Communication Skills - MCM301 Solved Quiz PDF

MCM301 Latest Solved Quiz solved By Masood Khan July 2011
This only gift for only Final Term papers 2011
Order letters are usually written, when __________ are not available.
Select correct option:
Order reports
Order blanks
Purchase reports
Purchase slips
All of the following are the characteristics of concrete writing EXCEPT:

Specific
Definite
Vivid
Vague
Which one of the following is most appropriate sequence for effective

writing?
Planning > drafting > organizing > editing > proofreading

Planning > organizing > drafting > proofreading > editing
Planning > organizing > drafting > editing > proofreading
Planning > drafting > editing > organizing > proofreading
Checking for the accuracy of dates, figures, amounts and numbers,

misspelled words, topographic errors etc is done in which stage of
writing?
Organizing
Drafting
Editing
Proofreading
Which of the following statement is NOT true about a congratulatory

message?
The message may be sent to a company relocating to a new building.

The message may be sent to an individual for being elected to an office
in a social organization.
The message should focus on the receiver from start to finish.
The message may close by referring to the writer's assistance to the
receiver in his or her achievement.
All of the following suggestions help improve the effectiveness of the

opening paragraph EXCEPT:
Make sure the beginning is appropriate for the reader.

Make sure the beginning is inappropriate for the situation
Use a fast-start beginning rather than a slow beginning.
Keep the beginning paragraph fairly short.
Which of the following is not a guideline for courteous writing?

Respond late
Exclude irritating expressions
Include meaningful apologies
Omit discourteous wording
Which of the following is the most appropriate definition of group

communication?
Two or more persons who are interacting with one another during
which mutual influence is taking place
Any interaction between two or more persons
Any time two or more persons influence each other
Any collection of two or more persons
All of the following are the qualities of effective claim letters EXCEPT:
An effective claim letter contains you attitude material.

An effective claim letter presents all the facts pertinent to the situation.
An effective claim letter contains threat.
An effective claim letter makes a definite request.
When do you think groups, rather than individuals working alone,

should be used to solve a problem?
When the task requires a limited amount of information and skills

When a quick resolution is essential
When commitment to the decision is important
When the task is fairly simple and straightforward
All of the following statements about groups are true, EXCEPT:

Group members strive to achieve some common purpose

Group members influence and are influenced by one another
Group members are interdependent
Group members must interact face-to-face.
“Would you please send me information about points of interest and

scheduled events for families visiting Murree?”
Which kind of letter would be suitable for the given information?

Direct request letter

Indirect inquiry letter
Claim letter
Order letter
Due to which one of the following reason the claim letter differs from
other positive and neutral messages using the direct plan?
Contains a sales appeal.

Have its explanation omitted.
Places blame on the receiver.
Contains negative information.
While preparing for effective business writing Planning Stage involves

all of the following, EXCEPT:
Choosing appropriate clothes

Considering your reader
Determining the appropriate content
Determining your purpose
Ali has to write a research paper. He has finalized the topic and
collected the initial data. Now he is going to write the first paragraph.
Which stage of effecting writing it depicts?
Planning
Organizing
Drafting
Editing
Bcc stands for:

Blind carbon copy

Blind compiled copy
Branded carbon copy
Branded compiled copy
Which of the following is not a part of writing plan of a reservation

letter?
A fast-start opening which identifies the type of room desired and the
days needed
A section which mentions arrival and departure times
A section describing the quality of the room you booked in the other
hotel
A courteous, action-oriented closing, which mentions your desire for a
confirmation
What type of goodwill message is most likely to use an RSVP?

Condolence
Invitation
Appreciation
Holiday greeting
Question # 4 of 15 ( Start time: 07:56:26 PM ) Total Marks: 1

Letters of invitation include:
Speaking invitations
Informal social invitation
Formal social invitations
All of the given options
All of the following are Essential parts of a letter EXCEPT:

Letterhead
Salutation
Subject line
Signature
Which one of the following is not required to keep conciseness in

writing?
Including only relevant material

Adding extra and unrelated information
Eliminating wordy expressions
Avoiding unnecessary repetition
The courteous close of a direct request letter contains all of the

following EXCEPT:
A specific request
Information about how you can be reached
An expression of appreciation or goodwill
Information about your city
Cc is an abbreviation of which of the following?

Carbon copy
Copy cat
Compiled copy
Cold copy
To begin a disappointed newsletter with a negative information,
____________ a negative situation.
Eases
Reduces
Complicates
Relieves
Like all routine messages, routine requests have all of the following
EXCEPT:
An opening
A body
A close
A center
Which of the following is the informal report used to communicate with

individuals outside of an organization?
Letter
Memo
Periodical
Magazine


“Would you please send me information about points of interest and

scheduled events for families visiting Murree?” Which kind of letter
would be suitable for the given information?
Direct request letter

Indirect inquiry letter
Claim letter
Order letter
Which one of the following should not be interpreted to mean brevity,

which will result in an incomplete message?
Conciseness
Correctness
Consideration
Courtesy
Cc is an abbreviation of which of the following?

