lj3330mfp Fax PDF
lj3330mfp Fax PDF
lj3330mfp Fax PDF
Hewlett-Packard Company
www.hp.com/support/lj3300
English
*C9126-90901*
*C9126-90901*
C9126-90919
fax guide
Copyright Information 10 If the product does not
operate normally, see the
© 2001 Hewlett-Packard
electronic user guide.
Company
11 Refer all servicing
All Rights Reserved.
questions to qualified
Reproduction, adaptations, or
Safety Information personnel.
translation without prior written
WARNING!
permission is prohibited except Information regarding FCC
Potential Shock Hazard
as allowed under copyright Class B, Parts 15 and 68
laws. Always follow basic safety requirements and other
precautions when using this regulatory requirements can be
Part number C9126-90919
product to reduce risk of injury found in the electronic user
First edition, September 2001
from fire or electric shock. guide.
1 Read and understand all
Warranty
instructions in the
Trademark Credits
The information contained in electronic user guide.
this document is subject to Microsoft®, Windows®, and
2 Observe all warnings and
change without notice. Windows NT® are U.S.
instructions marked on the
registered trademarks of
Hewlett-Packard makes no product.
Microsoft Corporation.
warranty of any kind with 3 Use only a grounded
respect to this information. electrical outlet when All other products mentioned
HEWLETT-PACKARD connecting the herein may be trademarks of
SPECIFICALLY DISCLAIMS HP LaserJet 3330 product their respective companies.
THE IMPLIED WARRANTY OF to a power source. If you Local country laws may prohibit
MERCHANTABILITY AND do not know whether the the use of this product outside
FITNESS FOR A PARTICULAR outlet is grounded, check of the countries specified. It is
PURPOSE. with a qualified electrician. strictly forbidden by law in most
Hewlett-Packard shall not be 4 Do not touch the contacts countries to connect
liable for any direct, indirect, on the end of the nonapproved
incidental, consequential, or telephone cord or any of telecommunications equipment
other damage alleged in the sockets on the (fax machines) to public
connection with the furnishing or HP LaserJet 3330 product. telephone networks.
use of this information. Replace damaged cords
NOTICE TO U.S. immediately.
GOVERNMENT USERS: 5 Never install telephone
RESTRICTED RIGHTS wiring during a lightning
COMMERCIAL COMPUTER storm.
SOFTWARE: “Use, duplication,
6 Unplug this product from
or disclosure by the
wall outlets and telephone
Government is subject to
jacks before cleaning.
restrictions as set forth in
subparagraph (c) (1)(ii) of the 7 Do not install or use this
Rights in Technical Data Clause product near water or
at DFARS 52.227-7013.” when you are wet.
8 Install the product securely
on a stable surface.
9 Install the product in a
protected location where
no one can step on or trip
over the telephone line and
the telephone line will not
be damaged.
Hewlett-Packard Company
11311 Chinden Boulevard
Boise, Idaho 83714 U.S.A.
Contents
1 Setting up
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connecting the product to a phone line . . . . . . . . . . . . . . . . . . . . . . . . 5
To connect the product to a phone line . . . . . . . . . . . . . . . . . . . . . 6
Connecting additional devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
To connect additional devices with RJ11 or
British Telecom sockets . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
To connect additional devices with British Telecom sockets. . . . 12
Specifying the fax settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
To enter text from the control panel. . . . . . . . . . . . . . . . . . . . . . . 13
To set the time and date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
To set the fax header. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Setting the answer mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
To set the answer mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Setting rings-to-answer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Recommended rings-to-answer table . . . . . . . . . . . . . . . . . . . . . 16
To set the number of rings-to-answer . . . . . . . . . . . . . . . . . . . . . 16
Enabling answer ring patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
To enable answer ring patterns . . . . . . . . . . . . . . . . . . . . . . . . . . 17
2 Faxing (basic)
Loading originals to fax. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
To load fax documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Sending faxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
To send a fax to one recipient . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Changing the default contrast and resolution for outgoing faxes . . . . 20
To change the default contrast . . . . . . . . . . . . . . . . . . . . . . . . . . 20
To change the default resolution . . . . . . . . . . . . . . . . . . . . . . . . . 21
Deleting faxes from memory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
To delete faxes from memory . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Sending faxes from the software . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
To send a fax from the software . . . . . . . . . . . . . . . . . . . . . . . . . 22
3 Faxing (advanced)
About speed-dial codes, one-touch keys, and group-dial codes . . . . 23
To program speed-dial codes and one-touch keys . . . . . . . . . . . 23
To delete speed-dial codes and one-touch keys . . . . . . . . . . . . . 24
To quickly program speed-dial codes or one-touch keys . . . . . . 25
To program a one-touch key for alternate long distance . . . . . . . 25
To manage group-dial codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
To program group-dial codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
To delete group-dial codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
ENGB 3
To delete an individual from a group-dial code . . . . . . . . . . . . . . 27
