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Sales and Customer Service Call Operations: Solutions

This document provides information about a sales and customer service call center simulation model in ProModel. The model simulates incoming calls to multiple call center groups, monitors and tracks inbound calls, evaluates staffing needs, and analyzes the costs of additional resources. The document notes that the model uses a scenario manager to test different call volumes and directs the user to ProModel's Solutions Café website and YouTube channel for additional resources on call center simulations and ProModel tutorials.

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JOHAN HABID OROZCO ARAUJO
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© © All Rights Reserved
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109 views1 page

Sales and Customer Service Call Operations: Solutions

This document provides information about a sales and customer service call center simulation model in ProModel. The model simulates incoming calls to multiple call center groups, monitors and tracks inbound calls, evaluates staffing needs, and analyzes the costs of additional resources. The document notes that the model uses a scenario manager to test different call volumes and directs the user to ProModel's Solutions Café website and YouTube channel for additional resources on call center simulations and ProModel tutorials.

Uploaded by

JOHAN HABID OROZCO ARAUJO
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as RTF, PDF, TXT or read online on Scribd
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Sales and Customer Service Call

Operations
Situation
This model demonstrates some of the basic features of ProModel in the sales environment and
the analytical value of simulation. It models and evaluates:

·0 Incoming calls between multiple Call center groups


·1 Monitoring and tracking of inbound calls
·2 Scheduling and staffing needs
·3 Costs of additional resources

The model has been set up to create scenarios around various call volumes. To do this, access
the Scenario Manager found under the Simulation menu.

Solutions Café
Our support team has been working on adding solution articles and videos for
our YouTube Channel and Solutions Café. Log in to the Solutions Café
(http://www.promodel.com/solutionscafe) for these solutions and more!

You can also access our YouTube channel here


https://www.youtube.com/user/ProModelSimulation

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