An Internship Report

Compiled By
ID: MBAF15A005
Session: (2016 to 2019)

University of Sargodha,
Department of Business Administration,
Gujranwala Campus.

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Dedication:

I dedicate my report to my parents who always loved me and support me to

improve my qualification and also all those who have a soft corner for me.

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3
Acknowledgement

All gratitude and thanks to almighty “ALLAH” the gracious, the most merciful and
beneficent who gave us courage to undertake and complete this task. We are very much
obliged to our ever caring and loving parents whose prayers have enabled to reach this
stage.

We are grateful to almighty “ALLAH” who made us able to complete the work presented
in this project. It is due to HIS unending mercy that this work moved towards success.

I am really grateful to Mr. Munawar Zia (Branch Manager) who providing me an

opportunity to learn about the Banking system of Bank Alfalah limited Islamic banking
which is very important part of my MSC-IT program. I am also very great full to all the
staff of bank specially Mr. Muhammad Irfan (Manager Operations) who provide me
guideline to completion of my internship report

I feel great pride and pleasure on the accomplishment of this report.

Executive summary:
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I have completed my 8 weeks internship at Bank Alfalah Limited Islamic Banking,
Gujranwala. I tried my best to gain something practically from this opportunity.

This report starts from the introduction of word ‘Banking’ and then History of Bank
Alfalah the strategies, policies which they have implemented, about departments,
products and complete overlook on the financial performance of the bank with SWOT
analysis of the bank, some recommendations and suggestions with a full conclusion of
the Bank Alfalah’s internship report.

Bank Alfalah Ltd is a private bank providing financial services to the customers by the
supervision and ownership of Abu-Dhabi group under the management of His Highness
Sheikh Nahayan Mabarak Al-Nahayan. Bank is dealing in corporate and retail banking.

Currently bank continues to strengthen its presence in market by the help of expansion
plan. By the end of 2016 bank have more than 650 branches which include 185 Islamic
Banking branches with eight foreign branches out of which five branches are in
Bangladesh and two in Afghanistan and one in Bahrain.

Bank’s product portfolio includes such type of innovative products according to the needs
and preferences of the customers which are providing benefits to customers as well as
adding profits to the bank. These products include Alfalah car financing, Alfalah credit
cards, Alfalah Hilal Cards, Alfalah Zarie Sahulat. Advances credits, Money Gram, Royal
Profits, online banking and Islamic Banking.

Bank’s growing upward day by day, positive and continuous trends and its profit
percentage is increasing every year. This report approximately includes each and every
feature and aspects of Bank Alfalah which is very helpful for every reader.

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Table of Contents

Internship Completion Certificate…………..…………………………………………..i.

Declaration ……………………………………………………………………………..ii
Acceptance certificate …………………………………………………………………iii
Acknowledgement……………………………………………………………….iv
Executive SummaryTable of Contents------------------------------------------------------v

Chapter 1: Introduction of the organization ------------------------------------------------

General Setup.....................................................................................................
1.1 History of Banking.....................................................................................
1.2 Types of Banking........................................................................................
1.3 History of Banking in Pakistan...................................................................
1.4 Definition of Bank......................................................................................
1.5 Vision, Mission & Values ..........................................................................
1.6 Organizational Hierarchy Chart..................................................................
Chapter 2: Departments------------------------------------------------------------------------
2.1 Cash Department........................................................................................
2.2 Clearing Department...................................................................................
2.3 Remittances Department.............................................................................
2.5 Account Opening.........................................................................................
2.6 Account & Finance......................................................................................
Chapter 3: Ratio Analysis-------------------------------------------------------------------23
6.1 Current Ratio..................................................................................................23
6.2 Acid Test Ratio...............................................................................................24
6.3 Working Capital..............................................................................................26
6.4 Times Interest Earned.....................................................................................27
6.5 Debt Ratio.......................................................................................................28
6.6 Debt / Equity Ratio.........................................................................................29
6.7 Gross Profit Margin........................................................................................30
6.8 Net Profit Margin............................................................................................31
6.9 Return on Asset (ROA)...................................................................................32
6.10 Operating Income Margin...............................................................................33
6.11 Return on Total Equity....................................................................................34
6.12 Total Asset Turnover.......................................................................................35
6.13 Earning Per Share...........................................................................................37
6.14 Operating Cash Flow Ratio............................................................................37
6.15 Divident Per Share..........................................................................................37
Conclusion-----------------------------------------------------------------------------------------40
Recommendation---------------------------------------------------------------------------41
Reference and Sources used---------------------------------------------------------------42
Annexes ------------------------------------------------------------------------------------43

