RAJESH SINGH
IMT Chowk,Manesar,Gurgaon(Haryana)
Mobile: +91-9870345392
[email protected]
Objective:
To work in an environment that will allow me to work dedicatedly and use
my skills to help and expand the company. I want to have a rewarding career
in the field of Information Technology field with hard work, perseverance
and dedication.
Profile Summary:
- Working closely with application teams for understanding the resolution
of the end user issues.
- Excellent presentation, communication and organizational skills
- Strong believer of team work and knowledge sharing by sharing project
learning’s in order to drive higher efficiency effectiveness and preserve
organizational knowledge.
- Managing the incidents on the tool till the closure with the concerned
teams.
Work Experience:-
Service Desk Engineer
Microland Limited ( September 2018 to till Now)
Project Hero Moto corp. Limited
KEY RESPONSIBILITIES Handling the day to day operation
activity.
Minimize the escalation with proper
escalation and count measure.
Installation of SAP Application and also
reset there password through SAP
Application.
Configure printer through remote
through given location IP.
Monitoring the Service desk tool Smart
Centre 5.5 by Microland for open and
pending incidents and requests.
Provide solution/services under the
service level agreement (SLA).
MARUTI SUZUKI INDIA (Servicedesk Engineer -1 Year and 4 MONTHS)
(May 2017- Sept. 2018)
LIMITED
IBM India Private Limited
PROJECT
(On payroll of Future Focus Info Tech Pvt. LTD)
KEY RESPONSIBILITIES Leading the team of Service Desk engineers
working for IBM at the remote site. The work-
involved starting from planning, initiation,
controlling and implementation of the systems,
site, infrastructures and application of MSIL.
Handling the day to day operation activity.
Minimize the escalation with proper escalation
and count measure.
Coaching of less experienced colleagues to
improve the individual’s knowledge and
competence.
Provide regular and accurate timesheet
information so that all Technology activity can be
properly charged back to customers
Solving application and windows related issue
respectively and give the desired solution to end
users.
Experience on outlook mail application
Configuration, troubleshooting and maintenance.
Monitoring the Service desk tool iServe 4.5 by
Symphony for open and pending incidents and
requests.
J.M.MEDICAL COLLEGE &HOSPITAL IT MANAGER –under
Provide solution/services (01-YEARS)
the service level
(April 2016- April 2017)
agreement (SLA).
Coordinating with different department for
As i t i s a n e w p r o p o s e d M e d i c a l c o l l e g e &
getting the operational work done.
PROFILE OVERVIEW H o s p i t a l , was responsible for providing IT service and
Handling
guide to othersmultiple minor
about there and major incidents
works.
received.
Responsible for presenting MIS reports.
Knowledge of MS outlook troubleshooting and
internet.
Responsible for installing, configuring and
troubleshooting of window 7.
Good knowledge of Active directory, DNS and
DHCP.
Handling the hospital software called Hospisis.
KEY RESPONSIBILITIES Keeping the patient records and maintain there file
in MRD records.
Responsible for making reports of transaction of
whole day through Hospysis software and
present this whole reports at the end of the
day.
Responsible for doing printer insallation, LAN
connection through Routers.
SHRIRAM CITY UNION FINANACE LIMITED BACKOFFICE EXECUTIVE-(04-MONTHS)
(Sep. 2015-Dec. 2015)
PROFILE OVERVIEW To maintain the records of customer who
purchase the two wheeler of any company
through finance.
Providing the idea about the company scheme
and Paper required.
Technical Expertise:
Key Skills : Good Knowledge of ITIL
Basics of Excel, MS Word.
Professional Qualification:
Qualification College Name University Year of Percentage
Passing
B.Tech. (Computer SITM,Sultanpur, UPTU 2015 60%
Science and Lucknow
Engineering)
Academic Qualification:
Qualification Board Year of Percentage
Passing
12th / Intermediate Bihar 2010 55%
10th / High school CBSE 2008 59%
Projects and Seminars:
Responsible for giving trainings to the team members on ITIL as well as for
presentation of MIS.
Achievements:
Having the Certificate in C language from UPTech,Lucknow.
Having the Certificate in Cricket, Badminton(Boys only) from Saroj Education
group,Lucknow.
Strengths:
Leadership
Result Oriented
Responsible
Hard working
Good communication skills
Good analytical ability
Personal Profile:
Father’s Name Mr.Badri Nath Singh
Mother’s Name Mrs. Shanti Devi
Permanent Address Anand Bazar, Danapur Cantt,Patna-801503
D.O.B 11-12-1990
Marital status Single
Hobbies Singing, Dancing, Net Surfing.
Declaration:
I hereby declare that the information provided above by me is true to the best of my
knowledge and belief and I bear the responsibility for the correctness of the above mentioned
particulars.
Date: Signature: Place:
Gurgaon
