Page 1 of 4

Windows Network Diagnostics

Issues found
Falha na autenticação da rede devido a um problema com a ... Detected
Contate o administrador da rede Completed

Issues found

Falha na autenticação da rede devido a um problema com a Detected

conta de usuário

Contate o administrador da rede Completed

Um problema com sua conta de usuário precisa ser resolvido.

Detection details

Diagnostics Information (Network Adapter)

Details about network adapter diagnosis:

Network adapter Wi-Fi driver information:

Description . . . . . . . . . . : Qualcomm QCA61x4A 802.11ac Wireless Adapter

Manufacturer . . . . . . . . . : Qualcomm Communications Inc.
Provider . . . . . . . . . . . : Qualcomm Communications Inc.
Version . . . . . . . . . . . : 12.0.0.725
Inf File Name . . . . . . . . . : C:\WINDOWS\INF\oem42.inf
Inf File Date . . . . . . . . . : quarta-feira, 19 de setembro de 2018 05:37:14
Section Name . . . . . . . . . : ATHR_DEV_OS63_988x_DE_NFA344A.ndi
Hardware ID . . . . . . . . . . : pci\ven_168c&dev_003e&subsys_03101028&rev_32
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis:

Information for connection being diagnosed

Interface GUID: 196ce964-ba95-479b-825e-6f1f84295ca0
Interface name: Qualcomm QCA61x4A 802.11ac Wireless Adapter
Interface type: Native Wi-Fi

Connection incident diagnosed

Auto Configuration ID: 1
Connection ID: 1

Connection status summary

Connection started at: 2019-05-16 18:47:13-130
Profile match: Success
Pre-Association: Success
Association: Fail
Security and Authentication: Fail

List of visible access point(s): 17 item(s) total, 17 item(s) displayed

BSSID BSS Type PHY Signal(dB) Chnl/freq SSID
-------------------------------------------------------------------------
00-23-68-8D-0C-E0 Infra <unknown> -63 5765000 UFMG
00-23-68-95-DE-10 Infra <unknown> -75 5260000 UFMG
00-23-68-95-DE-11 Infra <unknown> -75 5260000 eduroam
00-23-68-8D-0C-E1 Infra <unknown> -58 5765000 eduroam
00-23-68-95-8C-70 Infra <unknown> -51 11 UFMG
00-23-68-95-8C-71 Infra <unknown> -51 11 eduroam
A0-AB-1B-04-AE-AE Infra <unknown> -59 10 GRIFO
C8-3A-35-15-9D-A8 Infra <unknown> -57 5 Galo_doido
00-23-68-8D-0D-70 Infra <unknown> -39 6 UFMG
00-23-68-8D-0D-71 Infra <unknown> -39 6 eduroam
94-0C-6D-EE-A1-DE Infra <unknown> -74 4 GECnet
00-23-68-95-B4-A0 Infra <unknown> -66 6 UFMG
00-23-68-95-B4-A1 Infra <unknown> -66 6 eduroam
00-23-68-8C-AA-30 Infra <unknown> -76 11 UFMG
00-23-68-8C-AA-31 Infra <unknown> -73 11 eduroam
00-23-68-44-EB-F1 Infra <unknown> -70 1 eduroam
00-23-68-44-EB-F0 Infra <unknown> -71 1 UFMG

Connection History

Information for Auto Configuration ID 1

List of visible networks: 5 item(s) total, 5 item(s) displayed

BSS Type PHY Security Signal(RSSI) Compatible SSID
------------------------------------------------------------------------------
Infra <unknown> Yes 100 Yes UFMG
Infra <unknown> Yes 100 Yes eduroam
Infra <unknown> Yes 82 Yes GRIFO
Infra <unknown> Yes 86 Yes Galo_doido
Infra <unknown> Yes 52 Yes GECnet

file:///C:/Users/Samuel/AppData/Local/Diagnostics/460911090/2019051621.006/Resul... 5/16/2019
 Page 2 of 4

List of preferred networks: 7 item(s)

Profile: AndroidAP
SSID: AndroidAP
SSID length: 9
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028003
Profile: UFMG
SSID: UFMG
SSID length: 4
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: Yes
Profile: dd-wrt
SSID: dd-wrt
SSID length: 6
Connection mode: Infra
Security: No
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001
Profile: Oi WiFi Fon
SSID: Oi WiFi Fon
SSID length: 11
Connection mode: Infra
Security: No
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001
Profile: GVT-88D1
SSID: GVT-88D1
SSID length: 8
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028003
Profile: #NET-CLARO-WIFI
SSID: #NET-CLARO-WIFI
SSID length: 15
Connection mode: Infra
Security: No
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028001
Profile: VIVO-64D0
SSID: VIVO-64D0
SSID length: 9
Connection mode: Infra
Security: Yes
Set by group policy: No
Connect even if network is not broadcasting: No
Connectable: No
Reason: 0x00028003