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Chapter-1

1.1 Introduction of the Banking Sector

Banking sector is the main point of economy of any country. Banks play a vital role in the
economy and prosperity of any bank. Banking sector is the back bone of any country’s
economy especially for Pakistan which is counted as under development country.
Banking sector play a significant role in the mobilization of money of any country.
Great journeys begin with but a single step and mighty oaks are born out of humble
seedlings. Bank Alfalah – Islamic Banking Division (BAL-IBD) – presently a division of
Bank Alfalah Limited – is gearing up to become a separate, full-fledged Islamic Banking
entity. BAL-IBD offers to its customers a broad range of Islamic products under personal,
consumer and corporate banking modes. The array of Islamic instruments at the disposal
of BAL-IBD is equipped to provide efficient and satisfying solutions to our customers’
needs. Our Islamic products are Shariah-compliant carrying the seal of Great journeys
begin with but a single step and mighty oaks are born out of humble seedlings. Bank
Alfalah – Islamic Banking Division (BAL-IBD) – presently a division of Bank Alfalah
Limited – is gearing up to become a separate, full-fledged Islamic Banking entity. BAL-
IBD offers to its customers a broad range of Islamic products under personal, consumer
and corporate banking modes. The array of Islamic instruments at the disposal of BAL-
IBD is equipped to provide efficient and satisfying solutions to our customers’ needs. Our
Islamic products are Shariah-compliant carrying the seal of approval of the Centre of
Islamic Economics, an institution vested with powers to attest authenticity and legitimacy
of Islamic banking products in Pakistan.

BAL-IBD has entered into a Shariah Consultancy agreement with the Centre of Islamic
Economics, Karachi, which is a noted and well-known seat of learning for Shariah
scholars and a prominent institution dealing in Shariah Advisory services. Besides

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assisting in advancement of the Division’s product portfolio, the Centre also stamps
approval of the Division’s conduct of business following periodic audits. These audits are
in addition to those carried out by the State Bank of Pakistan and the internal audits
undertaken by the Division itself.

1.2 Types of Banking

Business Loans
Checking Accounts
Saving Accounts
Debit and Credit Cards
Merchant Services
Cash Management

1.3 History of Banking in Pakistan

Bank of Credit & Commerce International (BCCI) was a Pakistan based bank,
established by Mr. Agha Hassan Abdi from UBL, in association with U.A.E and Europe.
BCCI has its branches in 74 different countries of the world. It had its 3 branches in
Pakistan. In 1991, the BCCI was banned, when was accused by European countries that
the bank was involved in some illegal operations with Gulf countries. The major reason
behind European accusation was that BCCI was of Islamic mode. Therefore the bank was
closed due to international pressure. Then, its 3 Pakistani branches were taken over by the
Government of Pakistan, which were named as Habib Credit and Exchange Bank
(HCEB) and these were working as subsidiary of Habib Bank Limited.
Following the privatization in July 1997, Habib credit and Exchange Band assumed the
new identity of Bank Alfalah Limited (BAL) on February 25, 1998. It is now Abu Dhabi
based bank as the family of Sheikh Nahayan Mubarik Al-Nahayan purchased 70% of its
shares and 30% shares remained with Habib Bank on behalf of Government of Pakistan.
Charged with the strength of Abu Dhabi consortium, and under the leadership of His
Highness Sheikh Nahayan Mabarak Al-Nahayan, Minister of Higher Education and

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Scientific Research, Government of Abu Dhabi, and a prominent member of Royal
Family, the bank is energized with the vision, envisaging the development of various
sectors in Pakistan.
Since its inception, as the new identity of H.C.E.B after the privatization in 1997, the
management of the bank has implemented strategies and policies to carve a distinct
position for the bank in the market place.

Strengthened with the banking of the Abu Dhabi Group and driven by the strategic goals
set out by its board of management, the Bank has invested in revolutionary technology to
have an extensive range of products and services.

1.4. Definition of Bank

A bank is a financial institution licensed to receive deposits and make loans. Banks may
also provide financial services, such as wealth management, currency exchange and safe
deposit boxes.

1.5. Vision, Mission & Values

Our Vision: to inspire and empower people to do things differently and shape their own path in
life and business.

Our Mission: we look at the market with fresh eyes to find new opportunities, and seek new
ways of enabling our customers to succeed and advance the world of finance.

Our Values: You, Your Needs, Your Way, The Right Way.

