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Improving The Way Organizations Run

The document outlines 10 elements of a Total Quality Management (TQM) linear model for improving how organizations are run. The 10 elements include top management commitment to TQM, focusing on customers, identifying critical processes, forming initial project teams, creating a 5-year plan, managing momentum, using Hoshin planning, daily management and standardization, forming new cross-functional teams, and reviewing progress.

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64 views2 pages

Improving The Way Organizations Run

The document outlines 10 elements of a Total Quality Management (TQM) linear model for improving how organizations are run. The 10 elements include top management commitment to TQM, focusing on customers, identifying critical processes, forming initial project teams, creating a 5-year plan, managing momentum, using Hoshin planning, daily management and standardization, forming new cross-functional teams, and reviewing progress.

Uploaded by

Vbaluyo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Improving The Way Organizations Run

10 Elements of TQM Linear Model

1. TQM/L Decision
Top management's decision to implement TQM – the CEO's
and top management's commitment to TQM

2. Customer Focus
Understand the customer – the core of the entire TQM process.
Defining the "Voice of the Customer" is used to facilitate this
understanding.

3. Critical Processes
Identify and evaluate critical processes – the necessary steps
taken to meet and exceed customer needs.

4. Initial Teams
Initial pilot project teams – how various employees begin to
get involved in TQM (may focus on critical processes).

5. 5-Year Plan
Assess organization and create 5-year plan – based on a
thorough assessment, breakthrough objectives are established.

6. Managing Momentum
Managing TQM momentum – beginning of phase 2 organization-
wide implementation.

7. Hoshin Planning
Achieving breakthrough objectives through Hoshin Planning
– the vision and master plan guide managers to achieve
breakthrough objectives.

8. Daily Management
Daily management and standardization – allows employees to
contribute to the TQM effort by making individual job
improvements.

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Improving The Way Organizations Run

9. New Teams
New functional and cross-functional teams – builds alignment
through organization-wide interaction.

10. Evaluate Progress


Review TQM progress and revise 5-year plan – plans for the
future are based upon careful analyses of the successes and
failures of the past year's efforts.

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