUMMARY: COMMUNICATE

COMMUNICATE
Communication and documentation are critically important throughout the first
100 days. This module includes tools to help you communicate and document
your personal contributions relative to: people, customers, service, finance,
operations and the enterprise. Other topics discussed in this section of the full
120-page toolkit that is available to Gartner EXP members include:

“What Do I Say, and to Whom Do I Say It?”

The Communication Map

Documenting Your Results

“How am I doing?”

Operations: Key Metrics

Key Metrics for Building Strong Relationships

Key Metrics for Leadership of the IS Organization

Enterprise Contributions: Personal Scorecard

20 GARTNER EXP CIO TOOLKIT: The First 100 Days

 COMMUNICATE
Outcome: The Right Message at the Right Time

Days 0 – 15: “Who am I, and why

Communicate am I here?”
Days: 15 – 30: “What have we
Measure found, and what are we planning
to do about it?”
Act Days 30 – 45: “What initial actions
are we taking, and what additional
Plan plans have we made?”
Days 45 – 60: “What further
Assess actions have we taken, following
on and reiterating initial actions?”
Prepare Days 60 – 75: “What final 100-day
actions are we taking, and what
Days are the initial results?”
Days 75 – 90: “What have we
-10 0 15 30 45 60 75 90-100 accomplished, and where do we
go from here?”

Figure: Communicate Activities Sequence

“What do I say and to whom do I say it?”

At the beginning of this toolkit, we saw that perception is 80% of the CIO’s
battle (“Perception vs. Reality,” page 11). During this entire 100 days, you have
a unique opportunity to communicate why IT will be different going forward.
The sole outcome of this effort is for everyone in the enterprise to say, “We
hired the right person for this job.” To do so, answer the following focus area
questions:
People
• Are my people more effective?
• Is my IT organization more effective?
Customers
• What impact have I had on my peers and other business leaders,
and on what issues?
Service
• Have I stabilized and/or increased IT services’ performance?
• Is my application portfolio meeting the business’ needs?
Finance
• How am I bringing spending on both operations and new business services
in line with my peer groups?
• How have I brought spending more in line with the business’ goals?
• How have we benefited from actions taken with vendors and current
contract commitments?

GARTNER EXP CIO TOOLKIT: The First 100 Days 21

EXECUTIVE SUMMARY: CONCLUSION

The information contained in this toolkit was designed to guide you step
by step through your entire transition period in business or government
as a CIO who is new to the role or transitioning into the position at a new
organization. Gartner Executive Programs hopes that you found this excerpt
helpful and that it has piqued your interest in the full version of this toolkit
as well as membership in Gartner EXP.

This toolkit is focused on the first 100 days in your role. The Gartner EXP
annual, member-driven CIO research agenda is geared toward providing
you with ongoing insight and advice as you continue to implement the goals
and programs that you outlined in your first 100 days. It reflects the priorities,
beliefs, challenges and opportunities of thousands of global CIOs. It is by
far the most complete study of CIO behaviors and beliefs, tapping into CIOs
from around the world, representing every continent and industry. Over the
course of the year, Gartner EXP publishes exclusive CIO-focused research
reports, tools, templates and case studies based on the annual CIO research
agenda that delve deeper into CIO priorities and issues.

Gartner EXP is an exclusive, membership-based organization of more than

3,000 CIOs and senior IT leaders worldwide. Members benefit from the
convenience of a single source of knowledge and insight focused on CIO-
level challenges, dedicated and personalized service, the shared knowledge
of the world’s largest community of CIOs and the assurance of Gartner
objectivity and insight.

For more information on Gartner EXP, please visit gartner.com/exp or

contact your Gartner Account Executive.

22 GARTNER EXP CIO TOOLKIT: The First 100 Days

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