Information for Connection ID 1

Connection started at: 2019-05-16 18:47:13-130
Auto Configuration ID: 1
Profile: UFMG
SSID: UFMG
SSID length: 4
Connection mode: Infra
Security: Yes
Pre-Association and Association
Connectivity settings provided by hardware manufacturer (IHV): No
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Success
Pre-association status: Success
Association status: Success
Last AP: 00-23-68-8d-0c-e0
Security and Authentication
Configured security type: WPA2-802.1X
Configured encryption type: CCMP(AES)
802.1X protocol: Yes
Authentication mode: User only
Number of 802.1X restarts: 0
Number of 802.1X failures: 2
802.1X status: Fail 0x40420110
802.1X reason code: 0x00050005
Key exchange initiated: No
Number of security packets received: 3
Number of security packets sent: 3
Security attempt status: Fail 0x00050005

file:///C:/Users/Samuel/AppData/Local/Diagnostics/460911090/2019051621.006/Resul... 5/16/2019
 Page 3 of 4

Diagnostics Information (Wireless Connectivity)

Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration

Initialize status: Success

Information for connection being diagnosed

Interface GUID: 196ce964-ba95-479b-825e-6f1f84295ca0
Interface name: Qualcomm QCA61x4A 802.11ac Wireless Adapter
Interface type: Native Wi-Fi

Result of diagnosis: Problem found

Issue referred to: L2Sec Helper Class

Root cause:
Windows could not connect to "UFMG"
You can try to connect again.

Repair option:
Resetting your wireless network adapter
This will disable and then enable the network adapter "Wi-Fi" on this computer.

Diagnostics Information (L2sec Helper Class)

Details about L2Sec Helper Class diagnosis:

For complete information about this session see the Wireless Diagnostic Informational Event.

Helper Class: Layer2 Security

Initialize Status: Success

Result of diagnosis: Problem found

Issue referred to: EAP Helper Class

Root cause (EAP):

Falha na autenticação da rede devido a um problema com a conta de usuário

Detailed root cause:

EAP failed
Workaround for hypothesis: Contact the network administrator for "UFMG"
EAP workaround: Contate o administrador da rede\nUm problema com sua conta de usuário precisa ser resolvido.

Information for connection being diagnosed

Interface GUID: {196ce964-ba95-479b-825e-6f1f84295ca0}
Interface name: Qualcomm QCA61x4A 802.11ac Wireless Adapter
Interface type: Native WLAN
Profile: UFMG
SSID: UFMG
SSID length: 4
Connection mode: Infra
Security enabled: Yes
Connection ID: 1
Security settings provided by hardware manufacturer (IHV): No
Profile matches network requirements: Yes
Pre-Association and association status: Success
Security and Authentication:
Configured security type: Robust Secure Network (RSN / WPA2) with 802.1X
Configured Encryption type: CCMP (AES)
Security connect status: Fail 0x00050005
Number of security packets received: 3
Number of security packets sent: 3
802.1X protocol: Yes
Authentication Identity: User only
IAS Server engaged: No
EAP Method supported by IAS Server: Unknown
EAP type: 25
EAP Error: 0x40420110
Number of 802.1X restarts: 0
Number of 802.1X failures: 2
802.1X status: Fail 0x00050005
Key exchange initiated: No
Unicast keys received: No
Multicast keys received: No

Network Diagnostics Log

File Name: 4F2FF203-1BEE-40B3-8B3F-62C032D7693F.Diagnose.0.etl

Other Networking Configuration and Logs

File Name: NetworkConfiguration.cab

Collection information

Computer Name: DESKTOP-1UON0KB

Windows Version: 10.0
Architecture: x64
Time: Thursday, May 16, 2019 6:47:42 PM

file:///C:/Users/Samuel/AppData/Local/Diagnostics/460911090/2019051621.006/Resul... 5/16/2019
 Page 4 of 4

Publisher details

Windows Network Diagnostics

Detects problems with network connectivity.

Package Version: 4.0

Publisher: Microsoft Windows

file:///C:/Users/Samuel/AppData/Local/Diagnostics/460911090/2019051621.006/Resul... 5/16/2019