2007 2008 Annual Report
2007 2008 Annual Report
2007 2008 Annual Report
at Viterbo University
2007/2008
Annual
Report
Vision
Todd Wehr Memorial Library is an integral part of Viterbo
University. Grounded in Franciscan values, this vital information
services center develops, coordinates, and promotes dynamic services
designed to enhance learning and anticipate the needs of a diverse
Viterbo community.
Mission
Table of Contents
Summary & Overview
Library Quick Facts ........................................................................... 2
Staffing Information ........................................................................... 3
Goals ................................................................................................ 4
Initiatives........................................................................................... 4
Department Reports
Information Services: Circulation, Reserves, Shared Resources ...... 7
Reference and Instruction ............................................................... 20
Outreach and Technology ............................................................... 26
Technical Services .......................................................................... 31
Serials and Archives ....................................................................... 37
Acquisitions .................................................................................... 63
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2007/2008 Annual Report
Collections
Books - titles .........................................................69,309
Books - volumes ...................................................77,154
Electronic Books ...................................................11,881
Periodicals (all print) ..................................................553
Periodicals (electronic subscriptions) ...........................49
Periodicals fulltext (databases) .............................24,403
Videos/DVDs ..........................................................2,072
CDs .........................................................................1,118
Resource Sharing
Borrowed .................................................................1918
Loaned .....................................................................1388
Computer Access............................................................80
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2007/2008 Annual Report
Staffing Information
Present Staff
Marilyn Adam – Assistant Resources Librarian
Elizabeth Ehr – Technical Services Librarian
Deb Friet – Acquisitions Coordinator, Information Services Supervisor
Jonathan Hinck – Serials & Archives Librarian
Rita Magno – Director
Mackenzie Morning – Information Services Supervisor
Kim Olson-Kopp – Outreach & Technology Librarian
Gregg Ruston – Evening Information Services Supervisor
Sue Spiker – Information Services Manager
Nancy Steinhoff – Assistant Director, Reference and Instruction
Coordinator
Volunteers – Archives
Dan Nelson
Campus Participation
Library staff members participate in a variety of campus committees
including:
Administrative Assembly
Administrative Assembly Board
Curriculum Committee
Faculty Assembly
Graduation Committee
Institutional Advancement
Library Committee
NCA Accreditation Criterion Five Subcommittee
NCA Accreditation Criterion Two Sub Committee
Planning Committee
Professional Development
Developing and sustaining appropriate library services, and keeping abreast of
changing technologies are two key considerations for all library staff. Staff
participate in a rich environment of professional development opportunities
through institutions of higher education, professional organizations and
committee structures including:
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2007/2008 Annual Report
Goals
As part of our review of library services in 2003-2004, the library developed a set
of six goals with which to move forward.
Initiatives
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2007/2008 Annual Report
cataloged, one goal for the coming year will be to process the remaining titles and
to promote them in campus publications and through library displays.
Digitization
The WAICU digitization collection [http://archives.exchange.viterbo.edu] began
the year with a new name: Past and Present : A Digital History of Wisconsin
Private Colleges and Universities. Library staff worked closely with
Communications and Marketing to finish the design for the Past and Present
collection website which resides on a Viterbo library server.
While doing research for the Wisconsin Hometown Stories: La Crosse program, a
Wisconsin Public Television researcher found photos from the Past and Present
site. WPT contacted library staff, and ultimately included a picture or two in the
DVD now available from their site.
84 journals were pulled from the shelves including 26 paid subscriptions that were
discontinued. As the number of journals in paper format are reduced we continue
to see a great expansion in the number of titles available from our online
databases. The library purchased the Sage Premier electronic journals collection
(approximately 450 journal titles).
The staff evaluated a number of reference databases this year in a move to provide
access to reference resources online. The Oxford Reference Online resource
which includes references from 175 Oxford reference titles, and the online Oxford
English Dictionary were chosen as the most useful reference tools. Three
databases were purchased to support the fine arts program, Naxos, a classical
music database, Wilson’s Art Museum Image Gallery, a growing collection of
over 155,000 images from museums and galleries, and Oxford Art Online, which
contains the text from two well known art reference resources.
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2007/2008 Annual Report
Institutional Repository
In September, the library director met with faculty from the business office, and
others to discuss the potential for the creation of an institutional repository; a
centralized system designed for the collection, preservation and dissemination of
the university’s intellectual resources in electronic format. It was noted that
Viterbo faculty are creating resources that would prove helpful to other faculty if
the digital objects could be made available in a systematic way to others within
the institution. This repository would be useful for assessment, showcasing the
research being performed by faculty members.
Other institutions are making use of a variety of technology tools with varying
degrees of success to create repositories, including using web pages to simply list
resources, using a tool such as CONTENTdm to collect and describe resources, or
integrating a tool specifically designed for this use such as DSpace. The
discussion was preliminary, however further investigation of this topic is
warranted.
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2007/2008 Annual Report
Staffing:
Sue Spiker – Information Services Manager
Deb Friet – Information Services Supervisor (divides her schedule between
Acquisitions and our department)
Gregg Ruston – Information Services Supervisor
Mackenzie Morning - Information Services Supervisor (part-time)
Marilyn Adam is part of our weekend/night rotation and fills in when needed
Services:
The Information Services Department staff supports the library’s mission to create
a welcoming environment by training our 25-30 work study students to greet our
patrons in a friendly, courteous manner. Frequently, we are the first contact with
a new student, faculty or staff member. It is our goal to make that first connection
a positive one. We have received many handwritten notes that validate that we
are meeting and exceeding this important goal.
Our Interlibrary Loan ordering has been streamlined to improve turnaround time.
Our OCLC Custom Holdings Path now includes: ARIEL/LVIS, and LVIS/AV.
ARIEL/LVIS allows for faster retrieval of articles. The libraries on this list
electronically send articles to us for free and we are able to send them
electronically to our patrons. This is a much faster option (excluding libraries that
mail) and a more economic choice. LVIS/AV libraries loan AV such as videos,
DVD’s and CD’s. By having this path, we instantly can order AV and know that
it will be filled, if available.
