COMPETENCY-BASED

CURRICULUM

Sector:

INFORMATION AND COMMUNICATION TECHNOLOGY

Qualification:

MEDICAL TRANSCRIPTION NC II
TECHNICAL EDUCATION AND SKILLS DEVELOPMENT
AUTHORITY
East Service Road, South Superhighway, Taguig City, Metro Manila
 TABLE OF CONTENTS

Page

A...COURSE DESIGN.........................................................................................1-4

B. MODULES OF INSTRUCTION....................................................................5-45

 BASIC COMPETENCIES................................................................................5
o Participating in workplace communication …………………................6-9
o Working in a team environment ………………................................10-12
o Practicing career professionalism .……………..............................13-16
o Practicing occupational health and safety procedures...................17-21

 COMMON COMPETENCIES........................................................................22
o Applying quality standards ……………………………………….......23-26
o Performing computer operations ……………….………………...........27-
33

 CORE COMPETENCIES..............................................................................34
o Using business technology ...……………..……………….……......35-38
o Using medical terminology to carry out task ………….………........39-41
o Producing text from audio files.…………………………..................42-45
COURSE DESIGN
Medical Transcription NC II
 COURSE DESIGN

COURSE TITLE : MEDICAL TRANSCRIPTION NC II

NOMINAL DURATION : 396 Hours

COURSE DESCRIPTION :

This course is designed to enhance the knowledge, skills and attitudes of a

trainee/student on core competencies such as; Use Business Technology, Use Medical
Terminology to Carry out Tasks and Produce Text from Audio Transcription in accordance
with the industry standards.

It includes common competencies such as; Apply Quality Standards, Perform Computer
Operations.

It also includes basic competencies such as; Participate in Workplace Communication,

Work in a Team Environment, Practice Career Professionalism and Practice Occupational
Health and Safety Procedures.

ENTRY REQUIREMENTS:

Candidate/trainee must be any of the following:

 Must have graduated from a non-medical degree course or have earned enough college
units as noted from the transcript of records equivalent to one year of college subjects,
of which 6 units should be English.
 Must pass the trainability/aptitude test which includes standard English grammar and
minimum exposure to computers
 Must be physically and mentally fit, with no hearing defects.
 Must submit the necessary credentials

CBC Medical Transcription NC II -1-

COURSE STRUCTURE:

BASIC COMPETENCIES
(18 hours)

Nominal
Units of
Module Title Learning Outcomes Dura
Competency
tion
1. Participate in 1.1 Participating in1.1.1 Obtain and convey 4 hours
workplace workplace workplace information
communication communication 1.1.2 Complete relevant work-
related document
1.1.3 Participate in workplace
meeting and discussion
2. Work in a team 2.1 Working in a 2.1.1 Describe and identify team 4 hours
environment team role and responsibility
environment 2.1.2 Work as a team member
3. Practice career 3.1 Practicing 3.1.1 Integrate personal 5 hours
professionalism career objectives with
professionalism organizational goals.
3.1.2 Set and meet work priorities.
3.1.3 Maintain professional growth
and development.
4. Practice 4.1 Practicing 4.1.1 Identify hazards and risks. 5 hours
occupational occupational 4.1.2 Evaluate hazards and risks.
health and health and 4.1.3 Control hazards and risks.
safety safety 4.1.4 Maintain occupational health
procedures procedure and safety awareness.

COMMON COMPETENCIES
(18 hours)

Units of Nominal
Module Title Learning Outcomes
Competency Duration
1. Apply quality 1.1 Applying quality 1.1.1 Assess quality of received 8 hours
standards standards materials
1.1.2 Assess own work
1.1.3 Engage in quality
improvement
2. Perform 2.1 Performing 2.1.1 Plan and prepare for tasks 10 hours
computer computer to be undertaken
operations operations 2.1.2 Input data into computer
2.1.3 Access information using
computer
2.1.4 Produce output/datd using
computer system
2.1.5 Maintain computer
equipment and systems

CBC Medical Transcription NC II -2-

 CORE COMPETENCIES
(360 hours)

Units of Nominal
Module Title Learning Outcomes
Competency Duration
1. Use business 1.1 Using 1.1.1. Select appropriate 40 hours
technology business technology and software for
technology MT tasks
1.1.2. Maintain business
technology equipment
1.1.3. Process and organize MT
data
2. Use medical 2.1 Using medical 2.1.1. Prepare report using 120
terminology to technology to medical terminology hours
carry out task carry out task

3. Produce text 3.1 Producing text 3.1.1. Prepare for audio 200
from audio from audio transcription hours
transcription files 3.1.2. Transcribe audio files using
appropriate technology
3.1.3. Edit and revise text

ASSESSMENT METHODS:

 Written examination
 Oral examination
 Practical examination
 Computer-based testing (online examination)
 Practical exam benchmarking with oral questioning
 Interview

COURSE DELIVERY:

 Lectures
 Group discussions
 Hands-on

RESOURCES:

