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Concentrix Interview Guide

The document outlines questions that may be asked in a final job interview, including defining customer service, handling stress, and dealing with irate customers. It also provides tips for troubleshooting issues with a mouse or keyboard, such as checking the USB connection, trying different USB ports, removing other USB devices, and testing the mouse on another computer. The validation section recommends proceeding immediately with a skills, values, and role-playing assessment (SVAR) as part of the final interview process.

Uploaded by

Choelie Ruiz
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© © All Rights Reserved
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Download as DOCX, PDF, TXT or read online on Scribd
2K views

Concentrix Interview Guide

The document outlines questions that may be asked in a final job interview, including defining customer service, handling stress, and dealing with irate customers. It also provides tips for troubleshooting issues with a mouse or keyboard, such as checking the USB connection, trying different USB ports, removing other USB devices, and testing the mouse on another computer. The validation section recommends proceeding immediately with a skills, values, and role-playing assessment (SVAR) as part of the final interview process.

Uploaded by

Choelie Ruiz
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Final Interview

1. What is Customer Service?


2. How you handle stress?
3. How to handle irate customer?
4. How to troubleshoot a mouse or keyboard

 The USB connection may be loose. Try unplugging the mouse and plugging it
back in.6
 Plug the mouse into a different USB port.
 If your mouse is plugged into a USB hub or USB switch box, try removing it
and plugging it directly into the computer.
 Unplug other USB devices that are not in use.
 If you are using a wireless mouse:
 For tips about troubleshooting problems with the wireless connection,
see Troubleshooting wireless and Bluetooth issues.
 Try the mouse on another computer to verify it is not defective.

Validation
Still the same with the final interview proceed with the SVAR immediately

Svar
-Random words that they need to pronounce
-Random questions that they need to elaborate
-Technical exam (just google the answer)
-Sample customer service email (please make your email response as positive as
possible)

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