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    Salesforce Health Cloud: Patient Relationships, Not Records

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    Madhuri Malayathi
    Salesforce Health Cloud allows healthcare organizations to focus on patient relationships rather than medical records. It provides tools for care teams to efficiently collaborate, deeply understand patients, and build relationships across entire care journeys. Key capabilities include a complete patient view, smarter patient management, and creating a personalized end-to-end experience for patients through secure online communities.

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    © All Rights Reserved
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    Salesforce Health Cloud: Patient Relationships, Not Records

    Uploaded by

    Madhuri Malayathi
    171 views2 pages
    Salesforce Health Cloud allows healthcare organizations to focus on patient relationships rather than medical records. It provides tools for care teams to efficiently collaborate, deeply understand patients, and build relationships across entire care journeys. Key capabilities include a complete patient view, smarter patient management, and creating a personalized end-to-end experience for patients through secure online communities.

    Original Description:

    HCD

    Original Title

    healthcloud-datasheet

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    Salesforce Health Cloud allows healthcare organizations to focus on patient relationships rather than medical records. It provides tools for care teams to efficiently collaborate, deeply understand patients, and build relationships across entire care journeys. Key capabilities include a complete patient view, smarter patient management, and creating a personalized end-to-end experience for patients through secure online communities.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    171 views2 pages

    Salesforce Health Cloud: Patient Relationships, Not Records

    Uploaded by

    Madhuri Malayathi
    Salesforce Health Cloud allows healthcare organizations to focus on patient relationships rather than medical records. It provides tools for care teams to efficiently collaborate, deeply understand patients, and build relationships across entire care journeys. Key capabilities include a complete patient view, smarter patient management, and creating a personalized end-to-end experience for patients through secure online communities.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    SALESFORCE HEALTH CLOUD

    Patient relationships, not records.


    For over 18 years, healthcare and life science Health Cloud not only unlocks data from legacy
    companies of all sizes and types — provider, payer, systems of record and EHRs, it gives healthcare
    health system, pharmaceutical, and medical device professionals the tools they need to collaborate
    companies — have relied on Salesforce to help more efficiently, understand patients more deeply,
    drive productivity and increase revenue. Now, with and build 1-to-1 relationships across entire
    Health Cloud, organizations can also take patient care journeys.
    relationships to the next level.

    Here are just some of the ways Health Cloud can help build deeper patient relationships:

    Health Cloud Today Page

    Patient Care Network

    Care Plan Tasks

    Complete Patient View Smarter Patient Management Personalized End-to-End Experience


    Quickly access patient profiles, With our smarter management Create a secure patient community
    care team networks, care tools, care teams and providers with drag-and-drop ease and
    plans, and health timelines, can easily focus on the patients connect the entire care team on
    including clinical data and and tasks that need the any device.
    patient interactions. most attention.
    TAKE A CLOSER LOOK AT THE FUTURE OF PATIENT REL ATIONSHIPS

    Salesforce Health Cloud Feature Set


    Salesforce Shield** Field Audit Trail
    Platform Encryption
    In addition to Health Cloud, Event Monitoring
    Salesforce Shield addresses
    today's complicated
    Complete Patient View
    compliance and governance
    Patient health timeline
    requirements by offering an
    Patient profile
    extra layer of visibility and
    Patient care team network
    control that ensures sensitive
    Care Team Productivity
    PHI data is handled securely.
    Patient prioritization page (Today Page)
    Intra care team collaboration
    Configurable patient setup
    Care plan customization & management
    Population analytics
    Salesforce Health Cloud
    Patient lists
    With Health Cloud, customers Patient segmentation filters
    have a data model built Risk Stratification (Analytics for Health Cloud)
    around patients and designed Lead to Patient Conversion
    specifically for a clinical setting Concurrent care plans
    using FHIR standards. This Health Cloud Empower: Mobile
    out-of-the-box functionality components for care plan management
    reduces customization as well Clinical Data Management
    as guesswork, and benefits Clinical data model
    from Salesforce’s continuous EHR integration*
    innovation with three seamless HL7 compliant interface*
    upgrades each year. EHRData Objects (HL7 FHIR standards)
    Individual patient model

    Knowledge base — read & write**


    Knowledge usage analytics
    Rich knowledge article templates*
    Customer Community**
    Salesforce Service Cloud Omni-channel
    Mobile access
    Service Cloud is the world’s Entitlements
    #1 service and support Service contracts
    application. Health Cloud Milestones/SLA
    leverages its powerful features Case auto-assignment
    to enable more personalized Case email auto-response
    patient relationships. Case escalation rules & queues
    Case management & history tracking
    Chatter collaboration
    Role permissions
    Task & activity tracking
    Profiles & page layouts
    Record types
    Visual workflow
    Customizable dashboard & reports***
    Mobile customization & administration
    Force.com code (Apex) & pages (Visualforce)
    * Via partners 
    ** Available add-on 
    Integration via web services API
    *** App on AppExchange Custom websites
    24/7 toll-free support
    100+ administration services
    Unlimited online training

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