To delete all phone book entries . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using dialing characters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
To insert a pause or wait . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Inserting a dial prefix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
To set the dial prefix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Enabling an extension phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using manual dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
To use manual dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Printing the fax activity log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
To print the fax activity log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Changing the fax call report print times . . . . . . . . . . . . . . . . . . . . . . . 31
To set fax call report print times . . . . . . . . . . . . . . . . . . . . . . . . . 31
4 Troubleshooting
Is your fax set up correctly? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
What type of phone line are you using? . . . . . . . . . . . . . . . . . . . 33
Are you using a surge protection device? . . . . . . . . . . . . . . . . . . 34
Are you using a phone company voice messaging service?. . . . 34
Are you using an answering machine? . . . . . . . . . . . . . . . . . . . . 34
General fax problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Receiving fax problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Sending fax problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Accessing the electronic user guide . . . . . . . . . . . . . . . . . . . . . . . . . . 42
To access the electronic user guide from the product software . 42
To access the electronic user guide from the product CD-ROM . 42
4 ENGB
Setting up
Introduction
Congratulations on your purchase of the HP LaserJet 3330mfp, a
powerful business tool with the capabilities of a full range of office
equipment. You can use the product to fax, print, copy, and scan.
This guide was written to describe the fax functions of this product and
to help you complete the following tasks:
● Connect your product to a phone line
● Connect additional devices
● Specify your fax settings
● Set the answer mode and rings-to-answer
● Enable answer ring patterns
We recommend that you save this Fax Guide so you can refer back to
instructions on specific fax features.
If you need general setup instructions for your product, such as
instructions for installing the print cartridge, installing the media input
trays and the automatic document feeder (ADF) input tray, installing the
product software, and connecting the product to a network, please see
the getting started guide that came with the product.
Note In order for the product to fax correctly, it must be the first device connected
to the phone jack.
ENGB Introduction 5
To connect the product to a
phone line
Use these steps to connect the product to a
phone line, even if you have two telephone
1 numbers on that line and use a ring pattern
service (such as distinctive ring).
1 If a phone cord is plugged into the phone
jack, unplug the cord and set it aside.
2 Open the print cartridge door and swing
open the left side panel to reveal the
phone line sockets.
Note
You must use the phone cord that came with
the product in order for the product to
function correctly.
Note The HP LaserJet 3330 cannot replace a computer modem. It will not act
as a data modem for sending and receiving e-mail, connecting to the
Internet, or communicating with other computers.
One or more additional devices, all “To connect additional devices with
of which have British Telecom British Telecom sockets” on
sockets page 12
Note
In the rare instance that you want to connect
two devices that do not have British Telecom
“Tel” sockets in addition to a phone and/or an
answering machine, you will not be able to
connect all of the devices to a single phone
jack. You might be able to connect devices to
another phone jack for this phone line.
However, if you have an answering machine,
connect it to the same phone jack as the
product.
Note If you will be installing the product software on your computer, you can
skip the remaining instructions in this chapter. The software install will
automatically walk you through setting up the fax settings. See the getting
started guide for instructions.
Note In the U.S. and many other regions, setting the time, date, and other fax
header information is a legal requirement.
Setting rings-to-answer
When the answer mode is set to automatic, the product’s
rings-to-answer setting determines the number of times the phone rings
before an incoming call is answered.
If the product is connected to a line receiving both fax and voice calls (a
shared line) with an answering machine, you may need to adjust the
rings-to-answer. The number of rings-to-answer for the product must be
greater than the rings-to-answer on the answering machine. This allows
the answering machine to answer the incoming call and record a
message if it is a voice call. When the answering machine answers the
call, the product listens to the call and automatically answers it if it
detects fax tones.
The default setting for rings-to-answer is two.
One line with two separate Leave at two rings. (If you have an answering
numbers and ring pattern machine or computer voicemail for the other phone
service number, make sure the product is set to a lesser
number of rings than the answering system. Also, see
“Enabling answer ring patterns” on page 17.)
Shared line (receiving both fax Two rings more than the answering machine or
and voice calls) with an attached computer voicemail. (You cannot set the product to
answering machine or computer more than six rings.)
voicemail
Note If you do not have ring pattern service and you change the ring pattern
settings to something other than All Rings, the product might not be able
to receive faxes.
