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March 2018
Table of Contents
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2018 State of DevOps

As adoption of DevOps practices increases, organizations are focusing
their efforts and expectations on releasing better-quality applications
at a much faster rate and using specialized tools to do so.
 2018 State of DevOps
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TABLE of CONTENTS
4 Author 11 Figure 5: Improvements as a Result of 20 Figure 14: Implementing Collaboration
5 Executive Summary DevOps Tools
6 Research Synopsis 12 Figure 6: Methodologies Used by 21 Figure 15: Importance of Cloud
7 The Big Picture In-House Developers Technologies
9 Development 13 Figure 7: Improvement in Application 22 Figure 16: Investments for DevOps
11 Operations Development Speed Implementation
12 Tooling 14 Figure 8: Average Time to Move 23 Figure 17: Purchase Plans for DevOps
13 Looking Ahead Application into Production Technologies and Tools
15 Appendix 15 Figure 9: Applications Managed by IT 24 Figure 18: Familiarity with DevOps
Team Concept
Figures 16 Figure 10: Alerting IT to Application 25 Figure 19: New Applications Moved into
7 Figure 1: Expected Timeline to Adopt Failures Production
DevOps 17 Figure 11: Recovery Time 26 Figure 20: DevOps Approach to Software
8 Figure 2: Driving the Need for DevOps 18 Figure 12: Critical Tools to Enable Development
9 Figure 3: Major Challenges in DevOps 27 Figure 21: Application Upgrades Moved
Implementing DevOps 19 Figure 13: Implementing Configuration into Production
10 Figure 4: Benefits of DevOps Management Tools 28 Figure 22: Testing Recovery Processes

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TABLE of CONTENTS
Figures 35 Figure 29: Cultural Changes as a Result of 40 Figure 34: DevOps Expertise for New
29 Figure 23: Application Failures DevOps Hires
30 Figure 24: Time Taken for Infrastructure 36 Figure 30: Improvement in IT 41 Figure 35: Purchase Plans for Release
Change Infrastructure Stability Automation Frameworks
31 Figure 25: In-House Developers 37 Figure 31: Impact on Security of 42 Figure 36: Primary Background Area
32 Figure 26: Scripting Languages Used Production Systems 43 Figure 37: Respondent Job Title
33 Figure 27: Enabling Integration 38 Figure 32: Running Production Systems in 44 Figure 38: Respondent Company Size
with APIs the Cloud 45 Figure 39: Respondent Company
34 Figure 28: Top Reasons for Not Adopting 39 Figure 33: Measuring Success of DevOps Revenue
DevOps Methodology Initiatives 46 Figure 40: Respondent Industry

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AUTHOR

Cynthia Harvey
Contributor
Cynthia Harvey is a freelance writer and editor based in the Detroit area. She has been covering the technology industry for more
than 15 years.

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EXECUTIVE SUMMARY
DevOps practices encourage closer collaboration between developers and IT operations personnel. This approach relies heavily
on automation to speed the development and deployment of applications, while improving overall efficiency, decreasing outages,
and allowing organizations to recover from failures more quickly.

This second-annual survey asked 150 business technology decision makers about their use of DevOps and the impact those
practices have had on their organizations. It revealed big changes between 2017 and 2018, including the following:

• DevOps is now widespread. A third of respondents said they have already implemented the approach (up from 18% last year),
and another 35% plan to adopt the methodology before the year is up.
• Organizations need speed, with 53% reporting that the pressure to release applications more quickly was driving their DevOps
adoption, up from 29% last year.
• Respondents are realizing increased speed as a key benefit of DevOps, with 69% saying DevOps has increased the speed and
frequency of application deployment, compared to 39% last year.
• As a result of DevOps, 80% of respondents have seen either “significant” or “moderate” improvement in time spent fixing and
maintaining applications.
• Of those surveyed, 76% said their developers were using agile methodologies.
• Docker, Slack, and GitHub are among the most popular tools used by DevOps teams.

