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MARY

HECKSEL
10485 48th Ave Apt J2, Allendale, MI 49401| 517-231-4858 | [email protected]

My name is Mary Hecksel. I’m currently enrolled at Grand Valley State University majoring in
Clinical Exercise Science. I have 3 years customer service experience, as a waitress. I’m also
currently on the Grand Valley Track and Field team as a thrower. I have my Phlebotomy
Technician Certification, and I’m very interested in opening my track into the medical field as
I’m about to graduate in December and pursing a spot in an accelerated nursing program
nearby. I’m a very big people person, and an extremely fast learner. I believe all my
experience with customer service makes me stand out from others. I think the corporate
health and wellness area would help me in my broad experience and knowledge that I
already have in the fitness category. This would be a great opportunity for me, as I plan on
applying to accelerated nursing programs in the area and I’d be very excited to work with
and learn how to professionally help others.

Education

Eaton Rapids High School | May 29 t h , 2015


3.5 GPA. Graduated with Academic honors.

Grand Valley State Univer sity |Aug 2015-Present


Grand Valley State Varsity Track Team

Experience

Olga’s Kitchen
Hostess | June 2014-September 2014
I was a hostess for my first job at Olga’s kitchen. My basic duties were greeting customers,
taking to-go orders over the phone, bathroom checks and restocking. I was really learning
the ropes and then the store got shut down.
Summit Ice Arena
Concessions | November 2014-April 2015
I worked concessions at the summit ice center in Dimondale, MI. My main duties were safely
handling food, counting money and giving back the correct change, washing dishes, and
other basic restocking duties. I left this company because the boss was extremely rude and
would verbally abuse the workers and I wanted to be in a happier environment.

Applebee’s

Server | May 2015-August 2015 / May 2016-September 2016


This by far was one of the best experiences for me to learn customer service and care. I
worked here in the summers between my freshman and sophomore years. My duties were to
greet and seat customers, take drink and food orders, handle food safely, count and give
back correct amount of change, and basic cleaning duties.

Mojo’s Dueling Piano Bar and R estaurant

Server | October 2016-January 2017


I was a server at a bar in downtown Grand Rapids in the fall of my sophomore year of
college. This was a really good experience for me because I got to really see the different
types of people just about anyone can work with. My basic duties were greeting customers,
take food and drink orders, safely serve the food to the customers, responsibly handling
money, bathroom checks, and basic cleaning duties. I had to put in my two weeks, because
track got busy, and I wasn’t able to work.

Reno’s West Sports Bar and Grill


Server | June 15th-August 15th
I was a server as this restaurant in Lansing, MI during the summer. This was a great job to
further my experience in customer service. I really had to work with a lot of different and
difficult customers and co-workers.

AdvisaCare
Home Health Aide | June 15th – Present
I got my first job in the health care department this summer, and I’ve really loved the different
atmospheres I’ve been able to work in. Going to people’s houses and learning the new
client’s routine, and the different surroundings really helped me open up to how many things
there are out there. I liked working with the different patients and making an actual
connection with them.

CSL Plasma
Phlebotomist | May 14th – Present

2
I currently work at CSL Plasma in Wyoming as a Phlebotomist. I work with many different
donors every day, so I have lots of interactions with people. It’s also helped me with medical
customer service which is much different than customer service in the food industry. It’s made
my passion for being a nurse much greater.

Awards and Acknowledgements

Academic All- League


This was an award I got in High School for having a GPA of 3.5.
3 ½ years of Customer Service

Dean’s List

I made the Dean’s List for the fall semester of my Sophomore year - 2016

Certifications

*Phlebotomy Technician Certification – March 26th, 2017

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