Frequently Asked Questions for the SAP

Learning Hub

Last Updated 02/26/2015

Table of Contents
What is the SAP Learning Hub? .................................................................................................................... 3
Training Material........................................................................................................................................... 3
Getting Started.............................................................................................................................................. 5
Use on Mobile/Portable Devices .................................................................................................................. 9
Access to the SAP Learning Hub.................................................................................................................. 10
Security ....................................................................................................................................................... 11
Training Systems ......................................................................................................................................... 12
CPE/CE Qualifications and Documentation ................................................................................................ 12
SAP Certification ......................................................................................................................................... 16
Reporting Training Time.............................................................................................................................. 17
System Requirements ................................................................................................................................. 17
Technical Issues........................................................................................................................................... 18

Note: The topics in the Table of Contents are hyperlinks. You can jump to the topic page by
holding “Ctrl” and clicking on the topic name. There may be a slight delay before being
transferred to the corresponding page.
What is the SAP Learning Hub?

The SAP® Learning Hub is a cloud-based solution that provides anytime, anywhere learning
opportunities on SAP® solutions. Whether you are new to the SAP Learning Hub or have used
it before, you’ll find the following FAQ helpful while accessing or planning your training.

Training Material

Handbooks

A handbook is the format in which instructor led learning content is presented. On the SAP
Learning Hub, users have access to handbooks for more than 3,000 training courses, ranging
from introductory to advanced courses. To display content, a handbook uses flipbook
functionality, allowing you to scroll through course content, add bookmarks, and add notes to
assist with understanding. Flipbooks have a useful search feature that allows you to find topics
of interest easily and quickly. For anytime, anywhere access, you can view a handbook on a
tablet or iPad. However, you cannot print a handbook.

E-Learning Courses

E-learning uses electronic technology to provide educational content outside of a traditional

classroom. It refers to a course or a program delivered completely online, using the Internet. E-
learning courses allow you to improve or maintain your skills by building online learning into
your schedule. You have the flexibility to determine what, where, and when to learn. You can
repeat learning units as often as needed and control the duration of learning sessions.

E-learning courses include highly effective instructional elements and simulations based on
authentic situations. Because the courses are designed using real-world business scenarios,
users can work more productively with the SAP solutions related to their own business
functions.

Note: E-Learning courses are the only type of training material on the SAP Learning Hub that
qualifies for CPE/CE Credit.

Curriculum

A curriculum is a group of courses that prepare you for and lead to a certification exam. The
curriculum you choose can contain Handbooks, E-Learning courses, and Learning Rooms.
When you add a curriculum to your learning content area, you don’t need to search for all the
individual courses that make up a certification. And once you have studied all the courses in
your chosen curriculum, you will be ready for the related certification exam.

Learning Map

A learning map is a collection of user training materials for a specific business role. Structured
like a table of contents, the learning map guides you through a preselected set of content from
an e-learning training course. It provides brief information about the learning units as well as
links to the training material. A map leverages the training content for a specific template or
implementation project based on specific role assignments.

When new solutions and functions are implemented, users must be trained in the new
functions they will use. A learning map is generated for specific tasks of a role (for example,
new functionality a purchasing agent will use) from an existing project structure.

Learning Room

A learning room is an expert-moderated, social-learning environment. A room covers specific

topics and is structured along the curricula. You join other learners who have similar learning
objectives and want to complete the same content. For guidance on how to access a learning
room, watch the short demo.

Program

Programs are a new course category in SAP Learning Hub, providing a learning content bundle
that participants can use to track their completion progress.

These programs are now a preferred method for bundling more than one course into a logical
learning path. They were created to cater to online courses. Students can use them to track
completion progress throughout their course of study. SAP plans to use them extensively in
order to build learning maps and enrich the customer experience.
SAP Live Access

Maximize learning efficiency by purchasing additional hands-on practice time in a secure,

hosted training system. As a complement to SAP Learning Hub, the SAP Live Access
environment is an on-demand offering available to external consultants, project teams,
centers of expertise, and others to test, validate, explore, and get hands-on exposure to SAP
solutions by using a training system landscape. Vouchers for SAP Live Access are available
from the training and certification shop. For more information about using SAP Live Access,
watch the demo.

Note: SAP Live Access is an additional cost to you. You must contact your competency leader
to obtain approval before ordering the service. You should also confirm the appropriate way to
submit your expense for reimbursement.

Is the training material similar to those used in SAP Instructor led classes?

The handbooks found on the SAP Learning Hub are identical to what you'd get in traditional
public or private SAP instructor led class. Also, the E-Learnings and OKPs are identical to what
you'd purchase on the SAP website.

How long will I have to complete a course? Are there due dates?

There is no designated time for completion for the Learning Hub courses. They may be
completed at your own pace. You may even take a course more than once should you choose
to do so. However, the Learning Hub licenses expire on an annual basis, so learning should be
completed within that timeframe to avoid losing any progress you have made on an
incomplete course or courses.

Can I download or print courses/material for use offline?

No, the material on the SAP Learning Hub cannot be downloaded or printed. It can only be
accessed using a web browser.