This chapter will present some of the basic faxing features available on
your HP LaserJet 3330. For complete information on all fax features, as
well as information about all other product features, refer to the
electronic user guide that came on your product CD-ROM. For
instructions on accessing the electronic user guide see “Accessing the
electronic user guide” on page 42.
Sending faxes
Note When dialing with the alphanumeric keypad, include any pauses or other
needed numbers, such as an area code, an access code for numbers
outside a PBX system (usually a 9 or 0), or a long-distance prefix. For
more information, see “Using dialing characters” on page 28.
CAUTION In addition to clearing the reprint memory, this procedure clears any fax
currently being sent, unsent faxes pending redial, faxes scheduled to be
sent at a future time, and faxes not printed or forwarded.
Note The HP LaserJet Director and HP LaserJet Document Manager are not
supported for Microsoft Windows 95. If you use Windows 95, you can send,
but not receive, faxes with the software. However, all fax features are
available from the control panel.
You can fax electronic documents from your computer in the following
situations:
● The HP LaserJet product is connected directly to your computer or
connected to your computer over a network using an HP Jetdirect
print server.
This chapter will present a few of the advanced faxing features available
on your HP LaserJet 3330. For complete information on all fax features,
as well as information about all other product features, refer to the
electronic user guide that came on your product CD-ROM. For
instructions on accessing the electronic user guide see “Accessing the
electronic user guide” on page 42.
Note Speed-dial codes, one-touch keys, and group-dial codes are more easily
programmed from the software. For instructions on programming
speed-dial codes, one-touch keys, and group-dial codes using the product
software, see the electronic user guide.
Note When entering a fax number, you can use a comma (,) for a pause, or the
letter R if you want the product to wait for a dial tone.
7 Using the alphanumeric keypad, enter the fax number. Include any
pauses or other needed numbers, such as an area code, an access
code for numbers outside a PBX system (usually a 9 or 0), or a long
distance prefix.
8 Press menu/enter.
9 Using the alphanumeric keypad, enter a name for the fax number.
To do so, repeatedly press the numeric button for the letter you
need until the letter appears. (For a list of characters, see “Using
dialing characters” on page 28.)
Note To insert punctuation, press the asterisk (*) repeatedly until the character
you want appears and press > to go to the next space.
Note When entering a fax number you can use a comma (,) for a pause, or the
letter R if you want the product to wait for a dial tone.
4 Enter a name for the fax number. To do so, repeatedly press the
numeric button for the letter you need until the letter appears. (See
“Using dialing characters” on page 28 for a list of characters.)
5 Press menu/enter to save the information.
Note Speed-dial codes, one-touch keys, and group-dial codes are more easily
programmed from the software (not available in Windows 95). For
instructions on programming speed-dial codes, one-touch keys, and
group-dial codes using the product software, see the electronic user guide.
Note Speed-dial codes, one-touch keys, and group-dial codes are more easily
programmed from the software. For instructions on programming
speed-dial codes, one-touch keys, and group-dial codes using the product
software, see the electronic user guide.
CAUTION Once speed-dial codes, one-touch keys, and group-dial codes are deleted,
they cannot be recovered.
1 Press menu/enter.
2 Use the < or > button to select Fax Setup, and press menu/enter.
3 Press menu/enter to select Phone Book.
4 Use the < or > button to select Delete All, and press menu/enter.
5 Press menu/enter to confirm the deletion.
1 1
2 ABCabc
3 DEFdef
4 GHIghi
5 JKLjkl
6 MNOmno
7 PQRSpqrs
8 TUVtuv
0 0
* ()+-./,“*&@
# space #
Note If you choose Never, you will have no indication that a fax failed to transmit
unless you print a fax activity log.
Document stops The maximum length of a If there is no jam and it has been
feeding in the middle of page you can load is 381 mm less than one minute, wait a
faxing. (15 inches). Faxing of a moment before pressing Cancel.
longer page stops at 381 mm If there is a jam, see the topics in
(15 inches). the electronic user guide on
clearing jams. Then, resend the
job.
The minimum page size for If there is a jam, see the topics in
the ADF is 127 by 127 mm (5 the electronic user guide on
by 5 inches). If the item is too clearing jams.
small, it can jam inside the
ADF.
Fax activity logs or fax The fax activity log or fax call Print a configuration report and
call reports are printing reports settings are not check when the reports print. See
at unwanted times. correct. the topics in the electronic user
guide on printing a configuration
report, setting when the fax call
report prints, and setting the fax
activity log to print automatically.
The volume for sounds The volume setting needs to See the topic in the electronic user
coming from the be adjusted. guide on changing the sound
product is too high or volume for instructions about
too low. changing volume settings.