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ABOUT US
Table of Contents

RESEARCH SYNOPSIS
Interop ITX
Interop ITX is the industry’s
most trusted independent
conference focused on Survey Name: Interop ITX and InformationWeek 2018 State of DevOps
Full Stack IT education for
technology leaders. The
Survey Date: February 2018
event continues the 30 years
Interop has dedicated to pro-
viding IT professionals with a Region: North America
trusted environment to learn,
collaborate, and uncover new Respondent base: 150 technology professionals involved in purchasing technology for their employers. The margin of error for the
strategies and solutions they total respondent base (N=150) is +/- 7.9 percentage points.
need to lead their businesses
through constant change
Methodology: Interop ITX and InformationWeek surveyed business technology decision makers at North American companies on
and disruption. Interop ITX
DevOps-related topics. The survey was conducted online, and respondents were recruited via an email invitation containing an em-
offers both breadth and
depth of content to a broad bedded link to the survey. The email invitation was sent to a select group of UBM’s audience. More than four out of 10 of the result-
IT audience across core ing respondents (43%) work in an IT management role, and more than a third (34%) work in application development. Nearly half
areas: Cloud, Data & Analyt- (49%) were from enterprises with more than 1,000 employees. UBM was responsible for all programming and data analysis. These
ics, DevOps, Government, procedures were carried out in strict accordance with standard market research practices.
Infrastructure, Leadership &
Professional Development,
and Security. For more infor-
mation, visit InteropITX.com.

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The Big Picture
One of the most important findings in this Figure 1
year’s survey is that people now under-
stand what DevOps is all about. This year, Expected Timeline to Adopt DevOps
84% of respondents indicated that they What is your expected timeline to adopt DevOps principles in your organization?
were familiar or very familiar with DevOps, 2018 2017

compared to 60% who said the same thing We have already done so
33%
last year. The “very familiar” category saw 18%
a particularly high spike, climbing from Less than 6 months
17%
18% to 47%. 13%
IT pros don’t just know about DevOps — 6 to 12 months
18%
more are actually using the practices. A full 19%
third said they have already adopted the More than 12 but less than 24 months
11%
approach, compared with just 18% who 11%
said the same in 2017 (Figure 1). Two-thirds 24 months or more
5%
either have already implemented DevOps 3%
or plan to do so before the year is up, and No plans
9%
only 9% have no DevOps plans. 20%
Don’t know
As DevOps becomes more common- 7%
place, the factors driving adoption have 16%
evolved. Last year, the No. 1 driver for the Base: 150 respondents in 2018 and 300 in 2017
Data: Interop ITX DevOps survey of technology professionals, February 2018
methodology was the need to improve
quality and performance of applications
(55%), followed by the need to improve of people citing this as a key driver for need for speed appeared again and again.
the end customer experience (48%) and DevOps implementation. But the No. 2 The challenges holding back adoption
the need to reduce IT costs (35%) (Figure driver, selected by 53% of respondents, have also morphed a bit. Last year, secu-
2). This year, the desire for better applica- was the pressure to release applications rity and compliance concerns topped the
tions seems to have intensified, with 73% more quickly. Throughout the survey, this list, followed by a lack of alignment, a lack
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of skills, and difficulty justifying return on Figure 2

investment (Figure 3). This year, organiza-
tional complexity was the top vote-getter,
Driving the Need for DevOps
What is driving the need for DevOps?
selected by more than a third of respon-
2018 2017
dents. The lack of alignment and skills con- Need to improve quality and performance of the applications
tinued to be a problem. 73%
55%
Despite these challenges, more organiza- Pressures to release applications more quickly to meet customer demand or
tions are reporting benefits, but again, the enter new markets
types of benefits they are experiencing has 53%
29%
changed. Last year, the top benefit was in- Need to improve the end customer experience
46%
creased collaboration. Today, the top ben- 48%
efit, cited by 69% of respondents, is the The need for greater collaboration between development and operations teams
45%
increased frequency of deployment, a dra- 26%
matic increase over the 39% who said the Need to reduce IT costs
44%
same last year (Figure 4). Another speed- 35%
related factor, time-to-market for software/ A greater need for simultaneous deployment across different platforms
41%
services, came in fourth, selected by nearly 29%
half of respondents. An increasingly complex IT infrastructure that is part physical, part virtualized, and part cloud
35%
When asked to quantify how much im- 33%
The increasing need to develop and deploy cloud applications
provement they had seen in various areas 27%
as a result of DevOps implementation, the 20%
The increasing use of mobile devices
benefit that had the highest number of 16%
26%
people citing a “significant” improvement
Note: Multiple responses allowed
was the reduction in time spent fixing and Base: 128 respondents in 2018 and 237 in 2017 who have adopted or plan to adopt DevOps principles
maintaining applications (Figure 5). De- Data: Interop ITX DevOps survey of technology professionals, February 2018

