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Writting Task 2

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Nitin Verma
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443 views3 pages

Writting Task 2

NA

Uploaded by

Nitin Verma
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Listening Part 1: Listening to Problem Solving – Transcript

You will hear a conversation between a man and a woman in the office of an internet service
provider. The woman works for the internet service provider. The man wants to cancel his internet
service.

Section 1:

WOMAN: Welcome to InterLink. How can I help you?

MAN: I’d like to cancel my internet service, please.

WOMAN: Sure, I can definitely help with that. Are you moving, or have you had trouble with our
service?

MAN: No. My rate has gone up too much. I was paying $45 a month at first, but my last bill
was $70. I’d like a cheaper provider.

WOMAN: Who are you thinking of switching to, if you don’t mind me asking?

MAN: TechZone. Their base rate is only $35 a month.

WOMAN: I see. You know, our customer surveys have shown their service is less reliable than
ours.

MAN: I don’t know about that. I’d just like to cancel my service with you.

WOMAN: And TechZone has a 3-week waiting period for installation.

MAN: I’m sorry, but I don’t really care what you think about TechZone. I just want to cancel
my InterLink service.

WOMAN: I understand. I just need to talk to my manager. One minute.

MAN: OK. I have to be at work by noon, though.

CELPIP Accelerate - Listening Practice Test Transcripts Copyright © 2016 Paragon Testing Enterprises
Now answer questions 1-3.
1. Why does the man want to cancel his internet service?
2. When is this conversation likely taking place?
3. Why did the woman give the man information about TechZone?

Section 2:

WOMAN: Sorry for the wait.

MAN: I’ve been thinking, if you give me my old rate, I’d be happy to stick with you guys.

WOMAN: Well, then, I have good news: my manager has authorized me to give you a discount!

MAN: What kind of discount?

WOMAN: We can offer you 20% off, so you’d only be paying $55 a month.

MAN: But that’s $10 more than I was paying last year! And I know you still give new
customers the $45 rate.

WOMAN: Sir, I can assure you that $55 a month is a better rate than you will get with TechZone
after you consider their set-up fees.

MAN: I’m sorry. I really don’t have time for this. Just cancel my service please. I’m late for
work. I’ll be back later.

WOMAN: All right, sir. See you again.

Now answer questions 4-5.


4. Why did the woman offer the man a discount?
5. Why did the man leave?

Section 3:

MAN: Hi. I’m back.

WOMAN: Hello again, sir. Just so you know, I’ve called your cancellation in to our customer
service office. It will be effective March 19th, so you’ll get one more bill.

MAN: Great. And what do I do with the equipment I got from you guys?

WOMAN: First, make sure that you have all the original packaging, power cords, internet
cables, and the modem.

MAN: OK.

WOMAN: Next, go to our website and click on the link that says “return equipment.” You can
print out a mailing label from there.

MAN: Uh huh.

CELPIP Accelerate - Listening Practice Test Transcripts Copyright © 2016 Paragon Testing Enterprises
WOMAN: Then just print out that label and attach it to the box the modem came in. You can
put it in any Canada Post mailbox. That’s it!

MAN: Great. Hey, I’m sorry I was rude to you earlier. I was just frustrated. Thanks for your
help.

WOMAN: No worries. Have a nice day!

Now answer questions 6-8.


6. Where must the man go to return his equipment?
7. What does the woman mean when she says “no worries”?
8. How does the man feel at the end?

CELPIP Accelerate - Listening Practice Test Transcripts Copyright © 2016 Paragon Testing Enterprises

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