METRO SERVICE CENTER
Attn: REPAIRS DEPT.
10615 SANDEN DRIVE
DALLAS, TEXAS 75238
1-800-842-8621
Metro Service Center is the authorized service center for the following timepieces:
adidas, Armani Exchange, Diesel, DKNY, Fossil, Relic, Skagen, and Skechers
To obtain service on your timepiece complete the attached form and follow the instructions below.
SHIPPING CHECKLIST and REPAIR INSTRUCTIONS:
Include completed repair form (attached; please include one form per timepiece and keep a copy for your records).
Include timepiece for repair.
Include copy of proof of purchase or the completed warranty card for all warranty repairs. Failure to include proof
of purchase or warranty card will result in non-warranty repair costs.
Please enclose full payment for repair by credit card, check or money order. Check or money order must be made
payable to: Metro Service Center.
We suggest you send your timepiece by insured, traceable means and properly packaged to protect against
damage during transit. Please be aware that Metro Service Center is not responsible for any impact / shipping
damage or lost items that may occur during transit.
Return shipping is waived in California for repairs covered by the warranty.
Please do not send the product in the original packaging as the packaging will not be returned with the item.
Watches are shipped back via USPS.
If the watch proves to be defective in material or workmanship under normal use, it will be repaired or replaced free
of charge at the discretion of Metro Service Center.
Please note all warranty services will incur a shipping and handling fee of $8.50.
For questions please contact our Customer Care representatives at 1-800-842-8621.
PLEASE ALLOW 2-4 WEEKS FROM THE DATE WE RECEIVE YOUR PACKAGE.
CRYSTAL Metro Service Center
BEZEL
Attn: Repairs Dept.
HANDS
DIAL 10615 Sanden Drive
CASE Dallas, TX 75238
PUSHERS
CROWN
BRACELET
MOVEMENT
CASEBACK
CLASP
msc FASHION repair form pg1-v2 07/15
WATCH REPAIR FORM
Include this form with your timepiece when sending it in for repairs.
Please include one form per timepiece.
Watches are returned via USPS
CUSTOMER INFORMATION: (PLEASE PRINT CLEARLY)
NAME . . ...................................................................................................................................................................................... DATE ...................................................
ADDRESS ....................................................................................................................................................................... APT/SUITE #....................................................
CITY .................................................................................................. STATE ............................................................................... ZIP ...................................................
DAYTIME PHONE .......................................................................................................... HOME PHONE . . .................................................................................................
EMAIL .....................................................................................................................................................................................................................................................
REPAIR INFORMATION:
IS THE TIMEPIECE RUNNING?: YES NO IS THE TIMEPIECE ENGRAVED?: YES NO
STYLE
# FROM CASEBACK: . . ......................................................................... SERIAL # FROM CASEBACK:.........................................................................
PLEASE FULLY DESCRIBE PROBLEM HERE:
................................................................................................................................................................................................................................................................
................................................................................................................................................................................................................................................................
BRANDS SERVICED & WARRANTY PERIOD:
Please Select Your Brand:
adidas ORIGINALS/PERFORMANCE - 2 YEARS DIESEL - 2 YEARS FOSSIL - 11 YEARS SKAGEN - LIFETIME
ARMANI EXCHANGE - 2 YEARS DKNY - 2 YEARS RELIC - 12 YEARS SKECHERS - 2 YEARS
WARRANTY REPAIRS
Warranty parts include the movement, dial, and hands. A proof of purchase from an authorized retailer is required
for all warranty repairs. All warranty services will incur a shipping and handling fee of $8.50.
Return shipping is waived in California for repairs covered by the warranty.
Please Check Repairs Needed:
Movement Dial Hands $8.50
NON-WARRANTY REPAIRS
Prices include parts, return shipping of $8.50 and labor charge of $11.00. See flat rate pricing below.
Please Check Repairs Needed:
Non-Ceramic Material
Band Replaced Battery Replaced Bezel/Case Replaced Crown Replaced Crystal Replaced $45.00
Ceramic
Band Replaced Battery Replaced Bezel/Case Replaced Crown Replaced Crystal Replaced $85.00
Batter y Replacement Only: Battery Replacement $18.50
PAYMENT METHOD
CREDIT CARD CHECK (Payable to Metro Service Center) MONEY ORDER
IF CREDIT CARD, SELECT:
MASTERCARD VISA DISCOVER AMERICAN EXPRESS
CREDIT CARD #: SIGNATURE REQUIRED FOR CREDIT CARD PAYMENTS
EXPIRATION DATE:
If you have any questions regarding your TIMEPIECE, please contact our customer care at 1-800-842-8621.
please include payment with your repair. Do NOT send cash. Please provide payment in US dollars only.
Charges listed are only for customers in the USA.
Internal Use Only:
SHIPPED FROM STORE#: Select if applicable : SD NOTIFICATION # :
msc FASHION repair form pg1-v2 07/15
