SELF-ASSESSMENT GUIDE

Qualification: PHARMACY SERVICES NCIII

Project-Based
PROVIDE PHARMACY SERVICES TO CLIENTS/PATIENTS
Assessment
Project 1:
Practice good housekeeping
Arrange and display pharmaceutical products
Project 2:
Perform good laboratory practice
Adhere to good manufacturing practices
Units of Competency
Project 3:
Covered:
Monitor supply/inventory of pharmaceutical products
Handle and control pharmaceutical products
Project 4:
Demonstrate product knowledge on medicines
Perform dispensing activities
Perform health promotion, education and vigilance
Instruction:
 Read each of the questions in the left-hand column of the chart.
 Place a check in the appropriate box opposite each question to indicate your
answer.
Can I? YES NO

PERFORM HOUSEKEEPING
 Perform housekeeping procedures in line with company policy
and regulations*
 Keep area clean using appropriate cleaning materials and
methods*
 Clean and use tools and equipment in accordance with
company policies and procedures*
 Document housekeeping procedures in line with company
policy and regulations
 Comply to procedures to achieve a safe working environment
in the area*
 Act upon irregularities in accordance with the company
policies and procedures
 Control dispensing area access controls at all times
 Document housekeeping procedures in line with company
policy and regulations
ARRANGE AND DISPLAY OF PHARMACEUTICAL PRODUCTS
 Display products according to planogram*
 Maintain regular and timely replenishment of product display
with minimum disruption to customer or traffic flow*
 Place and maintain displays in a safe and secure manner

HHCPPHA 315-0916
Pharmacy Services NC III
 Attach price tags and proper labels to the shelves correctly,
and at the specified location according to company policy
 Implement store policy and procedures with regard to pricing
and promo discounts
 Attach updated promo label and in accordance with
established procedures
 Arrange promotional items based on merchandising
agreement
 Place guides and product locators within the store to facilitate
ease of locating items
 Interview clients regarding feedback on promos in accordance
with established procedures.
 Document client feedback and in accordance with established
procedures
 Report store feedback on promos to the
pharmacists/suppliers and in accordance with established
procedures
PERFORMS GOOD LABORATORY PRACTICE

 Wear proper laboratory outfit *

 Demonstrate proper conduct at all times*

 Weigh substances accurately using appropriate techniques
and weighing balance in accordance with good laboratory
practice*
 Measure semi-solids, liquids and liquid medicines using
appropriate glassware capacity in accordance with good
laboratory practices*
 Prevent cross-contamination among substances at all times*
 Perform cleaning and storage of pharmacy glassware/
devices/equipment in accordance with established procedures
 Use appropriate cleaning solution for each glassware, device
or equipment based on manufacturers/suppliers
recommendation.
 Use equipment in accordance with manufacturers manual and
good laboratory practices.
 Attend and report damage on equipment and device or any
laboratory glassware immediately to the appropriate
personnel.
 Follow proper waste disposal in accordance with good
laboratory practices
 Maintain use of logbook in accordance with established
procedures
ADHERE IN GOOD MANUFACTURING PRACTICE (GMP)

 Easily locate and access GMP reference and in accordance

with company policies and procedures
 Identify GMP requirements
 Identify GMP principles related to own duties and
responsibilities*
 Identify and develops work habits relating to GMP

HHCPPHA 315-0916
Pharmacy Services NC III
 Comply with GMP requirements on personal hygiene*
 Prepare, use, store and dispose clothing in accordance with
GMP and company procedures and policies
 Report sick or injured personnel at the workplace to
authorized person
 Observe movement inside the premises according to area
entry and exit procedures
 Routinely monitor work area, materials and equipment to
ensure compliance with GMP requirements
 Process raw materials, product and packaging components
according to GMP requirements and standard operating
procedures*
 Conduct work in accordance with duties and responsibilities.
Standard operating procedure, and workplace environmental
guidelines.
 Identify and report contamination and cross-contamination
occurring at the workplace to the authorized person
 Identify and report processes, practices or conditions that
deviate from standard operating procedures relevant to
compliance with GMP to authorized person
 Identify and complete filled data entry requirements in
documentation forms in accordance with established
procedures
 Record information according to company policy reporting
procedures
MONITOR SUPPLY/INVENTORY OF PHARMACEUTICAL PRODUCTS
 Recognize products in the assortment list and formulary*
 Classify products according to market demand*
 Record, collect, and submit list of unserved products to the
pharmacist
 Manage stock data by updating the inventory system*
 Prepare procurement documents according to company policy
 Communicate procurement needs to inventory
manager/analyst or pharmacist
 Prepare purchase request to suppliers in accordance with
procurement policy
 Check delivery specifications whether it is in accordance to
Good Distribution Practices
 Compare delivery specifications and product specification
whether it is in accordance with Good Distribution Practices.
 Recognize deviation from product specification to detect
wrong, damaged or fake medicines*
 Fill completely data entry requirements related to processing
orders in accordance with established procedures
 Accomplish documents thoroughly and keeps them in
accordance with company and regulatory policy
 Retrieve and package products properly according to product
specification to avoid breakages
 Maintain special delivery specifications in accordance with
Good Distribution Practices

