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Guidelines For Innovate Phase

This document provides guidance and a checklist for facilitators, modelers, and project participants in the Innovate phase. It aims to ensure common understanding between business, IT, and process modelers. The checklist includes questions to address objectives, drivers for change, process selection criteria, impacts, and implementation approach. Key areas covered are identifying processes and stakeholders, detailing new process characteristics, defining metrics and costs, assessing risks and compliance, and planning communication and training for successful implementation.

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Jhon Doe
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45 views4 pages

Guidelines For Innovate Phase

This document provides guidance and a checklist for facilitators, modelers, and project participants in the Innovate phase. It aims to ensure common understanding between business, IT, and process modelers. The checklist includes questions to address objectives, drivers for change, process selection criteria, impacts, and implementation approach. Key areas covered are identifying processes and stakeholders, detailing new process characteristics, defining metrics and costs, assessing risks and compliance, and planning communication and training for successful implementation.

Uploaded by

Jhon Doe
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Guidelines and Checklist for Innovate phase

Purpose:
The purpose of this document is to provide draft guidance and a checklist
for facilitators, modelers and project participants in the Innovate phase.
“Redesigned processes are more than just nice process models”. When
you commence the Innovate phase to produce new, or improve the
existing processes, it is crucial to understand the objectives which have
been agreed during the Executive Workshop(s). This is the best method of
ensuring that effective, efficient and appropriate processes are developed.
Furthermore, when you have agreed and documented the Innovate
Guidelines up front, it is easier, faster and more efficient to make the
changes to the processes, because you already have the context for the
Innovate phase of the project. This will generate more agile and more
easily altered processes.
These guidelines and checklist ensure that there is common ground for
Business, Technology Services (IT) and Process Modelers.
There are a number of questions that should be addressed and answered
before or during the Innovate phase. Please add, change or delete to the
questions as appropriate for your organization and project.

Identifying the Processes:

Name of processes

Process Owner(s)

Who are the stakeholders


(specify how they relate to
the processes)

How do these processes


relate to the objectives of
the objectives of the
organization or business
unit
Change:

Who is the primary sponsor


for change?

Who authorised the


change?

What are the main drivers


for the change?

What are the main goals to


be met by the Redesigned
processes?

What is the ‘gap’ between


the current processes and
the proposed Redesigned
processes? (this may or
may not be necessary to
know)

What are the main


bottlenecks in the current
processes? (to ensure that
the new process eliminates
or at least minimizes them)

What is working well in the


current process?

Selecting the best alternative:

What is the main strategy


selected for the processes?
For example:
 Customer Intimacy
 Product Leadership
 Operational Excellence

Which process alternatives


are there?

What are the criteria used


for selection?
Which alternative has been
selected?
Why?

Detailing the process:

What are the main


characteristics of the new
processes?

Is there any processes that


can be used as a reference?
If so, which one?

Who are the (internal)


customers?

What added value does this


processes provide to
customers?

Metrics, Compliance and Risk:

What are the output


metrics?
If not specified, why not?

Have metrics been defined?


If so, what metrics have
been defined?
If not, why not?

Have process costs been


specified?
If so, what costs?
If not, why not?

When have the process(es)


been signed-off by Risk?
If not, why not?

When have the process(es)


been signed-off by
internal / external auditors
for compliance?
If not, why not?

Impact:

What is the impact on


customers?
If any, how is it to be
handled?

What is the impact on


employees?
If any, how is it to be
handled?

What is the impact in the


application systems and IT?
If any, how is it to be
handled?

What is the impact on other


processes?
If any, how is it to be
handled?

Implementation:

What are the success


criteria for the process /
project implementation
(Red Wine Test)?

To whom will the changes


be communicated and in
what way?

Is training required?

Is simulation required?

Is migration involved from


the existing to the new
situation?

Evaluate performance and


process model

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