 Facilities  Equipment
- Laboratory - Overhead projector
- Audio-visual room - VHS/VCD/DVD player
- Lecture room - LCD
- Storage/stock room - Computer and peripherals
- IT room - Communication equipment/lines
- Internet/File transfer equipments
- Furniture that follows ergonomic
guidelines (desks, chairs)

CBC Medical Transcription NC II -3-

  Tools  Reference
- Appropriate word processing - Brochures
and audio playback software - Manuals
- Healthcare Dictation - Charts
- Earphones or Headphones - CD’s
- Foot Pedal - Video Tapes
- Whiteboard - Pictures
- Calculator - Medical dictionaries
- Drug and prescription
 Supplies information sources
- Papers - Medical Word Lists
- Acetates
- Requisition form
- Evaluation forms

QUALIFICATION OF INSTRUCTORS/TRAINERS:

Instructors and trainers for the program should have the following qualifications:

 Lecturers must be an MD or a holder of any Allied Medical Bachelor’s Degree (BS

Nursing, Physical Therapy, Pharmacy, etc.)
 Mentors must have 6 months of transcription experience or the equivalent
 Must have completed a Medical Transcription Training either by a Medical
Transcription Company or a Medical Transcription Education Provider for at least 3
months, or passed the National Assessment for Medical Transcriptionists (RP) or the
Certified Medical Transcriptionist Board (USA)
 Must have participated in a Training-the-Trainor seminar
 Should have (or ongoing) at least 18 units of education
 Must be computer literate
 Must be physically and mentally fit
 Preferably with at least one year job/industry experience
 Preferably with appropriate license issued by PRC or a holder of CSC Professional
eligibility

CBC Medical Transcription NC II -4-

MODULES OF INSTRUCTIONS

BASIC COMPETENCIES

MEDICAL TRANSCRIPTION NC II
UNIT OF COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION

MODULE TITLE : PARTICIPATING IN WORKPLACE COMMUNICATION

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to obtain, interpret and convey information in
response to workplace requirements.

SUGGESTED DURATION : 4 hours

CERIFICATE LEVEL : NC II

PREREQUISITE : Receive and Respond to Workplace Communication.

(NC I)

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module the students/ trainees will be able to:

LO1. Obtain and convey workplace information

LO2. Complete relevant work related documents

LO3. Participate in workplace meeting and discussion

CBC Medical Transcription NC II -6-

LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION.

ASSESSMENT CRITERIA:

1. Specific relevant information is accessed from appropriate sources.

2. Effective questioning, active listening and speaking skills are used to gather and
convey information.
3. Appropriate medium is used to transfer information and ideas.
4. Appropriate non-verbal communication is used.
5. Appropriate lines of communication with superiors and colleagues are identified
and followed.
6. Defined workplace procedures for the location and storage of information are
used.
7. Personal interaction is carried out clearly and concisely.

CONTENTS:

 Parts of speech
 Sentence construction
 Effective communication

CONDITIONS:

The students/ trainees must be provided with the following:

 Writing materials (pen & paper)

 References (books)
 Manuals

METHODOLOGIES:

 Group discussion
 Interaction
 Lecture
 Reportorial

ASSESSMENT METHODS:

 Written test
 Practical/performance test
 Interview

CBC Medical Transcription NC II -7-

LO2. COMPLETE RELEVANT WORK RELATED DOCUMENTS.

ASSESSMENT CRTERIA:

1. Ranges of forms relating to conditions of employment are completed accurately

and legibly.
2. Workplace data is recorded on standard workplace forms and documents.
3. Basic mathematical processes are used for routine calculations.
4. Errors in recording information on forms and documents are identified and
rectified.
5. Reporting requirements to superior are completed according to enterprise
guidelines.

CONTENTS:

 Basic mathematics
 Technical writing
 Types of forms

CONDITIONS:

The students/trainees must be provided with the following:

 Paper
 Pencils/ball pen
 Reference books
 Manuals

METHODOLOGIES:

 Group discussion
 Interaction
 Lecture

ASSESSMENT METHODS:

 Written test
 Practical/performance test
 Interview

CBC Medical Transcription NC II -8-

LO3. PARTICIPATE IN WORKPLACE MEETINGS AND DISCUSSIONS

ASSESSMENT CRITERIA:

1. Team meetings are attended on time.

2. Own opinions are clearly expressed and those of others are listened to without
interruption.
3. Meeting inputs are consistent with the meeting purpose and established
protocols.
4. Workplace interactions are conducted in a courteous manner appropriate to
cultural background and authority in the enterprise procedures.
5. Questions about simple routine workplace procedures and matters concerning
conditions of employment are asked and responded.
6. Meeting outcomes are interpreted and implemented.

CONTENTS:

 Sentence construction
 Technical writing
 Recording information

CONDITIONS:

The students/trainees must be provided with the following:

 Paper
 Pencils/ball pen
 References (books)
 Manuals

METHODOLOGIES:

 Group discussions
 Interaction
 Lecture

ASSESSMENT METHODS:

 Written test
 Practical/performance test
 Interview

CBC Medical Transcription NC II -9-

UNIT OF COMPETENCY : WORK IN A TEAM ENVIRONMENT

MODULE TITLE : WORKING IN A TEAM ENVIRONMENT

MODULE DESCRIPTOR : This module covers the knowledge, skills, and attitudes
required to relate in a work based environment.

