CERTIFIED INFORMATION TECHNOLOGY MANAGER

The course
CITM® is the second course in the EPI IT Training Framework. Also known as the IT specialist's course, CITM® is a
3-day course designed to teach the competences required of the modern IT specialist working at the senior
professional, team-leader, supervisor or management level in IT management. Candidates attending this
course will prove that they have gained the competences required to provide leadership and take
responsibility for team performances and development in dynamic environments.

CITM® is aligned with the latest European e-Competence (e-CF) Framework – addressing proficiency level 3
(Senior Professional/Manager/Consultant). In 2016, the e-CF became a European standard and was published
officially as the European Norm EN 16234-1.

Learning outcome
After completion of the course the participant will be able to:
• Provide guidance and implementation for IT strategy as set by senior IT and business management
• Select and manage staff, implement training programs, career plan development and job rotation programs
• Select, evaluate and negotiate vendors using RFI, RFP and selection criteria
• Provide guidance for developing, testing and implementing business applications
• Manage and/or assist in IT project management
• Design and implement service management processes for problem and change management
• Understand the need for business continuity and design the business continuity plan
• Review and implement information security practices and controls
• Understand the need for business change, the role and activities of the Business Relationship Manager
• Initiate and assist in risk management practices
• Understand and select new technologies such as Blockchain, Big Data and Artificial Intelligence
• Select suitable technologies for information management
• Measure and improve quality of IT services

Who should attend

Senior IT professionals, team leaders, supervisors and managers such as IT Manager, Enterprise Architect,
ICT Consultant, ICT Operations Manager, Project Manager, Systems Analyst, Systems Architect, Business Analyst,
ICT Security Manager, Business Information Manager, ICT Security Specialist, Service Manager, Digital Media
Specialist, ICT Trainer, Quality Assurance Manager, Account Manager.
This course is most suited for seasoned IT professionals who have a need to understand the requirements
and core competences for managing IT in mission-critical environments. It is best suited for participants
who have between two and four years of actual working experience in IT, with knowledge of systems,
network and/or applications, service desk operations and/or IT professionals working in the position of
team leader/supervisor/manager in any area of IT. This includes those individuals working in the field of
sales and consultancy with solution providers.
First and Only
IT Training
Framework
Fully Aligned
with e-CF
Course Content
IT strategy Service Management Technology Trends
The need for IT Problem management Research and Development
Enterprise Architecture Change management Blockchain
Service catalogue Big Data
Service level management Business Continuity Planning Artificial Intelligence
Sustainable development Resources
Relocation of staff Quality
IT Organization Information requirement Standards and guidelines
Personnel need Backup strategies Objectives and activities
Roles and responsibilities Site selection Service review
Sourcing Business Continuity Plan Customer feedback
Selection process Test and exercise Surveys
Hiring Test review, report and follow-up Key Performance Indicators (KPIs)
Managing staff Monitoring and review Metrics
Career planning Scorecards and reports
Training/job rotation Risk Management Quality register
Performance appraisal Guidelines
Staff departures Context establishment
Identification
Vendors Selection and Management Analysis
Vendor selection Evaluation
RFI Treatment
RFP Communication
Proposal evaluation Monitoring and control
Vendor reference checks
Contract negotiation Information Security Management
Contract management Standards
Vendor management Confidentiality
Recompete vendors Integrity
Availability
Project Management Control types
Methodologies Guideline for controls selection
Project organization Control categories
Starting-up/Initiating Information security awareness program
Planning/Initiating a project Security incident response
Risk
Quality Information and Knowledge Management
Scope Information management
Work/Product Breakdown Structure Data management
Scheduling Information and data management technologies
Cost Business Intelligence
Communication Best practices and pitfalls in data governance

Application Management Business Change Management

Software Development Life Cycle (SDLC) Frameworks
Software Quality Assurance (SQA) Business Relationship Management (BRM)
Requirements Objectives
Development Life cycle activities
Testing Customer relationship
Adoption (Implementation) Building the business
Maintenance Alignment
Exam
Certification exams are administered at the end of the last training day by an authorised
training partner. The exam is a 75-minute closed book exam, with 50 multiple-choice
questions. The candidate requires a minimum of 33 correct answers to pass the exam.

Certification
Candidates who successfully pass the exam will receive the official ‘Certified Information
Technology Manager’ certificate. The certification is valid for three years after which
the candidate needs to re-certify.

Global accreditation and recognition

The CITM® course material and exam are globally accredited by
EXIN. EXIN is a world leading provider of independent
certification and accreditation in the IT and data centre
sectors. EXIN is ISO-certified (ISO 9001:2008). Operating
according to ISO 17024, ISO 27001 and EN 45011, EXIN continuously monitor the
quality of exams and accreditations. More than 2 million professionals have been
certified by EXIN worldwide.

Recommended next course

Candidates who wish to further specialise in the field of IT management and strategy
having the ambition for a senior management position should consider attending
the CITD® course.

ITCPT (IT Career Planning Tool)

Generate your own personalised IT career plan. Whether you are already working in the IT
industry or just starting out, this tool allows you to generate a career development
plan from where you are now to where you want to be in future. It identifies for you
the competences (skills and knowledge) you will need for your current and/or future
job roles, enabling you to plan for your career and acquire the required competences.
Start here - www.epi-ap.com/itcpt
 EPI IT Training Framework©
Governance / Operations

Certified IT Director

Certified IT Manager

Certified IT Operator

EPI has developed the first and only vendor-neutral competency-based IT Training Framework in the world to
address the need for IT professionals to keep up-to-date and remain relevant. It is also the first and only IT Train-
ing Framework which is aligned with the European e-Competence Framework (e-CF).

The European e-Competence Framework

The e-CF provides a reference of 40 competences as required and applied at the Information and Communication
Technology (ICT) workplace. It enables the identification of skills, competences and competence level
required to successfully perform duties and fulfil ICT responsibilities. The e-CF is widely adopted by companies
and organisations throughout Europe. More information at www.ecompetences.eu

The Company
EPI is a company of European origin operating world-wide in over 60 countries through direct operations
and a large partner network. EPI offers an extensive range of data centre services on auditing, certification
and training. EPI’s focus is on mission-critical, high-availability environments. Established in 1987, EPI has
developed an international reputation for delivering high quality technical expertise, with flexible and
innovative solutions, techniques and methodologies.
All our services are aimed at helping our customers to:
• Increase Availability of their mission-critical infrastructure
• Improve Efficiency, Effectiveness and Manageability
• Minimise risk of business interruption

R19 Authorised Reseller/Partner:

Global Headquarters:

Enterprise Products Integration Pte Ltd

37th Floor, Singapore Land Tower, 50 Raffles Place, Singapore 048623

Tel: + (65) 6733-5900 E-mail: [email protected] Website: www.epi-ap.com

Local offices in : India, Japan, LATAM, Malaysia, Middle East, Pakistan, Singapore, The Netherlands, USA

Copyright © 1999-2019 EPI reserves the right to change any or all of the specifications and services indicated or implied without prior notice. Product names in this brochure are the property of EPI. No duplication or
extraction, in whole or in part, is allowed without express written permission from Enterprise Products Integration Pte. Ltd. EPI, its trademarks for logo, services and products are registered trademarks.