New Equipment:
We have a new Laptop cart to store and charge our 6 laptops. We observed that
patrons requested a mouse when checking out a laptop. We purchased 6 mice and
bar-coded them for checkout to meet these requests.
The laptops have been a huge success! Since March 2007, when they became
available for checkout, they were checked out a total of 275 times or an average
of 46 checkouts per laptop.
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2007/2008 Annual Report
CD Project:
Information Services is moving the CD collection to make it more accessible for
music lovers. A table has been set up by the CAREER books. It houses empty
music CD cases with a picture of the actual CD in call number sequence.
Students bring the empty case to the Circulation desk, and staff exchange it for
the CD. Students, staff and faculty were very happy when we implemented this
procedure. They no longer have to get a key to a locked cabinet that holds CD’s.
They can select what they want for check out immediately. Mackenzie is working
with Liz (Technical Services Librarian) to catalog and integrate the new CD’s.
Professional Development:
Sue Spiker:
Attended WILS Annual ILL Meeting in Madison
Copyright Clearance Center Annual Copyright License for Academic
Institutions Online Information Session III
Document Delivery with Odyssey Standalone and E-Doc
I was a Graduation Marshall for the May 2008 Viterbo ceremony.
Deb Friet:
Document Delivery with Odyssey Standalone and E-Doc
Graduated from UW-Milwaukee with her Masters in Library Science!
Mackenzie Morning:
Graduated from UW-Milwaukee with her Masters in Library Science!
CIRCULATION STATISTICS
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2007/2008 Annual Report
2007-2008
Viterbo Student Viterbo Employee La Crosse Borrower
Libraries Borrowing Viterbo Other
0% 5% 1%
23%
71%
Chart 1
Viterbo Students (71%) and Employees (23%) have the highest percentage of circulation
(Chart 1).
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2007/2008 Annual Report
4000
INHOUSE
3500 STATISTICS BY
ITEM LOCATION
3000 2007-2008
INHOUSE
2500 STATISTICS BY
ITEM LOCATION
2000
2006-2007
1500 INHOUSE
STATISTICS BY
1000 ITEM LOCATION
2005-2006
500
INHOUSE
0
STATISTICS BY
ITEM LOCATION
2004-2005
Chart 2
Our Main collection, followed by Periodicals and Reference materials are circulated the
most (Chart 2).
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2007/2008 Annual Report
4500
4000 TRANSACTIONS BY HOUR
3500
3000
2500
2000 2007-2008
1500 2006-2007
1000 2005-2006
500
0
Chart 3
Our 12am-1am and 1 am-2 am transactions have gone up even though Franny’s is now
open 24 hours (Chart 3).
Out of 3,603 items requested, 3,484 were provided to patrons (97%). Out
of 3,603 requests, there were 119 unfilled requests (3%).
UNFILLED REQUESTS
Articles 72
Books, videos, etc. 47
Total 119
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2007/2008 Annual Report
Articles 2,739 3,367 4,328 3,600 4,507 4,142 2,977 2,375 2,170
Books
/Media 817 650 915 926 640 674 595 435 568
ERIC 47 23 131 347 689 706 408 388 230
Total 3,603 4,040 5,374 4,873 5,836 5,522 3,980 3,198 2,968
1999-2000
Chart 4
2000-2001
2001-2002
2002-2003
2003-2004
2004-2005
2005-2006
2006-2007
2007-2008
Blue: Total requests are down by 11%. Purple: Total Eric requests are up by 51%
Green: Total book requests are up by 26% Brown: Total article requests are down by 19%
(Chart 4)
Total article requests have gone down this year. With an increase in the number of
databases in the library,and the many library instruction sessions available to students,
patrons are probably finding more information here and are not needing as many outside
resources (Chart 4).
Patron Status:
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2007/2008 Annual Report
The breakdown of interlibrary loan books, videos, CDs, etc. requests by patron
status is as follows:
Articles, Books, etc. requested by location and # of patrons that requested articles
from that location:
Books,
# of patrons
Article videos,
WISCONSIN requesting
Requests etc.
Requests
Articles Books
Appleton 15 6 1 4
Baraboo 136 1 14 1
Bloomer 1 1 1 1
Burlington 2 0 1 0
Chippewa Falls 32 5 6 3
Cumberland 78 1 5 1
Fennimore 16 1 4 1
Green Bay 46 4 6 4
Kaukauna 85 2 8 1
Kewaskum 116 0 21 0
Madison 106 10 12 1
Manawa 31 0 5 0
Marshfield 0 14 0 2
Menomonee Falls 39 2 8 1
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2007/2008 Annual Report
Middleton 83 2 12 2
Milwaukee 120 12 15 5
New Berlin 11 0 1 0
New Lisbon 4 0 1 0
New Richmond 22 0 4 0
Portage 0 3 0 2
Pulaski I 50 2 5 1
Rice Lake 11 2 0 0
Shawano 43 3 0 0
Superior 6 0 2 0
Tomahawk 48 2 8 2
Viterbo Campus 140 85 81 41
Wausau 28 3 3 3
Books,
Article Videos # of patrons
IOWA
Requests etc. requesting
Requests
Articles Books
Bloomfield 1 4 1 1
Burlington 28 0 4 0
Cedar Falls 44 0 10 0
Des Moines 17 0 7 0
Fort Dodge 41 0 4 0
Mt. Pleasant 13 4 6 2
Newton 1 0 1 0
Books,
Articles Videos, # of patrons
MINNESOTA Requests etc. requesting
Requests
Articles Books
Rochester 104 6 10 4
Of 2,739 articles, 1368 had an unknown site entered. Of 817 books, 656 had an unknown
site entered. Of 47 Eric documents, 37 had an unknown site entered. This shows that a
different approach to entering data into our Access database has to be considered.
Analyzing previous methods will help to improve this process to ensure accuracy.
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2007/2008 Annual Report
PROGRAMS 2007-2008
Articles Books,
etc.
Education
Research I 688 45
MBA 67 20
Nursing Masters 122 15
Organizational Mgt. 1 0
RN to BSN 377 44
Servant Leadership 0 2
Unknown 1,484 691
Total 2,739 817
IN-HOUSE:
(How many article requests were filled here at Viterbo using our paper and our online
resources?)