SUGGESTED DURATION : 4 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the students/ trainees will be able to:

LO1. Describe and identify team role and responsibility in a team

LO2. Describe work as a team

CBC Medical Transcription NC II - 10 -

LO1. DESCRIBE AND IDENTIFY TEAM ROLE AND RESPONSIBILITY IN A TEAM

ASSESSMENT CRITERIA:

1. Role and objective of the team is identified.

2. Team parameters, relationships and responsibilities are identified.
3. Individual role and responsibilities within team environment are identified.
4. Roles and responsibilities of other team members are identified and recognized.
5. Reporting relationships within team and external to team are identified.

CONTENTS:

 Team role
 Relationship and responsibilities
 Role and responsibilities with team environment
 Relationship within a team

CONDITIONS:

The students/ trainees must be provided with the following:

 Standard operating procedure (SOP) of workplace

 Job procedures
 Client/supplier instructions
 Quality standards
 Organizational or external personnel

METHODOLOGIES:

 Group discussion/interaction
 Case studies
 Simulation

ASSESSMENT METHODS:

 Written test
 Observation
 Simulation
 Role playing

CBC Medical Transcription NC II - 11 -

LO2. DESCRIBE WORK AS A TEAM MEMBER

ASSESSMENT CRITERIA:

1. Appropriate forms of communication and interactions are undertaken.

2. Appropriate contributions to complement team activities and objectives were
made.
3. Reporting using standard operating procedures followed.
4. Development of team work plans based from role team is contributed.

CONTENTS:

 Communication process
 Team structure/team roles
 Group planning and decision making

CONDITIONS:

The students/trainees must be provided with the following:

 SOP of workplace
 Job procedures
 Organization or external personnel

METHODOLOGIES:

 Group discussion/interaction
 Case studies
 Simulation

ASSESSMENT METHODS:

 Observation of work activities

 Observation through simulation or role play
 Case studies and scenarios.

CBC Medical Transcription NC II - 12 -

UNIT OF COMPETENCY : PRACTICE CAREER PROFESSIONALISM

MODULE TITLE : PRACTICING CAREER PROFESSIONALISM

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes in
promoting career growth and advancement, specifically
to integrate personal objectives with organizational goals
set and meet work priorities and maintain professional
growth and development.

NOMINAL DURATION : 5 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Integrate personal objectives with organizational goals

LO2. Set and meet work priorities

LO3. Maintain professional growth and development

CBC Medical Transcription NC II - 13 -

LO1. INTEGRATE PERSONAL OBJECTIVES WITH ORGANIZATIONAL GOALS

ASSESSMENT CRITERIA:

1. Personal growth and work plans towards improving the qualifications set for
professionalism are evident.
2. Intra and interpersonal relationship in the course of managing oneself based on
performance evaluation is maintained.
3. Commitment to the organization and its goal is demonstrated in the performance
of duties.
4. Practice of appropriate personal hygiene is observed.
5. Job targets within key result areas are attained.

CONTENTS:

 Personal development-social aspects: intra and interpersonal development

 Organizational goals
 Personal hygiene and practices
 Code of ethics

CONDITIONS:

The students/ trainees must be provided with the following:

 Workplace
 Code of ethics
 Organizational goals
 Hand outs and Personal development-social aspects
 CD’s, VHS tapes, transparencies

METHODOLOGIES:

 Interactive -lecture
 Simulation
 Demonstration
 Self paced instruction

ASSESSMENT METHODS:

 Role play
 Interview
 Written examination

CBC Medical Transcription NC II - 14 -

LO2. SET AND MEET WORK PRIORITIES

ASSESSMENT CRITERIA:

1. Competing demands to achieve personal, team and organizational goals and

objectives are prioritized.
2. Resources are utilized efficiently and effectively to manage work priorities and
commitments.
3. Practices and economic use and maintenance of equipment and facilities are
followed as per established procedures.
4. Job targets within key result areas are attained.

CONTENTS:

 Organizational Key Result Areas (KRA)

 Work values and ethical standards
 Company policies on the use and maintenance of equipment

CONDITIONS:

The students/ trainees must be provided with the following

 Hand outs on
- Organizational KRA
- Work values and ethics
- Company policies and standards
- Sample job targets
 Learning guides
 CD’s, VHS tapes, transparencies

METHODOLOGIES:

 Interactive lecture
 Group discussion
 Structured activity
 Demonstration

ASSESSMENT METHODS:

 Role play
 Interview
 Written examination

CBC Medical Transcription NC II - 15 -

LO3. MAINTAIN PROFESSIONAL GROWTH AND DEVELOPMENT

ASSESSMENT CRITERIA:

1. Training and career opportunities relevant to the job requirements are identified
and availed.
2. Licenses and/or certifications according to the requirements of the qualifications
are acquired and maintained
3. Fundamental rights at work including gender sensitivity are manifested/ observed
4. Training and career opportunities based on the requirements of industry are
completed and updated.