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1.6. Bank Hierarchy Chart

Chairman

H.H Sheikh Nahayan Mabarak Al-Nahayan is an important and prominent member of the
ruling family of Abu Dhabi. After the culmination of his studies at Oxford he returned in
the state administration. In 1988 he was appointed the President of the higher colleges of
Technology comprising of eight colleges throughout the UAE – a responsibility he
fulfilled with distinction. In 1990 he was appointed Minister of Higher Education and
Scientific Research. Presently he also holds the presidency of the Society of the Natural
History and National Heritage. In 1992 he became the Chairman of the Union National
Bank and has since remained involved in strategic management of the institution.

Chairman’s Message

"Our core philosophy of honesty, transparency in customer

dealings, product innovation, excellence in customer service and
our commitment to being a responsible corporate citizen
pervades this website”

Since the inception of Bank Alfalah, by the grace of the Almighty, we have moved
rapidly in expanding our branch network and deposit base, along with making profitable
advances and increasing the range of products and services. We have made a break-
through in providing premier services at an affordable cost to our customers.

Keeping in view our valued clients and the need for constant and effective
communication of information, we have designed this website to be as user-friendly as
possible.

Board of Directors

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 H.E. Sheikh Hamdan Bin
Mubarak Al Nahayan
Chairman

Mr. Abdulla Nasser

Mr. Abdull Khalil Al
Hawalileel Al-Mansoori
Mutawa
Director
Director

Mr.Khalid Mana Saeed Al Mr. Ikram Ul-Majeed

Otaiba Sehgal
Director Director

Mr. Nadeem Iqbal Sheikh Mr. Atif Bajwa

Director Director & CEO

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CHAPTER # 2:

INTERNSHIP ACTIVITY

1ST WEEK CASH DEPT.

2.1.1. Cash Receipt/Deposit

Teller receives cash from the depositors, credit into their respective accounts and issue
receipt against it.

2.1.2. Cash Payment/Withdrawal

Teller pays cash to the depositors against their cheques and debit their respective
accounts.

2.1.3. Utility Billing

Teller receives utility bills like GEPCO, SNGPL and PTCL against cash & cheques from
general public and their account holders.

2.1.4. Fee Collection

Teller collect fee of different Schools, Colleges, Universities, Challans etc. from the
customers and send the challan copies to their respective departments.

2.1.5. EOBI Collection

Bank gives services to EOBI (Employee Old-Age Benefits Institute) customers, Teller
collect amount of EOBI from individuals as well as companies and send it to EOBI
respective department.

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2nd WEEK

CLEARING DEPT.

Bank give services to their account holders by receiving other banks cheque/DD/PO and
send it to their respective banks in clearing through NIFT (National Institutional
Facilitation Technology), upon receiving of funds in clearing, credit to their customers
account.

Types of Clearing

There are different types of clearing according to the nature and area of instruments:

2.2.1. Local Clearing

Bank lodge instruments of local city or the area which is defined by the NIFT, in local
clearing, funds of which will credit on realization on next working day.

2.2.2. Same Day Clearing

Bank lodge instruments in sameday clearing which is more than Rs.100,000/- of local
city or the area which is defined by the NIFT, funds of which credited on realization on
same day.

2.2.3. Intercity Clearing

Bank lodge instruments in Intercity clearing of other cities which are members of NIFT,
funds of which will be credited on realization in 3-working days approximately.

2.2.4. Special Clearing

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At some occasions especially on closings, for the purpose of tax collection FBR
instructed banks to open bank branches till late night to collect treasury instruments in
special clearing to realize the government funds.

2.2.5. OBC (Outward Bills For Collection)

Banks lodge instruments of other banks in OBC in those areas which are not member of
NIFT (mostly rural areas), Branches directly send instruments through courier to
concerned bank branch, consequent upon concerned branch withdraw the amount against
instrument, make DD of their main branch and send it to that bank which lodge it.

PROCEDURE FOR CLEARING OF CHEQUES

Pay-In-Slip:

The customer fills pay-in slip; this slip is just like deposit slip. The cheque number,
account number and amount must be mentioned in this slip.

Stamping and Scrutinizing:

The officer on receipt of cheque will stamp ‘cheque received’ and give a portion of slip
to the costumer and remaining portion of attached with original cheque. At the end of the
day all cheques are counted and then scrutinized bank wise and sent to clearing house.

