Effective HR Documentation & SOP
Overview
Does the planning and drafting of Human Resource Letters, Forms, Templates and Standard Operating
Procedures (SOP) take up an inordinate amount of your time? Do you cringe each time your subordinates
go on long leave or resign?
Having standard Human Resource Documentation and Standard Operating Procedures will clear all
your worries and disruption to your work flow. This course is designed to provide useful tips to
participants to effectively design or revise your Human Resource Documents, templates and Standard
procedures to suit the needs of your respective organizations. Discover and avoid the elements that will
turn your documents and practices into liabilities.
Course Objectives
1. Identify and understand the proper use of language, words and terminology in drafting HR
Documentation and Standard Operating Procedures.
2. Ensure your HR Documents and SOP are in line with the Employment Act and relevant
legislation.
3. Ensure your HR Documents and SOP convey your management communications.
4. Ensure your HR Documents and SOP are persuasive and convincing, but assertive when
necessary.
5. Ensure your Forms, Templates and SOP are concise and uncomplicated.
6. Ensure your Forms and SOP support your HR policies & procedures, and the Organization’s
vision, mission and core values.
7. Safeguard the interest of your Organisation by avoiding vague and unclear meanings, which
would result in legal disputes.
Key Benefit of Attending
Attend this workshop to eliminate the long hours wasted and your worries of miscommunication. This
course is designed to provide useful tips to participants to develop critical writing skills for drafting of
HR Letters, Forms & Template and Standard Operating Procedures. To become competent in the design,
formulation and structure of HR documents and SOP. To understand and recognize the salient and
sensitive points to be observed.
Our experienced course leader will share her ideas and hands-on experience to help you develop a set of
practical and effective Human Resource Documentations and Standard Operating Procedures that
communicates your practices and philosophies to all your employees, to add protection against claims
and complaints to the Labour Department, but flexible enough to allow you to effectively manage your
business.
Who should attend?
Human Resource Practitioner, Human Resources Managers/Executives/Supervisors, Office Managers,
Administration Managers, Administrators, General Affairs Managers/Executives/Officers, Personal
Assistants and Confidential Secretaries.
Methodology
Interactive lectures, Group Discussion, Team Experiential Learning and Case Studies.
Course Content
Day One
1) Introduction
2) Pros and Cons of standard HR Documents and Operating Procedures.
3) Human Resource Documentation and Templates
I) Appointment Documents i.e.
Designing effective Application Form to avoid ‘horror hired’
Formulating Appointment Letter to include legal elements of ‘invitation’, ‘offer’ ‘consideration’ &
‘acceptance’
Terms & Conditions to be included as per Employment Act requirement
II) Employment Documents (i.e. Probation & Confirmation Letters, Letter of Transfer, Promotion Letter,
Performance Appraisal Form, etc).
Safety clauses
Automatic Confirmation valid?
Bona’ Fides or Mala’ Fides transfer
Refusal of transfer
III) Disciplinary Documents (i.e. Show Cause Letter, Warning Letter, Charge Sheet, Notice of DI, etc).
Purpose of Disciplinary
Faulty Charge Sheet that lose the case
IV) Termination Letters (i.e. Termination upon DI, Acceptance of normal termination, Termination
upon retirement and Employment after retirement, etc).
V) Appropriate Leave Form, Claim Form, Counselling Form, Exit Interview Form, Resignation
Checklist etc.
VI) Customised your Training Needs Analysis to your Organisation’s objectives and direction.
VII) Customised your Appraisal Form using KPI/KRA system to be in alignment with your
organisation’s vision, mission and core values.
4) Case Studies and team experiential learning.
Day Two
1) Standard Operating Procedures PROGRAM SCHEDULE
Employment and Termination Practices (Recruitment & Day 1
selection, induction & orientation, promotion & upgrading,
8:30 a.m. – 9:00
resignation) a.m.
Registration
Compensation and Benefits Practices (Annual Leave, Sick
9:00 a.m. – 10:15
Leave and Hospitalisation, Medical Benefits and Prolong Training Start
a.m.
Illness, Compassionate Leave, Examination Leave, Shift
Allowance, Attendance Incentive, Car Loan Subsidy, Long 10:15 a.m. – 10:30
Morning Break
a.m.
Service Award)
Learning and Development Practices (Training Bond, Training 10:30 a.m. – 1:00
Training Continue
Allowance, Education Assistance) p.m.
Code of Conduct Practices (Whistleblower Policy, Drug and 1:00 p.m. – 2:00
Lunch
Alcohol Abuse, Email and Internet) p.m.
Disciplinary and Grievances Practices (Grievances Procedures, 2:00 p.m. – 3:30 Training
Disciplinary Procedures, Sexual Harassment,Domestic p.m. Continue
Inquiry)
3:30 p.m. – 3:45
Tea Break
p.m.