CONTENTS:

 Qualification standards
 Gender and development (GAD) sensitivity
 Professionalism in the workplace
 List of professional licenses

CONDITIONS:

The students/trainees must be provided with the following

 Quality standards
 GAD handouts
 CD’s, VHS tapes on professionalism in the workplace
 Professional licenses samples

METHODOLOGIES:

 Interactive lecture
 Film viewing
 Role play/simulation
 Group discussion

ASSESSMENT METHODS:

 Demonstration
 Interview
 Written examination
 Portfolio assessment

CBC Medical Transcription NC II - 16 -

UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES

MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH AND SAFETY

PROCEDURES

MODULE DESCRIPTOR : This module covers the knowledge, skills and attitudes
required to comply with the regulatory and organizational
requirements for occupational health and safety such as
identifying, evaluating and maintaining occupational
health and safety (OHS) awareness.

NOMINAL DURATION : 5 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Identity hazards and risks

LO2. Evaluate hazards and risks

LO3. Control hazards and risks

LO4. Maintain occupational health and safety awareness

CBC Medical Transcription NC II - 17 -

LO1. IDENTIFY HAZARDS AND RISKS

ASSESSMENT CRITERIA:

1. Workplace hazards and risks are identified and clearly explained.

2. Hazards/risks and its corresponding indicators are identified in with the company
procedures.
3. Contingency measures are recognized and established in accordance with
organizational procedures.

CONTENTS:

 Hazards and risks identification and control

 Organizational safety and health protocol
 Threshold limit value (TLV)
 OHS indicators

CONDITIONS:

The students/ trainees must be provided with the following:

 Workplace
 Personal protective equipment (PPE)
 Learning guides
 Hand-outs
- Organizational safety and health protocol
- OHS indicators
- Threshold limit value
- Hazards/risk identification and control
 CD’s, VHS tapes, transparencies

METHODOLOGIES:

 Interactive -lecture
 Simulation
 Symposium
 Group dynamics

ASSESSMENT METHODS:

 Situation analysis
 Interview
 Practical examination
 Written examination

CBC Medical Transcription NC II - 18 -

LO2. EVALUATE HAZARDS AND RISKS

ASSESSMENT CRITERIA:

1. Terms of maximum tolerable limits are identified based on threshold limit values
(TLV)
2. Effects of hazards are determined.
3. OHS issues and concerns are identified in accordance with workplace
requirements and relevant workplace OHS legislation.

CONTENTS:

 TLV table
 Philippine OHS standards
 Effects of hazards in the workplace
 Ergonomics
 ECC Regulations

CONDITIONS:

The students/trainees must be provided with the following

 Hand outs on
- Philippine OHS standards
- Effects of hazards in the workplace
- Ergonomics
- ECC regulations
 TLV table
 CD’s, VHS tapes, transparencies

METHODOLOGIES:

 Interactive lecture
 Situation analysis
 Symposium
 Film viewing
 Group dynamics

ASSESSMENT METHODS:

 Interview
 Written examination
 Simulation

CBC Medical Transcription NC II - 19 -

LO3. CONTROL HAZARDS AND RISKS

ASSESSMENT CRITERIA:

1. OHS procedures for controlling hazards and risk are strictly followed.
2. Procedures in dealing with workplace accidents, fire and emergencies are
followed in accordance with the organization’s OHS policies.
3. Personal protective equipment (PPE) is correctly used in accordance with
organization’s OHS procedures and practices.
4. Procedures in providing appropriate assistance in the event of workplace
emergencies are identified in line with the established organizational protocol.

CONTENTS:

 Safety regulations
- Clean air act
- Electrical and fire safety code
- Waste management
- Disaster preparedness and management
 Contingency measures and procedures

CONDITIONS:

The students/trainees must be provided with the following:

 Hand outs on
- Safety Regulations
- Clean air act
- Electrical and fire safety code
- Waste management
- Disaster preparedness and management
- Contingency measures and procedures
 OHS personal records
 PPE
 CD’s, VHS tapes, transparencies

METHODOLOGIES:

 Interactive lecture
 Symposium
 Film viewing
 Group dynamics
 Self-paced instruction

ASSESSMENT METHODS:

 Written examination
 Interview
 Case/situation analysis
 Simulation

CBC Medical Transcription NC II - 20 -

LO4. MAINTAIN OCCUPATIONAL HEALTH AND SAFETY AWARENESS

ASSESSMENT CRITERIA:

1. Procedures in emergency related drill are strictly followed in line with the
established organization guidelines and procedures.
2. OHS personal records are filled up in accordance with workplace requirements.
3. PPE are maintained in line with organization guidelines and procedures.