ployment speed was also a very notewor-

thy change, as 39% called it a “significant”
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Table of Contents Major Challenges to Implementing DevOps

improvement, and 36% said it was a “mod- What have been the major challenges to implementing DevOps strategy in
erate” improvement. your organization?
2018 2017
On the flip side, the areas where the high-
Organizational complexity — too many people or departments involved, too
est number of organizations saw no im- many interdependencies
provement included cross-platform avail- 36%
22%
ability, revenue, and customer growth. The Roles and responsibilities across development and operations are not aligned
revenue and customer growth findings, in 31%
23%
particular, might be concerning for some Lack of the right skills within development and operations
business managers, so IT leaders who are 26%
23%
pushing for DevOps implementation in No time/resources available to develop a strategy or plan for DevOps
their organizations will need to set expec- 23%
22%
tations carefully. A lack of understanding of the phases of the entire development life cycle and who
Currently, nearly half of organizations is responsible for which step
(49%) say they are judging the success of 22%
16%
their DevOps initiatives on internal factors, Security or compliance concerns
rather than external factors (29%). But a siz- 21%
27%
able group (22%) aren’t sure how to mea- Difficult to justify from an ROI standpoint
17%
sure success. 23%
No support from leadership
Development 8%
14%
The vast majority (86%) of organizations No budget or a lack of clarity over whose budget is responsible for what
13%
surveyed have in-house developers. And 19%
those developers are increasingly adopt- Finding the proper collaborative tools to enable the different teams to work together
13%
ing a DevOps approach — although the 14%
practice still appears restricted to smaller Identifying the right consulting firm with a DevOps practice
6%
groups within the larger team. Among 14%
those surveyed, only 8% said that all their Note: Maximum of three responses allowed
Base: 128 respondents in 2018 and 237 in 2017 who have adopted or plan to adopt DevOps principles
InteropITX.com Data: Interop ITX DevOps survey of technology professionals, February 2018
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Figure 4
Table of Contents
Benefits of DevOps
developers were utilizing DevOps, and only What benefits have you seen or do you anticipate seeing from implementing
14% said the majority of their developers DevOps in your organization?
2018 2017
were on board with the approach. But 58%
said that up to half of their team had ad- Increased frequency of deployments of our software/services
69%
opted DevOps. Only 20% said that none of 39%
their developers were using it, down from Improved quality and performance of our deployed applications
59%
35% last year. 38%
As DevOps takes hold, more developers A reduction in time spent fixing and maintaining applications
58%
are using agile processes. For 2018, 76% 39%
said that at least some of their in-house Reduced time-to-market for our software/services
48%
team was using agile methodologies (Fig- 30%
ure 6). However, respondents were al- Increased collaboration between departments
45%
lowed to select more than one answer, and 46%
that led to a situation where the number A reduction in spending on development, testing, or operations
34%
of organizations using waterfall processes, 25%
New software/services that would otherwise not be possible/explored
which are definitely not part of a DevOps 27%
approach, also increased. 19%
An increase in revenue
Despite the fact that not everyone is us- 26%
ing agile, these methodologies appear to 20%
Increased numbers of customers using our software/services
be helping developers work faster. In this 23%
18%
year’s survey, 55% of those surveyed said Our software/services made available across more platforms
they had seen “significant improvement” in 23%
19%
this area, up from 36% last year (Figure 7). Fewer employees working on developing and deploying our software/services
And only 1% said they had seen no improve- 13%
12%
ment in application development speed. Note: Multiple responses allowed
When development is complete, organi- Base: 128 respondents in 2018 and 237 in 2017 who have adopted or plan to adopt DevOps principles
Data: Interop ITX DevOps survey of technology professionals, February 2018
zations are also taking less time to move
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applications into production. Last year, Figure 5