SUMMARY:
Out of 817 books, etc. requested, 48 were provided from Viterbo’s collection.
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2007/2008 Annual Report
The majority of Eric Documents are available online using our databases. Occasionally,
a patron will request an older ED# that we do not have. UW-Madison is a depository and
we are able to request it from them when this happens.
LENDING:
TOTAL REQUESTS FROM 2007 2006 2005 2004 2003 2002 2001
OTHER LIBRARIES -08 -07 -06 -05 -04 -03 -02
Articles 915 876 850 758 687 640 346
Books, videos and CD's when
approved by the department
from which it was purchased 1,137 1,273 1,139 767 834 841 535
Total requests from other
libraries 2,052 2,149 1,989 1,525 1,521 1,175 1,187
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2007/2008 Annual Report
Email
0%
2007-2008
FAX WISCAT
0% 11%
ALA form
0%
Other
0%
Telephone OCLC
Chart 5
1% 88%
OCLC (88%) and WISCAT (11%) comprise the majority of article request methods
(Chart 5).
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2007/2008 Annual Report
OCLC (51%) and WISCAT (48%) comprise the majority of book request methods (Chart
6).
Total book requests from other libraries 1137 1258 1139 767
DEFINITIONS:
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2007/2008 Annual Report
school and special libraries. This courier service actually uses ―red boxes‖—
hence the nickname: Redbox.
WILS: Wisconsin Library Services (WILS) is an independent consortium
offering services to support libraries and other cultural heritage institutions in
the areas of shared bibliographic information, resource sharing, continuing
education, training and information technology.
WISCAT: The Division for Libraries, Technology and Community Learning
has facilitated resource sharing in Wisconsin for twenty years with the
production of a statewide union catalog of library holdings called WISCAT. It
is a resource sharing tool used by Wisconsin libraries of all types and is very
cost effective.
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2007/2008 Annual Report
Reference and Instruction, as an integral part of Viterbo University Library, supports the
university mission and curriculum in many ways. In the past fiscal year Reference and
Instruction collaborated with the Viterbo community, nurtured collaborative services
outside of the university, encouraged learning and research in various ways, provided
access to resources, and assessed our activities. Use of electronic tools was a common
element in these activities and in user responses.
Reference researched online images for the Visiting Scholar in Ecumenical Studies,
which enabled him to give a fall public PowerPoint presentation on ―Radical Islam
and the Modern World‖ and a spring presentation on ―Church and State‖. The library
collaborated with IIT in the purchase of RefWorks, an online research management
tool, and conducted fall workshops on its use. In March the library participated in the
campus Health Fair and created a brochure on evaluating health information on the
internet.
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2007/2008 Annual Report
Instruction
The library instruction classroom, completed last year, continues to be a welcome
addition for instruction. The availability of a separate classroom allowed the library
to experiment with active learning strategies and new technologies. This year
clickers were enabled for the room. When not used by the library, other campus
groups or classroom faculty scheduled the room for a total of 45 times and over 66
hours. It is also a popular study location.
A variety of groups came for library instruction during 2007 – 2008. Chart 1
illustrates the diversity of these people attending library instruction. Undergraduates
form the largest group -- 53%. Graduate students on and off campus are the next
Who Attended Library Instruction largest groups at 30%.
1 Adult Learners are
2007-2008 Adult
Learners another 10%. (Adult
10% Apointment learners may also be
1% Undergraduates.
Graduate students taking
Faculty
campus classes may live
6% Grad -
Undergrad Distance at a distance.) 1% of
53% 14% individual students at
both undergraduate and
Graduates graduate levels sought
16% appointments for
research assistance.
Students in the Nursing Masters and BSN Completion programs received additional
training from faculty who consulted with the library. The library served faculty
through individual appointments, group presentations, or by attending departmental
meetings as library liaisons. The percentages of groups served has remained fairly
consistent for the past 3 years -- undergraduates on campus form the majority group
with adult learners, who are either graduate or undergraduate, forming about one
third of the groups and individuals served.
Chart 2 shows that
LIBRARY INSTRUCTION 1999 - 2008 instruction sessions
2
180 2400
2200
increased to 112 from
160 101 sessions in 2006 –
Number of Sessions
2000
2007. Attendance
Attendance
140 1800
Time Spent
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2007/2008 Annual Report
Chart 3 shows
3 TOTAL LIBRARY INSTRUCTION BY TERM
that the fall
1999 - 2008
100 semester has
Number of Sessions
always been the
80
busiest of the
60 academic year.
The sharp
40
decline
20 between
2003/2004 and
0 2004/2005
99/00 00/01 01/02 02/03 03/04 04/05 05/06 06/07 07/08 indicates when
July/Aug Semester 1 Semester 2 May / June English 103
classes began
scheduling one instruction session instead of two.
Distance Instruction
Instruction was offered to Masters of Education students near their homes in two
states during 2007 – 2008. Viterbo librarians visited three educational research
classes in Iowa and 12 educational research classes in Wisconsin. Charts 4 and 5
reflect off-campus sessions and students taking Educational Research from the School
of Graduate Education. The total sessions are down from six in Iowa last year
because not counted are an additional 6 classes that did not request a traveling
librarian. Sessions are down from 15 in Wisconsin during 2006-2007.
300 15
Sessions
2007-2008
2002-03
2003-04
2004-05
2005-06
2006-07
200
2002-03
2003-04
2004-05
2005-06
2006-07
10
07-08
100 5
0 0
Fiscal Year Fiscal Year
Distance student attendance also dropped in the 2007-2008 fiscal year to 209 from a
4-year high of 398 in 2004-2005. Sessions and participants fluctuate over time
because these numbers are determined by admissions to the Masters of Education
Program or by economic conditions outside the library’s control
These charts do not reflect six low-enrollment educational research classes in Iowa
for which the classroom instructors provided the library orientation. The instructors
were aided by a tutorial, an online PowerPoint presentation, online database guides,
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2007/2008 Annual Report
and handouts sent from Viterbo. In addition the students utilized Viterbo’s
interlibrary loan services, serial resources, and reference assistance.