CONTENTS:

 Operational health and safety procedure, practices and regulations

 Emergency-related drills and training

CONDITIONS:

The students/trainees must be provided with the following

 Workplace
 PPE
 OHS personal records
 CD’s, VHS tapes, transparencies
 Health record

METHODOLOGIES:

 Interactive lecture
 Simulation
 Symposium
 Film viewing
 Group dynamics

ASSESSMENT METHODS:

 Demonstration
 Interview
 Written examination
 Portfolio assessment

CBC Medical Transcription NC II - 21 -

MODULES OF INSTRUCTIONS

COMMON COMPETENCIES

MEDICAL TRANSCRIPTION NC II
UNIT OF COMPETENCY : APPLY QUALITY STANDARDS

MODULE TITLE : APPLYING QUALITY STANDARDS

MODULE DESCRIPTION : This module covers the knowledge, skills, attitudes and
values needed to apply quality standards in the
workplace. The unit also includes the application of
relevant safety procedures and regulations, organization
procedures and customer requirements.

NOMINAL DURATION : 8 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Assess quality of received materials

LO2. Assess own work

LO3. Engage in quality improvement

CBC Medical Transcription NC II - 23 -

LO1. ASSESS QUALITY OF RECEIVED MATERIALS

ASSESMENT CRITERIA:

1. Work instruction obtained and work carried out in accordance with standard
operating procedures.
2. Received materials checked against workplace standards and specifications.
3. Faulty materials related to work are identified and isolated
4. Faults and any identified causes recorded and or reported to the supervisor
concerned in accordance with workplace procedures
5. Faulty materials are replaced in accordance with workplace procedures

CONTENTS:

 Reading skills required to interpret work instruction

 Workplace standards and specifications
 Procedures in obtaining and carrying out work instructions
 Quality checking procedures
 Fault identification and reporting
 Safety and environmental aspects of production process
 Carry out work in accordance with policies and procedures

CONDITIONS:

Students/ trainees must be provided with the following:

 Work instructions
 Manuals (Operation Manual of the company / Manufacturer’s Instruction / Service
Manual)
 Company / Workplace standards and specifications

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Medical Transcription NC II - 24 -

LO2. ASSESS OWN WORK

ASSESMENT CRITERIA:

1. Documentation relative to quality within the company identified and used

2. Completed work checked against workplace standards and specifications
3. Errors are identified and isolated
4. Information on the quality and other indicators of production procedures recorded
in accordance with workplace procedures
5. In cases of deviation from specific quality standards, causes documented and
reported in accordance with the workplace’s standard operating procedures.

CONTENTS:

 Communication skills needed to interpret and apply defined work procedures

 Identifying errors (deviation from customer and or organization requirements)

CONDITIONS:

Students/ trainees must be provided with the following:

 Organization work procedures

 Manufacturer’s Instruction Manual
 Customer requirements
 Other forms

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Medical Transcription NC II - 25 -

LO3. ENGAGE IN QUALITY IMPROVEMENT

ASSESMENT CRITERIA:

1. Process improvement procedures participated in relative to workplace

assignment
2. Work carried out in accordance with process improvement procedures
3. Performance of operation or quality of product of service to ensure customer
satisfaction monitored

CONTENTS:

 Relevant production processes, materials and products

 Safety and environmental aspects of production processes
 Critical thinking
 Quality improvement processes

CONDITIONS:

Students/ trainees must be provided with the following:

 Organization work procedures

 Manufacturer’s Instruction Manual
 Customer requirements
 Other forms

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Medical Transcription NC II - 26 -

UNIT OF COMPETENCY : PERFORM COMPUTER OPERATIONS

MODULE TITLE : PERFORMING COMPUTER OPERATIONS

MODULE DESCRIPTION : This module covers the knowledge, skills, attitudes and
values needed to perform computer operations which
include inputting, accessing, producing, and transferring
data using the appropriate hardware and software.

NOMINAL DURATION : 10 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

Upon completion of this module, the trainee/student must be able to:

LO1. Plan and prepare for tasks to be taken / undertaken

LO2. Input data into computer

LO3. Access information using computer

LO4. Produce output/data using computer systems

LO5. Use basic functions of a Web browser to locate information

LO6. Maintain computer equipment and systems

CBC Medical Transcription NC II - 27 -

LO1. PLAN AND PREPARE FOR TASKS TO BE UNDERTAKEN

ASSESSMENT CRITERIA:

1. Requirements of tasks determined in accordance with the required output

2. Appropriate hardware and software selected according to task assigned and
required outcome
3. Task planned to ensure that OH and S guidelines and procedures followed
4. Client-specific guidelines and procedures followed
5. Required data security guidelines applied in accordance with existing procedures

CONTENTS:

 Reading and comprehension skills required to interpret work instructions and to

interpret basic user manuals
 OH and S principles and responsibilities
 Main types of computers and basic features of different operating systems
 Main parts of a computer
 Storage devices and basic categories of memory
 Relevant types of software
 General security, privacy legislation and copyright

CONDITIONS:

Students/ trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator / UPS
 Learning Materials:
- Learning Manuals
- Work Instruction
- Hand-outs
 Supplies / Materials:
- Operating System
- Application program

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Medical Transcription NC II - 28 -

LO2. INPUT DATA INTO COMPUTER

ASSESSMENT CRITERIA:

