PARTNER

LOGO

DOMESTIC DATA ENTRY OPERATOR

SYLLABUS/ CURRICULUM

This programme is aimed at training candidates for the job of Domestic-Data Entry Operator in the
“IT/ITES” industry. Program aims at building the following key competencies amongst the learner:

1. Obtain sufficient information, 2. Transcribe selected data into a

documents from the customer /client computer in accordance with specific
and various departments as required program instructions
to understand the need and perform
initial task

3. Estimate time, prioritize, record and 4. Verify the accuracy of data before and
perform the service request accurately after transcribing into the computer
as per organizational processes and
policies
5. Determine the cause of error message 6. Maintain files of source documents or
while entering data and make other information relative to data
appropriate corrections entered
7. Manage one’s own work to meet 8. Maintain a healthy, safe and secure
requirements work environment

The Course encompasses 3 out of 3 National Occupational Standards (NOS) of “Domestic-Data Entry
Operator “Qualification Pack issued by IT-ITeS Sector Skill Council.

Sr. Topic/Module Duration Key learning Outcome Corresponding

No. NOS Code
1 Organisational policies & Candidates will be able to understand:
procedures
 relevant legislation, standards,
policies, and procedures followed in
the company SSC/N3022
 role and importance of the data
entry operator in supporting
business operations

2 Data entry procedures, tools, Candidates will be able to:

and techniques
 understand basics of computer and
its terminology SSC/N3022
 understand different software
needed for report writing including
MS office suit or open source office
 understand basic and advance pc

Page 1 of 4
PARTNER
LOGO

workstation configuration,
maintenance, networking as well as
trouble shooting
 have good knowledge of the
operation and use of a standard
alphanumeric keyboard
 compile simple reports from data
entered and ability to make
comparisons between them through
use of various database
management softwares
 make error free data entry with the
help of various software, devices,
equipment
Identifying & resolving Issues Candidates will be able to:
based on SLAs & Knowledge  understand potential helpdesk SSC/N3022
Base customers and their typical
requirements
 evaluate the adequacy of existing
helpdesk feedback systems and
suggest improvements.
 identify typical problems raised by
customers and their solutions,
including workaround
(alternate/situational) solutions
 identify typical response times and
service times for problems
 understand the importance of
documenting, classifying, prioritizing
service requests, crowd
management and others.
 know helpdesk systems, policies, and
procedures
 maintain a knowledge-base of the
known problems

3 Manage work to meet Candidates will be able to:

requirements  establish and agree work
requirements with appropriate
people
 keep immediate work area clean and
tidy SSC/N9001
 utilize time effectively
 use resources correctly and
efficiently
 treat confidential information

Page 2 of 4
PARTNER
LOGO

correctly
 work in line with your organization’s
policies and procedures
 work within the limits of your job
role
 obtain guidance from appropriate
people, where necessary
ensure work meets the agreed
requirements
4 Maintain a healthy, safe and Candidates will be able to:
secure working environment  comply with organization’s current
health, safety and security policies
and procedures
 report any identified breaches in
health, safety, and security policies
and procedures to the designated
person
 identify and correct any hazards that
can deal with safely, competently
and within the limits of your
authority
 report any hazards that one is not
SSC/N9003
competent to deal with to the
relevant person in line with
organizational procedures and warn
other people who may be affected
 follow organization’s emergency
procedures promptly, calmly, and
efficiently
 identify and recommend
opportunities for improving health,
safety, and security to the
designated person
complete any health and safety records
legibly and accurately

This Syllabus/Curriculum has been approved by IT-ITES SSC NASSCOM

Notes:

1. This document outlines the broad scope of coverage. This should be linked with OBF and
training delivery plan. OBF (Outcome based framework) reflects the pedagogy used to ensure
an expected outcome. Training delivery plan focuses on the sequence of delivery.
2. Though many NOSs have some seemingly common outcomes, notably core/generic,
professional and technical skills, it is imperative to understand the contextual difference
between them. For example, writing skills required for recording a customer query and

Page 3 of 4
PARTNER
LOGO

resolution (in SSC/N3021) are different from the writing skills required to prepare a
time plan (in SSC/N9001). Training providers are advised to:
a. embed such skills development in the learning pedagogy for each expected outcome
b. prepare a detailed session plan for training delivery with focus on sequence and
duration of training.
c. run a diagnostic test to assess prior learning of students and help trainers / students
identify the need for gap training and suitable training methodology. Accordingly, more
introductory level sessions may be included in guided or self-paced mode of learning.
E.g. adding some sessions on Functional English or Use of Internet and MS Office.

Page 4 of 4