Five librarians share the majority of instructing. Distance instruction sessions are
divided as equally as possible, but campus instruction is not shared uniformly. The
instruction librarian teaches more than 60% of the campus classes. Next year’s goal
will be to reduce the share of the instruction librarian to 50% or less of campus
sessions and increase the number of campus sessions taught by other librarians.
Reference
During FY 2007/ 2008 the library answered a total of 4013 reference questions,
compared to last year’s
6 Total Reference Questions total of 5164 questions.
The library received
02/03 03/04 04/05 05/06 06/07 07/08 2871 reference
questions, which
involve the use of
5395 4679 5164
3087 4013 library resources and
2013 take the most time to
answer, 898 directional
questions, and 585 questions that dealt with equipment or technology issues such as
printing, computers questions, or software. Chart 6 shows that over a period of six
years the number of questions rises and falls.
Library users are showing a rising preference for electronic communication. Chart 7
shows the three main ways that students and faculty in the distance programs and
campus groups communicate with the library reference desk – walking up, emailing,
or by phoning. 7 Source of Reference Questions by Percent 2002 - 2008
Postal and fax 90%
communications are 83%
81% 82% 80%
available but are
rarely used. 70% 70%
67% 65%
Phone
60%
Although total
numbers of Email 50%
questions have 40%
Walk-
declined,
ups 30%
percentages show 26% 24% 26%
that more than 1/3 20%
13% 14% 12%
of our current users 9% 10%
prefer to 5% 4% 5% 7% 6%
0%
communicate by
phone or email 02/03 03/04 04/05 05/06 06/07 07/08
compared to less
than 1/5 in 2003. In 2003 81% of the questions were asked by people who walked
into the library; today only 65% of questions are from walk-ups. In 2003 13%
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2007/2008 Annual Report
communicated by email and 5% used the phone. Today 26% of users email reference
services and 9% contact us by phone.
The reference desk was staffed for sixty of the 105 hours the library was open. The
busiest days were Monday and Tuesday during the fall semester and Monday and
Wednesday during the spring semester. The busiest hours were 11am – 5pm. The
busiest weeks vary each year. For the 2007 fall semester the busiest week was week
ten and in the 2008 spring semester the busiest weeks were weeks five and nine.
We also made a decision to purchase electronic reference books in the coming year
using Gale Virtual Reference platform because the Gale platform allows purchase of
electronic books from a variety of publishers. Oxford electronic books will also be
purchased. In addition we targeted low use references to be removed from automatic
purchasing programs.
We continued to tweak the proxy server, which provides remote access to databases
and electronic references. On our web page we added a second tutorial aimed at
distance students confused about locating the full text of articles and updated web
database guides.
Assessment
The library continues to collaborate with the Viterbo community in creating a culture
of assessment. Librarians provided background information for the self study for the
2008 accreditation review. In the library Reference and Instruction has been
examining how it assesses services and learning and how it keeps these records. An
index of assessments started last year will be refined next year. The library has also
added technology to its assessment tools. This year the library received Audience
Response Systems (clickers) with the intent of using them for future assessments.
The twice-yearly Reference Desk Assessment is now in its 4th year. Every year
students are consistently over 90% satisfied with reference service. We are now
starting to analyze questions to see where information needs are. Technology was a
common theme here also. The one third of the questions received during the Spring
2008 Reference Desk Assessment showed that finding articles in the library or on our
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2007/2008 Annual Report
databases was a top concern. Common questions were on technology uses and
directional questions within the library
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2007/2008 Annual Report
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2007/2008 Annual Report
Material Displays:
This year, I made up a schedule and allowed staff to sign up for a display month. I then
coordinated with them about subject topics, usually focusing on liaison areas, and I
pulled materials, created signs, and advertised the displays in Connections. Here are the
displays near the new books and in the periodicals areas:
Summer 2007:
Proseminar Table: We organized a table display during the first day of
Proseminar. Along with handouts, students were able to enter a drawing for a
memory drive, which was then awarded during their afternoon session.
Star Programs
Fall 2008:
Dylan Hoffman and Brandy Poltrock each won a Rob Gonzalez CD and a Pura
Vida refillable coffee mug in a drawing held in Franny’s in September. We held
this drawing to welcome students to campus and as a way to promote the Rob
Gonzalez concert.
Fall Preview Days
Take a Break @ the Library: This is our semester event where we offer snacks to
give students a boost during finals week.
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2007/2008 Annual Report
Spring 2008:
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2007/2008 Annual Report
columns when asked by Anthony Slaby. Rita Magno, Elizabeth Ehr, Sue Spiker,
and Marilyn Adam also wrote columns.
Dare to be Wise: I continued writing and editing the library’s newsletter, which is
published three times a year. This year, I pushed more toward electronic delivery,
and the final issue was delivered as an email to all our subscribers. I received
some positive feedback on this and although we’ll continue to offer print versions,
it’s also nice to promote a paperless copy.
Community Library Resources brochure. PDF online.
Directions to area libraries.
Laminated signs for study room signup and new cell phone signs.
Request for Cataloging form, suggested by Elizabeth Her.
Other: Bookmarks, Library Facts, numerous promotional signs.
Technology:
Collection Development:
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2007/2008 Annual Report
Continue collaborating with Franny’s to offer fun programs and giveaway events.
Invite a speaker to the library and advertise this campus-wide.
Consider a new poster promotion, much like the ―Read‖ posters we did in the
past.
Continue developing the library blog and put links to it on every library webpage.
Develop additional online video tutorials.
Update and reorganize the Distance Learners page as well as the Database by
Subject and Vendor pages.
Finish weeding the children’s nonfiction collection and begin children’s fiction.
Work with Pat Kerrigan to create displays about academic distinction for the new
Reinhart display case.
Previous Totals
2006/2007 Art Expenditures: $998.05
2006/2007 Program/Event Expenditures: (This year was the library’s open house.) $844.78
2005/2006 Program/Event Expenditures: $325.00
2004/2005 Program/Event Expenditures: $505.00
2003/2004 Program/Event Expenditures: $453.59
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2007/2008 Annual Report
Technical Services
Elizabeth Ehr
Technical Services Librarian
The mission of the library is to provide access to services and resources. Technical
Services strives for quality organization of materials through timely cataloging and
physical processing of new materials, as well as ongoing repair and upkeep of the current
collection. We facilitate the weeding and withdrawal of outdated and damaged items to
allow for growth of newer items in the collection. We also face the continual challenge of
standardization and consistency in the system, which is gradually being achieved by
inputting accurate OCLC records, performing quality original cataloging, implementing
basic authority work, and undergoing various clean-up projects to update and enhance
older records.