only 7% could push out new apps to us-
ers in less than an hour, but now 15% have
Improvements as a Result of DevOps
How would you quantify the change for each of the following as a result
that capability (Figure 8). Nearly a third
of your DevOps adoption?
(32%) can complete deployment in a half-
Significant improvement Moderate improvement Insignificant improvement No change
day or less, and 60% can deploy in less
than a week. A reduction in time spent fixing and maintaining applications
43% 37% 12% 8%
All that speed is also allowing organiza- Increased frequency of deployments of our software/services
tions to update their applications more fre- 39% 36% 14% 11%
quently. Last year, nearly half of organiza- Improved quality and performance of our deployed applications
35% 44% 12% 9%
tions (46%) said that they pushed out fewer Reduced time-to-market for our software/services
than 10 upgrades for the entire year. This 31% 37% 16% 16%
year, only 28% said the same thing, and Increased collaboration between departments
27% 48% 17% 8%
28% said they pushed out 60 or more up-
A reduction in spending on development, testing, or operations
dates for the year. 26% 34% 19% 21%
New software/services that would otherwise not be possible/explored
Operations 19% 46% 18% 17%
Overall, the number of applications man- An increase in revenue
15% 35% 20% 30%
aged by IT is on the rise. Last year, nearly
Our software/services made available across more platforms
four out of 10 survey respondents managed 12% 35% 22% 31%
10 or fewer applications, but this year, that Increased numbers of customers using our software/services
11% 34% 26% 29%
number dropped to 29% (Figure 9). Now, Fewer employees working on developing and deploying our software/services
nearly half of those surveyed (49%) are man- 9% 39% 27% 25%
aging 20 or more applications, with nearly Data: Interop ITX DevOps survey of 150 technology professionals, February 2018
a quarter (23%) managing 60 or more.
In a sign of DevOps maturity, more orga-
nizations are relying on monitoring tools
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to let them know when downtime occurs Figure 6

rather than waiting to hear about problems
Methodologies Used by In-House Developers
from angry customers. In fact, nearly three-
What methodologies do your in-house app developers use?
quarters (71%) now have such tools in place
2018 2017
(Figure 10).
Agile (Scrum, Extreme Programming, Rational Unified Process)
Unfortunately, however, DevOps hasn’t 76%
60%
yet let to a notable decrease in the number Waterfall
of outages or in the mean time to recover 38%
30%
(MTTR) from those outages. The bulk of Mix
IT teams (61%) are still experiencing be- 36%
38%
tween one and five application outages per Custom
month. And the number of organizations 18%
23%
that can recover from a failure in less than Other
10 minutes actually decreased from 12% 6%
1%
to just 6% in 2018 (Figure 11). The good
Note: Multiple responses allowed
news is that a majority (53%) are reporting Base: 128 respondents in 2018 and 231 in 2017 at organizations with in-house app developers
an MTTR of an hour or less Data: Interop ITX DevOps survey of technology professionals, February 2018

On the other hand, organizations are see-

ing improvements in infrastructure stability.
For 2018, half of respondents said they had dergone a shift. In 2018, nearly half (47%) teams manage and configure their infra-
experienced a “significant improvement” called release automation tools critical, up structure, Docker was the preferred favor-
in this area, compared to 31% who said the from 25% last year (Figure 12). Application ite by a wide margin (Figure 13). Puppet,
same thing last year. performance monitoring and functional Ansible, and Kubernetes also scored high-
testing are still near the top of the chart, ly, with more than a third of respondents
Tooling while enterprise security and performance using each.
Organizations’ perceptions of the impor- testing tools have dropped down. For collaboration, Slack and GitHub are
tance of various types of tools has also un- When it comes to tools that help DevOps the preferred choices, with each used by
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nearly half of the organizations surveyed Figure 7

(Figure 14). Confluence and Microsoft
Teams were used by more than a third.
Improvement in Application Development Speed
What level of improvement in application deployment speed have you gained or
A majority of respondents were either al-
do you expect to gain from adopting DevOps?
ready running applications in the cloud or 2018 2017
planned to do so within six months, so it’s No improvement
not surprising that IT leaders perceive cloud 1%
6%
technologies as very important to their Some improvement
DevOps plans. Like DevOps methodolo- 34%
42%
gies, cloud services enable greater speed Significant improvement 
and agility, so enterprises often deploy the 55%
36%
two together to compound their benefits. Too soon to tell
A majority of respondents said that all the 10%
16%
types of cloud services included in the sur-
Base: 128 respondents in 2018 and 237 in 2017 who have adopted or plan to adopt DevOps principles
vey are “very important” or “moderately Data: Interop ITX DevOps survey of technology professionals, February 2018
important,” and fewer than one in 10 said
they weren’t important at all (Figure 15).
Also, organizations have made a big tion tools, were closer to the bottom of the
Looking Ahead change in the types of tools they are plan- list last year.
As they plan for the future, organizations’ ning to purchase to support their DevOps This year, project management tools
priorities for DevOps investment have projects. Last year, project management dropped farther down in the stack. Con-
shifted somewhat. Training and redesign- and issue-tracking tools topped the list. versely, DevOps tools like configuration
ing processes are claiming more budget While these types of tools are very helpful, management, collaboration, continuous
dollars, while hiring outside consultants they aren’t exclusive to DevOps. Tools spe- integration, and automated test tools saw
and hiring new personnel familiar with the cifically designed to support DevOps, like significant increases in usage and purchase
approach are becoming less commonplace configuration management tools, release plans. And as for which tools organizations
(Figure 16). automation tools, and continuous integra- want to buy, Microsoft and Puppet ranked
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among the most popular vendors. Figure 8

