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Sequence & Interaction Example PDF

This document provides an overview of the sequence and interaction of processes within a quality management system (QMS) that complies with the ISO 9001:2015 standard. It outlines the key QMS processes including management and review processes, operation and product realization processes, performance evaluation processes, and support and assurance processes. These processes are mapped out in a flow chart that shows how customer requirements and feedback interact with strategic planning, production planning, engineering, purchasing, production, and other functions to deliver products and services that meet customer expectations.

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TAHIR MAHMOOD
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4K views1 page

Sequence & Interaction Example PDF

This document provides an overview of the sequence and interaction of processes within a quality management system (QMS) that complies with the ISO 9001:2015 standard. It outlines the key QMS processes including management and review processes, operation and product realization processes, performance evaluation processes, and support and assurance processes. These processes are mapped out in a flow chart that shows how customer requirements and feedback interact with strategic planning, production planning, engineering, purchasing, production, and other functions to deliver products and services that meet customer expectations.

Uploaded by

TAHIR MAHMOOD
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Quality Manual

www.iso9001help.co.uk
ISO 9001:2015 Quality Management System

A.2 Sequence & Interaction of QMS Processes

Customers & Interested Parties

Management & Review Processes


Customer Requirements Customer Satisfaction
Strategic Direction,
Operational Purpose Operation & Product
& Management Realization
Quality Planning System Planning Customer Feedback
Strategic Planning Customer Perceptions
PLAN DO Complaints
Production Planning
Process Planning Product Returns
Design Reviews Performance Corrective Action
Corrective Action &
Evaluation &
Improvement
Management Review

CHECK ACT

QMS Requirements QMS Data Points

Policy, Objectives & KPIs Supplier Metrics


Risk & Opportunity Process Metrics
Competence & Awareness Product Metrics
Resources Service Metrics
Responsibilities & Authority Non-conformances

Operation & Production Processes

A. New or
2. Contract 3. Produce 4. Order
1. Receive Order Existing
Review Quote Acceptance
Product?

Existing New

6. Engineering 7. Purchasing & 8. Receiving B. Production &


5. Specifications
Change Control Outsourcing Inspection, ID & Assembly
& Designs
& Validation Controls Traceability Processes

Non-conforming

C. Non-
9. In-process 10. Final 11. Packaging &
12. Dispatch conforming
Inspection Acceptance Product Storage
Outputs

Non-conforming

Support & Assurance Processes

Calibration Documents Customers &


Internal Data Root-cause
Training & Asset /Records & Interested
Audits Analysis Analysis
Maintenance Knowledge Parties

Document Ref. Page 43 of 44

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