This was a recovery year for Technical Services. As numbers were down the previous
year due to library construction and other factors, it was important to gain back some lost
ground. Although miraculous changes were not accomplished, some major improvements
were, such as the elimination of the backlog for CDs and scores, and the overall success
of bringing the number of cataloged items back up around the 2,000 mark.
In general, this was a year of developing new strategies for managing the backlog. Next
to the CD and score projects, the most successful example of this was the new Cataloging
Request form.
Staffing
Elizabeth Ehr, Technical Services Librarian
+ 3-5 work study students/volunteers
Ongoing Projects
Work study students and volunteers are a huge part of Technical Services. They do most
of the physical processing of items, which includes typing labels and covering books.
They also work on special ―clean-up‖ projects when they are not processing items. 2007-
08 projects include:
Table of Contents Enhancements
Since 2000, catalog records have been enhanced with the addition of Table of
Contents information (TOC), which allows items to be searchable by title and/or
keyword. There are now a total of 5,962 TOC enhanced records in the system (up
from 5,386 last year), 576 of which were input this year. This progress has come
about in three ways:
o TOC info is often already present in new records imported from OCLC.
o Cataloger and work study students selectively input TOC info for new
titles when it is not already present.
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2007/2008 Annual Report
o Work study students retrospectively input TOC info for older records,
with emphasis on the Theater, Literature, and History sections.
Student TOC work was not as prolific this year as it has been in the past, due to
attention and resources focused elsewhere. This will hopefully be remedied in the
coming year.
Music Resources
Relying on the expertise of a music major work study student has been critical to
the music collection’s ongoing rehabilitation. Since the transfer of 6,369 books
and scores from the old Music Resource Center (MRC) in 2001, the collection has
made steady progress. Recent improvements include:
o Re-Classification, Binding, & Repair
Methodical review of call numbers for scores and CDs, including the
creation of unique cutter numbers for individual composers. At this point
we have seen great improvement through the piano and vocal sections and
into woodwinds (up to M 359). As pieces have been re-classed we have
also ended up with healthier order among concertos (M 1010-1035) and
other spotty areas throughout. In addition, this year the piano pedagogy
section was intensely targeted, resulting in immense improvement in the
area surrounding MT 746.
o Score Backlog
A backlog of gifted and purchased scores had built up over the last few
years, but with the help of an invaluable work study student, it was
entirely eliminated.
o CD Project
A decision was made to re-imagine the management of the CD collection,
which resulted in a project to convert to durable plastic cases housed
behind the Circulation desk, paired with a display table of jewel cases
sporting photocopied graphics. Phase 1 of the project began with all gifted
and purchased CDs, and was accomplished by Mackenzie and work study
students. The next phase will be undertaken on the bulk of the collection
in the coming year using the newly acquired Zebra label printer.
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2007/2008 Annual Report
Outsourcing Possibilities
With an eye towards alternative options for reducing the backlog, Liz attended OCLC’s
live webcast Improving Access through Contract Cataloging on October 23, 2007. This
session was intended to promote OCLC’s outsourcing cataloging service. Requirements
of this service are a minimum of 50 items and all postage paid by the requesting library.
The service might be worth considering, especially for DVDs which would be relatively
lightweight to ship; however, there could be some incompatibility with our current
methods, including the inconvenience of being without an item for at least a month, or
instead, taking the time to send photocopies of items rather than the item itself. Also
potentially problematic is our exportation of bibliographic records upon acquisition,
which means OCLC would be working with items already partially in the system, making
duplicates a concern. In addition, there would be the risk of faculty needing an item that
appears to be available on the system, but is in fact temporarily not in-house.
Authority Work
Authority work has continued, becoming basic and routine, which is due to the success of
various large-scale clean-up projects over the last couple years. Now that the major
messes have been taken care of, day-to-day authority work consists mostly of
consolidating duplicate name headings and eliminating obsolete subject headings.
However, authority work still needs to be implemented within the weeding process – due
to the recent heavy withdrawal load, it hasn’t been time-efficient to check every deleted
heading for matching authority records. As a result, authority records that no longer have
corresponding bibliographic records continue to exist in the system.
~ 33 ~
2007/2008 Annual Report
Weeding
Technical Services oversees and facilitates the deletion and withdrawal of unwanted
materials from the library collection. Pearl Street Books, a local used book store, has
continued to sell many of our unwanted materials and return a percentage of the profits.
Large Withdrawals
It was another year of extensive withdrawals. In total, 2,567 items were removed,
up from 1,454 last year (and 598 the year before). 937 items were withdrawn from
Religious Studies alone, as well as 320 books from Children’s and at least 150
videos & CDs (many due to low use). Because of the large number of deleted
items once again, it was fortunate that Mackenzie was able to facilitate the
withdrawal process for the majority of these materials.
Nursing Videos
To make space on videos shelves, it was negotiated that all videos purchased by
the Nursing Department would be returned to Brophy, while those purchased by
Adult Learning would remain in the library. A new item code was created for
Adult Learning (64) and added to the appropriate records. There are still lingering
video records that must eventually be deleted from the system, however.
“Free Book Friday” Cart
Second to Pearl Street Books, this has continued to be the giveaway method of
choice. Turnover from the cart is very high; the most obvious detriment is simply
forgetting to refill and refresh the cart often enough for student satisfaction.
~ 34 ~
2007/2008 Annual Report
Additional Responsibilities
Liz taught or assisted with 2 off-campus library instruction sessions and devoted 10
hours/week to the reference desk. She also continued collection development liaison
work for the English and Women’s Studies departments, as well as purchasing for the
Recreational Reading collection.
~ 35 ~
2007/2008 Annual Report
Collection Statistics
Collection numbers were somewhat stable again this year, due mostly to high
withdrawals. For books, both bib and item totals went down, which is probably a result of
withdrawals (2,567) being slightly higher than items cataloged (2,020).