Clearing House:

This is a facility provided by SPB by acting as clearinghouse. A representative of all bank

gathered daily at evening. Each bank collects the cheque on behalf of their customers and
handed over the cheques, which are not drawn on their bank, to their representatives.
Clearinghouse is present in all major cities and where their branches of SPB the National
Bank Of Pakistan provides this facility

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3rd WEEK

REMITTANCE DEPT.

Banks issue Demand Drafts (DD), Payment Order (PO), Call Deposit Receipt (CDR)
against cash or cheque to fulfill their customer needs.

Details of Instruments mentioned below:

2.3.1. Demand Draft (DD)

Bank Issued DD on their customers demand against cash /cheque. DD specifically issued
for outstation cities which is beneficiary home city so that beneficiary withdraw it locally.

2.3.2. Payment Order (PO)

Bank Issued PO on their customers demand against cash /cheque. PO specifically issued
for within city withdrawal and encashment of PO done at issuing branch.

2.3.3. Call Deposit Receipt (CDR)

Bank Issued CDR on their customers demand against cash /cheque. CDR specifically
issued for tender payment to government, private, local bodies etc. and encashment of
CDR done at issuing branch.

2.3.4. Foreign Remittance

Banks have arrangement with different companies like money gram, Remitex, Westren
Union etc. to facilitate the people living abroad to facilitate their families, friends etc. to
collect amount from the bank branches on proving valid Pin number and CNIC copy.

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4th & 5th WEEK

ACCOUNT OPENING DEPARTMENT

The primary function of a commercial bank is to receive deposits and advance loans.
Deposits are the lifeblood of a bank. These are also the main source of bank’s funds.

The main functions of the department as following;

1. Opening of new accounts

2. Issuance of cheque books
3. Miscellaneous function

ACCOUNT OPENING

The bank open the account of its customers which includes

 An individual
 A firm
 Company
 Corporation or association

ACCOUNT OPENING PROCEDURE

For account opening a proper method is followed mainly in following steps

 First of all a customer must have his original identity card (in case of residents
customer) and original passport (in case of nonresidents customers).
 The client is provided with a set of forms containing account opening form; SS
card and requisition slip to be filled.
 The forms are properly verified.
 Then the customer is allocated an account no.
 In order to operate the account a cheque book is issued to the customer.

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Now we discuss the particulars of these forms one by one.

Account Opening Form:

o This form contains the following details;

 Currency in which client wants to open account (e.g. local or foreign).
 Types of account (current deposit, Musharakah saving and Falah Mahna Amdan)
 Title of account (name of account holder) and his address.
 Nature of account (single or joint), in case of joint accounts the required details of
joint account holder.
 Name & address of nominee/next of kin (the person who is legally entitled to
receive the balance in case of death of account holder).
 Type of organization, if any (partnership, sole proprietorship,
club/society/association, or company that may be either limited, or, public, or
private etc.
 Details of other accounts, if any.
 Undertaking to be filled by the client to abide by the terms and conditions of
bank.
 A mandate to be filled by the joint account holders.
 A list of required documents for limited co., partnership or society is given at the
end.

SS CARD

Along with the account opening form, specimen signature card is to be filled

Requiring the following details;

 Type of account (saving/current/royal profit)

 Telephone number
 Nature of account
 Operating instructions (in case of joint account)
 Specimen signatures

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 Requisition slip

This slip is filled for getting cheque book issues.

ISSUANCE OF NEW CHEQUE BOOK

After an account holder uses his cheque book completely, he can apply for another. The
procedure is as follows;

 He takes the requisition from the old cheque book and submits to the bank after
filling it.
 The officer will match the signature in the bank’s record.
 If the sign matches, the cheque books according to the account type are issued, as
separate cheque books are maintained for different accounts.
 After issuing the entry is made in the register as well as in the computer.

MISCELLANEOUS FUNCTIONS

The Account Opening department deals with several other miscellaneous functions such
as;

 Closing of account
 Amendments in the account
 Letter of thanks

Business Entities

 Sole proprietorship
 Partnership
 Limited companies
 Joint ventures

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  Group accounts

Other Accounts

 Traders
 Club/associations
 Federal, provincial, local government bodies
 Manufactures

6TH & 7TH WEEK

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ACCOUNTS DEPARTMENT

INTRODUCTION

The accounts department deals with various routine activities for the bank. The main
activities performed by it are

1. Budgeting

2. Reporting

3. Maintenance & depreciation of fixed assets

4. Miscellaneous function

1. BUDGETING

Accounts department of a bank, for a year makes budget of every branch. Fiscal year of
bank starts from January and ends on December. The accounts department starts
preparing budget from October the next year.