As DevOps continues to mature and vari- Average Time to Move Application into Production
ants like DevSecOps become more com-
Once an application completes the development process, how long does it
monplace, look for organizations to con- take on average to move into production?
tinue shifting their DevOps dollars. Also, 2018 2017
trends like cloud computing, mobility, con- Less than an hour
tainerization, and the push toward digital 15%
7%
transformation seem likely to accelerate Half a day
the DevOps movement, and that could re- 17%
15%
sult in even bigger changes for next year’s One day
survey (Figure 17). 9%
16%
More than one day but less than a week
19%
18%
One week
7%
9%
More than a week but less than a month
19%
20%
A month or more
9%
9%
Don’t know
5%
6%
Base: 150 respondents in 2018 and 300 in 2017
Data: Interop ITX DevOps survey of technology professionals, February 2018

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APPENDIX
Figure 9

Applications Managed by IT Team

How many applications does your IT team manage?
2018 2017

Fewer than 10
29%
39%
10 to 19
22%
23%
20 to 29
17%
12%
30 to 39
5%
10%
40 to 59
4%
4%
60 or more
23%
12%
Base: 150 respondents in 2018 and 300 in 2017
Data: Interop ITX DevOps survey of technology professionals, February 2018

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Figure 10

Alerting IT to Application Failures

How is IT alerted to application failures?
2018 2017

Availability monitoring
71%
59%
Irate emails or phone calls
56%
59%
Alerting system to network operations center
54%
46%
Other
8%
9%
Don’t know
3%
5%
Note: Multiple responses allowed
Base: 150 respondents in 2018 and 300 in 2017
Data: Interop ITX DevOps survey of technology professionals, February 2018

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Figure 11

Recovery Time
On average, how long does recovery take when an application fails?
2018 2017

Less than 10 minutes

6%
12%
10 to 30 minutes
25%
22%
31 to 60 minutes
22%
22%
More than an hour but less than a half day
29%
26%
More than a half day but less than a full day
7%
8%
More than a full day
3%
4%
Don’t know
8%
6%
Base: 150 respondents in 2018 and 300 in 2017
Data: Interop ITX DevOps survey of technology professionals, February 2018

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 Figure 12

Critical Tools to Enable DevOps

Previous Next
Which tools do you consider to be the most critical for enabling DevOps?
2018 2017

Table of Contents Release automation

47%
25%
Application performance monitoring
37%
30%
Functional testing
33%
31%
Application development life cycle
26%
18%
Change/configuration management
23%
17%
Enterprise security
21%
24%
Performance testing
20%
26%
Infrastructure management
15%
12%
Service virtualization
9%
10%
Capacity management
7%
6%
Hybrid cloud management
7%
10%
Project and program management
3%
7%
Virtual lab management
3%
7%
Network performance management
3%
6%
Note: Maximum of three responses allowed
Base: 150 respondents in 2018 and 300 in 2017
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Figure 13

Implementing Configuration Management Tools

Which of the following configuration management tools are you currently using
or planning to implement in the next 12 months?
Docker
61%
Puppet
38%
Ansible
37%
Kubernetes
37%
PowerShell
32%
Chef
26%
Salt
9%
Rocket
3%
Mesosphere
3%
Rancher
3%
Note: Multiple responses allowed
Data: Interop ITX DevOps survey of 150 technology professionals, February 2018

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Figure 14

Implementing Collaboration Tools

Which of the following collaboration tools are you currently using or planning
to implement in the next 12 months?
Slack
49%
GitHub
48%
Confluence
39%
Microsoft Teams
36%
Yammer
16%
Trello
16%
HipChat
14%
Cisco Spark
9%
Basecamp
6%
Asana
4%
Circuit
2%
Workfront
2%
Note: Multiple responses allowed
Data: Interop ITX DevOps survey of 150 technology professionals, February 2018