CD-ROMS 46
Videos 2,072
VHS 1,807
Reference 2,240 DVD 265
CD-ROMS 34
~ 36 ~
2007/2008 Annual Report
Archives:
Cataloging continued, with 21 new bib records created for new collections of
materials for various areas.
There were 27 in-house visits to the archives from students and faculty for 2007-
2008, up from the previous year. Digitization of materials began as images and
image information from Viterbo was posted to the WAICU Digital web page at
http://archives.exchange.viterbo.edu/.
Jon worked with Koshia Campbell and Kim Olson-Kopp and participating
members of the WAICU Digital project to develop the web page for the project,
and added 94 images and image information from Edgewood, Ripon, and Viterbo
to the online collection.
Worked with a WHO (Wisconsin Heritage Online) committee to finalize the
collection development policies for that organization.
The Indus scanner and CONTENTdm software began to be used to digitize
selections from the collection.
Instruction:
Jon provided instruction and support for faculty and students in using the Indus
scanner for class and other projects.
Jon provided on-campus and distance library instruction sessions for
undergraduate and graduate students.
Jon and Marilyn also provided instruction to patrons at the library reference desk.
~ 37 ~
2007/2008 Annual Report
Professional development:
Jon served as web page administrator, newsletter editor, and conference planner
for the Wisconsin chapter of the Catholic Library Association. Jon also continued
as a member of the Catholic Library Association’s web page committee, and won
a national award for excellence from the CLA for the Wisconsin Chapter
newsletter.
Jon was also a member of the Collection Development Committee for the
statewide Wisconsin Heritage Online (WHO) digital collections consortium.
Marilyn and Jon kept abreast of the latest developments in their areas through
professional literature and other resources, while Marilyn took online courses
covering spreadsheet and database skills.
Staffing:
Jon - Serials and Archives Librarian.
Marilyn - Assistant Serials Librarian.
Four student workers were hired to work in the Serials and Archives offices.
Dan Nelson selected and scanned images, and entered informational metadata, for
the emerging WAICU Digital project.
Archives
Shelf space containing archival materials:
150
100
~ 38 ~
2007/2008 Annual Report
The total amount of physical material, in linear shelf space, continued to grow in the Archives.
1,200
1,000
Number of 800
Records
600
400
200
0
0
2002- 2003- 2004- 2005- 2006- 2007-
2003 2004 2005 2006 2007 2008
The number of bibliographic records, which make the archives collection searchable
online through the library catalog, also continued to grow as new material was acquired
and cataloged.
Continuations
Continuations Budget and expenditures:
This chart shows the amount allotted and the amount spent for continuations, or standing
~ 39 ~
2007/2008 Annual Report
order titles, over the past four fiscal years. These include reference, career, and general
collection titles.
This chart shows the total number of continuations titles, as well as copies, received for
the past four years. The number of titles and copies has fluctuated due to frequent re-
evaluation of the collection.
Electronic Resources
Number of full-text journals available online:
50000
40000
30000
20000
10000
0
2000-2001 2001-2002 2002-2003 2003-2004 2004-2005 2005-2006 2006-2007 2007-2008
~ 40 ~
2007/2008 Annual Report
This chart, which references information below, shows a generally progressive increase in the
number of ―unique‖ journals (titles that appear in one or more of the databases) offered online
in all databases. The number of total journals references to all journals in all databases,
including those that are duplicated in multiple databases.
BioOne usage:
BioOne
2500
Number of searches
2000
Number of search results
1500
Number of documents
1000 retrieved
Number of abstracts
500 retrieved
Total number for above and
0 other use types
2004-2005 2005-2006 2006-2007 2007-2008
This chart covers usage for the BioOne database over the past four years.
There has been a steady increase in usage for all EBSCOhost databases since the 2001-
~ 41 ~
2007/2008 Annual Report
2002 school year, as this chart, which references statistics below, shows. Many databases
were acquired by the library in the years after 1999.
Despite a brief downturn before 2002, there has been, since then, a generally progressive
increase in the number of abstracts and full-text documents obtained from all EBSCOhost
databases combined, as this chart shows.
80,000
60,000
40,000
20,000
0
2003-2004 2004-2005 2005-2006 2006-2007 2007-2008
Above are various usage indicators for the EBSCOhost database Academic Search
Premier, which provides full-text coverage for scholarly publications in many subjects
and which the library started in 2003.
~ 42 ~
2007/2008 Annual Report
EBSCOhost: CINAHL:
CINAHL
50000
40000
30000
20000
10000
0
2003-2004 2004-2005 2005-2006 2006-2007 2007-2008
Above are various usage indicators for the EBSCOhost CINAHL database, which
indexes and provides full-text coverage for journals in nursing, allied health and other
related areas and which and which the library started in 2003.
Above are various usage indicators for the EBSCOhost database Humanities International
Index, which indexes and provides full-text coverage for journals, books and other
important reference sources in the humanities and which the library started in 2003.
*Only statistics from December 2005 through June 2006 are available for the 2005-2006
period.
~ 43 ~
2007/2008 Annual Report
Above are various usage indicators for the EBSCOhost database MLA International
Bibliography, which offers a detailed bibliography of journal articles, books and
dissertations and which the library started in 2005.
EBSCOhost: PsychArticles:
PsychArticles
14,000
12,000 Number of sessions
10,000
8,000 Number of searches
6,000
Number of full-text articles
4,000 retrieved
2,000 Number of abstracts
0 retrieved
2005-2006 2006-2007 2007-2008
Above are various usage indicators for the EBSCOhost’s PsychArticles, a American
Psychological Association database which provides access to searchable full-text, peer-
reviewed scholarly, and scientific articles in psychology and which the library started in
2005.
~ 44 ~
2007/2008 Annual Report
EBSCOhost: PsychInfo:
PsychInfo
16000
14000
Number of sessions
12000
10000
8000 Number of searches
6000
4000 Number of full text articles
retrieved
2000
0 Number of abstracts
retrieved
2003- 2004- 2005- 2006- 2007-
2004 2005 2006 2007 2008
Above are various usage indicators for the EBSCOhost database PsychInfo, which
provides indexing and abstracts for articles, book chapters, dissertations and books on
behavioral and psychological topics, including social work, and which the library started
in 2003.