2) Case Studies
3:45 p.m. – 5:30 Training
3) Team experiental learning p.m. Continue
4) Reflective group discussion 5.30pm End of Day 1
5) Question and answer
Day 2
8:30 a.m. – 9:00
Registration
a.m.
9:00 a.m. – 10:15
Training Start
a.m.
10:15 a.m. – 10:30
Tea Break
a.m.
10:30 a.m. – 1:00 Training
p.m. Continue
1:00 p.m. – 2:00
Lunch
p.m.
2:00 p.m. – 3:30 Training
p.m. Continue
3:30 p.m. – 3:45
Tea Break
p.m.
3:45 p.m. – 5:30 Training
p.m. Continue
5.30pm End of Training
Facilitator’s Profile
Serene Yap greatest passion is to share her knowledge and insights to maintaining and increasing the
professionalism and skills of an Organization’s Human Assets and the Community. Her hands-on
experience in the corporate world has enabled her to impart her knowledge based not only on theory but
also based on her own vast working experiences which ensure that your employees are able to relate
better and able to apply the knowledge and skills to their work, immediately and effectively.
Serene Yap, a Human Resource Trainer/Consultant and a certified Master Class Trainer has been
enthusiastically involved in all aspects of human capital development and management for 17 years.
Serene holds an MBA (Distinction) in General Management, a Diploma in Private Secretary-ship and she
is also a certified NLP Practitioner by ISNS.
Her industry exposure includes property development and management, hospitality, medical, food
manufacturing, oil and gas, construction sector and consultancy services.
During her professional career and as a trainer, many employees have attained great personal successes
in their careers through her guidance, mentoring and coaching. In a similar manner,
Serene envisioned totranslate her KSA to develop the competencies and performance level of your
employees.
List of companies benefited are Petronas, Shell Shared Service Centre, Bank Islam, IJN, Smidec, Acetyls
Sdn Bhd, Kraft Malaysia SB, Berjaya Redang Beach Resort, Puspakom Sdn Bhd, Oriental Capital
Assurance Bhd, Takaful Ikhlas, Lumut Port, Sabah Ports, Suria Capital Holdings Bhd, Columbia Asia
Medical Center, Sabah Medical Centre, WCT Construction, Karambunai Resorts, Borneo Divers & Sea
Sports and LVMH Fashion (S) Pte Ltd., etc.
PROGRAM
REGISTRATION
Effective HR Documentation & SOP
DATE: COMPANY / ORGANIZATION DETAILS
16 & 17 Feb 2012 Company / Organization Name:
24 & 25 May 2012
9 & 10 Aug 2012
7 & 8 Nov 2012
*choose your preferred date
Address:
VENUE:
Park Royal Hotel (KL)
Hilton Hotel (PJ)
Name Of Contact Person: Mr/Ms
TIME:
9:00am – 5.00pm
TRAINING FEES:
RM1, 500.00 per participant Tel: Fax: Email:
Course fee includes 2 tea breaks (morning
and afternoon), a lunch, course material
and certificate of attendance
Participant Details
ENQUIRIES & REGISTRATION 1. Mr/Ms: Mobile No:
TEL: 03-3343 2180 Email: Designation:
03-3341 5655
FAX: 03-3341 5755
2. Mr/Ms: Mobile No:
EMAIL:
[email protected] Email: Designation:
WEB: www.cleverbridge.com.my
TERMS & CONDITIONS 3. Mr/Ms: Mobile No:
Email: Designation:
Early bird fees – Enjoy early bird discount
of RM1,350 for registration with payment 4. Mr/Ms: Mobile No:
2 weeks prior to training date. Group of 3 Email: Designation:
or more participant from the same
company will enjoy a 10% discount on the 5. Mr/Ms: Mobile No:
applicable fee. Email: Designation:
WRITTEN CANCELLATION:
Registration cancelled 7 days prior to the
event is subject to charge of 50% of Total Amount Payable:
course fee
Signature & Company Stamp:
SUBSTITUTE:
A substitute may be made at any time at
Payment Details
no extra cost
Cheque / Bank Draft / Credit Card (Please Specify):
Payment by cheques should be crossed and made payable to:
NOTE: CLEVERBRIDGE reserves the right
to make any amendments and / or CLEVERBRIDGE TRAINING RESOURCES
changes to the event if warranted by BANK DETAILS: CIMB1290-0000999-05-2
circumstances beyond its control
CLEVERBRIDGE TRAINING RESOURCES
No.9A, First Floor, Lintang Pekan Baru, Off Jalan Meru, 41050 Klang, Selangor
Tel: 03-3343 2180 Fax: 03-3341 5755