1. Data entered into the computer using appropriate program/application in

accordance with company procedure
2. Accuracy of information checked and information saved in accordance with
standard operating procedures
3. Inputted data stored in storage media according to requirements
4. Work performed within ergonomic guidelines

CONTENTS:

 Relevant types of software

 Communication skills to identify lines of communication, request advice, follow
instructions and receive feedback
 Storage devices and basic categories of memory
 Basic ergonomics of keyboard and computer user

CONDITIONS:

Students/ trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator / UPS
 Learning Materials:
- Learning Manuals
- Work Instruction
- Hand-outs
 Supplies / Materials:
- Operating System
- Application program

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Medical Transcription NC II - 29 -

LO3. ACCESS INFORMATION USING COMPUTER

ASSESSMENT CRITERIA:

1. Correct program/application selected based on job requirements

2. Program/Application containing the information required accessed according to
company procedures
3. Desktop icons correctly selected, opened and closed for navigation purposes
4. Keyboard techniques carried out in line with OHS requirements for safe use of
keyboards

CONTENTS:

 Relevant types of software

 Business Application
 System software
 Basic ergonomics of keyboard and computer user

CONDITIONS:

Students/ trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator / UPS
 Learning Materials:
- Learning Manuals
- Work Instruction
- Hand-outs
 Supplies / Materials:
- Operating System
- Application program
- Disks

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Medical Transcription NC II - 30 -

LO4. PRODUCE OUTPUT/DATA USING COMPUTER SYSTEM

ASSESSMENT CRITERIA:

1. Entered data processed using appropriate software commands

2. Data printed as required using computer hardware/peripheral devices in
accordance with standard operating procedures
3. Files and data transferred between compatible systems using computer software,
hardware/peripheral devices in accordance with standard operating procedures

CONTENTS:

 Relevant types of software

 Computer peripherals
 Storage devices and basic categories of memory

CONDITIONS:

Students/ trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- printer
- voltage regulator / UPS
 Learning Materials:
- Learning Manuals
- Work Instruction
- Hand-outs
 Supplies / Materials:
- Operating System
- Application program
- Disks

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Medical Transcription NC II - 31 -

LO5. USE BASIC FUNCTIONS OF A WEB BROWSER TO LOCATE INFORMATION

ASSESSMENT CRITERIA:

1. Information requirements for Internet search established

2. Browser launched
3. Search engine loaded
4. Appropriate search criteria and/or URL of site entered
5. Relevant links followed to locate required information
6. Useful pages bookmarked or printed as required

CONTENTS:

 Web surfing
 Web browsers
 Search engines
 URLS and keywords
 Links
 Bookmarking

CONDITIONS:

Students/ trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator / UPS

 Learning Materials:
- Learning Manuals
- Work Instruction
- Hand-outs

 Supplies / Materials:
- Operating System
- Application program
- Disks
- Paper

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Medical Transcription NC II - 32 -

LO6. MAINTAIN COMPUTER EQUIPMENT AND SYSTEMS

ASSESSMENT CRITERIA:

1. Procedures for ensuring security of data, including regular back-ups and virus
checks implemented in accordance with standard operating procedures
2. Basic file maintenance procedures implemented in line with standard operating
procedures

CONTENTS:

 Security measures
 Anti-virus software/programs
 File Management

CONDITIONS:

Students/ trainees must be provided with the following:

 Equipment:
- 1 unit of computer
- voltage regulator / UPS

 Learning Materials:
- Learning Manuals
- Work Instruction
- Hand-outs

 Supplies / Materials:
- Operating System
- Application program

METHODOLOGIES:

 Lecture-demonstration
 Self-paced instruction
 Group discussion

ASSESSMENT METHODS:

 Hands-on
 Direct observation
 Practical demonstration

CBC Medical Transcription NC II - 33 -

MODULES OF INSTRUCTIONS

CORE COMPETENCIES

MEDICAL TRANSCRIPTION NC II
UNIT OF COMPETENCY : USE BUSINESS TECHNOLOGY

MODULE TITLE : USING BUSINESS TECHNOLOGY

MODULE DESCRIPTION : This module emphasizes the knowledge, skills, and

attitudes required in order to use appropriate business
technology for medical transcription

NOMINAL DURATION : 40 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

At the completion of the module the trainees/students should be able to:

LO1. Select and apply appropriate technology and software for medical transcription
tasks.
LO2. Process and organize medical transcription data.
LO3. Maintain business technology equipment.

CBC Medical Transcription NC II - 35 -

LO1. SELECT AND APPLY APPROPRIATE TECHNOLOGY AND
SOFTWARE FOR MEDICALTRANSCRIPTION TASKS.

ASSESSMENT CRITERIA:
1. Appropriate technology and software applications are selected and applied in
accordance with the requirements of the task.
2. Work is performed within ergonomic guidelines.
3. Technology is used according to organizational requirements, which promote a
safe work environment.
4. Manuals, training booklets and / or on-line help or help-desks are used to
overcome basic difficulties of application, as a requirement of the task.

