DONALD G.

FIORDELISI
54 Woodland Drive
East Windsor, NJ 08520
H - 609.448.0986 / C - 609.841.7536
[email protected]
Linked In: http://www.linkedin.com/in/dfiordelisi

SUMMARY
 Accomplished leader, capable of communicating with both the IT and Business communities at all levels, implementing
change within organizations and solving complex business problems through the use of technology.
 Proven ability to manage large projects from conception to completion, through the full Software Development Life
Cycle (SDLC), in a timely, cost effective manner.
 Diverse background in information systems, sales and marketing, management, finance, administration, training and
operations with expertise in:
 Project Management  Business Systems Analysis
 Software & Business Process Improvement  Meeting Facilitation
 Increasing Organizational Productivity  Vendor Management
 Implementation/ Deployment Strategy  System Enhancement Development
 Web Portal Development Management  Microsoft Access & Excel Application Development

PROFESSIONAL EXPERIENCE
American Cancer Society – Lawrenceville, NJ - Volunteer 2008 - Present
Data management – Setup and analysis of spreadsheets and databases for ACS events tracking.
Run For Dad Event – Key member of the Core Project Committee responsible for the planning and execution of the
event activities. Managed the In Kind donation effort for the event. Raised over $4,300 and promoted the Run For
Dad Event throughout the community.
East Windsor Regional Schools – East Windsor, NJ
2009 Volunteer Award – for outstanding volunteer service to the students and staff of Walter C. Black School.
SPNG Networking Group
Created the SPNG Yahoo Group Website and SPNG LinkedIn Group. Continue to administer these groups with total
membership of over 1800 subscribers.
SGG Networking Group
Member of the Organizing Committee of this Networking group. Created the Yahoo Group Website and LinkedIn
Group for this organization. Administer these sites with total membership of over 350 members.
EDUCATIONAL TESTING SERVICE 2003-2008
Princeton, NJ 08540
Change & Release Mgmt Project Manager - RS&T - Process Management Organization (PMO)
Key member of the team involved with implementing a Software Process Improvement (SPI) initiative to improve the
software development process and reduce defects in the final software product. Mentored, trained and supported Project
Managers in the use of ETS processes.
 Managed the implementation of Change, Release and Software Configuration management to more than 80
development teams, improving the overall software quality and reducing costs as part of the SPI.
 Implemented the tool used in performing software development cost estimations and populated it with historical cost
data. This increased the accuracy and timeliness of the cost estimation process.
 Gathered business requirements, wrote specifications and created a Microsoft Excel/Access database application to
track and report the improvements in software quality as a direct result of the SPI processes.
 Maintained the Microsoft Excel/Access database application for Change and Production Release documents.
 Performed analysis of the SQA area to determine the effectiveness of the SPI implementation and updated the
SharePoint portal.
BRISTOL-MYERS SQUIBB COMPANIES 1998-2002
Princeton, NJ 08540
MANAGER - SALES and MARKETING SERVICES
 Bristol-Myers Squibb Companies – 2000 Team Leadership Award
 Bristol-Myers Squibb Companies - Summit Phase I: Leadership Development Program
Project Manager for the Oncology/Virology, Apothecon and Medical Science Manager organizations’ field and home office
technology projects.
 Facilitated JAD sessions, gathered requirements, wrote functional specifications and managed the development and
enhancements to two major field sales and marketing applications (ETMS and BART) which increased field
productivity and revenue production.
 Gathered business requirements, wrote functional specifications and managed the development of the Managers
ETMS. Providing field managers with rep call and planning activity. Travel costs were reduced significantly.
 Planned and managed the implementation of Internet access, email, and expense reporting to over 1,200 remote users,
increased representative’s effectiveness. The implementation plan was scaled up to deliver these capabilities to an
additional 6,000 users.
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 Managed the third party vendor activity. Established Service Level Agreements (SLA), operational procedures and
incentive and motivational procedures reducing the helpdesk turnover rates by 33% and reduced computer equipment
delivery and repair time by 80%.

THE COPELAND COMPANIES 1997-1998

East Brunswick, NJ 08816
PROJECT MANAGER - Information Technology

Responsible for the proprietary sales tool used by more than 800 Account Executives to enroll participants into defined
contribution retirement plans.

 Hired, directed and managed a staff of 11 developers.

 Identified and resolved issues related to application design and usability increasing efficiency and productivity.
 Delivered three major updates to the system, stabilizing the application and increased usage from 20% to 60%.
 Delivered a major software application to company subsidiary by coordinating and directing a cross-functional team
consisting of internal and external staff.
BRACCO DIAGNOSTICS INC. 1995-1997
Princeton, New Jersey 08540
PROJECT MANAGER - SALES FORCE AUTOMATION

Responsible for the development and delivery of the Sales Force Automation system, a sales and marketing system
providing information to over 140 field sales representatives and managers.
 Performed system and software analysis, purchased equipment and planned the deployment of the SFA/CRM system
to a Windows based environment providing greater compatibility and functionality between the home office and the
sales forces.
 Negotiated the buyout of the lease for computer hardware, saving over $90,000 and enabling migration to a new
hardware platform nine months ahead of schedule.
 Researched, selected and implemented an electronic forms application for routing corporate forms, increasing the
movement of time sensitive information by about 60%.
 Gathered requirements and created the Home Office Sales System (HOSS). Providing timely delivery of pre-
formatted and ad hoc reports to home office users.
 Key member of and facilitated meetings for, two management committees established to review the sales quota
development process and the sales management training and development program.
 Analyzed data and worked with the third party vendor to improve the accuracy and delivery of data.

EQUITABLE FINANCIAL (Currently Axa Equitable Financial) 1986-1995

New York, New York 10019

 The Equitable - Management Development Program

 The Equitable - Executive Institute At Columbia: Marketing Strategies Program

 Gathered requirements for and managed the development of several Sales and Marketing systems including the
Equitable's Financial Fitness Profile™, the Vanguard Program™ Targeted Mail application, the Agency Information
System and the Access Client Contact System.
 Hired, managed and trained Field Support Representatives in over 45 locations.

EDUCATION

THE JOHNS HOPKINS UNIVERSITY – Carey Business School - Baltimore, Maryland

Master of Administrative Science Degree in Business
TOWSON STATE UNIVERSITY - Towson, Maryland
Bachelor of Science Degree
ADDITIONAL COURSES

 CSS (Cascading Style Sheets) & XHTML-Introduction & Intermediate – Mercer County Community College – 2010
 Oracle - Introduction and Intermediate – Mercer County Community College – 2009-2010
 MS Project - Intermediate / Advanced Training
 CatalystSM Methodology Framework – Computer Sciences Corporation
 Serena/Merant Dimensions 8.0: Introduction, Change Management & Version Management – Merant University
 IM (Instant Messaging): The Gateway to the Real-Time Enterprise–eSeminars/Ziff Davis & Yahoo

References provided upon request