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Figure 15

Importance of Cloud Technologies

How important are the following cloud technologies to your DevOps initiative?
Very important Moderately important Neutral Not important Not at all important

Cloud automation
41% 21% 26% 6% 6%
Cloud management platform
35% 30% 23% 6% 6%
PaaS
34% 22% 29% 7% 8%
IaaS
32% 31% 23% 6% 8%
Data: Interop ITX DevOps survey of 150 technology professionals, February 2018

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Figure 16

Investments for DevOps Implementation

Which of the following is your organization likely to invest in over the next
year as part of your implementation of a DevOps methodology?
2018 2017

Investing in more training for development and operations personnel

55%
38%
Redesigning processes to drive DevOps approach
52%
39%
Investing in new tools
48%
39%
Hiring new resources with necessary skills
37%
39%
Changing organizational structure
33%
28%
Engaging a consulting firm with a DevOps practice
22%
26%
Note: Multiple responses allowed
Base: 128 respondents in 2018 and 237 in 2017 who have adopted or plan to adopt DevOps principles
Data: Interop ITX DevOps survey of technology professionals, February 2018

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Figure 17

Purchase Plans for DevOps Technologies and Tools

What are your purchasing plans for the following DevOps technologies and tools?
Already/currently purchasing Evaluating Plan to purchase in next 12 months

Plan to purchase in next 24 months No plans

Source control tools 1%

47% 14% 11% 27%
Issue tracking tools 2%
46% 13% 10% 29%
Configuration management tools 2%
45% 13% 11% 29%
Collaboration and group chat tools 1%
41% 16% 11% 31%
Continuous integration tools
41% 18% 8% 5% 28%
Automated test tools
38% 22% 11% 4% 25%
Project management tools
36% 17% 9% 3% 35%
Application development platforms
32% 23% 7% 3% 35%
Release automation software
30% 20% 12% 4% 34%
DevOps consulting services
19% 14% 9% 4% 54%
Data: Interop ITX DevOps survey of 150 technology professionals, February 2018

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Figure 18

Familiarity with DevOps Concept

How familiar are you with the DevOps concept?
2018 2017

Very familiar; I understand the details 

47%
18%
Familiar; I understand the basics
37%
42%
Somewhat familiar; I have a general idea of what it's about
13%
25%
Not at all familiar
3%
15%
Base: 150 respondents in 2018 and 300 in 2017
Data: Interop ITX DevOps survey of technology professionals, February 2018

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Figure 19

New Applications Moved into Production

How many new applications are moved into production in a typical year?
2018 2017

Fewer than 10
57%
63%
10 to 19
22%
21%
20 to 29
9%
9%
30 to 39
4%
4%
40 to 59
3%
1%
60 or more
5%
2%
Base: 150 respondents in 2018 and 300 in 2017
Data: Interop ITX DevOps survey of technology professionals, February 2018

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Figure 20

DevOps Approach to Software Development

How would you characterize your company’s adoption of a DevOps approach
to software development?
2018 2017

So far, none of our development employs a DevOps strategy, but we’re planning to
20%
35%
Less than a quarter of our development employs a DevOps strategy
34%
35%
One-quarter to one-half of our development employs DevOps
24%
16%
More than half of our development employs DevOps
14%
10%
We use DevOps exclusively
8%
4%
Base: 128 respondents in 2018 and 237 in 2017 who have adopted or plan to adopt DevOps principles
Data: Interop ITX DevOps survey of technology professionals, February 2018

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Figure 21

Application Upgrades Moved into Production

How many application upgrades are moved into production in a typical year?
2018 2017

Fewer than 10
28%
46%
10 to 20
21%
24%
20 to 29
9%
9%
30 to 39
7%
4%
40 to 59
2%
4%
60 or more
28%
9%
Don’t know
5%
4%
Base: 150 respondents in 2018 and 300 in 2017
Data: Interop ITX DevOps survey of technology professionals, February 2018

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Figure 22

Testing Recovery Processes

Are recovery processes tested before being pushed live?
2018 2017

Yes
60%
69%
No
24%
15%
Depends on how angry users are
5%
9%
Don’t know
11%
7%
Base: 150 respondents in 2018 and 300 in 2017
Data: Interop ITX DevOps survey of technology professionals, February 2018

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Figure 23

Application Failures
How many application failures (resulting in an outage, disruption, or downtime)
do you have in a typical month?
2018 2017