CONTENTS:
 Transcription software and hardware
 Internet manipulation skills
 Technology skills to use business equipment
 Ergonomic Guidelines
- Seating Posture
- Visual Display Unit Screen Brightness
 Correct log-on sheet –down procedures for computer equipment
 Organizational Requirement
 Legal and Organizational Policy Guidelines & Requirement
 OHS Policies & Guidelines

CONDITIONS:
 Computer
 Printer
 Modem
 Zip Drive
 Earphones
 Pedal
 Software
 Word Processor
 Database
 Specific Software
 Voice Players
 Line Counter
 Template Macros
 Audio file Converter
 Type of Equipment Used
 Appropriate Furniture

METHODOLOGIES:
 Lectures.
 Group discussion.
 Hands-on

ASSESSMENT METHODS:
 Written examination
 Computer-based testing (online examination)
 Practical exam benchmarking with oral questioning

CBC Medical Transcription NC II - 36 -

LO2. PROCESS AND ORGANIZE MEDICAL TRANSCRIPTION DATA.

ASSESSMENT CRITERIA:

1. Input devices are operated according to organizational requirements.

2. Files and records are identified, opened, generated or edited according to task
and organizational requirements.
3. Data is stored appropriately and application is exited without damage to or loss of
data as a requirement of the task.

CONTENTS:

 Keyboarding skills
 Planning and organizing activities
 Log-On Procedure
 Mathematical ideas and techniques
 Locating Data
 Storing Data
- Storage in Directory & Sub-Directories
- Storage in Directory CD ROM, Diskette, Drives Or Back up System
- Appropriate storage / filling of hard copies of computer generated document
 Applied OHS procedure to set up work station, operation of computer and other
activities

CONDITIONS:

 PC with peripherals
 Activity sheets
 Voice files

METHODOLOGIES:

 Lectures.
 Group discussion.
 Hands-on

ASSESSMENT METHODS:

 Written examination
 Computer-based testing (online examination)
 Practical exam benchmarking with oral questioning

CBC Medical Transcription NC II - 37 -

LO3. MAINTAIN BUSINESS TECHNOLOGY EQUIPMENT

ASSESSMENT CRITERIA:

1. Used technology consumables are identified and replaced in accordance with

manufacturers’ instructions and organizational requirements.
2. Routine maintenance is carried out and / or arranged in order to ensure that
equipment is maintained in accordance with manufacturers’ instructions and
organizational requirements.
3. Equipment faults are accurately identified and action taken in accordance with
manufacturer’s instruction or fault reported to the designated person.

CONTENTS:

 Routine Maintenance
- Replacing Consumables
- Regular Checking
- “In-House” Cleaning and Servicing according to
Manufacturer’s & guidelines
 Back-up -virus protection procedures
 Methods of detecting faults in solving problem with business technology

CONDITIONS:

 Printer Cartridge
 CD- ROM
 Zip Disks
 Print Heads
 Manufacturers’ manuals

METHODOLOGIES:

 Lectures.
 Group discussion.
 Hands-on

ASSESSMENT METHODS:

 Written examination
 Computer-based testing (online examination)
 Practical exam benchmarking with oral questioning

CBC Medical Transcription NC II - 38 -

UNIT OF COMPETENCY : USE MEDICAL TERMINOLOGY TO CARRY OUT TASK

MODULE TITLE : USING MEDICAL TERMINOLOGY TO CARRY OUT TASK

MODULE DESCRIPTION : This module covers the knowledge, skills, and attitude
needed to understand and respond to instructions, carry out
routine tasks, to prepare documents using medical
terminology.

NOMINAL DURATION : 120 hours

QUALIFICATION LEVEL : NC II

SUMMARY OF LEARNING OUTCOMES:

At the completion of the module the trainees/students should be able to:

LO1. Respond appropriately to instruction.

LO2. Use of appropriate medical terminology in the performance of routine tasks

CBC Medical Transcription NC II - 39 -

LO1. RESPOND APPROPRIATELY TO INSTRUCTION

ASSESSMENT CRITERIA

1. Written and oral instructions using medical terminology are received, understood
and properly documented in completion of routine tasks.
2. Abbreviation for commonly used medical terms and associated processes are
understood, identified and used, where appropriate and in accordance with the
standard reference.
3. Clarifications are sought from references, if necessary.

CONTENTS:

 Fundamental word structure used in basic and advanced medical terminologies

 Human Anatomy and Physiology
 Common Medical Conditions and its Pathophysiology
 Clinical/laboratory/diagnostic procedures and equipment
 Common Medications
 Surgical procedures
 Medico-legal Terminology
 Common Abbreviations for Medical and Pharmacological Terms
 Stedman’s Software (Medical Dictionary)
 Drug Reference
 American Association of Medical Transcriptionist’s Book of Style

CONDITIONS:

 Common Reference Materials in Medical Transcription

 Medical dictionary.
 Relevant handbook/manual.
 Drug and prescription information sources/database

METHODOLOGIES:

 Lecture
 Group discussion
 Hands-on

ASSESSMENT METHODS:

 Written and oral examination

 Practical demonstration and oral questioning

CBC Medical Transcription NC II - 40 -

LO2. USE OF APPROPRIATE MEDICAL TERMINOLOGY IN THE
PERFORMANCE OF ROUTINE TASKS

ASSESSMENT CRITERIA

1. Medical terminology is spelled correctly and used in appropriate context

according to medical references.
2. Gaps in knowledge are identified and clarification is sought through medical
references and maintaining files of clients.