Procedure

The budget is based on forecasting through past performance.

 First of all, the bank reviews what are its sources of funds and where it can utilize
these funds?
 The main sources of the bank are deposits, securities issued by the bank,
borrowing from other banks, borrowing from SBP, bank’s paid-up capital, its
reserve fund, profit generated by the bank.
 The bank may employ these funds in lending to others at a high rate of mark-up.
Investment in securities, placement in inter-bank markets etc.

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  It also takes into account the income from other sources, cost of funds,
administrative expenses, and utilities expenses.
 Then the budget is submitted to the head office for recommendation and
modification.
 Monthly budget meeting is held by branch managers to analyze the monthly
performance. Budget and actual performances are employed and variance is
computed for analysis.
 Variance can be negative or positive. Variance does not mean that it will have
positive effect on the overall profitability e.g. positive increase in deposits is not
always coupled with positive increase in advances.
 The management will then drive the reasons for the variance and take remedial
measures to achieve the targets.

2. REPORTING

The accounts department in the form of reports clubs and details of various departments
together. Each and every minute detail is provided in weekly, monthly and annual reports.
The reports are submitted to head office, SBP and to the government.

Kinds of Reports:

Following reports are prepared by the accounts department on daily basis.

 Statement of affairs
 Income & expenditure
 New FCY report
 Outstand receipt report
 Subsidiary statement
 Currency wise deposits report

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Names and Working criteria of Bank officials of BAL Islamic
Banking Branch, Model Town Gujranwala.
Control, Manage
, and operates all the
Munawar Zia Manager organization activities.
Muhammad Irfan Operation Manager

Control manage open

M. Bilal Akram Relationship Manager accounts and issue
cheque books, Makes
Nuseiba Naqvi Accounts Officer vouchers daily
statements and
Clearing Officer clearing.

Muhammad Zain Teller

Issue Cash, Take
Muhammad Umair Sorter Deposits, Cheque Cash,
and Utility Bills

M.Umair Afzal BDO

Marketing of Liability
Junaid Butter BDO & Asset and Cross
Selling Like Car, Banca
etc.

Babar Aslam DMS Operator Scan Daily

Vouchers.
Shamshair Office Boy Provide Protection,
Outer Work e-g
Bring Drinks and
Making Tea and
Inner Work e-g
look after Manual
Registers and
Forms.
CHAPTER # 3

Crytical Analysis of The Bank

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3.1: Risk Framework

3.2: Risk Faced By the Bank

"The risk of loss resulting from inadequate or failed internal processes, people and
systems or from external events."

Risk is the primary stair towards goal achievements of any organization in spite of the
fact either it is a manufacturing oriented or service oriented organization. In success of
any organization the marketing principal always persists “The greater the potential return
one might seek, the greater the risk that one generally assumes”.
The major risk faced by BAL is operational risk, as the name suggests, a risk arising
from execution of a company's business functions. It focuses on the risks arising from the
people, systems and processes through which a company operates. It also includes other
categories such as fraud risks, legal risks, physical or environmental risks

3.3 Branch Risk

Operational risk is the risk of loss resulting from inadequate or failed internal processes,
people and systems, or from external events.

After in-depth analysis for seeking Operational risk in branch, a branch can face three
different types of risks.

1. Security System
2. Management Information System
3. Employees Integrity

Security System

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"A security risk is any event that could result in the compromise of organizational assets.
The unauthorized use, loss, damage, disclosure or modification of organizational assets
for the profit, personal interest or political interests of individuals, groups or other entities
constitutes a compromise of the asset, and includes the risk of harm to people.

One of the most important / alarming stage of risk for the branch is of its security system.
All financial sector total depends on its security system because of a little mishandling
may result of a serious loss. It is further divided in to three types of risks.
 Branch Security Guard Service
 Security Cams
 Fire/Emergency Alarm System

Risk begins from the service quality of Security Guard Team member available in the
branch. Here comes activeness of security guard posted at main entrance door of branch
by proper checking at door to entrance of every customer with metal detector.

In addition to security systems of a branch, 2 nd phase is the installation of high resolution

CCTV cameras the cover all the branch internally as well as externally. In the last phase
of discussion for security system of the branch is the installation and active mode of Fire
and Emergency alarm systems in the branch.

Compromise of organizational assets may adversely affect the branch and their clients. As
such, consideration of security risk is a vital component of Branch Risk.

Information technology risk, or IT-related risk, is a risk related to information technology.