Unable to start The extension phone setting See “Enabling an extension phone”
receiving faxes from an might be disabled. on page 30 for instructions about
extension phone. changing this setting.
The telephone cord might not Check that the telephone cord is
be securely connected. securely connected between the
phone and the product (or other
device connected to the product).
Press 1-2-3 in sequence, wait for
three seconds, and then hang up.
Voice calls are not being The phone cord might not be See “Connecting the product to a
received by the phone connected properly. phone line” on page 5 to check the
or answering machine installation. The product must be
connected to the line. the first device connected to the
phone line.
Incoming fax calls are The answer mode might be If the answer mode is set to
not being answered by set to manual. manual, the product never answers
the product. calls. You have to answer the
phone and start receiving the fax
yourself. See “Setting the answer
mode” on page 14 for more
information.
Incoming fax calls are The rings-to-answer setting Check the rings-to-answer setting
not being answered by might not be set correctly. for your configuration. See “Setting
the product (continued). rings-to-answer” on page 15 to
determine which setting you need.
Incoming fax calls are A voice messaging service Do one of the following:
not being answered by may be interfering with the ● Discontinue the messaging
the product (continued). product answering calls. service.
● Get a phone line dedicated to
fax calls.
● Set the product to answer in
manual mode. In manual
mode, you must start the fax-
receive process yourself.
● Leave the product set to
automatic mode and lower the
rings-to-answer for the product
to a number less than the
rings-to-answer for the voice
mail (see “Setting
rings-to-answer” on page 15).
The product will answer all
incoming calls.
The product might be out of Refill the paper input tray. The
paper and the memory is full. product will print all of the faxes it
has saved in memory and will then
resume answering fax calls.
Faxes are transmitting You might be sending or Complex faxes take longer to be
or being received very receiving a very complex fax, sent or received.
slowly. such as one with many
graphics.
The receiving fax machine The product only sends the fax at
might have a slow modem the fastest modem speed the
speed. receiving fax machine can use.
The resolution at which the If you are receiving the fax, call and
fax was sent or is being ask the sender to lower the
received is very high. A resolution and resend the fax.
higher resolution typically If you are sending, lower the
results in better quality, but resolution and resend the fax. See
also requires a longer “Changing the default contrast and
transmission time. resolution for outgoing faxes” on
page 20 to change the default
setting.
Faxes are transmitting If there is a poor phone line Hang up and resend the fax.
or being received very connection, the product and Have the phone company check
slowly (continued). the receiving fax machine the phone line.
slow down the transmission
to adjust for errors.
Faxes are not printing There is no media in the Load media. Any faxes received
or are printing media input tray. while the input tray is empty are
incorrectly at the stored in memory and will print
product. once the tray has been refilled.
Faxes are printing on The autoreduction setting If you want faxes to be reduced to
two pages instead of may not be set correctly. fit on one page, the autoreduction
one. setting should be on. If the setting
is off, faxes may print on multiple
pages. See the autoreduction topic
in the electronic user guide to
adjust the setting.
Received faxes are too The product ran out of toner The product stores up to 10 of the
light or are printing only while printing a fax. most recently printed faxes. As
on half of the page. soon as possible, replace the print
cartridge and see the instructions
for reprinting a fax in the electronic
user guide.
Faxes quit during The fax machine to which you Try sending to another fax
sending. are sending might be machine.
malfunctioning.
The product is receiving If your product is on a PBX Disable the detect dial tone setting.
faxes but is not sending system, the PBX system See the dial tone setting topic in
them. might be generating a dial the electronic user guide.
tone the product cannot
detect.
Outgoing fax calls keep The product will automatically To stop the redials while the
dialing. redial a fax number if the product is dialing, press Cancel.
redial on busy option is set to See the redial topic in the
on. electronic user guide if you need to
change the setting.
Faxes you send are not The receiving fax machine Call the recipient to make sure the
arriving at the receiving might be off or have an error fax machine is on and ready to
fax machine. condition, such as being out receive faxes.
of paper.
You cannot dial all of The maximum number of Try dialing the fax number in
the numbers in a long digits or characters that can manual mode. See “Using manual
fax number. be entered into a fax number dial” on page 30.
is 50.
Note If you are running Windows 95 on your computer, you must have Internet
Explorer 4.01 or greater to view or print the electronic user guide in HTML
Help format.
To view or print the electronic user guide in PDF format, you must have
Adobe Acrobat Reader installed on your computer.
www.hp.com/support/lj3300
English
*C9126-90919*
*C9126-90919*
C9126-90919