Total No. of Questions : 10] SEAT No.

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P1765 [Total No. of Pages : 4

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HUMAN COMPUTER INTERACTION

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(2015 Pattern)

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Time : 2½ Hours] [Max. Marks :70
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Instructions to the candidates:

1) Answer Q.1 or Q.2, Q.3 or Q.4, Q.5 or Q.6, Q.7 or Q.8, Q.9 or Q.10.
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2) Figures to the right indicate full marks.

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3) Neat diagrams must be drawn wherever necessary.

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Q1) a) Express your opinion - “A design should be User-Centric”. [5]

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b) Explain any 2 of the following HCI principles in brief. [5]
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i) Know thy user
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ii) Understand the task

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iii) Reduce Memory Load

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iv) Strive for Consistency

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v) Prevent Errors/Reversal of Action

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Q2) a) Human memory plays an important role in how well people deal with an
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interface. Describe differences between STM and LTM. [5]

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b) What are differences between menu-bar & a tool-bar? Many times users
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face problems in understanding/learning tool-bar icons. How to resolve

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this issue? [5]

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Q3) a) How does making a call differs when using [5]

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i) Cell phone
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ii) Smart phone?

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Consider the kinds of user, type of activity and context of use

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P.T.O.
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 b) When systems are not designed to match the way people actually work,

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then users end up having to do ‘work arounds’. Discuss. [5]

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Q4) a) What influence does the social environment in which you work have on
your interaction with the computer? What effect does the organization

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(commercial or academic) to which you belong have on the interaction?[5]

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b) There are four main translations involved in the interaction framework

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viz. articulation, performance, presentation and observation. [5]
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i) The compact disk player has a button for power off. However its
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remote control does not have a power off button.

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ii) It is difficult in a command line interface to determine the result of

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copying and moving files in a hierarchical file system.

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iii) User is unable to figure out which switches from the bank to turn

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on to lit the front portion of a class room.

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iv) The user is unable to know whether the voice recorder is in playing
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or recording state.
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Specify in each of the above four cases wich of the interaction framwork
translations are ineffective.
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Q5) a) Explain Hill climbing approach with prototyping? [8]

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b) What is design? What is the golden rule of design? Illustrate the process
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of interaction design. [8] ic-

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Q6) a) What is a prototype? Explain different types of rapid prototyping

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techniques. [8]
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b) A scenario is an idealized but detailed description of a specific instance

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of human-computer interaction (HCI). Scenarios specify how users carry

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out their tasks in a specified context. Write scenarios for purchasing an

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airline ticket.
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Note - Generate scenarios to cover a wide range of situations, not just

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the most common ones. Include problem situations that will test the
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system concept, not just straightforward scenarios. [8]

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Q7) a) What is the definition of usability as per ISO 9241 standard? Effective

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applications are both consistent within themselves and consistent with

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one another. Discuss this in context of Microsoft Office products. [8]

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b) Explain Nielsen’s ten heuristics. [8]

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Q8) a) The cognitive walk-through is a formalized way of imagining people’s

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thoughts and actions when they use an interface for the first time. During

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a cognitive walk-through the evaluator needs to ask four questions as
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below [8]
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i) Is the effect of the action the same as the user’s goal at that point?
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ii) Will users see that the action is available?

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one they need?

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iv) After the action is taken, will users understand the feedback they
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get?
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Given below is an action sequence for creating a Customized voicemail

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message on an iPhone:
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1) Tap Voicemail.
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2) Tap Greeting.

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3) Tap Custom.
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4) Tap Record and speak your greeting.
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5) When you finish, tap Stop.

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6) To listen to your greeting, tap Play.

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7) To re-record, repeat steps 4 and 5.

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8) Tap Save.
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Imagine an iPhone interface and create a report of the cognitive walk-

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through for the above mentioned task in context with the review questions.
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 b) Explain the following terms [8]

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i) Predictability

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ii) Synthesizability

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iii) Familiarity

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iv) Consistency

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Q9) a) KLM (key-stroke-level) model predicts expert error-free task completion
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time (human performance) with interactive computing systems. Total
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predicted time for a task is given by the equation.

tEXECUTE = tK + tP + tH + tD + tM + tR
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What does each of the above timing represent?

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Develop a KLM model and predict time for the completion of the task
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“Change font and style for the word “KLM” to bold, Arial” using

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mouse only. [9]

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b) Discuss applications meant for computer-mediated communication. [9]
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Q10) a) Draw a state chart diagram of a machine that dispenses bottles on inserting
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coins. [9]
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b) Hierarchical task analysis (HTA) is used to describe the interactions

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between a user and software system. Draw and explain HTA to online
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bus reservation system. [9]

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