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    Smiles Resume - E-Portfolio

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    Shawntell L. Miles has over 20 years of experience in human services and criminal justice fields. She received a Master's degree in Human Service Administration from Wilmington University in 2019 and a Bachelor's degree in Human Service Counseling from Old Dominion University in 1996. Her resume summarizes various roles she has held as an intern, mitigation specialist, administrative assistant, case manager, and night staff working with individuals in recovery, those involved in the criminal justice system, and convicted offenders. She possesses strong skills in areas such as case management, assessments, communication, and working with diverse populations.

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    Smiles Resume - E-Portfolio

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    api-458763388
    54 views2 pages
    Shawntell L. Miles has over 20 years of experience in human services and criminal justice fields. She received a Master's degree in Human Service Administration from Wilmington University in 2019 and a Bachelor's degree in Human Service Counseling from Old Dominion University in 1996. Her resume summarizes various roles she has held as an intern, mitigation specialist, administrative assistant, case manager, and night staff working with individuals in recovery, those involved in the criminal justice system, and convicted offenders. She possesses strong skills in areas such as case management, assessments, communication, and working with diverse populations.

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    smiles resume - e-portfolio

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    Shawntell L. Miles has over 20 years of experience in human services and criminal justice fields. She received a Master's degree in Human Service Administration from Wilmington University in 2019 and a Bachelor's degree in Human Service Counseling from Old Dominion University in 1996. Her resume summarizes various roles she has held as an intern, mitigation specialist, administrative assistant, case manager, and night staff working with individuals in recovery, those involved in the criminal justice system, and convicted offenders. She possesses strong skills in areas such as case management, assessments, communication, and working with diverse populations.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    54 views2 pages

    Smiles Resume - E-Portfolio

    Uploaded by

    api-458763388
    Shawntell L. Miles has over 20 years of experience in human services and criminal justice fields. She received a Master's degree in Human Service Administration from Wilmington University in 2019 and a Bachelor's degree in Human Service Counseling from Old Dominion University in 1996. Her resume summarizes various roles she has held as an intern, mitigation specialist, administrative assistant, case manager, and night staff working with individuals in recovery, those involved in the criminal justice system, and convicted offenders. She possesses strong skills in areas such as case management, assessments, communication, and working with diverse populations.

    Copyright:

    © All Rights Reserved
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    of 2

    Shawntell L.

    Miles
    6350 Tappahannock Drive
    Norfolk, Virginia 23509
    (704) 550-6342
    [email protected]
    ___________________________________________________________________________________________

    EDUCATION

    Wilmington University, Wilmington, DE May 2019


    Master of Science in Human Service Administration

    Old Dominion University, Norfolk, Virginia May 1996


    Bachelor of Science in Human Service Counseling

    PROFESSIONAL WORK-RELATED EXPERIENCE

    RECOVERY FOR LIFE, Va. Beach, VA January 2019 – April 2019


    Intern
     Assisted with researching prospective donors
     Maintained records of donor information
     Contacted corporate representatives to increase awareness of the
    organization’s causes, mission, activities and needs
     Solicited monetary gifts or in-kind donations from corporations and businesses
     Constructed a recommendation letter to submit for potential grant funding
     Assisted with the preparation of materials for a fundraising event
     Organized silent auction materials for a fundraising event
     Assisted with the check-in and registration process for charitable event
     Assisted with the charitable event set-up and clean-up efforts
     Inputted client’s demographic information utilizing a case management system
     Collected payments and inputted data in an accounting database
     Administered breathalyzer screenings

    OFFICE OF THE PUBLIC DEFENDER, Va. Beach, VA April 2014 - Present


    Mitigation Specialist
     Conduct thorough and extensive in person interviews with clients,
    client’s family members, friends and employers to develop a social history report
     Review treatment records to include but not limited to psychological, medical, and
    educational to assist in establishing mitigating factors for sentencing
     Communicate effectively both orally and in writing with various socio-economic
    groups, fellow staff, and members of the criminal justice community
     Identify any factors in mitigation of the offenses charged and pursue corroborating
    documentary, evidence to support those claims, both in witness testimony and records
     Assess the criminogenic needs of clients and suggest sentencing alternatives,
    including community and correction-based programs and services
     Create networking links and personal connections with mental health and substance abuse
    venders, city agencies and treatment centers

    EUZOR INVESTMENTS, Charlotte, NC May 2009 – October 2011


    Administrative Assistant/Account Manager
     Performed administrative and office support duties for the Executive Management Team
     Completed all required paperwork for new tenants
     Negotiated, prepared and enforced Residential Lease Agreements
     Collected security deposits and monthly rental payments
     Maintained properties by investigating and resolving tenant complaints; enforcing rules
    of occupancy; inspecting vacant units and completing all necessary repairs
    CHOICEPOINT, Charlotte, NC May 2008 – April 2009
    Criminal Records Specialist
     Conducted National Criminal Record File (NCRF) studies for businesses
    to aid them in the hiring process
     Analyzed and interpreted NCRF case data and ensured that the data was
    appropriately documented to produce a preformatted report for the clients
     Utilized web tools to develop criminal history information
     Contacted various courts, law enforcement agencies and state agencies across
    the country to verify or supplement information relative to NCRF studies

    MECKLENBURG SENTENCING SERVICES, Charlotte, NC June 2000 – May 2007


    Case Manager/Contractual Staff
     Provided case management services to clients within the criminal justice system, who had mental health,
    substance abuse, physical and developmental disorders
     Completed intake assessments in order to determine service needs
     Developed individualized care plans, which outlined the strength, needs, goals, aspirations
    and service options for the client
     Administered assessment tools to identify major risk factors for intervention and to determine
    appropriate level of care
     Addressed barriers in the areas of education, housing, substance abuse, mental health, employment,
    family and finances in order to promote self sufficiency
     Worked with local shelters, half-way houses and transitional living programs in order to facilitate
    placement for the client and their families
     Maintained client records, by keeping accurate case notes, monitoring the progress of clients,
    completing all necessary forms, assessments and data as required in case files and a computerized
    case management system
     Referred clients to appropriate treatment providers within the community
     Communicated with agency staff, treatment providers and related community
    organizations to assure coordination of client services
     Provided testimonial information to the Court regarding the clients’ progress in treatment

    SUMMIT HOUSE, Charlotte, NC November 1999 – June 2001


    Awake Night Staff
     Monitored the behavior of convicted female drug offenders in a residential setting
     Monitored drug and breathalyzer screenings
     Conducted group activities throughout the facility
     Used effective conflict resolution techniques to deal with behavioral problems
    throughout the facility

    SKILLS
     Proficient with the use of Microsoft Office
     Extensive experience using Case Management Systems
     Extensive knowledge of mental health and substance abuse disorders
     Extensive knowledge of the criminal justice system
     Strong verbal and communication skills
     Analytical and investigative skills
     Maintaining a good rapport with clients and staff
     Organizational and time-management skills

    PROFESSIONAL ORGANIZATIONS

     Member of the National Alliance of Sentencing Advocates and Mitigation Specialists


     Member of the National Human Services Honor Society – Tau Upsilon Alpha

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