Scribd
Upload
117 views2 pages

Guest Comment Form

The document is a comment form from the Subic Bay Peninsular Hotel asking guests to provide feedback on their experience. It asks guests to rate their experience with food and banquets, accommodation, and functions on a scale from excellent to poor. It also asks for suggestions on improvements and an overall rating of their stay. The form collects contact information and reasons for choosing the hotel to help improve services.

Uploaded by

Allan Sinamban
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
117 views2 pages

Guest Comment Form

The document is a comment form from the Subic Bay Peninsular Hotel asking guests to provide feedback on their experience. It asks guests to rate their experience with food and banquets, accommodation, and functions on a scale from excellent to poor. It also asks for suggestions on improvements and an overall rating of their stay. The form collects contact information and reasons for choosing the hotel to help improve services.

Uploaded by

Allan Sinamban
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

Where everything is at your fingertips… Date:

We at Subic Bay Peninsular Hotel care about what you think of the services we provide. We value your feedback and we would appreciate
if you take little time to fill out this comment form.

I. FOOD AND BANQUET EXCELLENT GOOD AVERAGE POOR

1. Rate the quality of service you received from the server.


2. Appearances of the employees are neat and professional.
3. How was the quality of the food?
4. How was the quality of the beverage/drinks?
5.Over all dining experience
6. What improvement would you like to see so that we could
be of better service to you?

II. ACCOMODATION

1. How was the service of our Front Desk Officers/Clerks?


2. Quality of initial inquiry
3. Check In/Check Out efficiency
4. Condition of lobby/reception area?
5. How was the physical set up of the room?
6. How was the cleanliness, neatness, appearance and odor
of the room/s?
7. Housekeeping staff Courtesy and Efficiency
8. Was all the equipment in proper working order inside
the room?
9. Are all requested amenities given on time?
10. What improvement would you like to see so that we
could be of better service to you?

III. FUNCTION

1.Quality of ambiance and environment


2. Are all request set up have been provided?
3. Was all the equipment in proper working order within
the hall?
4. Engineering/Maintenance Assistance

 Company name/Client name:

 Where did you learn about the hotel? Would you recommend us to others?

 Why did you choose to stay at Subic Bay Peninsular Hotel?

 Your Overall comment about your stay with us:

OVERALL RATING
(4) EXCELLENT (3) GOOD (2) AVERAGE (1) POOR

***Thank you very much with your time and answers.

You might also like