Getting Started

What is the website for the SAP Learning Hub?

You can access the SAP Learning Hub with the below link if you have been granted a license.
Simply enter your unique username and password.

https://performancemanager.successfactors.eu/login?company=learninghub&loginMethod=P
WD

Note: In order to access the site, you will need to use your unique username and password
which can be found in the “EY Welcome email”.
How do I find training material?

From the home page, you can click on the “Home” menu to display a drop down of other
screens. Click on “Learning Content”.

On the Learning Content screen, you will see a section called “Find Courses”. In the search
box, enter the topic (ex: Billing) or course name (ex: SCM615) you would like to study and click
on the “Go” button.

The search will return all results related to the topic.

Note: You can filter the material by Delivery Method to only display E-Learning, Handbooks,
Learning Maps, and/or Learning Rooms.
How do I know the length of the training course?

When you search for training material such as an E-Learning course, you can click on the
course name to see the detailed description and duration.
Note: The duration is the estimated time it should take to complete a course. The training
courses are self-paced and may take more/less time depending on the user’s knowledge of the
topic and experience level.

How do I start the training course?

Once you find the course you want to study, you can either start the course right away or
assign it to yourself to study at a later date. If you place your cursor anywhere within the
course box, you will see the “Assign to me” and “Start Course” buttons appear. Click on
“Assign to Me” to add the course to your training material. Click on “Start Course” to begin
the course immediately.

Where do I find training courses that I started or assigned to me?

Courses that have been started, but not finished, and those assigned to your profile can be
found on the “Learning Content” screen. The training material will be located in the “My
Active Courses” section.
Use on Mobile/Portable Devices

Can I access the SAP Learning Hub on a mobile device?

The SAP Learning Hub is accessible on mobile devices that meet system requirements but
some of the training material/courses may not function properly. Due to this, it is not
recommended to use mobile devices to access the SAP Learning Hub.

Note: The mobile/portable technology will not be supported by IT Support should you
encounter any issues.

Can I access the SAP Learning Hub on a tablet or iPad?

Yes, the SAP Learning Hub will work with your IOS or Android devices as long as it meets the
system requirements.

Note: The mobile/portable technology will not be supported by IT Support should you
encounter any issues.

Can I download or print courses/material for use offline?

No, the material on the SAP Learning Hub cannot be downloaded or printed. It can only be
accessed using a web browser.
Access to the SAP Learning Hub

How do I request a license to gain access to the SAP Learning Hub?

You need to reach out to your competency leader to request access. They should coordinate
the request with the Learning Leader or designated learning contact for the area.

Will my access to the SAP Learning Hub expire?

Learning Hub licenses are a subscription with an annual renewal. Each end user will have a
user license that lasts 1 year. At the end of the year, you will need to confer with your counselor
and/or People Consultant to request a renewal for a second year.

In addition, utilization of the Learning Hub will be actively monitored. If an end user does not
access the Learning Hub for more than 3 months, their license will be reviewed and potentially
terminated.

I can’t find the “Welcome” email containing my username and password?

If you can’t find your welcome email, first try the “Forgot Password”. Enter your email address
in all lowercase letters as your username.

If that doesn’t work, you can contact the EY Help Desk.

Do I need to be connected to the EY Network to Access the SAP Learning Hub?

No, you do not need to be connected to the EY Network. The SAP Learning Hub can be
accessed on outside networks.

Can I access SAP Learning Hub while abroad?

Yes, you should be able to access the site while traveling internationally as long as you use the
correct link and enter your unique username/password.

Do pop up blockers need to be turned off to view course content?

Yes, you must disable pop-up blockers in order to view course content properly. Browser
toolbars can interfere with the performance of online learning courses. Toolbars, such as the
Google Toolbar, should be disabled while using the courses.
Security

What if I forgot my password?

If you have forgotten your password, use the “forgot password” option on the SAP Learning
Hub login page. On the next screen, enter your EY email address in all lowercase letters. You
will receive an email with instructions on resetting your password.

Note: If that doesn’t work, you can contact the EY Help Desk.

How do I change/reset my password?

To change your password, select the drop down by hovering your cursor over your name on the
Learning Hub Home page and select “Options” then follow the instructions to change your
password.
Can I share my credentials/training material with others?

No, you cannot share learning materials. Please refer your colleague to their counselor for
consideration to receive their own license.

Training Systems

Does the SAP Learning Hub provide a live training system?

No, the SAP Learning Hub does not contain a live training system. You can purchase time on
the SAP Live Access practice system for an additional cost. You must provide a business case
and get approval from your competency leader before you purchase time on the training
system. When doing so, make sure to ask how to submit the expenses for reimbursement.

Note: You can practice on the EY Sandboxes free of charge. The data will not match the
exercises found in the training material, but you will at least be able to see the SAP screens and
test some capabilities.

How do I purchase time on the SAP Live Access training system?

This is available, but we are having technical problems with enabling the purchase for our SAP
Learning Hub users. We will update this section when the problem has been resolved.

