Suryakant Singh

1054, BTM II Stage

Bangalore – 76

Mail : [email protected]

Mobile : +91-8971584517, +91-9739949886

OBJECTIVE

To become a part of your esteemed organization and acquire skills to become a successful professional, at
the same time also contributing to the growth of the organization.

1. Job Details:

• Current Organization : HP Globalsoft Ltd.

• Current Location : Bengaluru.

• Designation : Senior L2 Application Support Engineer.

• Experience : Jan 2015 – Apr 2018

Project - MSIL

Responsibilities:

• Efficiently resolve and associate incidents to the alerts generated using HP Service Manager 9.

• Providing effective and timely notification of severity 1 and severity 2 incidents to the L3 team.

• Allocating the Incidents Service requests to higher level Team if required.

• Monitor, track, update and communicate with team till closure of Incidents within the SLA.

• Working on SQL Queries and implementing scripts for data-correction.

• Day to Day Hands on Experience in IT-Service Management.

• Prepare day to day Reports on incident & requests.
• First line of contact for clients during service outages.

Profile:

• Around 4.3 years of solid experience in Service Management and Shared Services.
• Thorough understanding of ITIL concepts in the Lifecycle model which includes Service Strategy,
Service Transition, Operations and IT Business Consulting.
• Expertise in maintaining high quality levels in operations and ensuring adherence to all quality
parameters and procedures as per the norms.

Professional strengths:

• Excellent team player with good leadership skills.

• Comprehensive knowledge of the techniques and processes of providing customer care services.
• Possess exceptional analytical, logical and communication skills.
• Ability to work effectively and efficiently in a team environment.

Project – Summary

This project belongs to automobile industry. DMS is an application used by the dealers of Maruti for
doing the day to day transactions related to Sales and Service.

2. Experience/Job Details

• Last Organization : Mphasis (An HP Company).

• Last Location : Pune, Maharashtra.

• Designation : Technical Support Analyst.

• Experience : 14 Months (Nov 2013 to Jan 2015 )

Worked in Mphasis (An HP Company), Pune as a Technical Support Engineer for Maruti Suzuki India
Ltd. project (MSIL),where I am responsible to provide application and infrastructure support to client
(MSIL), we deal with approx. 16000 dealer outlets across India.

Project - MSIL

Responsibilities:

• Efficiently create and associate incidents to the alerts generated using HP Service Manager 7.

• Monitoring network alerts through HP Network Node Manager.

• Can manually monitor performance of database through RDC.

• Providing effective and timely notification of severity 1 and severity 2 incidents to the L2 team.

• Allocating the incidents Service requests to Engineers.

• Monitor, track, update and communicate till closure within the SLA.

• Escalate issues to Middleware, Oracle/DBA, UNIX, Storage, and Network Team.

Project – Summary

This project belongs to automobile industry. DMS is an application used by the dealers of Maruti for
doing the day to day transactions related to sales, service and spares.

Responsibilities:

• Resolving all the issues related to application.

• Escalate the issues if required & co-ordinate with the Development team till the same is resolved.

• Addressing the application issues within agreed SLA.

• Working on Active Directory.

• Resetting password of the login id related to DMS application.

• Ensure timely closure of all issues raised by the customer.

• Interacting clients through emails and calls.

• Quality Analysis such as Call Auditing & Case Auditing of Team Members.
• Managed and co-ordinated daily operations information with Team Leaders and Managers for
better Process Management.

3. Experience/Job Details:

• Last Organization : Ccubed solutions

• Last Location : Bangalore.

• Designation : Technical Support Engineer / IT sales.

• Experience : Months (Jul 2009 to Sep 2013 )

Project – Summary

Worked in Ccubed as a Technical Support Analyst clients, where I am responsible to provide

Application and Infrastructure support to client..

Responsibilities:
• Experience of selling communications, IT hardware, voice applications, broadband connections,
microchips, network applications, services, data, software and cloud based technologies.
• Extensive knowledge of the company’s products and also of the wider IT marketplace.
• Keeping up to date with the developments of new technologies.
• Awareness of emerging markets, technologies and trends.
• Experience in a leadership role.
Personal Strenghts:
• Persistent but ethical approach towards winning new clients.
• Able to deal with rejection.
• Good at building a rapport with people.
• Having a naturally competitive nature.
• Friendly personable manner.
• Passionate about the quality of work.
• Excellent independent judgment.
• Strong client facing skills.

Academic Qualification

• B.Com from Gitam University, Vishakhapatnam.

• P U from Rourkela Municipal College, Rourkela.

• S.S.C from St. Gregorious School, Rourkela.

HOBBIES
Cruising new Places, Listening music, Collecting coins.

PERSONAL DETAILS

Date of Birth : 06th March 1986

Languages : English, Hindi, Oriya
Permanent Add : K -18, 1st Floor, Civil Township,
Dist – Sundergarh,
Rourkela – 769004 (Odisha)

DECLARATION

I hereby declare that the above-mentioned information is correct to my knowledge and I bear the
responsibility for the correctness of the above-mentioned particulars.
Place: Bangalore Suryakant Singh