CONTENTS:

 Proofreading and Editing

 Maintaining files of clients

CONDITIONS:

 Common Reference Materials in Medical Transcription

 Medical dictionary.
 Relevant handbook/manual.
 Drug and prescription information sources/database

METHODOLOGIES:

 Lecture
 Group discussion
 Hands-on

ASSESSMENT METHODS:

 Written and oral examination

 Practical demonstration and oral questioning

CBC Medical Transcription NC II - 41 -

UNIT OF COMPETENCY : PRODUCE TEXT FROM AUDIO TRANSCRIPTION

MODULE TITLE : PRODUCING TEXT FROM AUDIO FILES

MODULE DESCRIPTION : This module is developed to provide learner with the

knowledge, skills and attitudes necessary to transcribe audio
files to produce accurate texts.

NOMINAL DURATION : 200 hours

QUALIFICATION LEVEL : NC Level II

PREREQUISITE : Module I & II – Business Technology and

Medical Terminology Modules

SUMMARY OF LEARNING OUTCOMES:

At the completion of the module the trainees/students should be able to:

LO1. Prepare for audio transcription

LO2. Transcribe audio file

LO3. Edit and revise text

CBC Medical Transcription NC II - 42 -

LO1. PREPARE FOR AUDIO TRANSCRIPTION

ASSESSMENT CRITERIA:

1. Client requirements relating to style, presentation and storage of technology are

identified prior to commencing the task.
2. Equipments and materials needed for transcription are obtained and checked for
correct operation and safety.

CONTENTS:

 American Association of Medical Transcriptionist’s Book of Style

 Equipments and Materials for Transcription
 Organization’s policy and procedure requirements
 OHS Guidelines and Procedures

CONDITIONS:

 Computer and peripherals

 Pedal
 Earphone
 Manuals
 Medical dictionary/books
 Internet
 Drug references
 Audio Files – American/ESL Clinicians

METHODOLOGIES:

 Lectures
 Group discussions
 Hands-on

ASSESSMENT METHODS:

 Oral questioning
 Practical examination

CBC Medical Transcription NC II - 43 -

LO2. TRANSCRIBE AUDIO FILE

ASSESSMENT CRITERIA:

1. Transcription text is self-checked to produce 350 lines per day with the required
accuracy 98% within designated timelines prior to On-the-Job training (OJT).
2. Audio transcription reflected the intended meaning of the author/physician with
transcribed work.
3. The meaning of unclear speech is predicted from the context of the dictation and
the spelling and technical terms are clarified to ensure accuracy of the text.

CONTENTS:

 Keyboarding skills
 Listening skills
 Comprehension skills
 Researching skills

CONDITIONS:

 Computer and peripherals

 Pedal
 Earphone
 Manuals
 Medical dictionary/books
 Internet
 Drug references
 Audio Files – American/ESL Clinicians

METHODOLOGIES:

 Lectures
 Group discussions
 Hands-on

ASSESSMENT METHODS:

 Oral questioning
 Practical examination

CBC Medical Transcription NC II - 44 -

LO3. EDIT AND REVISE TEXT

ASSESSMENT CRITERIA:

1. Final text is self-checked for accuracy as required by the standard style.

2. Grammar and syntax are appropriate according to the standard reference.
3. Text is edited, revised, formatted, labeled, stored, and printed in accordance
with the requirements of the client.

CONTENTS:

 Proofreading and editing skills.

 Correct grammar and punctuations.
 Reading and comprehension skills.
 Researching skills.

CONDITIONS:

 Computer and peripherals

 Pedal
 Earphone
 Manuals
 Medical dictionary/books
 Internet
 Drug references

METHODOLOGIES:

 Lectures
 Group discussions
 Hands-on

ASSESSMENT METHODS:

 Oral questioning
 Practical examination

CBC Medical Transcription NC II - 45 -

What is Competency-Based Curriculum (CBC)

 A competency-based curriculum is a framework or guide for the

subsequent detailed development of competencies, associated
methodologies, training and assessment resources.

 The CBC specifies the outcomes which are consistent with the
requirements of the workplace as agreed through the industry or
community consultations.

 CBC can be developed immediately when competency standards

exist.

 When competency standards do not exist, curriculum developers

need to clearly define the learning outcomes to be attained. The
standard of performance required must be appropriate to industry
and occupational needs through the industry/enterprise or
specified client group consultations.

These materials are available in both printed and electronic copies.

For more information please contact:

Technical Education and Skills Development Authority
(TESDA)
Telephone Nos.: 893-8281, 817-4076 to 82 loc. 611, 630, 631 and
635 or visit our website: www.tesda.gov.ph or the TESDA Regional or
Provincial Office nearest you.