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    Welcome Calling - Script

    Uploaded by

    Daniel c
    This document outlines a pre-welcome calling script for account openings. It includes [1] thanking the customer for choosing the bank, [2] confirming KYC documents like identity, signature, and address proofs, [3] detailing the features and benefits of the product, and [4] explaining charges like cash deposit/withdrawal fees. It also involves [5] confirming the account mode of operation, [6] nomination, [7] demographics, [8] email address, [9] initial cheque amount, [10] IP cheque details, [11] verifying the customer's phone number, and [12] ensuring the joint account nominee is not also an account holder.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Welcome Calling - Script

    Uploaded by

    Daniel c
    784 views1 page
    This document outlines a pre-welcome calling script for account openings. It includes [1] thanking the customer for choosing the bank, [2] confirming KYC documents like identity, signature, and address proofs, [3] detailing the features and benefits of the product, and [4] explaining charges like cash deposit/withdrawal fees. It also involves [5] confirming the account mode of operation, [6] nomination, [7] demographics, [8] email address, [9] initial cheque amount, [10] IP cheque details, [11] verifying the customer's phone number, and [12] ensuring the joint account nominee is not also an account holder.

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    This document outlines a pre-welcome calling script for account openings. It includes [1] thanking the customer for choosing the bank, [2] confirming KYC documents like identity, signature, and address proofs, [3] detailing the features and benefits of the product, and [4] explaining charges like cash deposit/withdrawal fees. It also involves [5] confirming the account mode of operation, [6] nomination, [7] demographics, [8] email address, [9] initial cheque amount, [10] IP cheque details, [11] verifying the customer's phone number, and [12] ensuring the joint account nominee is not also an account holder.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    784 views1 page

    Welcome Calling - Script

    Uploaded by

    Daniel c
    This document outlines a pre-welcome calling script for account openings. It includes [1] thanking the customer for choosing the bank, [2] confirming KYC documents like identity, signature, and address proofs, [3] detailing the features and benefits of the product, and [4] explaining charges like cash deposit/withdrawal fees. It also involves [5] confirming the account mode of operation, [6] nomination, [7] demographics, [8] email address, [9] initial cheque amount, [10] IP cheque details, [11] verifying the customer's phone number, and [12] ensuring the joint account nominee is not also an account holder.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 1

    Pre-Welcome Calling Script for Account Opening

    (To be followed and filled by the BOM)

    1. Thank you note: “Thank You for providing us with the opportunity to be your banking
    partner. Trust, the sourcing employee has explained to you the features of the account that
    you have chosen to open with
    2. KYC Documents to be confirmed from the customer: -
    Identity proof BOM to verify if the name matches with all
    the proofs collected. In case of any
    Signature proof (dual signature declaration difference, in any of the proofs, dual name
    to be collected on case-to-case basis). declaration to be obtained with the
    supporting and the linkage documents, with
    BM approvals, if any. (refer Process note /
    Address proof
    KYC list).

    3. Features and benefits of the product to be detailed to the customer.


    4. Cash deposit / withdrawal charges / AMB/ AQB to be explained.
    5. Mode of operation to be confirmed
    6. Nomination to be confirmed. (Especially for single accounts).
    7. Demographics such as Address (Door number, landmark, street number, street name to be
    verified along with the area Pin code).
    8. Email id to be spelled to the customer for reconfirmation.
    9. Amount mentioned on the initial cheque to be ascertained.
    10. IP cheque details to be confirmed.
    11. Ten digit mobile number is verified for its correctness to which the pre-welcome call is made
    12. If the account is a Joint account holding for eg: either or survivor/s care should be taken to
    verify that the 2nd Applicant is not mentioned as the Nominee to the account. The nominee
    should be a separate individual other than the Account Holders.

    I confirm that all the points mentioned above from sl no. 2 to 12 are verified for its correctness
    and wherever required, the details are explained to the customer wrt to the charges and
    features of the product.

    Date of calling: __________________________ BOM Name: _________________________

    Time of calling: __________________________ BOM Emp ID: ________________________

    Registered mobile number to which the calling BOM Full Signature :__________________

    has been done: __________________________

    Branch Stamp:
    Date of submission of the AOF, KYC documents
    to the sales officer by the customer:
    _______________________________

    Page 1

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