None
13%
27%
1 to 5
61%
52%
6 to 10
13%
7%
More than 10
6%
7%
So many we gave up counting
2%
1%
Don’t know
5%
6%
Base: 150 respondents in 2018 and 300 in 2017
Data: Interop ITX DevOps survey of technology professionals, February 2018

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Figure 24

Time Taken for Infrastructure Change

How long does a typical infrastructure change take from request to
implementation?
2018 2017

Less than 10 minutes

11%
3%
10 to 30 minutes
4%
9%
31 to 60 minutes
10%
12%
More than an hour but less than a half day
26%
18%
More than a half day but less than a full day
8%
13%
More than a full day
34%
36%
Don’t know
7%
9%
Base: 150 respondents in 2018 and 300 in 2017
Data: Interop ITX DevOps survey of technology professionals, February 2018

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Figure 25

In-House Developers
Does your organization have in-house app developers?
2018 2017

Yes
86%
79%
No
11%
20%
Don’t know
3%
1%
Base: 150 respondents in 2018 and 300 in 2017
Data: Interop ITX DevOps survey of technology professionals, February 2018

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Figure 26

Scripting Languages Used

What scripting languages do your in-house developers use?
2018 2017

Command line
67%
57%
Python
60%
45%
PowerShell
45%
41%
Node
33%
16%
Ruby
32%
27%
PERL
26%
40%
Other
16%
16%
Note: Multiple responses allowed
Base: 128 respondents in 2018 and 231 in 2017 at organizations with in-house app developers
Data: Interop ITX DevOps survey of technology professionals, February 2018

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Figure 27

Enabling Integration with APIs

Does your IT operations team have personnel who can write and maintain
scripts that enable integration with the APIs used to automate deployments?
2018 2017

Yes, and they’re experts

36%
36%
Yes, but we’re just developing this skill set
35%
34%
No, but we’re working on it
17%
11%
No, and no plans
7%
11%
Don’t know
5%
8%
Base: 150 respondents in 2018 and 300 in 2017
Data: Interop ITX DevOps survey of technology professionals, February 2018

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Figure 28

Top Reasons for Not Adopting DevOps Methodology

What are the top reasons your organization won’t adopt a DevOps
methodology or tools?
Other technology or business priorities take precedence
38%
Confusion and lack of definition around the overall concept
34%
Lack of resources to implement
30%
Immaturity of tools and methodologies
22%
Lack of willingness by both development and operations teams to cooperate
22%
Lack of resources to evaluate
19%
No demand from the business for what DevOps promises
16%
Lack of willingness by operations to cooperate
12%
Lack of willingness by developers to cooperate
10%
We don’t have the expertise
10%
We don’t see the value
6%

Note: Maximum of three responses allowed

Data: Interop ITX DevOps survey of 150 technology professionals, February 2018

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Figure 29

Cultural Changes as a Result of DevOps

What cultural changes has DevOps and its collaboration required
in your organization?
2018 2017

Development is required to take part in application deployments

53%
41%
Operations is involved in new product/feature development
43%
43%
Operations and development are co-located
34%
33%
We've included operations in our daily stand-ups
32%
25%
Development, QA, and operations share responsibilities and release sign-offs
28%
25%
The management structure has been adjusted to align development and IT
28%
25%
We’ve implemented site reliability engineering
23%
N/A
Development, QA, and operations share the same budget
15%
13%
Salary and bonus plans for development, QA, and operations are aligned
12%
11%
Note: Multiple responses allowed
Base: 128 respondents in 2018 and 237 in 2017 who have adopted or plan to adopt DevOps principles
Data: Interop ITX DevOps survey of technology professionals, February 2018

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Figure 30

Improvement in IT Infrastructure Stability

What level of improvement in IT infrastructure stability have you gained or do
you expect to gain from adopting DevOps?
2018 2017

No improvement
6%
6%
Some improvement
35%
48%
Significant improvement 
50%
31%
Too soon to tell
9%
15%
Base: 128 respondents in 2018 and 237 in 2017 who have adopted or plan to adopt DevOps principles
Data: Interop ITX DevOps survey of technology professionals, February 2018

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Figure 31

Impact on Security of Production Systems

What impact will DevOps have on the security of production systems?
2018 2017

Systems will be much more secure

25%
15%
Systems will be somewhat more secure
38%
36%
It will have no impact on security
21%
26%
Systems will be somewhat less secure
3%
4%
Systems will be much less secure
0%
1%
Don’t know
13%
18%
Base: 128 respondents in 2018 and 237 in 2017 who have adopted or plan to adopt DevOps principles
Data: Interop ITX DevOps survey of technology professionals, February 2018