HHCPPHA 315-0916
Pharmacy Services NC III
 Check labelling, product and delivery specifications, and
delivery information in accordance with established
procedures*
 Dispatch products accurately in a timely manner
 Secure delivery information and follows security procedures to
ensure integrity of delivered products
 Perform handling of returned products or products for return in
accordance with policy and procedure in place.
 Communicate return policies to patients/clients in accordance
with established procedures
 Maintain accurate documentation records and credit process
is completed in a timely manner
HANDLE AND CONTROL PHARMACEUTICAL PRODUCTS
 Store stocks in accordance with manufacturer’s specifications,
regulatory and company policy and procedures*
 Monitor and maintain storage conditions in accordance with
manufacturer’s instructions, company procedures and
regulatory requirements*
 Arrange stocks in shelves in accordance with first expiry, first-
out policy*
 Monitor expiration dates in accordance with institutional and
regulatory guidelines
 Conduct inventory count regularly in accordance with
company procedures and policy
 Monitor and report stock level requirements in accordance
with established procedures*
 Identify and report stock discrepancies to the pharmacist for
reconciliation and proper action
 Identify and dispose expired/damaged stocks in accordance
with manufacturer’s and company’s policies, regulatory and
environmental policies records
 Segregate and label expired/damaged stocks in specific
containers and in accordance with established procedures
 Update stock records after disposal and in accordance with
established procedures
DEMONSTRATE PRODUCT KNOWLEDGE ON MEDICINES
 Identify generic names, brand names, stock keeping units
(SKU), dose regimen, and therapeutic classification, indication
and effects in accordance with the inventory list.*
 Identify generic equivalent of OTC drugs in accordance with
the generic menu card.
 Compute appropriate quantity of medicine to verify the
prescribed regimen of the doctor.
 Refer incorrect quantities based on calculations to the
pharmacist
 Explain where necessary amount and dosage and name of
drugs in prescription to customer.

HHCPPHA 315-0916
Pharmacy Services NC III
 Provide information on indication and dosing, duration of
treatment, common side effect, precautions under the
supervision of the pharmacist*
 Provides information on proper storage of OTC and
prescription medicines and what to do with missed dose
under the supervision of the pharmacist.
DISPENSE PHARMACEUTICAL PRODUCTS
 Greet the patient/ client and asks what assistance can be
extended to them in accordance with pharmacy guidelines
and procedures*
 Maintain confidentiality, tact and privacy at all times while
interacting with clients/patients and/or passing on relevant
information to other pharmacy staff*
FOR OTC:
 Provide upon receipt of the order a guided recommendation of
OTC medicines for minor symptoms following established
procedures*

FOR PRESCRIPTION:
 Check prescription for validity and completeness of
prescription details in accordance with legal and regulatory
requirements, upon receipt of the prescription. *
 Endorse prescription to the pharmacists for validation
 Offer generic products on the menu card to identify preferred
product of the patient/client. *

 Offer all available generic equivalents to the prescription and

identify the preferred product of the patient following
established procedures
 Check availability and quantity of medicines ordered against
inventory on hand.
 Check availability of medicines ordered and quantity of order/s
is/are confirmed.
 Question patient/client regarding any entitlement status with
regard to Health Care Benefit Scheme and PhilHealth
insurance when applicable or the mode of payment
 Retrieve product from the shelves following established
procedures.
 Prepare labels in accordance with regulatory requirements
ensuring legibility. *
 Count ordered medicines using appropriate devices and
packages into a suitable container under pharmacist
supervision*
 Endorse prepared product to the pharmacist for checking
following established procedures
 Subtract and note for partially filled prescription, quantity of
medicine discussed in the prescription pad prior to return to
the client/patient
 Keep and file if the prescription is completely filled
 Enter prescription/ patient data accurately and confidentially
into dispensing computer records according to regulatory
requirements

HHCPPHA 315-0916
Pharmacy Services NC III
 Assist Pharmacists to dispense the prescription according to
the steps
 Note and endorse where necessary multiple orders from 2
or more customers to the cashier
 Confirm identity of the patient receiving the medicines in
accordance with company policy and procedure
 Issue change accurately and gives official receipt is issue
 Refer any pharmaceutical and disease-based questions
beyond the scope of the training to pharmacist. *
PERFORM HEALTH PROMOTION, EDUCATION, VIGILANCE
 Perform basic screening procedures in accordance with
established process.*
 Identify trigger points for referral following established
procedures. *

 Refer patients with minor health problems to the pharmacist. *

 Refer patients with major health problems to other health care
professionals
 Refer patients to health facility for proper diagnosis following
established procedures.
 Educate patients on self-care and rational and responsible
use of drug in accordance with established procedures
 Provide health information to patients in accordance with
established procedures.*
 Provide information, education and communication materials
to the patients as needed
 Provide information to patients regarding common diseases,
minor ailments and seasonal diseases in accordance with
established procedures.
 Gather unusual or unexpected effects of drugs and reports to
pharmacist.
 Explain objectives of reporting adverse drug events to patient
in accordance with established procedures. *
 Encourage patients to report any unusual experience in the
use of the medicine.
 Give instructions on how to fill out the form to the patients in
accordance with FDA requirements or company policy.
 Clarify to patient on items that should be answers on the
health vigilance form
 Process, tabulates and summarizes patient responses and
reports to store supervisor.
I agree to undertake assessment in the knowledge that information gathered will only be
used for professional development purposes and can only be accessed by concerned
assessment personnel and my manager/supervisor.

Candidate’s Name: Date:

HHCPPHA 315-0916
Pharmacy Services NC III