Carbon copy
Copy cat
Compiled copy
Cold copy


All of the following are considered as the core values of correctness,

except:
Proper grammar
Punctuation
Spelling
Loudness
In a direct request letter, request can be presented in:

Closing paragraph
Closing sentence
First sentence
None of the given options
Which of the following statement is NOT true about a congratulatory

message?
The message may be sent to a company relocating to a new building.

The message may be sent to an individual for being elected to an office

in a social organization.
The message should focus on the receiver from start to finish.
The message may close by referring to the writer's assistance to the
receiver in his or her achievement.
Careful outlining of topics is helpful for all of the given reasons

EXCEPT:
It improves the clarity of message

It saves writing time
It enables to emphasize properly the various topics in the message
It keeps the suspense in message
Which of the following cannot result from incomplete messages?

Loss of goodwill
Loss of valued customers
Loss of sales
Gaining good name
Which of the following method of outlining topic presents the specific

information first, followed by conclusion?
Direct method
Indirect method
Supporting method
Sustaining method
_____________ is the language of business correspondence written for a

general readership.
Informal English
Formal English
Common English
African English
Writing a letter to inquire about people involve two considerations.

First is the need to respect the rights – legal and moral; second is:
The need to structure the questions around the job involved

The need to structure the questions according to your own personality
and frame of mind
The need to structure the questions keeping in mind the organization
you are writing to
The need to structure the questions with heavy vocabulary
In which stage of Group formation Members work to solve conflicts and

recognize acceptable kinds of conduct?
Forming
Storming
Norming
Performing
All of the following functions are performed by a good buffer,

EXCEPT:
Expresses your appreciation for being thought of

Assures the reader of your attention to the request
Compliments the reader
Indicates your lack of understanding of the reader’s needs

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MCM301 Latest Solved Quiz solved By Masood Khan July 2011

This only gift for only Final Term papers 2011

All of the following are the characteristics of concrete writing EXCEPT:

Which one of the following is most appropriate sequence for effective

Planning > drafting > organizing > editing > proofreading

Checking for the accuracy of dates, figures, amounts and numbers,

Which of the following statement is NOT true about a congratulatory

The message may be sent to a company relocating to a new building.

All of the following suggestions help improve the effectiveness of the

Make sure the beginning is appropriate for the reader.

Which of the following is not a guideline for courteous writing?

Which of the following is the most appropriate definition of group

An effective claim letter contains you attitude material.

When do you think groups, rather than individuals working alone,

When the task requires a limited amount of information and skills

All of the following statements about groups are true, EXCEPT:

Group members strive to achieve some common purpose

“Would you please send me information about points of interest and

Which kind of letter would be suitable for the given information?

Direct request letter

Select correct option:

Contains a sales appeal.

While preparing for effective business writing Planning Stage involves

Choosing appropriate clothes

Bcc stands for:

Blind carbon copy

Which of the following is not a part of writing plan of a reservation

What type of goodwill message is most likely to use an RSVP?

Question # 4 of 15 ( Start time: 07:56:26 PM ) Total Marks: 1

All of the following are Essential parts of a letter EXCEPT:

Which one of the following is not required to keep conciseness in

Including only relevant material

The courteous close of a direct request letter contains all of the

Cc is an abbreviation of which of the following?

Which of the following is the informal report used to communicate with

All of the following suggestions help improve the effectiveness of the

Make sure the beginning is appropriate for the reader.

“Would you please send me information about points of interest and

Direct request letter

Which one of the following should not be interpreted to mean brevity,

Cc is an abbreviation of which of the following?

All of the following suggestions help improve the effectiveness of the

Make sure the beginning is appropriate for the reader.

All of the following are considered as the core values of correctness,

In a direct request letter, request can be presented in:

Which of the following statement is NOT true about a congratulatory

The message may be sent to a company relocating to a new building.

The message may be sent to an individual for being elected to an office

Careful outlining of topics is helpful for all of the given reasons

It improves the clarity of message

Which of the following cannot result from incomplete messages?

Which of the following method of outlining topic presents the specific

_____________ is the language of business correspondence written for a

Writing a letter to inquire about people involve two considerations.

The need to structure the questions around the job involved

In which stage of Group formation Members work to solve conflicts and

All of the following functions are performed by a good buffer,

Expresses your appreciation for being thought of

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