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Figure 32

Running Production Systems in the Cloud

Does your organization run any production systems on a public PaaS/IaaS service?
Yes
43%
No, but we plan to within 6 months
13%
No, but we plan to within 12 months
7%
No
30%
Don’t know
7%
Data: Interop ITX DevOps survey of 150 technology professionals, February 2018

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Figure 33

Measuring Success of DevOps Initiatives

How do you plan to measure the success of your DevOps initiatives?
2018 2017

By looking primarily at internal factors

49%
35%
By looking primarily at external business factors
29%
30%
We have not yet decided how we will measure success
22%
35%
Base: 128 respondents in 2018 and 237 in 2017 who have adopted or plan to adopt DevOps principles
Data: Interop ITX DevOps survey of technology professionals, February 2018

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Figure 34

DevOps Expertise for New Hires

Is DevOps expertise on your list of must-haves for new hires in development
and admin roles?
Yes
40%
Not yet, but it will be soon
30%
No, and no plans
17%
Don’t know
13%
Data: Interop ITX DevOps survey of 150 technology professionals, February 2018

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Purchase Plans for Release Automation

Frameworks
What are your purchasing plans for the following vendors’ application release
automation frameworks?
Already/currently purchasing Evaluating Plan to purchase in next 12 months

Plan to purchase in next 24 months No plans

Microsoft
30% 15% 7% 3% 45%
Puppet 1%
23% 18% 7% 51%
IBM 0%
13% 14% 9% 64%
CA Technologies
10% 12% 6% 3% 69%
Automic 1%
7% 8% 5% 79%
BMC 2%
7% 7% 7% 77%
Micro Focus (Serena)
5% 5% 5% 1% 84%
Electric Cloud 2%
5% 10% 5% 78%
MidVision 0%
4% 5% 5% 86%
Clarive Software
4% 5% 5% 2% 84%
XebiaLabs 2%
4% 13% 4% 77%
OpenMake Software
2% 8% 5% 4% 81%
Inedo
2% 5% 5% 3% 85%

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Figure 36

Primary Background Area

What is your primary background area?
2018 2017

IT management
43%
34%
Application development
34%
29%
Systems administration
15%
20%
Network operations
2%
5%
Other
6%
12%
Base: 150 respondents in 2018 and 300 in 2017
Data: Interop ITX DevOps survey of technology professionals, February 2018

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Figure 37

Respondent Job Title

Which of the following best describes your job title?
Director/manager, IT, networking, or infrastructure
36%
IT/IS staff
28%
Consultant
10%
CEO/COO/CFO/VP
8%
CIO/CTO/CSO/VP of IT
7%
Line-of-business management
1%
Other
10%
Data: Interop ITX DevOps survey of 150 technology professionals, February 2018

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Figure 38

Respondent Company Size

How many employees are in your organization in total?
10,000 or more
24%
5,000 to 9,999
9%
1,000 to 4,999
16%
500 to 999
5%
100 to 499
18%
50 to 99
10%
Fewer than 50
18%
Data: Interop ITX DevOps survey of 150 technology professionals, February 2018

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Figure 39

Respondent Company Revenue

Which of the following dollar ranges includes the annual revenue of your
entire organization?
Less than $6 million
13%
$6 million to $49.9 million
18%
$50 million to $99.9 million
4%
$100 million to $499.9 million
8%
$500 million to $999.9 million
5%
$1 billion to $4.9 billion
8%
$5 billion or more
12%
Government/nonprofit
7%
Don’t know/decline to say
25%
Data: Interop ITX DevOps survey of 150 technology professionals, February 2018

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Respondent Industry
What is your organization’s primary industry?
IT vendor
14%
Consulting and business services
10%
Financial services/banking/securities and investments
9%
Healthcare/medical
8%
Government
7%
Telecommunications/ISPs
7%
Insurance/HMOs
6%
Media/entertainment
4%
Education
3%
Energy
3%
Manufacturing/industrial, non-computer
3%
Nonprofit
3%
Retail/e-commerce
3%
Construction/engineering
2%
Electronics
2%
Utilities
2%
Other
14%
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Data: Interop ITX DevOps survey of 150 technology professionals, February 2018