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    Customer Service Block Diagram

    Uploaded by

    Tushar Iyer
    A customer submits a query that is recorded in a ticket management system. A customer executive is assigned to the ticket and opens it for resolution. The executive determines if the query can be resolved by customer service, requires research, is business-related, or needs technical support. If additional clarification is needed, a response is drafted. Once resolved, a response is stored, and the ticket is closed.

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    © All Rights Reserved
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    Customer Service Block Diagram

    Uploaded by

    Tushar Iyer
    181 views1 page
    A customer submits a query that is recorded in a ticket management system. A customer executive is assigned to the ticket and opens it for resolution. The executive determines if the query can be resolved by customer service, requires research, is business-related, or needs technical support. If additional clarification is needed, a response is drafted. Once resolved, a response is stored, and the ticket is closed.

    Original Description:

    A flowchart describing the sequence of steps involved in customer service operations

    Original Title

    Customer service block diagram

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    © © All Rights Reserved

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    A customer submits a query that is recorded in a ticket management system. A customer executive is assigned to the ticket and opens it for resolution. The executive determines if the query can be resolved by customer service, requires research, is business-related, or needs technical support. If additional clarification is needed, a response is drafted. Once resolved, a response is stored, and the ticket is closed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    181 views1 page

    Customer Service Block Diagram

    Uploaded by

    Tushar Iyer
    A customer submits a query that is recorded in a ticket management system. A customer executive is assigned to the ticket and opens it for resolution. The executive determines if the query can be resolved by customer service, requires research, is business-related, or needs technical support. If additional clarification is needed, a response is drafted. Once resolved, a response is stored, and the ticket is closed.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Customer Executive

    Query recorded in
    (CE) assigned to
    system Ticket
    ticket
    Number

    Customer

    Feedback/ Follow
    up Automated mail with Ticket Number mailed to customer

    CE opens
    No Yes query in ticket
    Is the query management
    Close Ticket 
    resolved? system

    Response/ Answer
    to Query

    Yes Is the query


    resolvable by
    Response stored Answer query
    Customer
    and mailed to
    Service?
    Customer

    No

    Yes
    Direct Query to Research
    Response Collected
    Research Team related query?

    No

    Direct Query to Yes


    Response Collected Business
    Sales/ BD Team
    related query?

    No

    Yes
    Response Collected Direct to Technology Tech support
    Team related query?

    No

    Draft response Test for error, issue Yes Incomplete


    seeking clarification with query Query?

    No

    Error
    Database

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