CPE/CE Qualifications and Documentation

What training material qualifies for CPE/CE credit?

Only SAP E-Learning courses qualify for CPE/CE credit. The Handbooks, Online Knowledge
Products and Learning Rooms are informational resources only and do not qualify.

How many CPE/CE credits are the E-learning courses worth?

When you search for an E-Learning course, you can click on the course name to see the
detailed description and duration. To estimate the number of CPE/CE credits, convert the
duration to minutes and divide by 50. You will need to round down to the nearest whole/half
number.
Will my CPE/CE Credits be automatically loaded to my EY Leads account?

No, CPE Credits will need to be requested on an individual basis. The SAP Learning Hub E-
Learning courses will be treated as external courses and the requests to CPE credit will need to
be submitted using the EY Leads process.

For Continuing Education credits (CE’s), please follow the process for external learning in your
home office country.

What is required when requesting CPE/CE Credit?

When requesting CPE/CE Credit via EY Leads, you will need to provide both a Certificate of
Completion and estimated course length. You can find instructions to print the Certificate of
Completion in the following question.

Can I print a Certificate of Completion for my training courses?

Yes, however the only courses that qualify for Certificates of Completion are the SAP E-
Learning courses. At the successful conclusion of those courses, you will be able to print a
Certificate of Completion.
To print the Certificate of Completion:

On the My Learning Content Screen, go to the Learning History page to view all completed
work. You can navigate to this page by clicking on the “View all” button within the Learning

History section.

Place your cursor on the course name which you would like to obtain the Completion
Certificate for. After a second or two, a pop up will be displayed with multiple options. Click
on “Print Certificate”. This will open another internet window/tab to display the certificate.

Note: It may take some time to load the certificate. Do not press the back or refresh button.

Once your certificate is displayed, choose to either “save” or “print” the document.
Can I print a transcript in the SAP Learning Hub?

Yes, you can print a transcript of your courses and time spent training. On the My Learning
Content screen, click on “Reports” within the Links section.

Expand the selection Learning History  Learning History (CSV) to open the selection criteria
for creating a report.
Enter the report criteria which you would like to generate.

Note: The report will not automatically be saved. You will need to do a “Save As” to keep a
copy of the generated report.

SAP Certification

How do I find information regarding SAP Certifications and Training Locations?

The below website contains all of the certification and testing location information.

https://training.sap.com/shop/certification/

Can we take the SAP Certification Exam on the SAP Learning Hub?

No, the Certification Exam has to be administered at an authorized testing facility.

How do I find the training material/courses related to a specific certification?

When you find a certification on the SAP Website, you can see the different topics covered
within the certification exam. Each topic will have associated courses/training materials (ex:
SCM605 for Sales and Distribution).
On the SAP Learning Hub site, you can search for those specific courses (ex. SCM605) and
assign them to yourself. Another option is to search for curriculums which contain multiple
courses, handbooks, etc. related to the topic.

Will the SAP Learning Hub provide enough training material to pass the SAP Certification?

Yes, it should. You will have access to the same material that is taught in SAP classes. You will
be able to study material for each topic associated to the exam you want to take. Plus, many
of the E-Learning courses have exams upon completion which will help you familiarize with the
type of questions on the certification exam.

Reporting Training Time

Is there a charge code for completing these courses during working hours?

Internal learning time codes are assigned by your business unit. Please consult your time
guidelines to determine whether you should charge the time to a specific code and what code
to use.

System Requirements

Hardware Requirement:

 Processor: Minimum 2.4 GHz processor

 RAM: 2 GB RAM minimum
 Sound: 24-bit sound card, with speakers or a headset (optional)
 Screen resolution: 1024 x 768 pixels (minimum)

Software Requirements:

 Operating system: Microsoft Windows Vista, Windows 7, Windows 8, and Windows 8.1.
MAC OS 10.5.x and MAC OS 10.8.4. Courses are not fully compatible with handheld
devices.
 Browser: Microsoft Internet Explorer versions 8 to 11 (32-bit version only), Mozilla
Firefox versions 7 to 33 with JavaScript support in the browser configuration, Google
Chrome versions 25 to 38, and Safari versions 5 to 6. Browser zoom must be set to
100%.
Plug In Requirements:
 The courses require at least the Adobe Flash Player 9 plug-in (subversion greater than
115) in order to function. Get Adobe Flash Player.
 For Web assessments, Java plug-in JRE 1.4.2 or higher is required. Get the newest Java
plug-in.
 For viewing PDF files, Adobe Reader software is required. Get Adobe Reader.

Connectivity Requirements:
 The minimum required connection speed is 2 MB. We recommend at least 10 MB and
above for high-quality performance. While the course will function at the minimum
required speed, serious performance degradation may occur due to the multimedia
nature of the materials.

Technical Issues

What if I am having technical issues?

We have a dedicated team for SAP Learning Hub issues. In the event you experience a
technical issue, please contact the EY Helpdesk at 1-800-394-3573. When you report the
problem, please indicate your issue is for the SAP Learning Hub so you will be directed to the
correct support team.