CUSTOMER CARE & MAINTENANCE SYNTHESIS REPORT

CUSTOMER INFORMATION

I.1 SYSTEM CONNECTIONS

100% of the systems have been connected for 70% of the time or more

Serial Contractual Installed Connected

Customer ID Solution Contract Number Contract period
number Version version rate

GT87460 17JN5826 VT-FA-IQ80-86 V3R2 V3R2 MXK001085 8/1/18 7/31/19 100%

Report period March 2,019

The reliability of the data contained in the report is dependent on the system being permanently
connected to the Lectra secure server and on the respect of the starting up and use procedures
otherwise the statistics could be distorted.

Please note that systems with a connection rate below 70% (in red) are not taken into consideration in the report. If all
your systems have a connection rate below 70% the report will not be generated

| Last update: 02/04/2019 | Lectra Confidential |

 CUSTOMER CARE & MAINTENANCE
SYNTHESIS REPORT
Customer ID : GT87460
Report period: March 2,019

II SUMMARY BY SITE

II.1 CUSTOMER CARE ACTIVITY

(On last month period)

Ratio Corrective Service requests fixed: % (0/)

% of corrective service requests treated for your cutting room

II.1.1 SERVICE REQUEST BY STATUS

No data available on the period.

Open: Not treated yet

Follow-up: Under treatment
Responded: Waiting for customer approval
Closed: Resolved

| Last update: 02/04/2019 | Lectra Confidential |

 CUSTOMER CARE & MAINTENANCE
SYNTHESIS REPORT
Customer ID : GT87460
Report period: March 2,019

II.2 EFFECTIVE CUTTING TIME MONITORING

(projection based on your current consumption trend since the last contract renewal date)

Number of machines with estimated overrun: 1

Contractual Consumed Consumed Time %

Serial number
Cutting Time (h) Time (h) Prorata temporis

17JN5826 1500h 1368.74 #ERROR

II.2 PREVENTIVE MAINTENANCE MONITORING

(period 12 months before and after next maintenance or audit)

100% Preventive Maintenance performed (3/3)

% of preventive maintenance already performed in your cutting room versus your complete maintenance plan

0% Preventive Maintenance delayed (0/3)

% of preventive maintenance delayed in your cutting room versus your complete maintenance plan

0% of Audits performed (0/2)

% of audits already performed in your cutting room versus your complete maintenance plan

| Last update: 02/04/2019 | Lectra Confidential |

 CUSTOMER CARE & MAINTENANCE
SYNTHESIS REPORT
Customer ID : GT87460
Report period: March 2,019

II.4 ERROR ANALYSIS

II.4.1 TOTAL ERRORS ON LAST MONTH PERIOD: 120

Number of error Evolution over

Error Severity Number of errors
types Prev. Month

1 - High 1 1

2 - Medium 28 8

4 - Operator Actions 23 3

5 - System Autocontrol 68 8
TOTAL 120 20

II.4.2 SPLIT BY ERROR TYPE

No data available on the period.

High severity: Critical error meaning the system is at risk of breakdown

Medium severity: error with no risk of major breakdown

Low severity: process interruptions linked to normal system use (stop on demand, blade or tool change, end of roll, etc.)
Operator actions: warnings given by the software to operators after inappropriate action on the system (e.g. drill needed for
cutting not mounted)
System AutoControl: System itself controls the process (bad drills, overlapping, tool change, etc.)

| Last update: 02/04/2019 | Lectra Confidential |

 CUSTOMER CARE & MAINTENANCE
SYNTHESIS REPORT
Customer ID : GT87460
Report period: March 2,019

II.4.3 TOTAL HIGH ERRORS: 1

No data available on the period.

II.4.4 TOP TEN HIGH ERROR CODES

Number Last date of

Error code Error Description
of errors occurrence
1/1/22/203/7/3001 Overcurrent on T1 1 3/27/19

| Last update: 02/04/2019 | Lectra Confidential |

 CUSTOMER CARE & MAINTENANCE
SYNTHESIS REPORT
Customer ID : GT87460
Report period: March 2,019

II.4.5 TOTAL MEDIUM ERRORS: 28

No data available on the period.

II.4.6 TOP TEN MEDIUM ERROR CODES

Number Last date of

Error code Error Description
of errors occurrence
2/18 The target is busy, communication interrupted 15 3/26/19
1/1/23/203/7/3009 Undervoltage 3 3/18/19
1/1/27/501 Vacuum stop forbidem 3 3/27/19
1/1/383/50 Soft swith limit reached 2 3/4/19
3/3/41 Connection error during cutter-report consultation 2 3/22/19
1/1/22/203/7/3009 Undervoltage 1 3/4/19
1/1/55/350 Flexion sensor offset no found 1 3/19/19
3/11/60 Bibliobus : Initial connection failed 1 3/22/19

| Last update: 02/04/2019 | Lectra Confidential |

 CUSTOMER CARE & MAINTENANCE
SYNTHESIS REPORT
Customer ID : GT87460
Report period: March 2,019

II.4.7 TOTAL LOW / OPERATOR ACTIONS / SYSTEM AUTOCONTROL ERRORS: 91

No data available on the period.

II.4.8 TOP TEN LOW / OPERATOR ACTIONS / SYSTEM AUTOCONTROL ERROR

CODES

Number Last date of

Error code Error Description
of errors occurrence
1/1/15/11/159 A safety device has been activated: Head cover open 26 3/29/19
1/1/10/52 Keyboard stop 18 3/28/19
3/23/226 Worn sharpening belt 11 3/29/19
3/23/221 Worn blade 8 3/29/19
1/1/15/11/157 A safety device has been activated: Left beam barrier 7 3/26/19
1/1/15/11/158 A safety device has been activated: Right beam barrier 5 3/20/19
A safety device has been activated: EMERGENCY STOP button –
1/1/15/11/167 5 3/27/19
offloading station.
1/1/15/11/29 (E29) AutoControl unit emergency stop 3 3/27/19
1/1/24/509 Backward conveyor with vacuum forbidden 3 3/28/19
3/22/130 The selected point is out of the usable cutting zone 3 3/20/19

| Last update: 02/04/2019 | Lectra Confidential |

 CUSTOMER CARE & MAINTENANCE
SYNTHESIS REPORT
Customer ID : GT87460
Report period: March 2,019

II.5 PRIVACY & CONFIDENTIALITY

Please note that Lectra is the sole recipient of any personal data you send us. This data may be shared with third parties for non-profit
reasons as well as with our foreign subsidiaries. In accordance with data privacy laws and regulations, you have the right to access
and rectify the details of your personal data or to request that your personal information not be disclosed to third parties. Should you
wish to access or modify your personal information, please write to Lectra, Sales Operations Department, 16-18 rue Chalgrin, 75016
Paris, France.

| Last update: 02/04/2019 | Lectra Confidential |