EJS is a database the library provides as a searchable interface for the library’s growing
number of online subscriptions.
~ 45 ~
2007/2008 Annual Report
ArticleFirst Searches
530
428
245
220
114
31
Above are the total number of searches conducted by patrons using ArticleFirst, an
OCLC FirstSearch database which covers titles in business, the humanities, medicine,
social science, and other areas, and which this library started in 2002.
Above are the total number of searches conducted by patrons using Dissertation
Abstracts, an OCLC FirstSearch database which indexes dissertations and theses from
institutions in Europe and North America and which the library has received since 2002.
~ 46 ~
2007/2008 Annual Report
350
300
250
200
150
100
50
0
2001-02 2002-03 2003-04 2004-05 2005-06 2006-07 2007-08
Above are the total number of searches conducted by library staff using Wilson Select
Plus, a pay per view service from OCLC FirstSearch which searches and provides full-
text articles in journals in science, humanities, education, and business, and which the
library has received since 2001.
FirstSearch: WorldCat
WorldCat Searches
10,000
9,000
8,000
Number of Searches
7,000
6,000
5,000
4,000
3,000
2,000
1,000
0
2002-2003 2003-2004 2004-2005 2005-2006 2006-2007 2007-2008
Above are the total number of searches conducted by library staff and patrons using
WorldCat, a service from OCLC FirstSearch which serves as a catalog of books, web
resources, and other material in libraries nationwide and worldwide, and which the
library has received since 2001.
~ 47 ~
2007/2008 Annual Report
Grove Music:
Grove Music
30000
Sessions
25000
Full content units
20000 requested
10000 Hits
5000
Queries
0
2003- 2004- 2005- 2006- 2007- Full content units
2004 2005 2006 2007 2008 reached from browse
Above are various use statistics for Grove Music, an online version of the New Grove
Dictionary of Music & Musicians which covers aspects of music, music history, opera,
and performance, which includes links to external sites that provide digital sound clips,
and which the library has received since 2003.
Grove Art:
Grove Art
12000
Sessions
10000
Full content units
8000 requested
Web pages requested
6000
Hits
4000
2000 Queries
Above are various use statistics for Grove Art, which the library received the past couple
~ 48 ~
2007/2008 Annual Report
years. Grove Art Online comprises the full text of The Dictionary of Art and The Oxford
Companion to Western Art.
~ 49 ~
2007/2008 Annual Report
Above are use statistics for Gale’s Business and Company Resource Center over the past
three years. This database finds detailed company and industry news and information.
2,281
2,079
332 407
308
179
Above are use statistics over the past three years for Gale’s Expanded Academic ASAP
database. This database provides full-text coverage of journal articles in all academic
areas. Usage of this database has declined as Academic OneFile is now preferred. (See
below for OneFile statistics.)
~ 50 ~
2007/2008 Annual Report
InfoTrac:
General Onefile
1400
1200
1000
800
600
400
200
0
2004-2005 2005-2006 2006-2007 2007-2008
Above are use statistics over the past three years for Gale’s OneFile database. This
database provides access to news and periodical articles on a wide range of topics.
Academic OneFile is s source for peer-reviewed, full-text articles from the world's
leading journals and reference sources.
InfoTrac: Informe:
Informe
160
140
120
100
80
60
40
20
0
2004-2005 2005-2006 2006-2007 2007-2008
~ 51 ~
2007/2008 Annual Report
Above are use statistics over the past three years for Gale’s Informe database. This
database, created for Spanish-speaking users, provides indexing, images, and full text of
popular Hispanic magazines.
4000
3000
2000
1000
2004-2005
2005-2006
2006-2007
2007-2008
Above are use statistics over the past three years for Gale’s Literature Resource Center
database. This database provides access to biographies, bibliographies, and critical
analyses of authors from various ages and literary disciplines.
Above are use statistics, since 2002, for Issues and Controversies, A source of current, in-depth
and objective information on prominent and widely debated issues.
~ 52 ~
2007/2008 Annual Report
JSTOR:
JSTOR
5000
4500 Total titles browsed
4000
3500
Total citations browsed
3000
2500
2000 Total articles viewed
1500
1000
500 Total articles printed
0
2005-2006 2006-2007 2007-2009 Total searches
Above are use statistics for JSTOR, which the library recently began accessing, which
offers researchers in the Arts and Sciences the ability to retrieve high-resolution, scanned
images of journal issues and pages as they were originally designed, printed, and
illustrated. JSTOR is not a current issues database, as there is a 1 to 5 year gap between
the most recently published journal issue and the content available in JSTOR. As this
chart shows, use has increased the past year and has allowed the library to release many
print journals that otherwise would have required shelf space.
Above are various use statistics for all ProQuest databases combined since 2000. Many
of the ProQuest databases the library currently receives were started after 2000.
~ 53 ~
2007/2008 Annual Report
Above are use statistics for ProQuest’s Criminal Justice Periodicals database over the
past four years. This database provides access to a collection of U.S. and international
criminal justice journals in law enforcement, corrections administration, drug
enforcement, rehabilitation, family law, and industrial security.
Ethnic NewsWatch
5,000
4,000
3,000
2,000
1,000
0
2003-2004 2004-2005 2005-2006 2006-2007 2007-2008
Above are use statistics for the past four years for ProQuest’s Ethnic NewsWatch, a
database containing full-text articles from newspapers, magazines and journals from
ethnic, minority and native presses in various languages.
~ 54 ~
2007/2008 Annual Report
2003-2004
2004-2005
2005-2006
2006-2007
2007-2008
Above are use statistics for the past four years for ProQuest’s Education Journals, a
database containing full-text articles from journals in education and related fields.
ProQuest: Newspapers:
ProQuest Newspapers
8,000
7,000
6,000
5,000
Total searches
4,000
Citation and abstract
3,000
Any full-text format
2,000
1,000
0
2004-2005 2005-2006 2006-2007 2007-2008
Above are use statistics for the past three years for ProQuest’s Newspapers database,
which provides full text coverage for state, national, and international newspapers.