This relatively new term due to an increasing awareness that information security is
simply one facet of a multitude of risks that are relevant to IT and the real world
processes it supports.

As the modern society the branch business totally depends upon information and
computers networks. The branch would be in trouble by unauthorized access, use,

XXIV
disclosure, disruption, modification, perusal, inspection, recording or destruction of
information system. Information security grew out of practices and procedures of
computer security. The branch can face following types of losses with a little security gap
in information system.

 Data Base Destroyed

 MIS security protection loss

 Effect Customer Service

 Effect Branch income

It is a concept of consistency of actions, values, methods, measures, principles,

expectations, and outcomes. In ethics, integrity is regarded as the honesty and
truthfulness or accuracy of one's actions. Integrity can be regarded as the opposite of in
that it regards internal consistency as a virtue, and suggests that parties holding
apparently conflicting values should account for the discrepancy or alter their beliefs.

Integrity is the inner sense of "wholeness" deriving from qualities such as honesty and
consistency of character. As such, one may judge that others "have integrity" to the extent
that they act according to the values, beliefs and principles they claim to hold.

Employee’s integrity in the branch is another major risk factor for the branch business.
Basically it rises from the misjudgment of Human Resources team at recruitment and
selection phase. The honesty and integrity of staff member can boost the branch business
and on the other hand create whole in shape of losses for the branch.

The honesty or integrity of individuals can be tested via pre-employment screening from
employers. Actions such as theft and counterproductive measures from various past
employments affect the score an employee would obtain from the integrity test.

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3.4 Systematic Risk

Systemic risk is the risk of collapse of an entire financial system or entire market.
Systematic risk also called aggregate risk or undiversifiable risk which affects whole or
broad market. Political risk is a type of risk faced by investors, financial institutions like
banks and governments. Today political condition of Pakistan is very falling short. Load
shading is the main dilemma of Pakistan which creates instability in the market and
overall business setup has disturbed

3.5 Un-Systematic Risk

Unsystematic risk is risk unique to a firm or an industry. Risk in banking can be defined
as unfavorable impacts on profitability and represent distinct sources of uncertainty. Risk
in Islamic banks will depend on the level of the coverage of the interest charges ratio (net
operating income over interest charges). Risk related to the new status of the loans given
by Islamic banks. Credit risk is main contributor of total risk in banks and can cause
instability in banking operations.

3.6 Risk Mitigation Approaches

Future prospects of the Organization

The future prospects of the organization are opening of new and more branches in the
country. In Gujranwala there is single branch of Alfalah Islamic now the management is
thinking about of open new branch in the city within year because Islamic Banking is one
of the emerging field in global financial market, having tremendous potential and
growing at a very fast pace all around the world. Second future prospects is launching
branchless banking because introduction of branchless banking regulation by the SBP has
opened up a new market and availability of low cast non-bank locations and distribution

technologies for banks to offer affordable financial services and increase the banked
population of the country.

XXVI
Over the last two years bank Alfalah has ventured in this area with various initiatives to
facilitate the government to distribute payments among the un-banked. Now bank Alfalah
has launched his branchless banking system in the country. Mobile banking services in
the new initiative to introduce in the banking sector.

Conclusion

Bank Alfalah is one of the leading banks in Pakistan due to its fastest growing rate
and its increasing goodwill and loyal staff. Bank Alfalah has strong finical position, as
its owner’s are always willing to inject more equity in it. Although the BAL is very
strong bank and one of the fastest growing banks and its main policy is to provide
excellent customer services but there are also some weaknesses in the bank which the
BAL faced and should remove to enhance its business. These weaknesses are as
under:

 Inadequate staff due to which the burden on the existing staff is more which
reduces their efficiency.
 Lack of suing information technology
 Lake of modern advertisement techniques
 The staff of the BAL is not satisfied with the salary structure given to them.
 Negative influence of the management regarding favoritism
 Gives its employees less record and other benefits. Its results in less efficient
team of workers.
 Excessive load of work.
 Late sitting time constraint and responsibilities

Recommendations for Improvement

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Reference & Source used

Annexes

 Opening of new Branches in the country

 Focused of the new Branches especially Islamic Banking
 Planning to Introduce the Branchless Banking System
 Introducing the Mobile Financial Services
 Launching of Mobile Banking Account E-statement and Internet Banking system
 Launching of new Banking Software ( Bank Smart T24 )
 Launch of CRICA campaign
 Launching of FMA promotion campaign
 Opening of three new Branches in Gujranwala city

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