~ 55 ~
2007/2008 Annual Report
Above are use statistics for the past three years for ProQuest’s Nursing Journals database,
which provides full-text acess to trade and scholarly publications in nursing and allied
health.
2003-2004
2004-2005
2005-2006
2006-2007
2007-2008
Above are use statistics for the past three years for ProQuest’s Wilson Education
Abstracts database, which provides full text coverage and images for publications in
areas including adult education, home schooling, language and linguistics, special
education, and other related subject areas.
~ 56 ~
2007/2008 Annual Report
Science Direct:
Science Direct
4,500
4,000
3,500
3,000 Total searches
2,500
2,000 Total documents retrieved
1,500
1,000 Total summaries and
500 abstracts retrieved
0
2005-2006 2006-2007 2007-2008
Above are various use statistics for the past three years for ScienceDirect, a database
which contains over 25% of the world's science, technology and medicine full text and
bibliographic information.
2003-2004
2004-2005
2005-2006
2006-2007
2007-2008
Through the library’s Serials Solutions lists, users are able to search and access journals
available online in various databases. * = Includes above and other types of searches.
~ 57 ~
2007/2008 Annual Report
Serials Subscriptions
Our review of gift subscriptions resulted in the weeding of 37 journals we had been
receiving from UWL and 10 journals we had been receiving from the Viterbo Chemistry
department. 25 direct subscriptions were also discontinued and weeded. We continue to
share our weeded journals with other libraries though the Backserv (which is an Internet
listserv devoted exclusively to the informal exchange of periodicals). Many issues are
also donated to the La Crosse County Jail.
Backserv participants do not pay for journals but do pay shipping expenses by sending
the postage stamps to the donor library. With our aggressive weeding program we had a
large stockpile of stamps. Many of those stamps were given to Sr. Loretta in the mail
room, who used the stamps to cover some of the library’s outgoing postage. This
resulted in a savings of over $1300 in the library postage budget.
Our journals come as paid subscriptions and as gift subscriptions. We have become
much more selective in the gifts that we accept, and continue de-selection and weeding as
indicated by usage and appropriateness for this academic library.
~ 58 ~
2007/2008 Annual Report
Along with the trend in individual electronic subscriptions, libraries also work with
consortiums to maintain access and affordability. For example, we have cancelled 12
print journals that are now available through the Sage database. We no longer have any
microform subscriptions and have weeded all microfilm and microfiche, with the
exception of ERIC documents.
Backserv activity:
2000
1500
0
2002/2003 2003/2004 2004/2005 2005/2006 2006/2007 2007/2008
There was an increase in number of journals sent out on the Backserv this year due to our active weeding
program, especially in discontinued titles
Serials holdings:
600
500
400
300
200 PRINT
100
ELECTRONIC
0
This graph illustrates the continued decline of the number of journals in print format and in increase in individual
electronic holdings.
~ 59 ~
2007/2008 Annual Report
1400
Number of gift subscriptions
1200
1000
800 Number of donated titles from
UW-L
600
400 Number of discontinued titles
200
0 Total number of titles
This graph gives an overview of all serials holdings. The increase in discontinued titles is mainly due to 39 titles
going from print to online only. We now receive only 14 titles from UW-L, compared to 93 from 2003-2004.
2000
1800
1600
1400
1200
1000
800 2004-2005
600 2005-2006
400
200 2006-2007
0 2007-2008
Physics
Art
Education
Math
Music
Nursing
Nutrition
Theatre
Philosophy
Business
Environment
Political Science
World Languages
Biology
Chemistry
General
History
Religious Studies
Sociology
Women’s Studies
English
Psychology
Computer Science
Social Work
Criminal Justice
Library Science
There was decreased usage of journals as magazines classified as subject ―general‖ as a result of 17 magazines
being moved to the Franny's Café as well as a decline in use of general interest magazines (such as Time,
Newsweek, etc.). The Physics and Political Science catagories have also been merged with other departments.
Art journals have been routed to the Art Reading room, resulting in heavy usage of those titles.
~ 60 ~
2007/2008 Annual Report
$9,000.00
$8,000.00 1998/99
$7,000.00 1999/2000
$6,000.00
$5,000.00 2000/01
$4,000.00 2001/02
$3,000.00
2002/03
$2,000.00
$1,000.00 2003/04
$- 2004/05
2005/06
2006/07
2007/08
$25,000.00
1998/99
$20,000.00
1999/2000
$15,000.00 2000/01
$10,000.00 2001/02
2002/03
$5,000.00
2003/04
$- 2004/05
2005/06
2006/07
2007/08
~ 61 ~
2007/2008 Annual Report
$8,000.00
$7,000.00 1998/99
$6,000.00
1999/2000
$5,000.00
$4,000.00 2000/01
$3,000.00 2001/02
$2,000.00 2002/03
$1,000.00
2003/04
$-
2004/05
2005/06
2006/07
2007/08
The above graphs illustrate the dollar amount spent by department from the Serials budget. They do not include journal titles
which are included in databases such as Sage, but do include individual electronic subscriptions and print subscriptions.
~ 62 ~
2007/2008 Annual Report
Acquisitions
Deb Friet, Acquisitions Coordinator
Viterbo University will offer a Latin American Studies Program beginning Fall, 2008. A
grant was used by World Languages faculty to purchase resources to support the
curriculum. During the fiscal year, the Acquisitions Department began ordering titles for
the Latin American Studies Grant, assisting Dr. Smuksta, Chair, and other faculty
members in title verification, ordering resources, submitting all invoices for payment of
resources, tracking the ordering process, rush ordering and rush processing of materials.
Four hundred and two titles were ordered and processed by the Acquisitions Department
for the Latin American Studies Program.
Financial Operations
All vendors were assessed at the beginning of the 2007-2008 fiscal year. While there
were some changes in the blanket purchase order amounts, all vendors from the previous
year were kept in place. Barnes & Noble, a local vendor was utilized for rush items and
regular acquisition orders. Throughout the year new vendors were added to establish
accounts that offered hard to find items.
The goal for the coming year is to reevaluate priorities and resources to best
accommodate a fast-changing environment while at the same time continuing to offer
high-quality services in support of collection development.
~ 63 ~